Retail TouchPoints

JANUARY 30, 2023

The new supermarket concept Addie’s , a self-described “drive-up grocer,” has opened its first store in Norwood, Mass., ” The pandemic served as a propellent for online grocery, and many consumers aren’t returning to traditional in-store shopping: online grocery is expected to account for 20.5% fueled by $10.1 of all U.S.

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Grocer Planning Supermarket Inventory Management 307

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Leadership pointed to two core areas for driving that growth: the fresh food segment and digital, which was described as “a growth engine” for the supermarket retailer, one of the nation’s biggest. .

Supermarket 252

Supermarket Fulfillment Returns Planning 252

Retail Gazette

OCTOBER 12, 2023

The supermarket looks to add 22,000 extra seasonal roles, including 2,000 at Argos. New team members will help Sainsbury’s and Argos serve shoppers, restock shelves and fulfill online orders by picking, packing and delivering.

Fulfillment 115

Fulfillment Supermarket Returns ATS 115

Inside Retail

MAY 5, 2022

Even before Covid hit, the nature of ‘grocery stores’ or ‘supermarkets’ was evolving. Supermarkets were exploring different product categories and services in-store, culminating in Coles partnering with local cafes while Woolworths partnered with UberEats. Since then, we’ve seen the investment continue.

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Supermarket Fulfillment Consumer Accounting 130

Retail TouchPoints

FEBRUARY 28, 2022

Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want. It’s much more than that: it’s a creative performance that incorporates interaction and storytelling to increase sales and decrease returns.

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Fulfillment Jewelry Advertising Department Stores 261

Inside Retail

AUGUST 21, 2023

Despite consumers’ changing spending habits, Coles delivered a positive result on Tuesday, with sales at the Australia supermarket chain slightly up year on year. The Victorian warehouse isn’t likely to be ready until mid-FY25, and, at this point, Coles doesn’t expect to see the full benefit of these fulfilment centres until FY26.

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Net Profit Supermarket Fulfillment Management 130

Inside Retail

JULY 27, 2023

Earlier this year, rapid delivery grocery start-up Milkrun went from competing with Australia’s grocery chains to being absorbed by Australia’s biggest supermarket giant. Meanwhile, Woolworths’ strong cash flow, and robust back-end systems and processes – including its IT, fulfillment, and customer management – are complementary.

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Supermarket Marketing Fulfillment Management 243

Inside Retail

SEPTEMBER 20, 2021

Many consumers are now growing accustomed to the added control they have over when and how they receive their purchases – and the likelihood is that they won’t want to relinquish that control once things fully return to normal. Curbside collection gives consumers choice and control.

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Fulfillment Sporting Goods Returns Consumer 147

Inside Retail

APRIL 27, 2022

“This model is in response to a sustained increase in online shopping that is seen within the existing supermarket network, while also providing a reduced Covid-19 risk for customers,” a Woolworths spokesperson said.

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Supermarket Fulfillment Shopping Location 130

Inside Retail

JANUARY 24, 2023

After so much Covid-19 disruption and damage, the National Retail Federation’s (NRF) Big Show returned to the Big Apple with an equally big bang last week. As consumers return to stores post-pandemic, they are seeking out intuitive and personalised interactions that surprise and delight, with the option for frictionless self-service.

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Fulfillment Customer Experience Consumer Returns 130

Inside Retail

MARCH 23, 2022

Many of them are making investments into the additional distribution space to cater for last-mile fulfilment as well as to house extra inventory to protect against shortages. Without the chains or the shops on the ground to be able to help with fulfilment and returns, it all has to come back to warehouses and warehouse hubs.”.

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Fulfillment Inventory Management Returns Location 130

Inside Retail

JULY 12, 2022

Last year, supermarket giant Woolworths launched its Everyday Market, an online marketplace hosted within its broader website that allows customers access a variety of products in categories not traditionally held in its supermarkets, such as homewares and clothing, and includes products from Big W, PetCulture, Healthylife, Designer Bums and Joonya.

Supermarket 130

Supermarket Fulfillment Customer Experience Marketing 130

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

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Grocer Fulfillment Promotions Management 243

Retail Gazette

AUGUST 21, 2024

The German supermarket’s main rival Lidl also does not offer UK shoppers any online options. Its thought that its reluctance to launch home delivery is due to the costs and complexity involved, particularly in fashion, which unlike food, which has sizeable returns to deal with. Aldi is not alone. A costly distraction?

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Payment Services Grocer Fashion Supermarket 111

Retail Gazette

APRIL 10, 2024

THG said it saw a return to revenue growth in the final quarter of 2023 and the momentum has continued into the current year. Our fulfilment network is becoming increasingly optimised through a combination of robotics automation, AI and the onboarding of new Ingenuity clients utilising existing capacity.”

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Supermarket Fulfillment Returns Consumer 64

Retail TouchPoints

MAY 5, 2021

Membership-based online supermarket Thrive Market offers a similar solution to sell wine online, featuring detailed “wine cards,” notes from its in-house sommelier and free virtual tasting sessions. “We Overcoming Last Mile and Return Hurdles.

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Returns Consumer Marketing Comparison Shopping 274

Retail TouchPoints

AUGUST 5, 2020

The T11 Supermarket in Beijing added staff for delivery and kept the shelves fully stocked. Chaoshifa , a state-run supermarket, taught its employees safety and empathy while dealing with shoppers under emotional stress. In South Korea, the situation with COVID-19 is under control and life is returning back to normal.

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Supermarket Returns Shopping Department Stores 261

Retail Focus

APRIL 20, 2021

The brand is seeking to reshape its estate by slashing its large department stores and has plans to roll-out hundreds of concessions inside Waitrose supermarkets as well as and new Metro-style stores in high streets close to where its customers live. Stores in local high streets will also play an important role to fulfil online orders.

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Supermarket Department Stores Fulfillment Shopping 147

Retail Gazette

AUGUST 29, 2024

To further support customers, M&S is also offering an extended 100-day returns policy on its school uniforms, which are designed to be durable and pass the "hand-me-down" quality test. The supermarket had its strongest ever start to the back to school season, despite reports that an IT upgrade had led to issues fulfilling orders.

Grocer 52

Grocer Supermarket Fulfillment Consumer 52

365 Retail

DECEMBER 7, 2021

Unions have warned supermarket giant Tesco that it faces disruption at its stores as workers take industrial action at distribution centres just ahead of Christmas. But the retailer said it was confident it could keep the shelves fully stocked and “fulfil our plans” despite the action by the Unite and Usdaw unions.

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Fulfillment Returns Supermarket Planning 62

Retail Gazette

MARCH 6, 2024

Administrators at FRP said the reduced store footprint would coincide with “a renewed focus on the brand’s products, online sales channels and wholesale strategies, bringing the brand in line with industry peers and supporting a return to financial stability”.

Fulfillment 105

Fulfillment Fast Fashion Planning Fashion 105

Retail Gazette

FEBRUARY 13, 2024

First choice for food Roberts explains that having previously fixed the basics of price in its ‘Food First’ strategy, which he calls “the biggest barrier to shopping at Sainsbury’s” it was now focussed on how it could bring more customers to do more of their shopping at the supermarket.

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Supermarket Grocer Planning Shopping 59

Mass Relators

SEPTEMBER 12, 2022

As we have all experienced, this growth has subsided from its peak numbers, but by no means has it returned to normal levels — i.e., pre-COVID levels. They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. This was a 32.4%

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Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

AUGUST 25, 2021

If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. Even our favorite supermarkets have dedicated mobile apps with next day delivery as standard. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

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Payment Services Shipping Customer Experience Consumer 261

Retail Focus

MAY 24, 2021

Supermarkets such as Waitrose rolled out drive-through services , while fine dining restaurants turned to at-home meal kits and upstarts such as Uber Eats stole market share in app-driven coffee orders from the likes of Pret and other stalwarts. Embrace agile models. Integrating robust data analytics into your business plan is also key.

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Supermarket Planning Consumer Wholesale 162

Mass Relators

NOVEMBER 15, 2021

The nation’s largest supermarket operator has joined a growing number of mass market retailers in adopting the model pioneered by Amazon with its Amazon Prime premium loyalty program. CINCINNATI — Kroger Co. is the latest major retailer to introduce a subscription membership program to accelerate its e-commerce growth. the GIANT Co.

Fulfillment 52

Fulfillment Grocer Supermarket Marketing 52

Inside Retail

SEPTEMBER 15, 2021

We believe brands, retailers and shoppers need a better way to navigate the new retail reality, one that promises a more fulfilling and engaging shopper experience,” explains Nikhil Krishna, VP Sales – APAC at Trax Retail. The Covid-19 pandemic has reduced consumers’ tolerance for out of stocks in supermarkets.

Inventory Management 130

Inventory Management Promotions Consumer Planning 130

Mass Relators

DECEMBER 12, 2022

Senate subcommittee, whose members raised concerns over whether a combination of the nation’s two largest supermarket chains would harm consumers and workers. By delivering for our customers, investing in our associates and supporting our communities, we are creating attractive and sustainable total returns for our shareholders.”.

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Supermarket Fulfillment Promotions Consumer 52

Retail Gazette

JUNE 3, 2024

Shore Capital vice chairman Dr Clive Black brands the cataclysmic surge in the online grocery firm’s shares during Covid as “irrational” as shoppers were always going to return to stores. Meanwhile, HSBC Investment Bank director Paul Rossington notes there has been an absence of new technology solution wins.

Payment Services 59

Payment Services Inventory Management Supermarket Grocer 59

Retail Focus

OCTOBER 25, 2021

The doors opened at 6 PM with a drinks reception hosted by returning Headline Sponsor Kesslers and was attended by a selection of suppliers, designers and a broad range of retailers. FULFIL – WOW POS units. Lotte Supermarket Vietnam – Contactless Sampling for Unilever brand, closeup – HIGHLY COMMENDED. Technology.

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ATS Supermarket Outdoor Fulfillment 204

365 Retail

DECEMBER 6, 2021

Warehouse workers and drivers employed by supermarket giant Tesco are to stage a series of strikes in the coming weeks in a dispute over pay. Even at this late stage Tesco could still avoid severe disruption in its stores by returning to the negotiating table and making a greatly improved offer.”.

Supermarket 52

Supermarket Fulfillment Retailing Pricing Planning 52

365 Retail

MAY 24, 2023

Hello World: My Name is The modern zebra barcode was selected by the Symbol Selection Committee in 1973 and made its public debut in 1974 when Marsh’s Supermarket, an Ohio grocer, installed the first UPC scanner to help reduce customers’ checkout time for a better experience, and improve associate productivity.

Checkout 52

Checkout ATS Payment Services Supermarket 52

Frank Mayer

JUNE 17, 2021

Here are ways in which self-service programs can benefit supermarkets as they look to the future. Further, these counters aren’t the most efficient for customers trying to get in and out quickly while they wait for an attendant’s attention or for the employee to finish fulfilling the order. And when not in use?

Kiosk 61

Kiosk Grocer Supermarket Fulfillment 61

Retail Gazette

JUNE 18, 2024

The 2024 rankings included Lego, Apple, and Nike, but no supermarkets, traditional high street fashion businesses, or any of the other large industry multiples. It feels retail is becoming more comfortable embracing change but there is still some distance to travel for it to result in a happier and more motivated workforce.

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Management Accounting Supermarket Fulfillment 59

Inside Retail

MARCH 10, 2022

By November last year, South Korea’s Ministry of Trade, Industry and Energy reported that sales of online retailers had exceeded those of Korea’s department stores and supermarkets for the first time. Members can also make free returns and they don’t even have to take the merchandise anywhere. trillion won ($1.7

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Fashion Department Stores Marketing Supermarket 130

CJ Retail Solutions

FEBRUARY 23, 2021

We’ve got used to gelling our hands as we enter supermarkets, and there’s no reason to think that will stop this year. One-way systems have had a mixed reception, and most supermarkets have tried some form of channelling but abandoned it. What will this look like? Sanitation and cleanliness. These will no doubt continue through 2021.

Payment Services 40

Payment Services Outdoor Supermarket Checkout 40

365 Retail

APRIL 20, 2021

The brand is seeking to reshape its estate by slashing its large department stores and has plans to roll-out hundreds of concessions inside Waitrose supermarkets as well as and new Metro-style stores in high streets close to where its customers live. Stores in local high streets will also play an important role to fulfil online orders.

Supermarket 52

Supermarket Department Stores Fulfillment Shopping 52