Inside Retail

JULY 3, 2024

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. Take any change management framework, such as Kotter, ADKAR or Kübler-Ross.

Employee Engagement 130

Employee Engagement Accounting Management Shipping 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

Retail TouchPoints

AUGUST 27, 2024

But while most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption.

Management 250

Management Employee Engagement Returns Consumer 250

Retail TouchPoints

MARCH 15, 2023

However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty. A lot of companies are looking to do more with less via productivity tools like task management, communication tools, etc.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Inside Retail

MAY 18, 2022

The post How to manage the cultural divide in the workplace appeared first on Inside Retail. Once you recognise that you need to get prepared for cultural differences in the same way that you prepare for every other part of your international business strategy, you can get to work.

Management 130

Management Target Market Marketing Employee Engagement 130

365 Retail

SEPTEMBER 17, 2023

In a constantly evolving sector, retail managers are tasked with keeping pace with the latest trends and ensuring their business achieves success and stability. This entails a deep understanding of the various facets of retail operations, from inventory management to customer service.

Management 52

Management Inventory Management Store Layout Employee Engagement 52

Mass Relators

JUNE 20, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in DG’s nonconsumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

AUGUST 4, 2021

To make a comeback, retailers must understand the value of employee retention and the role it plays in performance, output and ability to scale. Here are five workplace management strategies you can integrate into your operations to boost employee retention and increase customer loyalty. Let’s start at the beginning, shall we?

Customer Retention 264

Customer Retention Employee Engagement Customer Experience Management 264

Retail Focus

JUNE 21, 2023

Thanks to the use of digital tools, such as open-shift management and two-way communication module, businesses can improve employee engagement and ensure that information always gets to the right place when needed. But that can be overcome through effective employee communication management.

Employee Engagement 147

Employee Engagement Management Finance Supermarket 147

Theatro

APRIL 25, 2022

This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows. Managers’ effectiveness in communicating daily announcements such as health and safety or sales goals. Limitations on customer satisfaction, employee engagement, and task completion.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Retail TouchPoints

MAY 17, 2023

To maintain inclusivity, managers in multigenerational workforces should anticipate the diverse needs of all employees — from Gen Z to Baby Boomers. Additionally, technology can aid in ensuring employees are compensated fairly based on their skills and experience, reducing pay disparities based on gender, race or other factors.

Returns 306

Returns Employee Engagement Management Marketing 306

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Inside Retail

MAY 3, 2024

SkinKandy takes a a comprehensive approach to training and development, with area managers and trainers across all regions, store-based trainers, national training managers and compliance and training heads within its support office. “We Another example of this is the global cosmetics brand Lush.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Inside Retail

MAY 23, 2024

This retailer, once celebrated, found itself mired in controversy over issues like dishonesty and poor customer service and staff management. Employee engagement and development: The frontline staff represents the brand and plays the crucial role in shaping the customer experience.

Employee Engagement 273

Employee Engagement Customer Experience Store Layout Marketing 273

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Create digital synergy.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail Customer Experience

OCTOBER 25, 2023

Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.

Employee Engagement 67

Employee Engagement Apparel Management 67

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). Start by setting specific expectations and clear goals for the training program.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

AUGUST 18, 2022

For retail team members, this lack of information can mean they’re not steering customers to the latest promotions, or they may not be seeing well-deserved kudos from their management teams. To address some of the newfound employee engagement challenges, the retailer turned to digital signage as a cost-effective way to reach its workforce.

Employee Engagement 288

Employee Engagement Management Promotions Location 288

Inside Retail

JUNE 24, 2021

This is a concern that Roubler founder Andrew Northcott set out to resolve after experiencing the challenges of managing complex workforces first-hand. With Roubler, managers are also alerted to potential non-compliance issues as they arise at any stage of the workforce management process.

Employee Engagement 238

Employee Engagement Management ATS 238

Inside Retail

JANUARY 8, 2023

The company will use the funds to open 20 new sites, penetrate industries “beyond workplaces”, and hire key management positions to scale its business. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events. million as it looks to accelerate its expansion.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Theatro

JUNE 11, 2024

As Anne Lindsey-May, the General Manager, expressed, “Our reliance on walkie talkies led to broadcast communication, causing listening fatigue and poor communication, which were cumbersome and insufficient.” Employee Engagement: Easier access to information and improved communication has reduced turnover rates.

Employee Engagement 98

Employee Engagement Management Promotions Customer Experience 98

Inside Retail

AUGUST 14, 2023

Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 165

Employee Engagement Customer Experience Returns ATS 165

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

OCTOBER 2, 2024

They even influence how employees engage with customers and deliver value. Retailers are leveraging advanced media players and content management tools to make this possible. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 71

Customer Experience Employee Engagement Management Fulfillment 71

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 100

Employee Engagement Customer Experience Management Location 100

Retail TouchPoints

NOVEMBER 14, 2023

As Managing Director for SAP Labs U.S. Yaad Oren is responsible for leading location strategy, ecosystem engagement, operations, communications and employee engagement for SAP’s approximately 5,500 development employees in more than 20 offices across the U.S., SAP’s largest cloud addressable market.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

SEPTEMBER 27, 2021

So, should astute hiring managers be looking towards the relatively untapped resource presented by the 19.4 Mentoring creates trusted relations, increases employee engagement and retention, provides inspiration, encouragement and helps diversity. versus its peak of 3.55 per cent of our workforce over 55 years of age?

Employee Engagement 246

Employee Engagement Management 246

Inside Retail

JANUARY 12, 2023

Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events. We’re also focused on] the acceleration of our Charter Hall partnership, the expansion into new channels, and hiring of key management positions.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Hyken

OCTOBER 30, 2023

Living with customers means managing their experience from the moment they start considering a purchase to the time they return for another one. Employee engagement is crucial for maintaining a high level of service for any company or brand. We can all learn from their methods.

Employee Engagement 66

Employee Engagement Shipping Returns Customer Experience 66

Inside Retail

DECEMBER 19, 2021

In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. In retail, the burden of productivity falls on the shoulders of managers, floor workers and staff. To avoid the productivity pitfall, managers need to be planning for resilience.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware.

Employee Engagement 52

Employee Engagement Management Accounting Location 52

Hyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Employee Engagement 107

Employee Engagement Customer Experience Management Location 107