Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

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Retail Focus

JANUARY 2, 2025

Its that time of year again when we can sit down, pour ourselves a little (or indeed large) glass of something, and reminisce about the year that was. It is fair to say that retail has had its ups and down in 2024, with plenty of challenges accompanying the good times. While certain trends that were apparent this year may not be as key in 2025, others will continue into the next year and beyond, playing a major role in shaping customer demand.

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Consumer Marketing Advertising Management 147

Inside Retail

JANUARY 2, 2025

45,002,344. Thats the number of water bottles worth of waste that Zero Co has removed from oceans, rivers and beaches around the globe. Unlike many eco-friendly or green-washed FMCG brands, cleaning up pollution isnt a side-gig for Zero Co. Its tackling plastic pollution from both ends of the problem: Reducing household waste while cleaning up the oceans with its 10-for-1 promise; for every product sold, it removes 10 bottles worth of plastic pollution.

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Shipping Specialty Retailers Returns Consumer 130

Retail Wire

JANUARY 1, 2025

Dairy Queen has announced the return of the S'mores Blizzard in 2025.

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Returns 264

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Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Wiser

DECEMBER 30, 2024

In the competitive world of candy and confectionery, staying ahead requires more than just great productsit demands precise execution and actionable insights. One leading brand turned to Wiser to achieve exactly that. By addressing challenges in seasonal campaigns, merchandising opportunities, and inventory optimization, they transformed their category performance.

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Cross Merchandising 78

Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

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Payment Services Accounting Consumer ATS 287

Retail Wire

JANUARY 3, 2025

Spirit Airlines has a current valuation that's less than the top executives' 2023 pay.

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Retail Focus

JANUARY 3, 2025

Liverpool ONE has announced that Inditex-owned fashion brand, Zara , has opened its significantly upsized flagship on upper and lower South John Street. The new 42,000 sq ft store is the latest example of brand investment in the destination, following a landmark year of signings that will make 2025 Liverpool ONEs biggest year for openings since it launched in 2008.

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Payment Services Fashion Customer Experience Management 162

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. To the newbie consumer, theres a confusing welter of terms like indica and sativa as well as the multiplying variations of edible products, each with different levels of THC and other ingredients that affect the products impact.

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Consumer Management Store Operations Customer Experience 268

Inside Retail

JANUARY 2, 2025

Australian luxury fashion label Zimmermann has opened its first boutique in Beijing. Located in Taikoo Li Sanlitun, the store spans 352sqm and marks the brands third outlet in China. The space designed by McOualter Studio combines contemporary and traditional design which aims to pay homage to Chinese craftsmanship. Nicky Zimmermann, co-founder and creative director, expressed her enthusiasm with the stores launch.

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Fashion Boutique Location Accessories 230

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

JANUARY 3, 2025

White Castle's French Toast Sliders help cravers satisfy their breakfast cravings.

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Retail Focus

JANUARY 3, 2025

London Designer Outlet (LDO) has announced that during the course of 2024 sales figures grew by 5% to over 103m. The designer outlet, located in Wembley Park , has attracted shoppers from across London and beyond throughout the last 12 months with footfall increasing by 2% with over 5.4 million people visiting LDO. The strong sales and footfall growth was helped by LDO reporting its strongest Black Friday ever with sales increasing by 12% on 2023, including 749,000 of sales during the Saturday

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Location Shopping Management Marketing 147

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.

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Returns Payment Services Shipping Fulfillment 288

Inside Retail

JANUARY 2, 2025

Sydney-based fashion brand One Mile was founded by Sammy Robinson in 2020 after a collaboration with another brand sparked the desire to have her own label. The coastal-inspired brand launched with a sell-out knitwear collection, and caters to an often overlooked taller female demographic. Recently One Mile opened its first boutique in Bondi Beach, which has seen the brands cult following frequent the space and sell out stock.

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Boutique Fashion Location Returns 147

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Customer Experience

Retail Wire

JANUARY 2, 2025

Tesla saw deliveries fall for the first time in over a decade.

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Retail Dive

JANUARY 3, 2025

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

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Returns Accounting 125

Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button.

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Consumer Shipping Shopping Marketing 259

Inside Retail

JANUARY 1, 2025

As the dust settles on the holiday season, January provides retailers with a valuable opportunity to turn insights from the holiday rush into actionable improvements. With Valentines Day and Easter still weeks away, now is the perfect time to enhance the customer experience (CX) and invest in training your team for the year ahead. Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights

Payment Services 130

Payment Services Checkout Customer Experience Returns 130

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Retail Wire

JANUARY 2, 2025

Kia has recalled its electric cars over the issue.

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Retail Dive

JANUARY 3, 2025

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

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Retail TouchPoints

JANUARY 3, 2025

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next

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Wholesale ATS Consumer 264

Inside Retail

JANUARY 2, 2025

PAG Asia Capital failed to reach an $800 million deal to sell Craveable Brands the parent of Oporto, Red Rooster and Chargrill Charlie’s to Affinity Equity Partners. The Australian Financial Review (AFR) reported that Affinity backed out from its bid to acquire Craveable Brands following due diligence. PAG took ownership of Craveable Brands for $480 million in 2019, when the fast food chain group was generating about $60 million from Oporto, Red Rooster, and Chicken Treat.

ATS 130

ATS 130

Advertiser: ZoomInfo

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Planning

Retail Wire

DECEMBER 30, 2024

Do you remember JOLT Cola?

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Retail Customer Experience

DECEMBER 31, 2024

Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.

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Customer Experience 128

Retail TouchPoints

DECEMBER 30, 2024

Convenience store chain Yesway is continuing its aggressive U.S. expansion by opening five new Allsups stores in New Mexico and Texas. In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos.

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Location Store Operations Customer Experience ATS 276

Inside Retail

JANUARY 2, 2025

French cosmetics giant L’Oreal said on Monday it had agreed to buy Gowoonsesang Cosmetics, which includes South Korean skincare brand Dr G, from Swiss retailer Migros. The Korean beauty market is dominated by local brands known for being among the world’s most innovative, and increasingly popular overseas as part of a trend for ‘K-Beauty’ Dr G will meet rising demand for K-Beauty and effective yet affordable skincare, L’Oreal said in a statement, adding that it has

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Marketing Consumer 130

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Accounting

Retail Wire

JANUARY 1, 2025

The Ford recall is the latest car recall in the United States.

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Retail Gazette

JANUARY 1, 2025

Asda has kicked off the new year by cutting prices on more than 2,500 household essentials, offering an average discount of 26% both in-store and online. The grocer’ s initiative, part of its Big Jan Price Drop, includes well-known brands such as Cathedral City Mature Cheddar, Dolmio Bolognese Sauce, and Persil Wonder Wash, alongside reductions on Asda own-brand items like whole chicken and salmon fillets.

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Supermarket Grocer Management 108

Retail TouchPoints

JANUARY 2, 2025

For better or worse, 2024 is now in the books, but we cant resist one more look back. The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. Tractor Supply Weeds Out Support for DEI, Environmental and LGBTQ+ Causes (July 1, 2024) Tractor Supply was just one of the several retailers that backtracked on support for diversity, equity and inclusion (DEI) initiatives as well as

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Payment Services Checkout Wholesale Consumer 266

Inside Retail

JANUARY 2, 2025

To kick-start the new year, Inside Retail asked Sacha Laing, Adore Beauty CEO , three questions on leadership, legacy and how hes finding the shift from fashion retailing to beauty. Here, Laings answers give insight as to how his career expertise will drive the transformation of the pureplay beauty retailer into an omnichannel one. This month Adore Beauty will enter its bricks-and-mortar store era after over two decades as a pureplay online retailer.

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Fashion Consumer ATS Accessories 130

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Customer Experience