Retail TouchPoints
MAY 29, 2024
In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. As foot traffic declines, exacerbated by the pandemic and the proliferation of delivery options, retailers are compelled to reassess their strategies.
Tokinomo
MAY 30, 2024
The customer journey is a complex path, fraught with uncertainties and challenges. 70.19% of online shopping carts end up abandoned , indicates a statistic from the Baymard Institute. Reflect on the implications: out of every 100 potential customers, a staggering 70 will depart without completing a purchase. Imagine the revenue boost if those lost sales were converted into successful transactions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail Wire
MAY 28, 2024
Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.
Inside Retail
MAY 30, 2024
Total global online retail sales are expected to grow from US$4.4 trillion in 2023 to $6.8 trillion by 2028, a report by research and advisory firm Forrester shows. Online retail sales will record a compound annual growth rate (CAGR) of 8.9 per cent during the five-year period, according to the Global Retail E-Commerce Forecast report, which covers data in 40 countries globally.
Advertisement
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Focus
MAY 28, 2024
Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require
Retail TouchPoints
MAY 29, 2024
Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
MAY 29, 2024
Miniso ‘s business in Australia collapsed into administration for the second time, with the Chinese variety retailer appointing Melissa Lau, Andrew Spring and Peter Moore from insolvency firm Jirsch Sutherland as administrators earlier this month. This is the second time the local master franchisee of the Chinese discount variety products retailer has entered administration, having previously undergone a restructuring in 2020.
Retail Focus
MAY 31, 2024
Delivery management platform, Scurri, today announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger.
Retail TouchPoints
MAY 28, 2024
As continued inflation drives consumers toward more cost-conscious shopping, TJX — the parent company of TJ Maxx , Marshalls , HomeGoods and Sierra — sees an opportunity for expansion. CEO and President Ernie Herrman told analysts on a call discussing the company’s results for Q1 2025 (which ended May 4, 2024) that he plans to expand the conglomerate’s store footprint by at least 1,300 stores “over the long term.
Retail Wire
MAY 30, 2024
Taco Bell is set to launch its highly anticipated oversized Cheez-It crackers nationwide on June 6.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Inside Retail
MAY 27, 2024
The ACCC has authorised – with conditions – that retailers, the Australian Banking Association (ABA), the Customer Owned Banking Association, banks and other industry participants can participate in talks over the distribution of cash in the country. The move came after Armaguard – a major supplier of cash-in-transit services – expressed its concerns about its operational future in the industry, given the declining use of cash.
Retail Focus
MAY 30, 2024
Mid-market and enterprise retailers’ uptake of carrier management and post-purchase solutions increased in the first quarter of 2024 as retailers look to unify customer journeys, according to the latest research from Scurri , the next-generation delivery management platform. In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastr
Retail TouchPoints
MAY 30, 2024
To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.
Retail Wire
MAY 27, 2024
National Hamburger Day 2024 is just around the corner, falling on Tuesday, May 28. This beloved day caps off National Hamburger Month, offering burger enthusiasts a variety of deals and free food options across the country. Here’s a roundup of some of the best offers available for National Hamburger Day.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Inside Retail
MAY 28, 2024
A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.
Retail Focus
MAY 30, 2024
Emma – The Sleep Company will this week open its first ever physical store in the UK at the nation’s largest shopping centre, as it underlines a significant investment to reach customers offline alongside its digital heritage- becoming the first D2C sleep brand to launch its own UK bricks-and-mortar store. Customers at the 3035 sqft Westfield White City store will have access to the exclusive Select Collection: a range of Emma products only available in Emma stores, as well as the brand’s
Retail TouchPoints
MAY 27, 2024
Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction.
Retail Wire
MAY 28, 2024
Alibaba has announced that retired soccer star David Beckham has signed on as the new global brand ambassador.
Advertisement
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Inside Retail
MAY 27, 2024
Country Road Group has launched an independent investigation into its handling of alleged sexual harassment and bullying of its staff, which the fashion retailer said it has zero tolerance for. “The Country Road Group takes any complaint of harassment, including sexual harassment, very seriously and has a zero-tolerance policy for matters of this nature,” said a Country Road Group spokesperson. “Having received feedback from some team members regarding the handling of their com
Retail Focus
MAY 28, 2024
Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the
Retail TouchPoints
MAY 29, 2024
Innovative Eyewear , which develops smart eyewear under the Lucyd , Nautica , Eddie Bauer and Reebok brands, has launched a new Eddie Bauer smart eyewear collection that includes voice access to ChatGPT. “We are pleased to introduce Eddie Bauer’s next adventure in innovation to its audience of brand fans,” said Sierra McPhillips, VP of Brand at Authentic Brands Group , which acquired the Eddie Bauer brand in 2021.
Retail Wire
MAY 25, 2024
BARK Air has taken a significant step in revolutionizing pet-friendly travel by launching its first-ever cross-country flight exclusively for dogs and their owners. On Thursday, the innovative airline completed a historic journey from Westchester County Airport near New York City to Van Nuys Airport in Los Angeles. This milestone event marks the culmination of a decade-long effort to create an airline designed entirely with dogs in mind.
Advertisement
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Inside Retail
MAY 29, 2024
The rise of online shopping scams presents significant reputational risks for e-commerce businesses of all sizes if they don’t take proactive measures to help protect consumers. Last year, Aussie online shoppers lost more money than ever to scams, including various ‘trojan horse’ methods that imitate e-commerce retailers. The most lucrative months for scammers last year were May and June, although the number of reports to Scamnwatch wasn’t significantly higher than the rest of the year.
Retail Dive
MAY 29, 2024
Walmart Realm is composed of influencer-led virtual shops that are meant to shorten the distance between inspiration and commerce.
Retail TouchPoints
MAY 30, 2024
Amazon has integrated Grubhub ’s food delivery system into its platform, allowing customers across the U.S. to order from thousands of restaurants directly in the Amazon app and website without having to switch over to the Grubhub app. Additionally, Amazon has added Grubhub+ membership — worth $120 per year — as a standing benefit for Prime members.
Retail Wire
MAY 30, 2024
The drug store chain is joining other retailers in cutting prices to help weary shoppers.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Inside Retail
MAY 29, 2024
The Memo will launch two locations in Melbourne to expand its footprint in the premium baby retail market. The company will open the doors to its Fitzroy location on May 31, while the second store, which is also the largest, will be unveiled on June 22 at Highpoint Shopping Centre in Maribyrnong. The stores will offer products from Leander, Baby Bjorn, Bugaboo, and Stokke, as well as exclusive items from Portier, Redsbaby, and Brillo.
Retail Focus
MAY 29, 2024
Retail is changing, and experiential shopping is at the heart of this transformation. Unlike traditional shopping, which focuses on buying products, experiential shopping is all about creating memorable, engaging experiences for customers. It uses the latest technologies, interactive settings, and personalised services to make shopping more exciting and enjoyable.
Retail TouchPoints
MAY 30, 2024
PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at
Retail Wire
MAY 28, 2024
T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Expert insights. Personalized for you.
274 
Let's personalize your content