Hyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations. Before I get into the specifics, remember that when angry customers have their problems managed appropriately, they can become your best customers.

Management 129

Management Promotions ATS 129

Nvidia

JUNE 8, 2021

Data is the new oil in today’s age of AI, but only a lucky few are sitting on a gusher. So, many are making their own fuel, one that’s both inexpensive and effective. It’s called synthetic data. What Is Synthetic Data? Synthetic data is annotated information that computer simulations or algorithms generate as an alternative to real-world data. Put another way, synthetic data is created in digital worlds rather than collected from or measured in the real world.

Finance 144

Finance Checkout Marketing Fulfillment 144

Inside Retail

JUNE 7, 2021

Amazon Australia is getting into resale with the local launch of Amazon Warehouse – the online giant’s storefront for pre-owned and open-box items across a range of products. The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. “Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging

Apparel 328

Apparel Fulfillment Returns Management 328

Retail TouchPoints

JUNE 10, 2021

Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship store located on the famous Champs-Elysées in Paris. L’Oréal Group , which owns Lancôme, selected the landmark store (which saw 30,000 visitors monthly pre-COVID) for the experiential offering that blends the physical and digital worlds.

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ATS Point of Sale Shopping Location 316

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Focus

JUNE 7, 2021

Finding new customers can be one of the most challenging aspects of running a business, which is why it is so important to look after the ones you do have to convert them into repeat buyers and loyal customers. Targeting people who have already bought something from you makes sense because they have already shown an interest in your company and products, have disposable income, and are willing to spend it, and they already know your company and platform.

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Checkout Returns Customer Experience Shopping 264

Tokinomo

JUNE 8, 2021

The pandemic changed the way we did many things. One of the things that are not going to be the same as it used to be in 2019 is shopping. Yes, eCommerce is gaining more popularity, but brick and mortar is not dead.

Shopping 246

Shopping 246

Retail TouchPoints

JUNE 9, 2021

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. While Amazon states that private label represents less than 1% of its total sales, when drilling down to specific categories, the picture is much different.

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Consumer Fashion Advertising Shipping 299

Retail Wire

JUNE 11, 2021

Americans adopted puppies and kittens in big numbers as they hunkered down in their homes during the early months of the novel coronavirus pandemic. That trend continued even as restrictions were lifted, according to Chewy CEO Sumit Singh. The online pet product retailer launched an adoption service last month and is working with 6,000 animal shelters across the nation.

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Intelligence Node

JUNE 10, 2021

The New-Age of Retail & Demand Forecasting Demand is where it all starts. Whether you want to set up a new business or expand the current one, demand dictates your decisions every step of the way. In retail demand forecasting, many factors are based on demand. For example, assessing risk, inventory planning, capital expenditure, revenue, […].

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Planning 195

Inside Retail

JUNE 11, 2021

Many retail cultures do not encourage the sharing of challenges or failures and even sometimes the sharing of successes. Therefore, if the culture you work within is against sharing lessons, it may be something that never enters your mind or your team’s, especially if that business is all you have ever known. In our home life, this is the same. If you are brought up not to share failures and to just suck it up and get on with it, then chances are this same behaviour will play out in your life.

Promotions 264

Promotions Returns ATS 264

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors.

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Fulfillment Point of Sale Consumer Shopping 285

Retail Wire

JUNE 10, 2021

Chipotle Mexican Grill has raised prices on burritos, salads and other items by between 3.5 and four percent to help cover wage increases paid to workers. “We really prefer not to take pricing, but it made sense in this scenario to invest in our employees and get these restaurants staffed and make sure that we had the pipeline of people to support our growth,” CEO Brian Niccol said at the Baird conference. “We’ve taken some pricing to cover some of that investment.

ATS 204

ATS 204

Wiser

JUNE 8, 2021

In the business world, few things can swing so easily from valuable, simple, must-haves to complicated, overwhelming, and confusing like your tech stack. Which tools should you buy? What’s best for your day-to-day? There are countless answers and think pieces pointing you in various directions. At the risk of adding a little more noise to the conversation, we wanted to give you a run-down of one part of your tech stack: Enterprise resource planning software.

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Supply Chain Management Management Location Planning 148

Inside Retail

JUNE 9, 2021

Denim fashion firm Levi’s has partnered with not-for-profit Habitat for Humanity Australia to support Australians hit by the 2019-20 bushfire season, which left thousands of Australians without a place to live. As part of its workwear campaign, Levi’s has donated a total of $30,000 to support the not-for-profit, which helps volunteers to make a different in fragile communities – some of which are still struggling more than two years after the devastating fire season.

Fashion 264

Fashion Marketing Accessories 264

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

JUNE 7, 2021

GNC is expanding distribution for a selection of its vitamins and supplements to more than 4,000 Walmart stores and on Walmart.com. Beginning in June, GNC will offer an initial selection of men’s and women’s essential everyday vitamins, merchandised in several different formats at Walmart brick-and-mortar stores. GNC Holdings, the retailer’s parent company, went through a “pre-packaged bankruptcy” in June 2020 that included closing 800 to 1,200 of its stores.

Wholesale 233

Wholesale Consumer Location Planning 233

Dezeen

JUNE 11, 2021

London architectural studio Sybarite has paid tribute to Ferrari 's legacy in the car brand's lifestyle concept store, which features a scarlet glass wall that recalls a racetrack and a terracotta facade that nods to its Italian heritage. Revealed here in photographs shared exclusively with Dezeen, the store is arranged across a single open-plan floor in a 1980s building in Maranello, northern Italy, where Ferrari's factory is located.

Accessories 145

Accessories Fashion Location Shopping 145

Nvidia

JUNE 10, 2021

It’s time for autonomous vehicle developers to blaze new trails. . NVIDIA has agreed to acquire DeepMap, a startup dedicated to building high-definition maps for autonomous vehicles to navigate the world safely. . “The acquisition is an endorsement of DeepMap’s unique vision, technology and people,” said Ali Kani, vice president and general manager of Automotive at NVIDIA.

Location 145

Location Management Consumer ATS 145

Inside Retail

JUNE 9, 2021

Since Afterpay Australian Fashion Week wrapped up last Friday night, critics have come out on social media, accusing it of ‘tokenistic’ attempts at diversity and inclusion. While this was the first year that First Nations fashion was put in the spotlight at AAFW, some have slammed the event for the lack of size representation, particularly during the final show.

Fashion 264

Fashion Advertising Marketing Accounting 264

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail TouchPoints

JUNE 9, 2021

Amazon Pharmacy has launched six-month prescriptions for Prime members, starting at a cost of $6 for common ailments. The offering was added the day after Walmart launched the Walmart+ Rx program, which provides prescription discounts of up to 85% for Walmart+ members. The $6 subscriptions include medications for high blood pressure and high cholesterol.

Marketing 234

Marketing ATS 234

Dezeen

JUNE 6, 2021

Bookshelves made from perforated aluminium and quartz stone double as partition walls in this maze-like Shanghai bookstore by local architecture studio Wutopia Lab. The 452-square-metre bookstore, which opened last month, is located at the base of a recently completed brick-red office block called Cifi Xintiandi (which translates as "The Roof") by Ateliers Jean Nouvel.

Location 145

Location ATS Planning Shopping 145

Cisco Retail

JUNE 8, 2021

History has been very clear that for broad industry adoption of the 800G generation, an optical pluggable form factor must be judged on: (1) Backwards compatibility with previous generation optics. (2) 100G+ electrical performance. (3) Excellent thermal power dissipation. The recent QSFP-DD MSA updates ensure all of these, but I’d like to focus on the thermal performance here.

Consumer 145

Consumer ATS 145

Inside Retail

JUNE 8, 2021

Indonesian direct-to-consumer retailer Saturdays is on a mission to transform the eyewear retail experience. We chat with co-founder Rama Suparta about the brand’s omnichannel strategy and its new mobile app and try-on service. Inside Retail: How would you describe the traditional way customers have had to buy eyewear, and how has Saturdays helped change that experience?

Payment Services 264

Payment Services Planning Shopping Marketing 264

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Customer Experience

Retail TouchPoints

JUNE 11, 2021

Just because ecommerce has become reasonably ubiquitous does not mean that in-store retail shopping is dead. In many cases, ecommerce brands are opening brick-and-mortar locations. Companies such as Amazon, Boll & Branch and Fabletics have opened and continue to open physical retail locations at a surprising rate. They realize what Apple discovered several years ago: some products sell best when customers can touch and feel the merchandise — and because of that, using cross channel attributi

Marketing 270

Marketing Consumer Location Accounting 270

Rangeme

JUNE 10, 2021

After more than ten years of serving in the military and working for the federal government, Yancy Seals found himself motivated to start something new. It was Seals’ lifelong passion for BBQ and how ingrained it was in his ways of bringing communities and families together that prompted him to put his beloved secret recipes on store shelves for consumers.

Consumer 142

Consumer Planning Marketing Location 142

Nvidia

JUNE 7, 2021

Who knew AI would have an impact on organic produce markets? Bakur Kvezereli did. Raised on an Eastern European organic tomato farm, he saw labor shortages, pesticide problems and rising energy costs. Years later, studying at MIT in 2014, it dawned on him that AI could help address these issues for farmers. A few years later, he founded Ztractor , an autonomous electric tractor startup based in Palo Alto, Calif.

Marketing 142

Marketing Planning ATS 142

Inside Retail

JUNE 6, 2021

Fashion label General Pants is set to expand to 65 stores across Australia and New Zealand as part of its growth strategy to focus on Gen Z and millennial consumers. General Plants said it will accelerate its store opening plan together with store refurbishments in Queensland, WA and Victoria in the next few months. In the past 12 months, the brand has opened eight new outlets, three of which are located in New Zealand.

Fashion 264

Fashion Planning Location Consumer 264

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Retail TouchPoints

JUNE 8, 2021

Italian brand Golden Goose has amassed a cult-like following for its hand-made distressed sneakers — and now it has taken that “perfectly imperfect” aesthetic and translated it into a physical space in Beverly Hills, Calif. With the ambition of bringing the Italian “hand-made tradition” to the world, the brand merges artisanal craftsmanship and Made in Italy manufacturing for its collection of sneakers, clothing, accessories and bags, which have become known for attention to detail and their “li

Accessories 271

Accessories Checkout Wholesale Location 271

Retail Dive

JUNE 7, 2021

Users can access products they have saved in one place and receive notifications on price changes as part of an overall expansion of shopping features.

Shopping 145

Shopping 145

Nvidia

JUNE 11, 2021

Researchers at The Ohio State University are aiming to take autonomous driving to the limit. Autonomous vehicles require extensive development and testing for safe widespread deployment. A team at The Ohio State Center for Automotive Research (CAR) is building a Mobility Cyber Range (MCR) — a dedicated platform for cybersecurity testing — in a self-driving car.

Planning 138

Planning Management Marketing ATS 138

Inside Retail

JUNE 9, 2021

A year on from the introduction of payment platform Flypay to Coles Liquor websites, including Liquorland, Vintage Cellars and First Choice Liquor, the digital wallet has now been expanded to grocery shoppers through Coles Online. The payment method stems from customer loyalty program Flybuys, which is jointly owned and operated by Coles and Wesfarmers.

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Payment Services Merchant Services Checkout Supermarket 258

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance