Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. 5G can Drive Consumer Engagement. Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room.

Payment Services 245

Payment Services Checkout Supply Chain Management Customer Experience 245

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision. Forward-thinking and innovative, Linda Boardman is passionate about the natural food space.

Planning 243

Planning Employee Engagement Promotions ATS 243

Cisco Retail

FEBRUARY 23, 2022

Curshanda Cusseaux Woods is a Community Impact Manager at Cisco where she oversees the Cisco Black Equity Grant program, social justice sponsorships, and employee engagement for Action 1, Influence Ecosystem. L to R: Stephanie Y. Moore and Curshanda Cusseaux Woods lead Cisco’s Social Justice Action 1.

Promotions 92

Promotions Employee Engagement Accounting Planning 92

Retail TouchPoints

MARCH 3, 2023

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. That said, differentiated experiences are possible, and the way forward will be through personalized approaches.

Consumer 216

Consumer Customer Experience Fulfillment Employee Engagement 216

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail Focus

JUNE 21, 2023

Thanks to the use of digital tools, such as open-shift management and two-way communication module, businesses can improve employee engagement and ensure that information always gets to the right place when needed. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Mass Relators

MARCH 31, 2024

Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources. Christine Connolly Christine Connolly has been promoted to senior vice president, corporate secretary and assistant general counsel, securities and governance.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Cisco Retail

FEBRUARY 10, 2022

It empowers employees to work onsite, offsite, and move between locations with uniform access to all the business tools and resources in a highly secure, compliant and efficient manner thus promoting inclusiveness, engagement, and well-being for all employees while driving employee performance, business productivity and talent retention.

Employee Engagement 121

Employee Engagement Promotions Management Location 121

Indigo 9 Digital

MARCH 17, 2022

With a little more than 10% of Trader Joe’s employees being with the company for 10 years or longer Trader Joe’s knows what it takes to attract an retain talent. If you are trying to increase employee engagement or attract better team members consider these strategies that Trader Joe’s uses with great success.

Employee Engagement 105

Employee Engagement Promotions Wholesale Supermarket 105

Inside Retail

APRIL 13, 2022

Training your team is a significant investment, so it’s important to ensure that it’s driving the results you need, such as improved sales figures, growth in conversions, or net promoter scores. . Download: 3 Sales Coaching Tips for Busy Retail Managers. Is your goal to improve employee engagement?

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

Inside Retail

AUGUST 31, 2023

It is this trust between leadership and their employees that sets the tone for employee engagement and performance. Pre-social media, companies were largely able to manage the reputations they let out into the public sphere, but digitisation means that anyone, from anywhere can comment on a brand.

Employee Engagement 130

Employee Engagement Management Accounting Promotions 130

Retail Minded

DECEMBER 12, 2024

From unpredictable work schedules to frequent staff turnover, managing these challenges can feel like an ongoing balancing act. HR platforms are reshaping how retail managers tackle their day-to-day responsibilities. By minimizing back-and-forth communication, these tools promote independence and improve work-life balance.

Management 52

Management Employee Engagement Promotions Accounting 52

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 74

Customer Experience Employee Engagement Management Fulfillment 74

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Theatro

JUNE 11, 2024

As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.” We consistently produce 80% net promoter scores…supported by Theatro.”

Employee Engagement 79

Employee Engagement Management Promotions Customer Experience 79

Inside Retail

JULY 13, 2023

Subsidising psychological services or specific medications could be beneficial for some employees. To attract, engage, and retain their small teams, small-business owners should aim to promote employee health and overall well-being, with initiatives that are practical, well-received and used.

Promotions 130

Promotions Returns Employee Engagement Management 130

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Customer emails (for onboarding, promotions, and the like). These are just a few possibilities.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Theatro

NOVEMBER 28, 2024

Use a Phased “Crawl, Walk, Run” Strategy for Implementing GenAI for Retail Theatro’s phased strategy begins with small, manageable projects that deliver quick wins and build trust in Implementing GenAI for Retail solutions. A phased approach is less risky and allows for manageable investment in technology and training.

Employee Engagement 70

Employee Engagement Inventory Management Management Store Operations 70

Theatro

OCTOBER 6, 2022

Frontline workers who receive a clear roadmap to promotion and are incentivized to grow in their roles will become more motivated to do their best work every day. Keep Your Team Informed When people feel like an integral part of the team, engagement skyrockets. Thus, keeping your team updated about the latest company news is critical.

Employee Engagement 68

Employee Engagement Store Operations Promotions Management 68

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Cisco Retail

DECEMBER 15, 2021

While the shadow program is a clear win for students, it also benefits Cisco and its employee mentors: Employees who do professional mentoring sharpen their own management, leadership, networking, and recruitment skills, plus they add to their long-term professional networks.

Employee Engagement 98

Employee Engagement Returns Marketing Management 98

Cisco Retail

JANUARY 18, 2022

Teams who live and breathe retrospective practices promote a culture of continuous improvement & learning. Embracing the concept of failing forward combines all of the strategies covered in this series; fosters a growth mindset and psychological safety, and promotes learning within the organization. .

Employee Engagement 52

Employee Engagement Promotions Accounting Planning 52

Storis

MARCH 11, 2024

My name is Jake Egan, and I am the Senior Manager of Consulting Services for STORIS, the leading home furnishings ERP solutions provider. Today, I lead our team of talented Project Managers who together conduct over 50 ERP implementations of home furnishings retailers annually. Let’s dive in!

Home Furnishings 52

Home Furnishings Management Accounting Planning 52

A1 Retail

SEPTEMBER 13, 2021

Regular wellbeing newsletters and workshops also increased awareness around mental health issues, particularly supporting those from working families – helping to reduce stigma around talking about issues with mental health and tackling issues such as sleep, nutrition, home-working and stress management.

Employee Engagement 40

Employee Engagement Promotions Management ATS 40

365 Retail

JULY 13, 2021

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. Fashion brand Kooples for instance has improved visual merchandising and promotions compliance from 33 to by 90%. Worse, they expect even better service than ever.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Hyken

MAY 4, 2023

Net Promoter Score (NPS) Net Promoter Score (NPS) measures customer loyalty and satisfaction. Customers who respond with a score of 9 or 10 are considered “promoters,” while those who respond with a score of 0 to 6 are considered “detractors.” Try it out in a live demo below.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Clover - Retail

MARCH 29, 2024

Assign mentors or buddies to support new employees. According to a study by the Association for Talent Development , employee engagement and retention increase by 50% when companies offer mentorship programs. Pair new employees with more experienced employees.

Planning 40

Planning Employee Engagement Inventory Management Point of Sale 40

Inside Retail

FEBRUARY 9, 2022

There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes. Research by Forbes Insights found that revenue growth is linked to high EX performance (defined as ‘high employee engagement and satisfaction’), regardless of how much companies prioritise CX or not.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Indigo 9 Digital

MARCH 11, 2022

After telling Chick-fil-A employees what happened Daryl Howard, a Chick-fil-A Manager, quickly sprang into action and began working on the veteran’s car. The better your employees the better they will treat your customers. They analyze all of the sales data, add more promotions, bring in new products but nothing is working.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail Focus

OCTOBER 21, 2022

The study – which also canvassed decision-makers in FMCG and financial services, among others – reveals a series of endemic management, tech and operational issues in digital transformation that extended across all markets. Retailers are not alone in their struggle, either.

Employee Engagement 239

Employee Engagement Customer Experience Marketing ATS 239

365 Retail

MARCH 20, 2024

Understanding Shadow Boards At its core, a shadow board is a diverse group of non-executive employees who operate alongside the traditional board of directors or senior management team. Bridging the Gap One of the primary functions of shadow boards is to bridge the gap between senior management and the wider workforce.

Employee Engagement 52

Employee Engagement Management Planning Promotions 52