Retail Focus

APRIL 27, 2022

As a small business owner, efficiency and productivity are always at the top of the list of your priorities. All systems, processes and tasks within the business need to be running smoothly to be efficient. But efficiency isn’t something that happens by coincidence; it takes planning and active steps. If you’re looking for ways to save time in your business and improve overall efficiency, here are five tips that can help.

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Inside Retail

APRIL 27, 2022

The alarm’s just gone off. It’s 6am and I roll over in bed, bleary eyed, half-awake, hands blinding scratching around for my phone on the side table. Quick email check. GlamCorner has a sale. Aje has released its new collection. Mecca reminds me that my loyalty Loop gift is ready. My Gucci Marmont bag from Vestiaire Collective has shipped. That’s my dopamine ‘shopper’s high’ for the day.

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Retail Dive

APRIL 25, 2022

Gifters are eager to spoil their moms this year. So why not dazzle them during their hunt for the perfect gift?

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Retail TouchPoints

APRIL 29, 2022

Resale has a new player with the launch of DICK’S Sporting Goods ’ in-store buy-back program, available in select markets through a partnership with outdoor and adventure gear resale platform Out&Back. DICK’S will pilot the program at DICK’S Sporting Goods locations in Pittsburgh and Lakewood, Colo. and its Cranberry Township, Pa. Public Lands location.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Focus

APRIL 25, 2022

Today, 96-year-old Danish audio brand Bang & Olufsen has announced the re-opening of its store in Ealing on Bond Street – a bustling high street destination. Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike.

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Inside Retail

APRIL 26, 2022

Australian property development company Stockland has created a first-of-a-kind sensory map of its shopping centres to assist customers with autism, and their families. The sensory maps created in partnership with Autism Spectrum Australia (Aspect) will give people on the spectrum an opportunity to better navigate new environments. Aspect’s Autism Friendly team carried out assessments at Stockland’s retail town centres at Green Hills, Merrylands, Point Cook, Shellharbour, Wetherill Park and Wend

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Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Intelligence Node

APRIL 25, 2022

What is Quick Commerce? Quick commerce is the next stage of eCommerce and is all about speedy delivery ( within less than an hour) of products and services to consumers. The post Paving the Way for Instant Delivery with Quick Commerce appeared first on Blog.

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Consumer 193

Inside Retail

APRIL 25, 2022

Meta Platforms is set to open its first physical store where shoppers can try out and buy virtual reality headsets and other gadgets as the company plots a course to take its highly touted metaverse mainstream. The 1550sqft Meta Store at the company’s Burlingame campus in California opens on May 9, and will feature demos for its Quest 2 VR headset and video calling device Portal as well as Ray-Ban’s augmented reality (AR) glasses, Meta said on Monday.

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Retail Wire

APRIL 29, 2022

A new Brookings report found that corporate profits at five companies – Amazon.com, CVS, Kroger, Target and Walmart – were up 41 percent in 2020 as real wages for their employees grew five percent. Many workers are feeling the pinch of inflation as pay raises in recent years have lagged inflation.

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ATS 189

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management. Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimi

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Retail Focus

APRIL 29, 2022

The Watches of Switzerland Group advances on its mono-brand boutique expansion strategy with the opening of its sixth OMEGA boutique, in Sheffield. The Watches of Switzerland Group, the UK’s largest luxury watch and jewellery specialist, opened a new OMEGA boutique, at Meadowhall, in Sheffield on Thursday 13th April. Meadowhall is a leading shopping destination, which is home to 290 stores from top independent and international brands, alongside leisure and eating and drinking venues.

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Inside Retail

APRIL 28, 2022

It’s like a scene out of The Walking Dead. The table tennis net is sagging and there’s not an annoying ping-ping-ping noise to be heard. The taco truck just stopped turning up one day. The beer fridge is actually full for once. I can’t tell you how much this upsets the social committee members, who spent months coming up with the new employee perks.

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Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. There is a number of merchandising challenges that retailers are facing. Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy.

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Customer Experience

Retail TouchPoints

APRIL 29, 2022

BJ’s Wholesale Club is testing out a smaller store format called BJ’s market. The first 43,000 -square-foot concept store opened in Warwick, R.I. and will feature top-selling fresh foods, produce and seasonal products in what is designed to be a more convenient and efficient shopping space. BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery.

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Retail Focus

APRIL 25, 2022

After 1095 days, the world of retail finally reunites at London’s Olympia tomorrow for the Retail Technology Show (26-27 April). With one day to go until the new flagship event for retail that brings together Europe’s most forward-thinking retailers and leading tech innovators opens its doors, the final transformative tech and show features that champion innovation as part of the expo, have now been announced.

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Inside Retail

APRIL 26, 2022

Society is facing some significant social challenges. Each day we face alarming headlines like the global Covid-19 pandemic, climate change threatening the very future of humanity, and the looming peril of another world war. . In responding to these challenges, brands are starting to wake up to the fact that it is no longer sufficient to talk about financial performance alone or offer a product without greater substance.

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Cisco Retail

APRIL 28, 2022

This is the second blog in our series about writing software for ChatOps. In the first post of this ChatOps series, we built a Webex bot that received and logged messages to its running console. I n this post, we’ll walk through how to secure your Webex bot with authentication and authorization. Securing a Webex bot in this way will allow us to feel more confident in our deployment as we move on to adding more complex features.

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Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% of total US grocery sales. Then in 2021, grocery ecommerce sales reached 9.5% and are predicted to increase to 11.1% and then 20.5% in 2022 and 2026 respectively. The sign is clear — ecommerce is here to stay.

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Hyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription.

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Inside Retail

APRIL 25, 2022

Flower delivery service Lvly has been acquired for $35 million by Malaysian e-commerce company Limitless Technology. As part of the deal, co-founder Hannah Spilva will take a seat on the board of Limitless Technology while Verity Tuck will leave the business. Together, the duo will receive around $20 million from the acquisition. Established in 2015, the Melbourne-based startup offers a same-day flower delivery service.

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Cisco Retail

APRIL 26, 2022

“Change is the only constant in life” – this famous quote by the Greek philosopher Heraclitus is often used in a positive light. Try saying this to a network administrator, however, who constantly has to deal with changes in the network environment, and he will likely frown! . Cisco vAnalytics within an SD-WAN network. Over the past few years, SD-WAN has evolved to securely connect the hybrid workforce of an organization to applications deployed across multiple clouds and data centers.

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ATS 138

Advertiser: ZoomInfo

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Planning

Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases. Nowhere is this delicate equation more critical than during the holiday season, when a larger proportion of purchases are gifts, raising the potential for misma

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Retail Wire

APRIL 29, 2022

Amazon.com posted its first quarterly loss since 2015 as the company faced higher costs to run its warehouses and delivery goods to customers. CEO Andy Jassy said Amazon faces challenges that it is prepared to meet. “This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, he said. “We see encouraging progress on a number of customer experience dimensions, including delivery speed performance as we’re now approaching levels not seen si

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Customer Experience 130

Inside Retail

APRIL 28, 2022

Amazon.com delivered a disappointing quarter and outlook on Thursday as the e-commerce giant was swamped by higher costs to run its warehouses and deliver packages to customers. Shares fell 9 per cent in after-hours trade. After a long-running surge in sales during the Covid-19 pandemic, Amazon is facing a litany of challenges. The company’s expenses swelled as it offered higher pay to attract workers.

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Cisco Retail

APRIL 28, 2022

In the midst of global change and virtual hiring, the landscape of job searching has changed. We sat down (via WebEx) with recruiting leaders, accessibility experts and career changers at Cisco Secure and Duo Security to find out the top 10 ways to make the virtual job search, application and interview process as easeful as possible. Stay tuned for future topics in this series including advice for career changers and environmental aspects to consider for long-term fulfillment at work. 1.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

APRIL 25, 2022

Conscious consumption is on the rise and two big names in retail have launched new programs to tap into the consumer appetite to shop sustainably. eBay has launched a program to sell defective merchandise from more than 100 brands in the UK, while lingerie brand Adore Me has debuted a new marketplace that will exclusively feature sustainable fashion brands. eBay UK Features ‘Imperfect’ Products from North Face, Puma and More. eBay UK describes its new “ Imperfects ” program as “the fashion equiv

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Fashion Apparel Supply Chain Management Consumer 247

Retail Focus

APRIL 29, 2022

Retail stores need good customer service requiring them to follow a lot of protocols. Air quality is something that is often overlooked. Here’s why it matters. With the ongoing pandemic, regulations have been constantly evolving to maintain a safe and hygienic environment. However, there is not much that can be done against an invincible airborne enemy, especially when there is no proper sanitation.

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Inside Retail

APRIL 28, 2022

The four largest Australian online marketplaces – Catch, Amazon Australia, Kogan and Ebay – are under scrutiny by the Australian Competition and Consumer Commission (ACCC) over the way they use algorithms to influence consumers’ purchasing behaviour. The consumer watchdog’s Digital Platform Services Inquiry report found that online marketplaces have a “high level of control and involvement” in transactions between consumers and sellers on their platforms.

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Cisco Retail

APRIL 26, 2022

For my very first interview for the Security Stories podcast , I met a wonderful person called Mick Jenkins, MBE. Mick is sadly no longer with us, but his story will stay with me forever. One of Mick’s philosophies was centred around the importance of cyber resilience. “Improvise, adapt, overcome” are the words he used. This philosophy helped him when he got lost in the wilderness at age 14.

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ATS 136

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Customer Experience