Retail TouchPoints

JULY 9, 2024

However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores. The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth.

Point of Sale 273

Point of Sale Payment Services Customer Experience Department Stores 273

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.

ATS 236

ATS Fulfillment Checkout Advertising 236

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 282

Loss Prevention Visual Merchandising Sporting Goods Store Operations 282

Retail TouchPoints

FEBRUARY 24, 2021

With the UHF RFID technology-based solution provided by Nedap, the primary long-term objective is to achieve full supply chain visibility and merchandise visibility within all of the company’s stores across Spain, according to Gonzalo de Lorenzo, CEO, Encuentro Moda. The handheld readers also are employed for online order fulfillment.

Fulfillment 144

Fulfillment Point of Sale Fashion Fast Fashion 144

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 290

Payment Services Consumer Fulfillment Store Operations 290

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 254

Finance Merchant Services Payment Services Fulfillment 254

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 242

Sporting Goods Payment Services Shrinkage Point of Sale 242

Retail TouchPoints

FEBRUARY 15, 2021

Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening. Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space.

Fulfillment 271

Fulfillment Checkout Store Layout Consumer 271

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings.

Point of Sale 274

Point of Sale Supermarket Customer Experience Management 274

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

Planning 269

Planning Wholesale Customer Experience Store Operations 269

Inside Retail

JUNE 27, 2024

Another key detail to note about today’s version of the mall shopping experience is that retailers’ have to be much tighter and more focused on store operations and technology. As Baird warned retailers, “Omnichannel fulfilment is much harder in a mall environment (vs.

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 254

Payment Services Customer Experience Fulfillment Point of Sale 254

Retail TouchPoints

OCTOBER 8, 2024

Later this month, Sam’s Club will reopen a tornado-damaged store in Grapevine, Texas that will feature displays of online-only products where the checkout lanes would be in a typical store, as well as four times more space for associates to assemble ecommerce orders, according to CNBC and confirmed by the retailer.

Checkout 237

Checkout Payment Services Point of Sale Visual Merchandising 237

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future.

Customer Experience 266

Customer Experience Shipping Inventory Management Management 266

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 307

Merchant Services Payment Services Consumer Beauty and Health 307

Retail TouchPoints

JANUARY 11, 2021

“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In

Payment Services 256

Payment Services Location Fulfillment Customer Experience 256

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

365 Retail

JUNE 5, 2024

Luckily, new technology offers solutions to streamline retail store operations, boost operational efficiency, and provide top-notch service. Advanced inventory management software integrates with point-of-sale systems, monitoring every sale and tracking stock levels. Read on for more insight!

Payment Services 52

Payment Services Inventory Management Checkout Inventory Turnover 52

Retail TouchPoints

AUGUST 14, 2020

The webinar wrapped up with predictions about the upcoming holiday season: 30% of retail holiday sales will come from a digital channel, compared to 14% the previous year. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

Consumer 265

Consumer Marketing Checkout Customer Experience 265

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE. and Singapore.

Checkout 186

Checkout Fulfillment Shipping Payment Services 186

Retail TouchPoints

JULY 29, 2020

For retailers, digital transformation has not only made it possible to serve customers in multiple channels, it’s also made it possible to use real-time data capabilities that optimize product distribution and pricing strategies, increase inventory velocity, improve product positioning and turn stores into fulfilment centers.

Payment Services 178

Payment Services Fulfillment Location Consumer 178

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

Checkout 227

Checkout Shipping Customer Experience Point of Sale 227

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

Location 225

Location Shopping Fast Fashion Checkout 225

Retail TouchPoints

OCTOBER 4, 2023

From strawberries and cream sales soaring during Wimbledon to the switch from the hottest June on record to a rainy July encouraging shoppers to quickly swap from sunglasses to umbrellas, there’s no denying that a range of external influences are driving unforeseen peaks of interest in different goods.

Merchant Services 258

Merchant Services Social Commerce Checkout Payment Services 258

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. In short, it is dictated by the principle of instant gratification and leverages that principle to build loyalty.

Payment Services 176

Payment Services Fulfillment Checkout Shipping 176

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters.

Loss Prevention 226

Loss Prevention Returns Point of Sale Shipping 226

Mass Relators

SEPTEMBER 12, 2022

They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. While automation is being deployed for prescription fulfillment in a limited number of markets by the biggest retailers, add-on merchandise is still selected at the stores.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

AUGUST 29, 2023

And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associates just in its retail channels.

Payment Services 236

Payment Services Accounting Customer Experience Point of Sale 236

Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company.

Planning 324

Planning Location Shopping Point of Sale 324

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

Payment Services 238

Payment Services Checkout Inventory Management Customer Experience 238

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers. New Look Stores. The store experience is a big part of REI’s success. Emphasizing micro-fulfillment & smart delivery.

Retail Trends 93

Retail Trends Consumer Payment Services Fulfillment 93

Retail TouchPoints

MARCH 15, 2023

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that have not.

Employee Engagement 250

Employee Engagement Management Point of Sale Planning 250

Retail TouchPoints

JUNE 12, 2020

I told our sales team that they can’t think about revenue right now, because retailers are going to need all the help that they can get. RTP: What roles do you see technology playing in this new version of store operations? Almond: The investments we’ve made in our software are just the start.

Management 161

Management Loss Prevention ATS Store Operations 161

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. None of these is true, but it doesn’t stop people from predicting them, and others from believing.

Checkout 292

Checkout Location Shopping Consumer 292

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 204

Checkout Payment Services ATS Accounting 204

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts.

Outdoor 309

Outdoor Shopping Kiosk Customer Experience 309