Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

OCTOBER 2, 2024

This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop. They even influence how employees engage with customers and deliver value. Retailers Rethink Spaces, Blurring the Line Between Shopping and Advertising Studies show that U.S.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Inside Retail

MAY 29, 2021

One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Embrace diversity and inclusion as a business imperative.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Retail TouchPoints

MARCH 21, 2022

Ultimately, as more consumers return to in-store shopping, maximizing technology is key to creating the type of experience that will drive foot traffic and enhance in-store capabilities.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. Improving Employee Engagement in the Retail Industry. If retail employee turnover continues to be an issue, there’s a chance to reverse the problem.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

365 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 52

Employee Engagement Customer Experience Location Shopping 52

Wiser

JULY 11, 2022

The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. Employee Turnover. On top of this, a lot of time and effort goes into replacing employees. Common Retail Challenges.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. They can go a long way with an ability to shop what you see. Loyalty program integration throughout the customer journey.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

A1 Retail

JUNE 9, 2021

By delivering communication, merchandising and health and safety checklists to colleagues in the flow of work, Leyland SDM has seen an increase in employee engagement across the business, explains Jonathan Jennings, Chief Executive of Leyland SDM. Jennings concluded.

Employee Engagement 45

Employee Engagement Customer Experience Location Shopping 45

Retail TouchPoints

NOVEMBER 21, 2022

The COVID-19 pandemic ushered in significant challenges in the workplace, some of which had a decidedly negative impact on employees; 49% of organizations with frontline workers saw employee engagement decline. An engaged workforce leads to a more productive business, but engagement isn’t something that just happens overnight.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Inside Retail

FEBRUARY 9, 2022

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

DECEMBER 20, 2023

Challenging an Established Category Episode title: “Why Babylist is Designing Shopping Experiences for the Entire Family” Guest: Natalie Gordon, Founder and CEO, Babylist About the Episode: When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when pregnant with her first child.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Inside Retail

NOVEMBER 1, 2021

We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change. You can’t drive change in an organisation where people aren’t engaged and aren’t buying into that. But I don’t think we want to shop that way.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Theatro

APRIL 25, 2022

Therefore, C-Store brands that invest in improving the in-store shopping experience and streamlining online ordering and curbside pickup processes can emerge as notable competitors to quick-service restaurants while increasing sales and deepening customer loyalty. . Fragmented communications, disjointed workflows, and ill-informed teams.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

APRIL 26, 2024

When I launched Appliances Online in 2005, online shopping wasn’t commonplace, let alone shopping for a big and bulky item. These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail Focus

JUNE 21, 2023

Other businesses have gone the other way, offering more attractive wages and terms in a bid to attract new employees and retain existing ones. For example, Pret a Manger announced that its shop staff were to receive a third pay rise in a year. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Independent Retailer

MARCH 15, 2022

Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with so many bankruptcies and closures, some wonder whether there is a future at all for in-store shopping. . Competing with Online Shopping. To compete with that, in-store shopping has to offer experience and culture.

Employee Engagement 97

Employee Engagement Shopping Marketing Location 97

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail Focus

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 130

Employee Engagement Management Shopping ATS 130

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. Customers ultimately seemed to understand that cyberattacks such as that one are difficult to entirely prevent and continued shopping at Target. Employees are one of the most important parts of a company’s security equation.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Wiser

SEPTEMBER 20, 2022

This includes everything from finding products online, shopping in stores, speaking with customer service, or having your products serviced. Many shoppers are willing to go out of their way to shop at a store where they feel happy and comfortable. CX applies to in-store interactions as well as online ones. Here are some tips.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Inside Retail

NOVEMBER 21, 2021

In October 2019 Emirates Leisure Retail self-reported payment issues to the Fair Work Ombudsman following initial concerns raised by an individual employee. Full-time, part-time and casual employees were underpaid at venues located at airports, as well as at shopping centres, hospitals and other sites.

Payment Services 130

Payment Services Employee Engagement Location ATS 130

Inside Retail

APRIL 13, 2022

Instead, allow them the time they need to complete the course to fully understand the teaching and transfer that to skills on the shop floor. Is your goal to improve employee engagement? Don’t waste your training budget by rushing your team through their training. Use data, such as surveys to confirm your team’s progress.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

Global Shop

JULY 13, 2023

It’s rare to find employees who work 25 years at the same company, especially in the volatile software industry. That’s why Global Shop Solutions is proud to announce the 25 th anniversary of Mike Melzer , Vice President of Operations & Service. “At Mike is highly regarded by customers and Global Shop Solutions employees.

Shopping 52

Shopping Employee Engagement ATS 52

Retail TouchPoints

AUGUST 15, 2022

For example, if you find a hot new sneaker design quickly went out of stock, share similar designs with your influencers and broader social community so they know that alternatives exist. Customer loyalty is shifting and being reshaped as shopping behaviors change.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 12, 2022

Just as the Covid-19 pandemic changed the way people shop and how retailers operate, another kind of change has rippled through the workforce in the last two years and altered the landscape for employee expectations and the employer-worker relationship. .

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Cisco Retail

JUNE 21, 2021

Think about your recent retail experiences: take-out only models from restauranteurs; curbside pickup from your favorite shops; and reimagining the online experience for our customers. By modernizing employee engagement they’ve built a culture of inclusivity, increased operational efficiencies, and improved employee retention.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98

365 Retail

MAY 26, 2022

Bakery shop owner discussing financial report with poor figures with sad shop assistant. A head of group employee engagement at a department store added: “We’re starting to see more people in management roles leave stores, and not necessarily to go to other retailers.

Planning 105

Planning Employee Engagement Finance Supermarket 105

Wiser

NOVEMBER 13, 2023

A well-informed associate can offer personalized advice, contribute to a pleasant shopping experience, and influence purchasing decisions. However, the journey toward effective employee advocacy demands a thoughtful strategy. Training and incentives can encourage associates to adopt this role of brand ambassadors.

Promotions 148

Promotions Employee Engagement Shopping Marketing 148

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Theatro

MAY 13, 2024

consumers stating that their shopping choices are swayed by these encounters. Retailers must find solutions to overcome these communication challenges to efficiently manage increasing customer expectations and the demands of omnichannel retailing.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Inside Retail

JULY 30, 2024

This affects our 130,000 members, many of whom regularly shop at Tractor Supply,” he said. This perspective overlooks the long-term benefits of diverse and inclusive workplaces, such as increased innovation, better decision-making, and higher employee engagement as well as sustainable profitability,” she said.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retailers should not ignore their employee’s experiences. Employee engagement is vital today, and the competitiveness of the tight labor market is driving many retailers to be innovative. The ChainDrive workforce management platform optimizes workforce efficiency and employee engagement simultaneously.

Management 98

Management Payment Services Employee Engagement Store Operations 98