Wed.Jan 31, 2024

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Seamless Shopping Experience: Improve Customer Satisfaction

Tokinomo

In today's fast-paced world, customers expect shopping to be smooth and hassle-free, whether they're clicking through a website or strolling through store aisles. This article dives into what it means to provide a seamless shopping experience, a journey so fluid and convenient that it feels natural to the customer.

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3 Benefits to Using Precast Concrete Retaining Walls in Construction

Retail Focus

The construction industry is always looking for new ways to improve techniques and processes. By reducing the time it takes to finish jobs and the costs involved, firms can complete projects faster and with a greater degree of efficiency. The use of precast concrete for retaining walls is becoming increasingly popular. Let’s take a look at why this is.

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CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

Retail TouchPoints

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price.

Consumer 264
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Boost Juice founder launches business academy

Inside Retail

Boost Juice founder Janine Allis has partnered with a personal branding expert, Matt Purcell, to launch The Business Academy. The academy will deliver a four-day course of practical business education and guidance, based on the experience of growing a global brand. Allis said “Today, I can look outward and say business is simple, but we overcomplicate it and focus on all the wrong things.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Personalization at Scale: How SMS Helped PERC Coffee Untangle its Marketing Campaigns

Retail TouchPoints

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. Yes, clustomer — the unsegmented recipients of an email marketing campaign that may or may not be relevant to them. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 264
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Canberra cafe deploys Amazon’s Just Walk Out tech in Southern Hemisphere first

Inside Retail

Cafe Yala Plus Student Association in Canberra has deployed Amazon’s Just Walk Out (JWO) technology to speed up and improve the retail experience. Service company Cognizant established Amazon’s Just Walk Out (JWO) to assist organisations in deploying and delivering technology solutions designed to improve customer experiences and support rapid expansion while avoiding the risk of technological misalignment.

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Metcash in talks to acquire Quadrant’s Superior Food Group — report

Inside Retail

Wholesaler Metcash has entered a trading halt after confirming to the Australian Financial Review it is in talks with Quadrant to acquire the Superior Food Group. Metcash, the parent of supermarket brands IGA and Foodland and convenience brand Campbells/C-Store, also owns liquor store brands Cellarbrations, IGA Liquor, and The Bottle-O, and hardware store brands Home Hardware, Total Tools, and Hardings Hardware.

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Shuttered Zulily Taps Gordon Brothers to Handle Sale of Inventory and Fulfillment Center Assets

Retail TouchPoints

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale. News of the wind-down first broke in December 2023 , when the company began to advertise a liquidation sale on its website and filed several Worker Adjustment and Retraining Notific

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What the rise of real over aspirational marketing means for lingerie retail

Inside Retail

Long gone are the days of Victoria’s Secret’s fashion show and ‘fantasy bra’ taking centre stage and setting trends for brands and retailers globally. The demise of the unattainable, airbrushed and aspirational model, and the movement towards a more realistic reflection of society in the intimate apparel retail sector, is not merely a trend, it’s a new way of doing business.

Marketing 259
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Fanatics Commerce Brings in 3 New Execs to Support Global Growth Goals 

Retail TouchPoints

Fanatics Commerce , the fan gear designer, manufacturing and retail division of the Fanatics digital sports platform, has made three new executive appointments to drive its next phase of growth. In the C-level, Fanatics Commerce has appointed Valerie Love as its new Chief People Officer and Justin Tsai as Chief Product Officer. As Chief People Officer, Love will be responsible for all strategic human resources initiatives for the business.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Starbucks Spring Menu Brings New Drinks for 2024

Retail Wire

Starbuck is getting ready to welcome spring 2024 by embracing the trending lavender flavor across its menu.

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Amer Sports is big in China. Here’s why that could be a problem for its IPO

Inside Retail

Amer Sports’ growing reliance on China for its revenue is weighing on the appetite of those considering buying into the sporting equipment maker’s US$1.8 billion US initial public offering (IPO), four people involved in the process told Reuters. The company behind Arc’teryx outdoor apparel , Salomon sporting goods and Wilson tennis gear generated 19.4 per cent of its sales in China in the first nine months of 2023, up from 8.3 per cent in 2020, according to its IPO prospectus.

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UPS To Lay Off 12,000 Employees After Falling Revenues

Retail Wire

UPS fell short of Wall Street's projected revenues in the fourth quarter of 2023, seeing drops in both international and domestic shipping volumes. To top it off, the company is gearing up for an even more daunting 2024, with plans to lay off 12,000 of its workers.

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Helena heads off: H&M names new CEO

Inside Retail

Fast fashion label H&M has named Daniel Ervér as its new president and CEO as Helena Helmersson departs the group. The appointment takes effect immediately. Ervér will continue to be operationally responsible for H&M as no successor to him has been appointed. The 42-year-old executive has served at H&M Group for 18 years and most recently held the head of H&M.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Alphabet Inc.’s Q4 Earnings & Google Ads Fall Short

Retail Wire

Google's parent company, Alphabet Inc., recently disclosed its fourth-quarter results, drawing particular attention to the unmet ad revenue target, the mainstay of the business.

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Charities report unprecedented demand for household goods

Inside Retail

Retailers have been urged to join hands with the government and charities to redirect unsold household items to struggling Australians amid cost of living pressures. Good360, a non-profit organisation that distributes brand-new surplus goods to Australians in need, said that the inflation crisis has led to more demand for charity services. Good360 estimated that more than $2.5 billion of unsold goods go to landfills each year, which could have been of significant help if only diverted to people

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Judge Dismisses Disney’s Lawsuit Against Ron DeSantis

Retail Wire

The Walt Disney Company's legal battle with Florida Governor Ron DeSantis saw a U.S. judge pass a decision in favor of the governor, dismissing the lawsuit filed by Walt Disney Parks and Resorts.

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LloydsPharmacy goes into liquidation, owing £293m

Retail Gazette

LloydsPharmacy has entered into liquidation, concluding the final stage of its year-long divestment campaign under private equity owner Aurelius. The pharmacy group appointed Martin Armstrong and Andrew Bailey of Turpin Barker Armstrong Accountants on January 16 to handle the proceedings. In its statement of affairs report, the liquidators revealed that the pharmacy business owes £293m to 514 creditors.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Walmart Plans To Boost US Economy With More Stores and Jobs

Retail Wire

Walmart has recently announced an ambitious project aimed at strengthening local economies and providing valuable services to more Americans. Over the next five years, the company plans to build or convert over 150 stores while continuing to upgrade existing outlets.

Planning 130
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Ikea UK profits double as investment into value pays off

Retail Gazette

Ikea UK profits have more than doubled thanks to its ongoing investment into value, which helped to boost sales despite what it termed a “difficult economic climate” The Swedish retail giant reported its operating profit had skyrocketed from £49.6m to £111.2m in the 52 weeks to 31 August, driven by its cost-efficiency strategy and strategic investments into its UK store estate and online.

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Universal Music Group Plans To Take Down Catalog From TikTok

Retail Wire

Universal Music Group (UMG), which represents popular artists such as Taylor Swift, Billie Eilish, Bad Bunny, Alicia Keys, Drake, and many more, says it will be taking down its music from TikTok.

Planning 130
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Tesco admits food waste miscalculation as reduction figures more than halved

Retail Gazette

Tesco has been forced to halve its food waste reduction figures after admitting that tens of thousands of tonnes of food waste it claimed had been sent for animal feed was instead sent to anaerobic digestion. The supermarket chain, which has been vocal about transparency on food waste reporting, has corrected its food waste figures from 45% between 2016 to 2017 and 2022 to 2023, to just 18%.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Byron Allen Makes $14.3 Billion Bid for Paramount Global

Retail Wire

Media tycoon Byron Allen has his eye on Paramount Global, and he's come knocking with a $14.3 billion bid to buy the company's outstanding shares.

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Boots and Superdrug roll out NHS Pharmacy First in ‘one of the most significant changes’ in healthcare

Retail Gazette

Boots and Superdrug have launched NHS Pharmacy First across stores nationwide. Boots termed the development as “one of the most significant changes” in pharmacy healthcare. From today, consumers have access to advice, treatment and prescription-only medicines for seven common conditions under the new NHS service. As part of the scheme, patients can seek guidance and get treatment for common health conditions including sinusitis, sore throat, earache, infected insect bite, impetigo, s

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Budweiser Clydesdales Commercial Ahead for the Super Bowl

Retail Wire

Budweiser has brought back its unforgettable Clydesdale horses for a commercial set to air during Super Bowl LVIII.

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HMV profits soar thanks to resurgence of vinyl

Retail Gazette

HMV’s annual profits soared thanks to the resurgence of vinyl records and a focus on pop culture at the retailer. Pre-tax profits at HMV owner Sunrise Records & Entertainment grew from £2m to £5.3m during the year to May 2023. Meanwhile, sales at the business soared from £151m to £178m. Vinyl sales jumped 11.7% last year to their highest point since 1990, trade association BPI reported, with almost 6m records sold during the period.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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PayPal To Lay Off 9% of Its Global Workforce

Retail Wire

On Tuesday, PayPal announced that it would be laying off around 2,500 jobs, or 9% of its staff across the globe.

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‘This is natural evolution’: Saks and Neiman Marcus on the state of luxury

Retail Dive

As a new year starts, Geoffroy van Raemdonck and Marc Metrick share thoughts on luxury e-commerce, when the market might recover and how the consumer is doing.

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Achieving Operational Simplicity with a Network Platform Approach

Cisco Retail

For today’s IT teams, managing distributed users, devices, applications, and workloads is not an easy task—especially when these disparate elements often connect across multiple infrastructures, as we… Read more on Cisco Blogs

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The Body Shop offloads international business under Aurelius

Retail Gazette

The Body Shop is set to sell parts of its Europe and Asia business under the new ownership of private equity firm Aurelius. The beauty retailer has signed an agreement with “an international family office to sell its business in most of mainland Europe and in parts of Asia” as it moves towards “delivering a strong turnaround strategy”, Retail Week reported.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.