Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 279

Fulfillment Shipping Location Planning 279

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

JULY 10, 2024

Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

Fulfillment 270

Fulfillment Shipping Location Planning 270

Retail TouchPoints

OCTOBER 9, 2023

When did you notice that your favorite store had changed? The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed.

Fulfillment 306

Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff!

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 277

Customer Experience Kiosk Shrinkage Shipping 277

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

Shipping 264

Shipping Fulfillment Customer Experience Management 264

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

AUGUST 19, 2021

From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf. Each time that product is touched — whether it’s moving from a warehouse or fulfillment center, being loaded onto a truck or being put on a shelf — costs money. Fulfillment is key to personalization.

Fulfillment 264

Fulfillment Management Shipping Consumer 264

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

Drop-Shipping 304

Drop-Shipping Jewelry Shipping Inventory Management 304

Inside Retail

SEPTEMBER 11, 2023

Along with other retail trends, e-commerce has changed the amount of inventory retailers are keeping on store shelves, and the frequency with which those shelves are restocked,” says Steve Dimitrovski, senior sales consultant, retail and e-commerce, for Swisslog Australia and New Zealand. To download the full white paper, please click here.

Fulfillment 130

Fulfillment Supply Chain Management Grocer Shipping 130

Retail TouchPoints

JULY 16, 2021

As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently. Personalized and Hyperlocal Logistics.

Fulfillment 328

Fulfillment Consumer Target Market Shipping 328

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

Home Furnishings 312

Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Inventory Management 264

Retail TouchPoints

NOVEMBER 3, 2020

Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment. RTP: Even with a longer holiday season, we keep hearing about the potential for delayed deliveries and fulfillment challenges. Keith Jelinek. What can the retailer learn from and improve?

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. For example, in some cases the retailer won’t make money if they have to ship the customer another item. To provide a 99.5%

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. and high-end partnerships.

Fulfillment 278

Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. People tend to want to do that type of transacting on a laptop or a desktop where they can have multiple windows open versus a smartphone.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

DECEMBER 10, 2021

That means open air shopping centers have become even more attractive due to how they can make curbside and BOPIS fulfillment easier to handle. We saw this firsthand in Dallas, where retailers from nationals down to locals are fulfilling from their store, and I think that fits the way people are using physical retail.

Location 328

Location Shopping Fulfillment Grocer 328

Retail TouchPoints

NOVEMBER 19, 2021

Stores and fulfillment centers are well staffed and our price position remains strong. Target is preparing for the future, as well as fighting current last mile woes, by fulfilling more and more orders from its stores. Customers should expect to find the items they want [at] great values.”. 17, according to CNBC.

Fulfillment 272

Fulfillment Shipping Planning Promotions 272

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

SEPTEMBER 3, 2020

Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars.

Returns 334

Returns Merchant Services Department Stores Shipping 334

Retail TouchPoints

OCTOBER 14, 2020

The robots also provide location data down to four-foot sections, which Woodman’s Markets will use to empower associates when it comes to fulfilling online orders and stocking shelves. This data will be uploaded to its mobile shopping app, where it will guide pickers to each item to improve delivery times.

Marketing 279

Marketing Grocer Location Fulfillment 279

Retail TouchPoints

JULY 31, 2023

The report also noted that the most advanced AI solutions can realize savings by using analysis “to route online orders to stores with merchandise most likely to go on markdown while also considering the shipping cost.

Markdowns 246

Markdowns Shipping Fulfillment Consumer 246

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That’s three different passwords and user accounts in each store across the fleet.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JUNE 16, 2020

Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated shipping.

Returns 179

Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

JUNE 7, 2024

The right transportation technology vendor can route local pickups from multiple vendors going to the same customer, batch them at a cross-dock, and once they fill up a full truckload, ship them directly to the customer’s facility/store with no additional steps. This can be the entire shipment, a pallet or a parcel.

Inventory Turnover 274

Inventory Turnover Shipping Store Layout Management 274