Retail Focus

MAY 3, 2023

New data from Wunderkind , the leading performance marketing solution that scales one-to-one messages for retailers and brands, has revealed that black holes in retailers’ shopper identification capabilities are hampering personalisation efforts, and leaving revenue opportunities on the table. Being able to identify returning visitors – after first-party and session cookies have expired – is key to delivering a frictionless, high-converting on-site shopping experience.

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Returns Checkout Promotions Consumer 130

Retail Dive

MAY 1, 2023

Discover the top trends in the retail industry for 2023.

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Retail Trends 126

Shopify

MAY 3, 2023

The number of contactless payments is on the rise. Here’s a rundown of what they are, how they work, and how to accept them.

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Inside Retail

MAY 1, 2023

Retailers and hospitality operators will be worried by today’s 0.25 per cent cash rate rise as they are the most susceptible to changes in consumer behaviour, according to NRA CEO Greg Griffith. Markets were caught by surprise by the Reserve Bank of Australia’s decision to increase the rate given inflation has been easing in recent months. Analysts like Brett Reynolds, chief investment officer at Tiger Brokers Australia, warned that listed companies who fail to meet sales projections can expect

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Customer Experience

Tokinomo

MAY 1, 2023

Campaign corner Add some “bueno”. According to Tajín’s commercial , its blend of chili, lime, and salt boasts a unique flavor that matches the diversity of those who use it to spice up their food. Whether you're a seasoned Tajín enthusiast or a newcomer, the seasoning brand welcomes you to add some "bueno" to your meals with its seasoning and chamoy sauce, which can be enjoyed in a multitude of creative ways, from party appetizers to everyday dishes.

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Marketing 246

Retail TouchPoints

MAY 1, 2023

As a number of Adidas ’ high-profile celebrity partnerships fizzle out — or in the case of its collaboration with Kanye West, a.k.a. Ye, go up in flames — the company is shifting its strategy to make sports the focal point of its U.S. business, according to the Wall Street Journal. “We have to be focusing on sports — that’s where the root of Adidas is,” said Adidas North American President Rupert Campbell in an interview with WSJ.

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Fashion Planning ATS Marketing 341

Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period.

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Retail Focus

MAY 5, 2023

Hollister Co. has announced the relocation of its London store to Foubert’s Place, Soho, where the retailer will offer its signature men’s and women’s apparel and accessories. Today, Hollister will open the doors of its new store located just off London’s Carnaby Street; a globally renowned shopping destination. Hollister believes in celebrating teens – their firsts, their experiences and their memories, every day.

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Accessories Apparel Location Shopping 147

Retail TouchPoints

MAY 5, 2023

Sephora has appointed Zena Srivatsa Arnold as Chief Marketing Officer (CMO) of its U.S. division, succeeding former CMO Deborah Yeh who transitioned to the role of Global Chief Purpose Officer in January. Srivatsa Arnold comes to Sephora from PepsiCo , where she led the marketing teams for carbonated soft drinks, driving growth by targeting younger consumers.

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Marketing Consumer ATS 327

Retail Wire

MAY 1, 2023

Social media shopping fraud grew to more than $1.2 billion last year, according to the Federal Trade Commission. Consumers between 18 and 29 are the biggest victims of these scams. “Gen Z has grown up with a phone or iPad in their hands,” said Christine Halvorsen, a managing director at Protiviti. “They’re very comfortable buying things online, and they’re very trusting of that.

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Management Consumer Shopping ATS 242

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Inside Retail

MAY 1, 2023

Woolworths Group has reported an 8 per cent boost in group-wide sales during the third quarter to $16.338 billion. That’s marginally ahead of the 7 per cent inflation rate during the same three months but higher growth than archrival Coles reported last week at 6.5 per cent. Woolworths Group CEO, Brad Banducci, said customer spending levels were stable during the quarter “however value-conscious customers are becoming more thoughtful about their discretionary spend, trading into more affordable

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Wholesale Apparel Promotions Customer Experience 263

Retail Focus

MAY 4, 2023

Every retail experience is drawn from a story—this optical store is developed as a creative dialogue between I’m D’sign and the experimental wing I’mX, signalling the dawn of the digital age. Its vision for the future comes live with the spatial experience that brings a monochrome edge with an out-of-the-world glare speaking for the new, while a transcendent appeal holds onto the stature of this renowned brand in India.

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ATS 147

Retail TouchPoints

MAY 4, 2023

Oh great, another screen I need to market on, said no brand manager ever. And yet 2023 may be remembered by C-suite marketing teams everywhere as the year when the not-very-exciting category of digital signage became supercharged thanks to two key elements: retail media networks and first-person data. With the expansion of retail media networks (RMNs), retailers have introduced an array of new state-of-the-art digital screens closer to the point of purchase, thus creating myriad opportunities fo

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Kiosk Marketing Grocer Consumer 321

Retail Wire

MAY 4, 2023

Former first lady Michelle Obama co-founded PLEZi Nutrition, a company that sells “healthier, great-tasting products” for kids. “I’ve learned that on this issue, if you want to change the game, you can’t just work from the outside. You’ve got to get inside—you’ve got to find ways to change the food and beverage industry itself,” Ms. Obama said. “I’m proud to announce the national launch of a company designed not just to provide better products, but to jumpstart a race to the top that will transf

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Inside Retail

MAY 5, 2023

Revlon has emerged from bankruptcy after filing for Chapter 11 bankruptcy protection last year in order to reorganise its debt. The company said in a statement it is emerging from Chapter 11 as a private firm on “strong financial footing”, having raised approximately $236 million through an equity rights offering, a new money senior secured credit facility, and new asset-based loans.

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Retail Focus

MAY 2, 2023

Shaftesbury Capital has announced that Hunza G, the sustainable swimwear brand, is opening its debut store at 35-37 Monmouth Street in Seven Dials, Covent Garden. With physical collections only previously stocked within leading multi-brand stores including Selfridges, Harrods and Harvey Nichols, the opening of Hunza G in Seven Dials marks a milestone moment for the brand as it commits to its first retail store.

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ATS Outdoor Accessories Location 147

Retail TouchPoints

MAY 4, 2023

Amazon and Uber have entered into a partnership that will integrate Uber Eats directly into Amazon Echo devices, letting shoppers track their orders hands-free. Alexa will provide timely updates on critical points in the delivery process, such as when an order is being prepared through when the order has been delivered. Shoppers can set how often they want to receive updates, as well as which devices they want Alexa to use to make announcements.

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Customer Experience ATS Fulfillment 316

Retail Wire

MAY 1, 2023

Kevin Durant has signed a lifetime contract with Nike making him only the third athlete to do so with the athleticwear giant. The other two athletes are Michael Jordan and Lebron James.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

APRIL 30, 2023

The Withers and Barlow families which own 7-Eleven in Australia are looking to sell the business. On behalf of the company’s shareholders, Russell Withers said “The company has made significant progress in recent years on a number of fronts and is performing well under a highly credentialed management team, with an exciting outlook for growth. “As such, the Withers and Barlow families have decided that the time is right to review options for the future ownership of the business with a view to se

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Management Marketing ATS 246

Dezeen

APRIL 29, 2023

In the arty Paris district of Saint-Germain-des-Prés, Stockholm design studio Halleroed has designed a new boutique for French bag and luggage brand L/Uniform. Taking cues from the brand's simple, rational approach to design, Halleroed design lead Ruxandra Halleröd created a series of backdrops that allow the products to "pop out in a beautiful way".

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Boutique Shopping Marketing 144

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs. Results from Retail TouchPoints’ most recent Store Design and Experience Survey reaffirm this shift: while a little more than one-third of respondents

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Beauty and Health Consumer Visual Merchandising Marketing 306

Retail Wire

MAY 5, 2023

A Starbucks in Buffalo, NY, has filed paperwork with the National Labor Relations Board to decertify the union at one of its stores in Buffalo, NY. The store, one the first to vote for a union, can decertify if most of the 14 workers at the location vote for it. The union says the petition is part of Starbucks’ effort to quash union activity, including reducing the hours of union workers, firing them and denying them raises and perks given to non-union employees.

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Location ATS 130

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Customer Experience

Inside Retail

MAY 1, 2023

Australian streetwear brand Geedup is known for its monthly drops of hoodies, track pants and other apparel that regularly sell out in minutes, its opulent campaign videos featuring fast cars and flashy watches, and its behind-the-scenes posts on social media. Founded by Jake Paco in a garage in western Sydney, and inspired by hip-hop culture, the brand has amassed a devoted following since launching in 2010, and after pivoting to an online-only model in 2019, the business took off.

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Apparel Fashion ATS Management 246

Retail Focus

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking capabilities built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%). In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchas

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Shipping Consumer Customer Experience Management 130

Retail TouchPoints

MAY 1, 2023

During this Retail Innovation Conference & Expo sneak peek, Erica Vallecorsa sits down with Kiri Masters, author and Head of Retail Marketplace Strategy at Acadia. Kiri will be leading our Marketplaces Track, and will present on the past, present and future of marketplaces. Listen in to get her thoughts on new challenges, new opportunities and new imperatives for brands.

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Advertising ATS 306

Retail Wire

MAY 5, 2023

U.S. retailers posted the most job cuts in April, bringing the industry’s total for 2023 to 36,000, according to a report by Challenger, Gray & Christmas. “Retailers and Consumer Goods Manufacturers are preparing for a tightening in consumer spending, particularly with the Fed’s hike to interest rates in an attempt to control inflation,” said Andrew Challenger, senior vice president at the placement firm.

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Consumer ATS 130

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Marketing

Inside Retail

MAY 3, 2023

Retail spending rose 5.4 per cent year-on-year in March as consumers spent more than $35.3 billion in stores and online, according to data from the Australian Bureau of Statistics (ABS). Cafes, restaurants and takeaway sales were up 17 per cent followed by food sales at 8.6 per cent, department store sales at 4.7 per cent and clothing, footwear and accessories sales at 3.6 per cent.

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Department Stores Accessories Accounting Consumer 246

Retail Focus

MAY 5, 2023

As a small business owner, you’re always looking for new ways to reach out to your customers and boost your revenue. With the rise of digital marketing, there are now more channels than ever to choose from. However, one channel that shouldn’t be overlooked is group SMS. This article explores how group SMS compares to other marketing channels for small businesses and why you should consider adding it.

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Marketing Advertising Promotions 130

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The Studio is a kiosk that allows customers to create and interact with a variety of design layouts and experience products in a digital, fully 3D room with photorealistic quality. The technology will debut at the Dedham, Mass.

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Kiosk Customer Experience Planning Management 305

Retail Wire

MAY 4, 2023

Shopify said it is cutting 20 percent of its workforce and selling its Flexport logistics business. The layoffs are the online platform provider’s second major round of job cuts this year.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience