Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

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Payment Services Checkout Inventory Management Kiosk 284

Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Most in-store data had traditionally been compiled via manual inventory tracking, surveys and historical purchase data.

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Payment Services Checkout Customer Retention Kiosk 274

Retail TouchPoints

JULY 12, 2023

Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers. Because it’s not fast or cost-efficient enough to send these images to the cloud for analysis, the processing of those images must happen at the edge.

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Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

MAY 30, 2024

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder.

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Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. They report higher rates of feeling manipulated into tipping more than they intended, being pressured to tip for poor service and being asked for tips too often.

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Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

JUNE 24, 2020

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. The stores are just so happy to be open, and focused on ensuring they meet regulations relating to social distancing, that most are completely ignoring their queue experience (QX).

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Kiosk Payment Services Management Point of Sale 299

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. Tractor Supply Co. , You get the drift.

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Sporting Goods Payment Services Shrinkage Point of Sale 264

Retail TouchPoints

DECEMBER 21, 2023

Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. In-store kiosk? He has over three decades of experience in ecommerce, payments and fintech at companies including PayPal and Intuit. High or low price?

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Checkout Payment Services Kiosk Shipping 278

Retail Minded

SEPTEMBER 15, 2024

Retailers are always looking for ways to improve how they run their stores. Modern technology and process automation are helping businesses achieve this. For example, grocery stores can avoid ordering too much of a perishable product, which would otherwise spoil. They want to save money, work faster, and make customers happy.

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Payment Services Inventory Management Kiosk Management 52

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. The advantage with edge architectures is that computing processes can “work as quickly as if the server itself is in-store with a 5G connection,” said Buzek.

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Payment Services Checkout Fulfillment Kiosk 363

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Themed vignettes throughout the store make merchandising a work of art, with product offerings ranging from stationary and home décor to baby items and vinyl records.

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Customer Experience Payment Services Shipping Fulfillment 52

Retail Geek

JULY 30, 2021

Um so we’ll see if how that all plays out but I would say if I had one knock on the store. 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. Scot: [41:53] Yes I’ve done this having operated. Scot: [17:23] Whoa really.

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Visual Merchandising Payment Services Advertising Merchant Services 105