Sat.Mar 02, 2024 - Fri.Mar 08, 2024

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White paper: Re-Telling Retail

Retail Focus

The dynamics of storytelling in the volatile retail landscape have fundamentally changed and will shape our perception of the future. In this report in partnership with Retail Focus, James Breaks, Associate Director of Design at rpa: group , takes a close look into the past, present and future of our relationship with brands, and how we engage with them.

ATS 277
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Retention and loyalty – how to grow when the market is down

Inside Retail

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

Marketing 290
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How AI is Ushering in the Future of Interactive Commerce

Retail TouchPoints

Quiet luxury, coastal grandmother, and cottagecore are just a few fashion trends that have emerged from the TikTok era. If you’re like me, you wouldn’t even know where to begin finding an outfit to fit some of these. Is there a coastal grandfather option? Should I resign myself to the annals of the formerly presentable? In truth, Gen Z’s are pushing the boundaries of more than just fashion, influencing digital commerce as we know it.

Consumer 289
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Could Avatars Be the Solution To Reducing Returns?

Retail Wire

A recently introduced digital twin fit predictor tool for luxury consumers allows them to virtually try out items based on their actual appearance and measurements. This innovation has the potential to significantly reduce returns.

Returns 246
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Blockchain and Luxury Retail

Retail Focus

Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience.

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To Earn Engagement, Retailers Must Tap into Customers’ Emotions

Retail TouchPoints

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged. Accomplishing this feat requires more than the familiar mantra of right product, right price, right location and right time: it requires an emotional connection via storytelling, nostalgia and a sense of brand history , according to Ryan Ha

Outdoor 279

More Trending

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Costco Ventures Into Selling Gold Bars and Silver Coins

Retail Wire

After locking in loyal $1.50 hot dog-soda customers, Costco is on the hunt for a new market in precious metal collectors and investors.

Marketing 288
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Charity Super.Mkt to open debut outlet store at Gloucester Quays

Retail Focus

Peel has announced that Charity Super.Mkt, the UK’s first-ever multi-charity shop, is set to open its next pop-up at premier southwest urban outlet Gloucester Quays. The 4,000 sq ft store will launch at the outlet on March 14 th , introducing its popular ‘second-hand department store’ concept to a key entrance off High Orchard Street. Charity Super.Mkt will bring together a curated collection of pre-loved fashion and accessories, including vintage denim, sports- and streetwear.

ATS 162
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Body Shop Canada Follows UK Division into Bankruptcy; U.S. Division Ceases Operations

Retail TouchPoints

The Body Shop Canada has filed a Notice of Intention (NOI) to file for protection under the country’s Bankruptcy and Insolvency Act, following a similar filing by the retailer’s UK arm last month. The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term.

Shopping 290
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Liquor Loot collapses into administration amid cash flow problems 

Inside Retail

Spirit subscription service Liquor Loot has collapsed into administration as the company was reportedly struggling with cash flow. Liquor Loot and two related entities have appointed Jirsch Sutherland’s Andrew Spring and Trent Devine as joint administrators. An early assessment of the business suggests the retailer was facing challenges related to its cash flow, Spring told SmartCompany.

Planning 279
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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Europe’s New Competition Law Shifts the Landscape for Apple, Google, and Other Tech Giants

Retail Wire

As of today, a new competition law has come into force, affecting European users of major tech platforms like Apple and Google, among others.

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Sitoo recognised in 2024 Gartner Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers

Retail Focus

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. Sitoo helps global fashion and lifestyle retailers create positive shopping experiences every time and everywhere. Driven by the belief that shopping should be simple and seamless, Sitoo enables retailers to unify all physical stores and online sales channels in real-time and empowers store as

Marketing 147
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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience? A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a m

Finance 289
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Meet Naked Sundays the SPF skincare brand that disrupted the sunscreen market

Inside Retail

Australian SPF-first beauty brand Naked Sundays has hit a bullseye with its hard launch into 1030 US retail stores. The global expansion includes the rollout of the brand’s best-selling products and two new ones exclusive to Target US, across almost 1000 stores and an expanded range at Target.com. Rollout of Naked Sundays products into 50 Urban Outfitters stores will increase the brand’s identity in the US market and make it more accessible to its target audience.

Marketing 277
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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JetBlue and Spirit Airlines Call Off $3.8 Billion Merger

Retail Wire

JetBlue and Spirit Airlines have called off a planned merger that began two years ago. The airlines said the decision was amicable but claimed that ongoing regulatory hurdles would have made merging the two companies difficult.

Planning 279
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Liverpool ONE continues to attract leading retail brands

Retail Focus

Grosvenor has announced a flurry of retail additions and activations at Liverpool ONE from leading UK fashion brands and cult online favourites, as the destination continues to be the location of choice for both established and innovative retailers. British fashion and lifestyle brand, White Stuff, has officially launched its regional flagship store on Liverpool ONE’s Peter’s Lane.

Fashion 147
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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online. According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 mil

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Thrice the size: Oz Hair & Beauty plans 10 more shopfronts

Inside Retail

Australian hair and beauty retailer Oz Hair and Beauty will open 10 new storefronts throughout the country in a multi-million-dollar investment. Its newest location opens this month at Sydney’s Macquarie Centre. Anthony Nappa founded Oz Hair and Beauty in 2012, after his parents owned and maintained hairdressing salons in Sydney for many years, including their flagship Oz Hair salon in the Queen Victoria Building (QVB) since 1986.

Planning 264
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Honda Releases the 2024 Prologue Electric SUV

Retail Wire

The automotive landscape is shifting, with electric vehicles (EVs) gaining traction as a viable alternative to traditional gas-powered cars. Amidst this transition, Honda introduces the 2024 Honda Prologue, marking its entry into the world of all-electric SUVs.

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Shaftesbury Capital welcomes Arc’teryx for new Covent Garden flagship

Retail Focus

Shaftesbury Capital has announced that Arc’teryx , the high-performance outdoor apparel brand, has now opened its new flagship store within the newly refurbished listed building at 41-42 King Street in Covent Garden. This follows previous success on Long Acre and represents a key milestone within the brand’s brick-and-mortar journey, and the continual pull of Shaftesbury Capital as the go-to location for expansion within the West End.

Outdoor 147
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Burlington Plans to Open 100 New Stores in 2024

Retail TouchPoints

Off-price retailer Burlington Stores beat expectations for Q4 2023 (the 14 weeks ended Feb. 3, 2024), with total sales increasing 10% and comparable store sales growing 2% year over year. The quarter closed out a steady year for the chain, with comp store sales up 4% in fiscal 2023, although on an earnings call discussing the results CEO Michael O’Sullivan expressed disappointment that the company hadn’t performed better, identifying several opportunities for improvement in 2024.

Planning 287
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QIC’s Robina Town Centre reaches $1 billion in sales

Inside Retail

QIC’s Robina Town Centre has reached a $1 billion in annual sales milestone after raising its customer footfall to more than 13 million per year. “Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes. “Not only does this signal a desire for these brands to deepen their in-person connection with the Robina au

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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JOANN Explores Bankruptcy Option To Control Debt

Retail Wire

JOANN Inc. could file for Chapter 11 bankruptcy as a way to generate enough capital to keep its stores open.

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4 Often-Overlooked Aspects of Business Security

Retail Focus

Does it seem like you’re doing your best to keep your business safe, but maybe missing a spot or two? Stick around ’cause we’re about to dish on those sneaky, overlooked nooks in your security armor. We all know the heavy hitters of business security – alarms, cyber protection, you name it. But what about the hidden Achilles’ heel that could trip us up?

Outdoor 147
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Amazon Aggregator and Former ‘Unicorn’ Thrasio Files for Bankruptcy

Retail TouchPoints

Thrasio , one of the highest-profile Amazon “rollup” firms — so-called because they acquire Amazon third-party sellers en masse and roll them up into a larger entity to consolidate operations (and ideally scale profitability) — has filed for bankruptcy in an effort to “strengthen its financial position.” Thrasio said it will continue normal business operations for its hundreds of Amazon FBA brands throughout the Chapter 11 process and that it has received $90 million in new financing from its le

Finance 284
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ARA predicts $400 million boost to Easter spending

Inside Retail

Australian families are projected to spend $2.05 billion on hot cross buns, Easter eggs, and other special foods this coming Easter season – an increase of 23.5 per cent, or nearly $400 million more than last year. Easter remains a flagship event on the retail calendar, with research from the Australian Retailers Association (ARA) in association with Roy Morgan revealing that 17.3 million Australians plan to buy Easter food and chocolate, up 1 million from the previous year.

Planning 264
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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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FDA Alert: Lead in Cinnamon Products

Retail Wire

The FDA has issued a public health alert, cautioning against the purchase of certain ground cinnamon products available at retailers like Family Dollar and Dollar Tree due to elevated lead levels.

ATS 263
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Skin Rocks by Caroline Hirons Extends UK Presence with Liberty Partnership

Retail Focus

Skin Rocks announces its launch into the iconic beauty halls of London retailer Liberty as part of the skincare brand’s UK expansion. This highly anticipated launch brings together Caroline’s expertise with the prestige of Liberty, offering consumers a glimpse into the Skin Rocks world via the brand’s first standalone, in-store counter. The new counter is situated in the hubbub of Liberty’s iconic beauty hall and will not only present the award- winning product line but also complimentary, walk-

Consumer 147
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Frasers to Shutter Matchesfashion Just Months After Acquisition

Retail TouchPoints

Frasers Group is shutting down luxury ecommerce site Matchesfashion just three months after acquiring the business , saying in a statement that “continued funding requirements would be far in excess of amounts that the Group considers to be viable.” As a result, Matches has been put into administration, the UK equivalent of bankruptcy. Since rebranding from Sports Direct International to Frasers Group in 2019, the company has been steadily growing its slate of fashion and lifestyle brands, which

Fashion 279
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Report urges Melbourne city retailers to embrace ‘twilight trading’

Inside Retail

Melbourne retailers have been urged to extend trading hours beyond 5pm to respond to changing consumer behaviour. A study backed by the Australian Retailers Association and commissioned by Melbourne City and Victorian government – dubbed the Twilight Trade Project report – proposes retail trading hours to be between 10am and 7pm from Sunday to Wednesday and 10am to 9pm on Thursday, Friday, and Saturday. “We know that global shopping destinations seamlessly weave retail into the fabric of t

Shopping 264
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt