Inside Retail

FEBRUARY 25, 2024

Adore Beauty Group enjoyed higher revenue in the fiscal first half on the back of a record number of returning customers and more active customers. And the company has engaged a consultant to imagine how the brand could create a physical store. The cosmetics retailer’s revenue increased 7 per cent to $100.7 million while reported earnings before interest, taxes, depreciation, and amortisation surged 467 per cent to $2.4 million.

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Retail Gazette

FEBRUARY 25, 2024

Next is considering a rescue bid to acquire parts of The Body Shop after the retailer’s UK operations were placed into administration earlier this month. The retail group is understood to have contacted administrators at FRP Advisory to express an interest in acquiring assets as part of any sale process it decides to launch, Sky News reported.

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Inside Retail

FEBRUARY 25, 2024

The 2024 Australian Retail Outlook is out now. This must-read resource is packed with exclusive insights from Inside Retail’s survey of retailers about their performance, plans and predictions for the year ahead; trend analyses and advice from industry experts; and interviews with leading retailers, including Ikea, Lush, Outland Denim, Milligram, and many more, about their growth strategies in 2024 and beyond.

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Dezeen

FEBRUARY 25, 2024

Local studio SODA has used warm colours and natural materials to create the first store for tea brand Chai Guys on Portobello Road in London 's Notting Hill neighbourhood. The studio drew on the "informal nature" of drinking masala chai tea when designing the interior for the cafe – the first one for the Chai Guys brand, which has previously operated from market stalls.

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Customer Experience

Inside Retail

FEBRUARY 25, 2024

It is a shame that Brad Banducci’s retirement announcement as Woolworths CEO has been clouded by some poor media interviews. The first, a Melbourne radio interview defending Woolworths’ decision not to promote Australia Day merchandise, and the second, an ABC Four Corners exchange on competition in the grocery market. A testy Banducci temporarily abandoned the interview having rejected former Australian Competition and Consumer Commission chair Rod Sims’ assertion that Australia had one of

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Retail Gazette

FEBRUARY 25, 2024

Hundreds of John Lewis customer service staff are facing redundancy as the retailer looks to cut the size of its team at a key outsourcer by 20%. The Partnership, which also owns Waitrose, is said to be axing the number of people it contracts from customer service provider Foundever, which has been a partner of the business for the past 17 years. According to The Telegraph, John Lewis is looking to shrink its team, which stands at more than 1,000 employees, by around 200 people.

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Returns Department Stores ATS 116

Retail Gazette

FEBRUARY 25, 2024

M&S is withholding a multi-million-pound payment to Ocado Group after its grocery delivery tie-up failed to meet key performance targets. The pair partnered in 2019 to create Ocado Retail, a £750m venture that gave Ocado customers access to M&S Food. As part of the deal, the high street retailer is expected to pay Ocado a final instalment of £190.7m by August, dependent on the venture’s performance against an undisclosed target in the year to November 2023.

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Inside Retail

FEBRUARY 25, 2024

Recently, the supermarket beauty aisle has undergone a makeover of sorts, with Australia’s leading supermarkets Coles and Woolworths now stocking digitally native self-care products. Nobody’s Nobody, Gem Oral Care, tbh skincare, Everyday by Frank Body and MCo Beauty are just some of the cohort of viral skincare brands that are now stocked in Coles and Woolworths.

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Retail Gazette

FEBRUARY 25, 2024

Hundreds of customer service employees at John Lewis are facing job losses as the business reduces the number of people it contracts from customer service company Foundever. Foundever manages the majority of the retailer’s customer service and has served as its partner for the last 17 years, according to The Telegraph. The department store company’s team consists of over 1,000 staff and is shrinking by approximately 200 workers.

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Department Stores Returns Planning Management 98

Inside Retail

FEBRUARY 25, 2024

China and Hong Kong have always been the primary focus for luxury brands and retailers in the Apac region. As Chinese consumer spending on luxury goods continues to surge, luxury brands are doing everything they can to enhance their overall appeal. According to Euromonitor research, Chinese consumer spending on luxury goods is expected to hit $88 billion by 2028.

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Accounting

Retail Gazette

FEBRUARY 25, 2024

Retailers have made a last-ditch attempt to persuade Chancellor Jeremy Hunt to axe the UK’s tourist tax in the upcoming Budget, with new evidence suggesting that reintroducing tax-free shopping will spark a £2.8bn tourism boom. New West End Company and the Association of International Retail (AIR) has submitted evidence to Downing Street this week refuting the Treasury’s assumption a reintroduction would cost £2.5bn in forgone tax revenues, The Telegraph reported.

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Inside Retail

FEBRUARY 25, 2024

Furniture retailer Adairs says its first-half net profit and revenue have fallen, reflecting challenging macroeconomic conditions and lower customer counts in stores. The company’s net profit declined 18.9 per cent to $17.7 million as revenue slid 6.7 per cent to $302.4 million. Underlying earnings before interest and taxes fell 12.9 per cent to $30.9 million. “The first half of FY24 has been challenging given customers continue to manage their household budgets carefully, leading to

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Mass Relators

FEBRUARY 25, 2024

GOODLETTSVILLE, Tenn. — Dollar General on Friday celebrated the grand opening of its 20,000th store at its DG Market location in Alice, Texas. “Today marks an incredible milestone in Dollar General’s history,” said Steve Deckard, Dollar General’s executive vice president of store operations and development. “From our first general store to today’s 20,000th store opening, our mission to serve others and help customers stretch their budget remains strong.

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Wholesale Store Operations Location Marketing 52

Retail Gazette

FEBRUARY 25, 2024

Next is considering a rescue bid to acquire parts of The Body Shop after the retailer’s UK operations were placed into administration earlier this month. The retail group is understood to have contacted administrators at FRP Advisory to express an interest in acquiring assets as part of any sale process it decides to launch, Sky News reported.

Shopping 52

Shopping Wholesale Finance Returns 52

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Customer Experience

Hyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

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Customer Experience Customer Retention Promotions Consumer 54

RIS News

FEBRUARY 25, 2024

Independent grocer Metcalfe's Market expanded its self-service infrastructure in 2023Â by adding self-checkout lanes. Get the details.

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Inside Retail

FEBRUARY 25, 2024

Michael Hill delivered significantly lower earnings before interest and taxes in the fiscal first half amid difficult macroeconomic conditions. The jewellery retailer’s comparable EBIT plummeted 43 per cent to $31.3 million while revenue, including Bevilles, slightly increased 4 per cent to $363 million. Retail revenue rose 10.2 per cent to $202.3 million in Australia and 0.5 per cent to C$88.6 million ($99.9 million) in Canada.

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