Retail TouchPoints
JULY 25, 2024
Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” Generative AI was supposed to change all that — with this magical new technology, automated voice agents were going to be smarter, more responsive and, most importantly, more accurate.
Inside Retail
JULY 29, 2024
Carl’s Jr’s Aussie master franchisee CJ’s Group has placed its 24 restaurants in administration and appointed KPMG Australia’s David Hardy, George Georges and Emily Seeckts as voluntary administrators. After an initial assessment, the administrators will continue to trade four of the restaurants owned and operated by CJ’s Group. The voluntary administration does not include a further 25 restaurants which the CJ’s Group has sub-franchised.
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Retail Wire
JULY 2, 2024
California's largest insurer, State Farm, has issued a stark ultimatum to the California's Department of Insurance: approve significant rate hikes for home insurance or face the company's exit from the market.
Retail Gazette
JULY 16, 2024
Co-op has launched one of its biggest ever brand campaigns to encourage the UK to turn into a nation of co-operators. The ‘Owned by You. Right By You’ campaign highlights the social and financial benefits of a co-operative business model, and comes as a new survey by the retailer found that more than 50% of consumers don’t understand what it means when a business is a co-operative or a mutual.
Speaker: Jennifer Wright and Nick Barron
Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.
Inside Retail
JULY 23, 2024
Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?
Retail Dive
JULY 3, 2024
John Boyd, president of the National Black Farmers Association, a Tractor Supply shareholder and fourth-generation farmer, said he has tried to reach out to the company’s top executive.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
JULY 8, 2024
I couldn’t hold back. I told an employee to stop complaining about her fellow employees in front of us, her customers. Here’s the story. My wife and I were at a restaurant. The server seemed pleasant and professional, but as our food was delivered, we saw a different side of her. There was a mistake in the order. The side dishes we received were not the ones we chose.
Retail Wire
JULY 28, 2024
The urgency for discounts has grown as fast food sales have slowed and casual dining establishments have gained market share with their own value offers. Nonetheless, there are worries that continuous discounts might damage profits, similar to the issues experienced with Subway's former $5 footlong deal, which caused operational and financial difficulties.
Retail Gazette
JULY 22, 2024
Asda employees at its Wisbech store are set to walk out for the second time in a dispute over working conditions. GMB Union confirmed that over 150 workers at the superstore in Cambridgeshire will walk out of the store from 3am to 10pm on 2 August. It said the employees were angry over cuts in hours, poor quality training, bullying management, fire safety breaches, as well as health and safety issues not being addressed.
Inside Retail
JULY 30, 2024
7-Eleven Australia has launched a 10-store trial of the next generation Pay & Go technology to test new ways to give customers a faster way to shop. The new tech uses computer vision to enable customers to pay for their purchases without scanning items. Customers simply tap their debit or credit card or use the app to pay. The system automatically adds up the items, processes payment, and sends the receipt to the customer.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail Dive
JULY 25, 2024
The HBC-owned business is prepping for its takeover of rival Neiman Marcus Group, which includes Bergdorf Goodman, a spokesperson said Wednesday.
Retail TouchPoints
JULY 17, 2024
Walmart Canada has taken another step on its journey toward operating a 100% alternatively powered truck fleet with the introduction of a hydrogen fuel cell-powered electric semi-truck. The Nikola Hydrogen Fuel Cell EV Class 8 tractor, which is already on the roads in Mississauga, Ontario, has a range of approximately 800 kilometers (just under 500 miles) and, on average, can avoid 97 metric tons of CO2 tailpipe emissions annually, according to the manufacturer.
365 Retail
JULY 22, 2024
After a close-fought judging process the shortlisted entries have been named. At a crucial time for the industry, The Creative Retail Awards is the ultimate celebration of innovation and excellence in retail, leisure and hospitality design. It allows retailers and creatives from around the world to compete for glory in a range of categories, culminating in a glittering awards presentation in London, a global hub for the creative industries.
Retail Wire
JULY 7, 2024
Sam's Club has quietly implemented a policy that requires shoppers to pay extra for access during designated hours, a revelation that sparked discussions among concerned consumers across various social platforms.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Retail Gazette
JULY 30, 2024
Carpetright suppliers, customers and landlords have been left £213m out of pocket following the chain’s collapse. Hundreds of unsecured creditors,including Royal Mail and Microsoft, are set to recover less than 1p in the pound of their debts, according to administrators’ proposals seen by The Times. When the flooring specialist collapsed last week, carpet suppliers Betap and Condor were owed £1.9m and £1.1m respectively.
Inside Retail
JULY 31, 2024
Mosaic Brands has confirmed it will report trading and statutory losses for the last fiscal year, with a pretax deficit in the range of $15 million to $20 million expected. The fashion retailer forecasts an operating EBITDA loss of between $5 million and $10 million. The company said it continues to anticipate a recovery in the first half of the current fiscal year as it works on resolving operational issues.
Retail Dive
JULY 26, 2024
Customers value associate’s advice, particularly for luxury goods, while they feel frustrated by chatbots’ inability to resolve customer service inquiries.
Retail TouchPoints
JULY 1, 2024
Citing feedback from its predominantly rural customer base, Tractor Supply will eliminate all DEI (diversity, equity and inclusion) roles, withdraw its carbon emission goals and stop support for “nonbusiness” LGBTQ+ and voter registration causes. The 2,250 -store retailer will refocus its charitable efforts on veterans, emergency response, animal shelters and farmers’ markets. “ Going forward, we will ensure our activities and giving tie directly to our business ,” according to a company stateme
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Retail Times
JULY 29, 2024
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Costa Coffee, the Nation’s Favourite Coffee Shop*, is proud to announce significant investment in 130 Global team members, offering them the extraordinary opportunity to be involved in the Olympic Games Paris 2024.
Retail Wire
JULY 21, 2024
Del Taco has launched its new Del’s Real Deal Menu featuring 15 items, all priced at $2 and under. This value menu includes popular choices like tacos, burritos, nachos, and now includes freshly made chips & house-made guacamole.
Retail Gazette
JULY 10, 2024
Co-op has become the first retailer in the UK to publish a socioeconomic pay gap report, putting a spotlight on the difference in pay between colleagues from different socioeconomic backgrounds. The convenience chain said the report will help inform its social mobility strategy and the actions it needs to close the pay gap. The business collected voluntary data from 48% of its 57,000 colleagues across the UK between April 2023 to April 2024 and found it has a mean pay gap of 5.2% between staff f
Inside Retail
JULY 10, 2024
JB Hi-Fi’s subsidiary The Good Guys is facing legal action from the Australian Competition and Consumer Commission (ACCC) for alleged deceptive misrepresentations around its ‘StoreCash’ promotions. The ACCC said that The Good Guys ran 116 promotions between July 2019 and August last year, offering consumers a store credit or StoreCash if they spent a certain amount on qualifying products in its online or physical stores.
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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Retail Dive
JULY 2, 2024
The retailer was unable to secure the financing necessary to keep operating. The fate of sibling Eastern Mountain Sports remains unclear.
Retail TouchPoints
JULY 5, 2024
Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 billion. Amazon will be an investor in the newly formed Saks Global , which also will include the Saks Off 5 th brand.
Dezeen
JULY 3, 2024
Austrian architect Jakob Sprenger has installed 1920s plaster medallions above a large sculptural sink as the centre of skincare brand Aesop 's store in Paris. Located within a residential neighbourhood in the district of Ternes in Paris' 17th arrondissement, Sprenger designed the store to "create a feeling of simple domesticity". The space was designed around four 19th-century painted gypsum ceiling medallions that the team found during the initial stages of the project.
Retail Wire
JULY 7, 2024
A Trader Joe's receipt from a California family has sparked a viral discussion on social media about grocery costs and shopping choices for large families who are on a budget.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail Gazette
JULY 30, 2024
Morrisons has expanded its partnership with Just Eat to include groceries from its stores, as well as deliveries from its cafés and convenience stores. The tie-up was initially launched in Morrisons cafes back in 2022, followed by 60 of its convenience stores in December 2023, with the partnership now serving almost 700 Morrisons Daily sites. Going forward, on-demand delivery from the takeaway company will also be available from 380 Morrisons supermarkets across the UK, with shoppers able to pur
Inside Retail
JULY 23, 2024
Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.
Retail Dive
JULY 2, 2024
Walmart, Target and Amazon continue to dominate the top list of places consumers want to shop during the season, a JLL survey found.
Retail TouchPoints
JULY 3, 2024
Image courtesy Bealls The Bealls store in Roswell, N.M. is celebrating that town’s famed relationship with UFOs and all things extraterrestrial with the installation of immersive space alien artwork, just in time for Roswell’s annual UFO festival. The move is part of a larger localization effort on the part of Bealls to bring regional flavor to its stores.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.
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