Retail TouchPoints

JULY 16, 2020

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage. However, the resurgence in COVID-19 cases may be causing some second thoughts: in May, 90.4% of shoppers would have returned to stores for general merchandise, hardware, clothing,

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Wiser

JULY 14, 2020

We tend to think of pricing as its own distinct practice. You develop a product, produce it, promote it, and sell it. In reality, a pricing strategy needs to be baked into the entire process. You can’t create a product without understanding where it fits into the market. Is it a high-end product? If that’s the case, does the pricing reflect the value?

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Dezeen

JULY 12, 2020

Precast stone blocks coloured with red sandstone from Glamis Castle in Scotland form the walls of this refuge-style Aesop store that architecture studio Al-Jawad Pike has created in a west London shopping centre. The studio designed the small store for skincare brand Aesop to be a retreat from the bustling aisles of Westfield shopping centre in Sheperd's Bush.

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Shopping 98

RepslyBlog

JULY 15, 2020

For CPG companies selling at retail, retail audits are an important part of maintaining a strong shelf presence. This checklist covers 37 different metrics that you're reps should be measuring every time they conduct an audit to ensure you have the most accurate and valuable data available.

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ATS 78

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Customer Experience

Retail TouchPoints

JULY 14, 2020

It has been said that it takes 21 days to form a habit. With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick in the future. That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys.

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Retail Eye

JULY 16, 2020

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad … Continue reading →

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Store Growers

JULY 13, 2020

I’ve been a vocal critic of Smart Shopping campaigns. I used to consider this fully automated Shopping campaign part of the big bag of dirty tricks Google uses to squeeze more money out of unknowing advertisers. So for the last couple of years, I’ve steered clear of Google Smart Shopping campaigns and advised others to do the same. But recently I’ve started to warm up to Smart Shopping.

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Shopping Merchant Services Advertising Accounting 57

Retail TouchPoints

JULY 16, 2020

To right-size its executive ranks with 152 permanent store closings, JCPenney is eliminating approximately 1,000 workers in corporate and field management and international positions. The benefits package for exiting employees includes severance for eligible associates, outplacement support, compensation for unused paid time off and an extension of employee discounts.

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Retail Eye

JULY 16, 2020

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad news for retail, it is important, just like in all aspects of life, to balance the negative with some positive. In today’s blog, we will discuss four key areas where retail innovation is moving the […].

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ATS Shopping 52

Theatro

JULY 16, 2020

In the post-pandemic era, curbside pickup has become a focal point for the retail industry, a new must-have offering a way to keep stores operating, protect employee and customer health while serving customers, and establish their reputation as a company that steps up in time of crisis. But at what cost? Many retailers without a pre-existing BOPIS or curbside services reacted fast by cobbling something together quick and throwing labor at the problem.

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ATS Fulfillment Customer Experience Planning 52

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Retail Next

JULY 16, 2020

As we move forward into this new normal of continuing social distancing, wearing masks, and washing our hands, the million dollar question is, when will we return to life as we once knew it? Retailers are opening back up with important restrictions in place to keep their staff and consumers safe, but when will retail traffic trends go back to the way they were pre-COVID-19?

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Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. Unfortunately, the rate of e-Commerce fraud also grew at a rapid pace. How to explain that paradox?

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Merchant Services Payment Services Shipping Fulfillment 288

Retail Eye

JULY 16, 2020

Never let a good crisis go to waste” – Winston Churchill At a time where everything seems to be bad news for retail, it is important, just like in all aspects of life, to balance the negative with some positive. In today’s blog, we will discuss four key areas where retail innovation is moving the […].

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ATS Shopping 52

M19 Retail

JULY 15, 2020

Introducing the Next Generation of Digital Commerce for Grocers. MIAMI, FLORIDA July 15, 2020 – Mi9 Retail (Mi9), the leading provider of omnichannel retail solutions, is pleased to announce the launch of its new digital commerce brand, ThryveAI. Mi9, a pioneer in grocery e-commerce, helped grocers create their first digital storefronts when online grocery was a novelty.

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Grocer Fulfillment Management Planning 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Hello Small Shop

JULY 13, 2020

Tell us about yourself and your business. Hi! I’m Becky, the owner of Nashville Soap Company. I founded this business shortly after I decided to leave my nursing career and stay home as a new mom. I took my love for handcrafting cold process soap and turned it into a business after much thought and reflection about how I wanted to brand and market my products.

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Wholesale Promotions Shopping Marketing 52

Retail TouchPoints

JULY 13, 2020

Retailers understand what they need for next-level personalization, but they are still struggling with speed of action and depth of data. A survey by CMO Council and Catalina found that 72% of marketers said the time gap from insight to action is too long, and nearly 60% point to inconsistencies with the level of depth and granularity of customer insights — while another 36% admit they simply don’t have the data they need to know shoppers.

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Marketing Advertising Consumer Shopping 255

Retail Technology Review

JULY 13, 2020

New research has revealed millions of consumers are spending more money than usual on their homes as a result of lockdown, with 75 per cent of Brits planning further improvements over the next year.

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Consumer Planning 50

Natural Insight

JULY 16, 2020

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Store Operations 41

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JULY 14, 2020

Add To Calendar. In April and May, the Siegel+Gale team interviewed a panel of CMOs to assess how their priorities and tactics changed in light of COVID-19. The situation has evolved significantly since then, so senior content strategist Alicia Esposito is catching up with Brian Rafferty, Global Director, Business Analytics & Insights, to see what has changed and what marketers need to know.

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Retail TouchPoints

JULY 15, 2020

Three major retailers are taking steps that acknowledge the ongoing danger of spreading coronavirus in communities across the country. Walmart , Best Buy and Starbucks are mandating face coverings for both employees and customers. Walmart’s rule, which also applies to Sam’s Club , goes into effect July 20; Best Buy and Starbucks will require masks beginning July 15.

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Location ATS Store Operations Customer Experience 238

Retail TouchPoints

JULY 16, 2020

OneView Commerce, a provider of digital solutions for physical stores, provides OneView Pickup Anywhere to help retailers expand their existing processes and legacy infrastructure to offer curbside, contactless and in-store pickup options. The solution helps retailers scale up to meet unprecedented customer demand during the COVID-19 pandemic. The platform leverages OneView’s feature-as-a-service transaction engine to help retailers quickly build new functionality to address customers’ needs.

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Management Store Operations Customer Experience Fulfillment 231

Retail TouchPoints

JULY 17, 2020

The impact of digital technology on the retail industry has been nothing short of profound. In recent years, bricks have morphed into clicks and taps as consumers have embraced the convenience of online shopping. Still, nothing could have fully prepared retailers — both online and in the physical world — for COVID-19. Suddenly, as shopping malls shuttered and showrooms closed, brands that weren’t accustomed to selling online found themselves facing huge hurdles.

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Merchant Services Payment Services Shipping Shopping 230

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Customer Experience

Retail TouchPoints

JULY 15, 2020

“Voicemail is not a good answer for retail,” said Ray Pugsley, owner of Potomac River Running in an interview with Retail TouchPoints. In his nine sports gear and apparel shops in Washington, D.C. and nearby northern Virginia, “our business model is about giving customers very personalized service. That gets difficult when a store gets busy, and if you add phone calls on top, it’s impossible,” he added.

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Retail TouchPoints

JULY 17, 2020

In its Chapter 11 bankruptcy filing on July 14, Paper Store LLC, known to consumers as The Paper Store , declared that “the sudden economic impact of the global COVID-19 pandemic derailed” the 86 -store stationery and gift chain’s “optimistic prospects for the future.”. Despite the pandemic-related store closings, The Paper Store, which operates in seven Northeastern states, has seen its online sales skyrocket.

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Retail TouchPoints

JULY 14, 2020

The coronavirus will squash retail growth this year, with worldwide sales expected to drop 5.7% and U.S. sales declining at an even higher rate, 10.5% , according to the latest forecasts from eMarketer. Before the pandemic prompted closures of retail stores around the globe, eMarketer had forecast that 2020 worldwide retail sales would reach $26.46 trillion , 12% higher than its revised estimate of $23.36 trillion.

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Retail TouchPoints

JULY 14, 2020

Ken Morris, a retail industry leader with more than 40 years’ experience, has joined Cambridge Retail Advisors as a Managing Partner. Morris brings extensive retail operations and IT experience to the team, as well as entrepreneurial and leadership skills demonstrated in launching consulting and software companies, building teams and accelerating growth.

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Management Shopping ATS 212

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Marketing

Retail TouchPoints

JULY 16, 2020

Retail businesses, warehouses and distribution centers around the world are facing new challenges as the business environment has shifted in the wake of recent global events. Just as consumers grew accustomed to two-day, next-day and even same-day shipping, the entire supply chain shifted. Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive.

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Fulfillment Shipping Consumer Management 205

Retail TouchPoints

JULY 14, 2020

As the LUXIE brand has grown to become a global DTC cosmetic tools brand sold in 160 countries, its consumer base has shifted from an average age of under 20 to a 30- to 45-year-old demographic. The change has been rapid: “Two years ago, it was 16 to 22, and one year ago it was 24 to 35,” said Conor Riley, CEO of Luxie Beauty in an interview with Retail TouchPoints.

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Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). As most warehouses have used this technology for years, it stands to reason this technology should be plug-and-play, requiring little thought after the initial investment and set up. Theoretically. In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment.

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Retail TouchPoints

JULY 16, 2020

Gold’s Gym could exit from Chapter 11 bankruptcy protection as soon as this month, after RSG Group GmbH ’s $100 million bid to acquire the multinational fitness center chain emerged as the top offer at a bankruptcy auction on July 13. The sale must be approved by a bankruptcy judge; a hearing is scheduled for July 24. The Gold’s Gym bankruptcy filing on May 4 included a pre-negotiated $80 million bid from TRT Holdings Inc., which has held the majority share of the company since 2004.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience