Three ways online grocers can win, and retain, customers post-pandemic
Inside Retail
SEPTEMBER 20, 2022
During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. Grocers must once again focus on the fundamentals of meeting (or exceeding) customer expectations to ensure they continue to win and retain customers. Did I have a great delivery or pickup experience?
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