Retail TouchPoints

JANUARY 24, 2024

The mall is experiencing a resurgence, defying predictions of its demise. This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. Fueled by a desire for experiential interactions, expanded leisure and dining offers, personalized shopping journeys and the integration of digital elements, malls are becoming hubs of innovation and adaptation in addition to their social elements and place as our new

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Retail Gazette

JANUARY 10, 2024

Cash-strapped shoppers, unpredictable weather and an avalanche of loyalty schemes dominated headlines last year and the New Year is set to bring another year of instability for the retail sector. An influx of mixed Christmas trading updates show that retailers will need to work harder and smarter to win over shoppers in 2024. Retail Gazette takes a look at the key trends industry experts believe will shape retail in the year ahead.

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Inside Retail

JANUARY 16, 2024

Several major Australian retailers and their customers have been targeted by wide-scale coordinated cyberattacks that stole their online information and made fraudulent transactions. Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

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Retail Wire

JANUARY 9, 2024

SHEIN, a major player in the fast-fashion e-commerce world, is reportedly exceeding $30 billion in annual sales.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Hyken

JANUARY 16, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. It’s just our perception. Reality isn’t what we think or believe.

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Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

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Retail Wire

JANUARY 10, 2024

Walmart is stepping up to redefine commerce and shopping expectations with its latest tech arsenal.

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Inside Retail

JANUARY 29, 2024

Australian retail sales increased minimally last December as more consumers opted to purchase on Black Friday in the prior month, reflecting cost of living pressures. Australian Bureau of Statistics (ABS) data showed that shoppers spent $35.1 billion in December, up 0.8 per cent year over year. “Today’s retail trade figures confirm that Australian consumers pulled forward much of their Christmas spending to November’s Black Friday sales,” said Anneke Thompson, chief econo

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RIS News

JANUARY 3, 2024

The top five trends to watch in 2024 will explore technologies and opportunities that will continue to transform the retail industry. These are noteworthy items that have been hot topics among industry experts and could have a significant impact on 2024.

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Retail Trends 112

Retail Focus

JANUARY 31, 2024

The construction industry is always looking for new ways to improve techniques and processes. By reducing the time it takes to finish jobs and the costs involved, firms can complete projects faster and with a greater degree of efficiency. The use of precast concrete for retaining walls is becoming increasingly popular. Let’s take a look at why this is.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

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Tokinomo

JANUARY 31, 2024

In today's fast-paced world, customers expect shopping to be smooth and hassle-free, whether they're clicking through a website or strolling through store aisles. This article dives into what it means to provide a seamless shopping experience, a journey so fluid and convenient that it feels natural to the customer.

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Shopping 264

Retail Wire

JANUARY 5, 2024

The nation has witnessed a widespread uptick in fast-food prices, primarily attributed to the escalating operational costs, especially labor.

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Inside Retail

JANUARY 10, 2024

Woolworths Group will not be selling any Australia Day-themed merchandise this year due to a decline in demand for such products and a shift in cultural sensitivity. Woolworths Group – which includes Big W – said it made the decision in response to “broader discussions” about January 26th and its meaning to the country’s diverse communities.

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Customer Experience

Retail Wire

JANUARY 25, 2024

The world might be on the brink of a futuristic shift as Tesla plans to mass produce its Optimus humanoid robots. The renowned electric vehicle and artificial intelligence company, Tesla, is rapidly expanding its workforce in Palo Alto, a strong indication of its ambitious production plans.

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Retail Wire

JANUARY 8, 2024

Are you someone who enjoys adventure and wouldn't mind touring the country in one of America's most iconic vehicles? If yes, you might be one of the people Oscar Mayer is seeking.

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Retail TouchPoints

JANUARY 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. Three years ago, the company launched a concerted effort to refine and distribute that rich resource, not just for itself but also for its suppliers. The result — a suite of data insights tools called Walmart Luminate — is now being used regularly by Walmart merchants and suppliers under the banner of the company’s Data Ventures division.

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Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

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Retail Wire

JANUARY 29, 2024

Austin, Texas, stands strong as a technology and innovation hub, and Elon Musk is adding more power to the region with his plans to set up a content moderation center for X.

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Planning 289

Inside Retail

JANUARY 24, 2024

The allegations of price-gouging during a cost-of-living crisis by Australian supermarkets Coles and Woolworths could finally be the death knell of the duopoly that has long dominated the country’s grocery sector. Today, the Albanese government announced the Australian Competition and Consumer Consumer Commission (ACCC) will conduct a twelve-month probe to examine if Australian supermarkets have used their market power to increase their profit margins.

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Inside Retail

JANUARY 19, 2024

Burger brand Grill’d is partnering with former tennis World Number 1 and three-time Grand Slam champion Ash Barty to launch a limited-edition range of Barty Burgers. The burger chain will also donate $100,000 to the newly launched Ash Barty Foundation, through its Local Matters program. The goal is to make a positive impact on the lives of young Aussies through sport and education initiatives.

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Retail Wire

JANUARY 15, 2024

A new confection has entered the market called "Darryl Makes Cookies," and it stands out with a positive message backed by one of the most legendary and iconic music artists of all time: Darryl McDaniels from Run-DMC.

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Marketing 290

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

JANUARY 18, 2024

The supermarket chain is the first major U.S. retailer to eliminate plastic grocery bags.

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Inside Retail

JANUARY 10, 2024

Chuck E Cheese is to expand its footprint into Australia through a multi-store partnership with Royale Hospitality Group. Headquartered in Texas, the American family entertainment restaurant brand was launched in 1977 by Atari co-founder Nolan Bushnell. The company has recently been expanding into new markets including in Asia and Europe and has almost 600 stores worldwide.

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Marketing 290

Retail Wire

JANUARY 9, 2024

Sonic Drive-In, the popular fast-food chain, is introducing a new combination to its menu: a peanut butter and bacon cheeseburger.

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Inside Retail

JANUARY 18, 2024

Australia’s Back to School (BTS) purchases are set to generate $2.5 billion in sales as students gear up to return to their classrooms. According to research by the Australian Retailers Association (ARA) and Roy Morgan, about 5 million Australians (24 per cent) will spend an average of $512 on BTS products. Of those polled, 44 per cent of Australians purchasing BTS indicated they would spend more than last year, 22 per cent said they would spend the same, and 34 per cent said they would spend le

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

JANUARY 18, 2024

Luxury fashion group Richemont has reported sales growth of 8 per cent to US$6 billion for its third quarter ended December 31, on the back of China’s retail recovery. Sales for the nine months ended December 31 surged 11 per cent, primarily driven by Japan, Asia Pacific and the Americas. Performance in Asia Pacific – where sales jumped 13 per cent – was fuelled by the 25 per cent sales growth of the Mainland China, Hong Kong and Macau businesses, more than offsetting softer performance in othe

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Inside Retail

JANUARY 8, 2024

Australian size-inclusive intimates brand Nala has launched its newest product, which will expand its size range created exclusively for J cups. The Support Wirefree Bralette, which was released this week, is intended to give a solution for women with larger busts. The line features a blend of recycled mesh and plant-based signature fabric, available in black and ‘desert dust’ Nala discovered a market niche for women with larger bust sizes and launched a size-inclusive lingerie sol

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Retail TouchPoints

JANUARY 2, 2024

Costco workers in Norfolk, Va. have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The 238 -worker group will join more than 18,000 Teamsters at Costco nationwide. Successful unionization efforts in the retail industry have been relatively rare, but they may pick up steam this year following a strong year for labor in 2023, with successful strikes by the United Auto Workers against the Big Three carmakers

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Retail Wire

JANUARY 31, 2024

Starbuck is getting ready to welcome spring 2024 by embracing the trending lavender flavor across its menu.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning