Sat.Apr 20, 2024 - Fri.Apr 26, 2024

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What China’s latest retail sales reveal about changing consumer spending

Inside Retail

Reporting by the business media of retail sales and other economic data produced by governments in developing Asia is often too trusting. The official numbers are usually reported unquestioningly, yet they can be deeply flawed for a number of reasons. Occasionally it is worth reminding ourselves that they need to be taken with a pinch of salt, sometimes a handful of it.

Consumer 147
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Why my Retail Finance Team Loves AI

Retail TouchPoints

For me, the great thing about working in finance is getting to make decisions that touch all aspects of the organization. Finance really places you at the center of everything, where decisions you make play a pivotal role in sustaining long-term business success. That is, at least, the theory. The reality is that, for teams that rely heavily on manual workflows, financial management can be not just burdensome but downright soul-sucking.

Finance 278
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Spotify Faces Disruptions After Layoffs

Retail Wire

During Spotify's recent earnings call, CEO Daniel Ek acknowledged that the company's decision to lay off employees last December had a more substantial impact on operations than initially anticipated.

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The Backroom: With more closures ahead, what’s next for Macy’s?

Retail Dive

Under a new CEO, the iconic department store is fielding a $6.6 billion takeover offer, shuttering another 150 stores and fighting to stay relevant.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Top Global Artificial Intelligence Markets

LS Retail

©iStock/Adrian Vidal This report, " Top Global Artificial Intelligence Markets ," presents a brief overview of top Al global hubs outside the United States. Each country includes an Al ecosystem overview, government incentives and policies, education and research institutions, leading events, and industry groups. The initial markets for this report were selected based on global rankings, the highest number of Al companies concentrated there, venture capital, and related research institutions.

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AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear.

More Trending

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GM Reports Surge in Profit on Gas Car Sales

Retail Wire

Although General Motors has had trouble selling its electric cars, a recent report indicates that the increase in sales of gas-powered vehicles helped the company generate a profit.

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2024 VM and Display Show: A Fusion of Creativity, Sustainability, and Retail Innovation

Retail Focus

The 2024 Visual Merchandising and Display Show, hosted on April 16-17 at the Business Design Centre in London, provided a comprehensive look at the future of engaging retail spaces through innovative design and display. The exhibition showcased an incredible range of products and technologies designed to redefine the potential of physical retail spaces.

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How Bark is Creating Products and Experiences that Pups (and Pup Parents) Love

Retail TouchPoints

Americans spent $136.8 billion on their pets in 2022, up from $123.6 billion in 2021, according to the American Pet Products Association. Half of these pet-owning households are run by millennials and Gen Zers, who don’t just look at their pets as “furry friends” but as their children. Bark is one company that is laser-focused on engaging these pet lovers — specifically, pup parents.

Wholesale 278
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Coles taken to task over ‘discount’ promotions consumers don’t understand

Inside Retail

Coles has the most confusing promotional labels, consumer advocacy group Choice said as it calls for supermarkets to make their tags clear and easy to understand for shoppers. Choice found in a survey that Coles’ ‘Down Down’ and ‘While Stocks Last’ labels confused shoppers as to whether the item was marked down or not. Meanwhile, shoppers are also confused on Woolworths’ ‘Prices Dropped’ label, unsure if the product was already discounted.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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FTC Refunds Ring Customers $5.6 Million for Video Privacy Issues

Retail Wire

The FTC is giving back $5.6 million to consumers due to a settlement with Ring, an Amazon-owned company. The issue arose when Ring failed to protect customers' private video footage from unauthorized access.

Consumer 264
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Bluewater becomes home to the largest Oliver Bonas store in Kent

Retail Focus

Bluewater has announced that lifestyle brand, Oliver Bonas, will be opening at the Kent-based shopping and leisure destination on Saturday 20 th April. The 3,272sq ft store will be brand’s largest in Kent and will be located on the Lower Guildhall opposite John Lewis. What’s more, the new Bluewater store will have the widest selection of products available in the region.

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Ikea Creates Training Ecosystem to Support AI Literacy for 3,500 Employees

Retail TouchPoints

Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives. The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technol

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Super Retail Group expects to face up to $50 million in legal proceedings

Inside Retail

Super Retail Group has warned shareholders that it expects two employees to jointly claim $30 million to $50 million in losses and damages in court proceedings lodged against the company. Harmers Workplace Lawyers will represent the two employees, whose complaints will include the non-disclosure of an intimate relationship between MD and CEO Anthony Heraghty and the former chief human resources officer Jane Kelly (who is not one of the claimants).

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Earth Day Highlights Plastic Problem

Retail Wire

Modern supermarkets are no strangers to plastic. From bagged bananas to single-use pouches of baby food, plastic has found its way into nearly every aisle. Judith Enck, a former EPA regional administrator and current head of Beyond Plastics, finds this trend concerning.

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KIKO Milano Opens its Doors at Braehead

Retail Focus

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to welcome beauty brand, KIKO Milano, to the centre as the store opens its doors to customers. KIKO Milano, the Italian cosmetics brand, has opened a c.1,000 sq ft store stocking its range of beauty products including makeup, face and body treatments.

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Walmart+ Members will Get First Dibs on New Products During 24-Hour Event

Retail TouchPoints

From 12 noon ET on Monday, April 29 through noon on April 30, the Walmart+ Early Access online sales event will offer program members a curated assortment of products new to Walmart — including Dolly Parton’s Rockin’ New Baking Collection, Doritos Flamin’ Hot Mystery Flavor, Pampers diapers and men’s and women’s shoes from Reebok. “Walmart+ members have shown significant engagement with our digital offerings, particularly in the grocery sector, so we’re excited to offer them a shopping event lik

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Myer sacks head office staff, outsourcing tech roles to India

Inside Retail

Department store Myer has laid off head office staff across its e-commerce and operations teams as it offshores functions to India. A Myer employee who requested anonymity told Inside Retail that Myer’s GM of e-commerce Lynna Barnard and chief customer officer Geoff Ikin oversaw the decision to implement the redundancies, which due to their suddenness left employees shocked.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Ford’s Total EV Sales Post $1.3 Billion Loss in Q1

Retail Wire

Ford's EV division, known as Model e, faced a tough start to 2024.

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Major brands invest in Derbion with new concept stores

Retail Focus

JD, New Look and Ann Summers are set to open new concept stores at Derbion, the Midlands retail and leisure destination, following a combined investment of over £5 million. The investment forms part of Derbion’s continuing growth strategy to reposition and support existing retailers alongside new lettings. By actively managing the centre, Derbion has unlocked space to ensure brands benefit from the optimum footprint and location to drive footfall and sales.

Location 147
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JLL Rolls Out Virtual ‘Shopping Bestie’ in 13 Centers

Retail TouchPoints

JLL Retail Property Management has introduced a new virtual shopper agent named Cindy , designed to make the online experience more relevant and engaging at 13 of its shopping centers across the U.S. In addition to spotlighting the center’s sales and deals, Cindy gives consumers details on the latest fashion trends, acting as their exclusive “shopping bestie.

Shopping 277
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The four trends defining online retail in 2024

Inside Retail

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. With this momentum continuing into this year, it’s the perfect time for retailers to reexamine their strategies and restructure with growth and scale in mind. Four key trends stand out as high-growth opportunities for online retailers.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Whole Foods and Amazon Fresh Offer Unlimited Deliveries for $10 a Month

Retail Wire

Amazon has unveiled a new program that allows customers of both Whole Foods and Amazon Fresh to receive unlimited grocery delivery for just $10 per month.

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Co-op first to announce move to 100% British strawberries

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Co-op is the first UK retailer to announce it is moving to 100% British Strawberries across its entire own brand range – hitting shelves two weeks ahead of last year and just in time for St George’s Day. From 23rd April, the leading convenience retailer will exclusively offer only British fresh strawberries across its offering […] If you want

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TelevisaUnivision to Debut Shoppable TV Experience at Latin American Music Awards

Retail TouchPoints

Spanish-language media and content company TelevisaUnivision has partnered with Shopsense AI to make some of its programming, on both linear and streaming platforms, shoppable. Using onscreen QR codes and dedicated URLs, the Shopsense technology makes onscreen content shoppable via mobile devices by directing viewers to a show-specific digital store.

ATS 273
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Nick Scali to acquire Fabb Furniture to enter UK

Inside Retail

Furniture retailer Nick Scali is entering the UK market through acquiring Anglia Home Furnishings, trading as Fabb Furniture, for £3.5 million ($6.7 million). Nick Scali intends to pay $1 million to exercise the option to exit the existing distribution centre arrangement and inject up to $11.5 million of working capital. After the acquisition, Nick Scali said it plans to invest in the existing Fabb Furniture network, which will include store refurbishments and rebranding, setting up a new distri

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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Walgreens Broadens Specialty Pharmacy Services for Cell and Gene Therapies

Retail Wire

Walgreens revealed its plans to collaborate directly with drug manufacturers to provide cell and gene therapies to patients in the U.S.

Planning 263
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Carpetright unable to trade after cyber attack

Retail Gazette

Carpetright has been unable to trade online or in-store for almost a week following a cyber attack. Hackers targeted the flooring specialist’s head office in Purfleet, in Essex, last week by sending malware to gain unauthorised access. Staff told The Times that customers had been unable to place orders on its website or at any of its 400 shops since last Thursday when systems were taken down.

Shopping 124
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Four Ways Retailers can Boost Retail Media Network Profitability

Retail TouchPoints

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% of all ad revenue , outpacing television advertising. How can retailers capitalize on this shift and the emerging market opportunities? Here are four ways retailers can enhance the efficacy of their retail media network and boost profitability in the process: Venturing into Untapped Markets While some markets are already reaping t

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Coffee chain Single O expanding Japanese footprint after early success

Inside Retail

Sydney-based coffee roaster Single O will open Ryogoku Roastworks, its second cafe in Japan on Friday, replacing the brand’s existing roastery. In a further sign of ongoing expansion in Japan, Single O will launch its Shibuya coffee bar in July. The new roastery and cafe will serve Single O’s signature coffee Reservoir and will feature self-serve batch brew taps, and a breakfast and lunch menu.

Wholesale 277
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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a