Wed.Jan 31, 2024

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Seamless Shopping Experience: Improve Customer Satisfaction

Tokinomo

In today's fast-paced world, customers expect shopping to be smooth and hassle-free, whether they're clicking through a website or strolling through store aisles. This article dives into what it means to provide a seamless shopping experience, a journey so fluid and convenient that it feels natural to the customer.

Shopping 264
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Starbucks Spring Menu Brings New Drinks for 2024

Retail Wire

Starbuck is getting ready to welcome spring 2024 by embracing the trending lavender flavor across its menu.

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3 Benefits to Using Precast Concrete Retaining Walls in Construction

Retail Focus

The construction industry is always looking for new ways to improve techniques and processes. By reducing the time it takes to finish jobs and the costs involved, firms can complete projects faster and with a greater degree of efficiency. The use of precast concrete for retaining walls is becoming increasingly popular. Let’s take a look at why this is.

Location 273
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Boost Juice founder launches business academy

Inside Retail

Boost Juice founder Janine Allis has partnered with a personal branding expert, Matt Purcell, to launch The Business Academy. The academy will deliver a four-day course of practical business education and guidance, based on the experience of growing a global brand. Allis said “Today, I can look outward and say business is simple, but we overcomplicate it and focus on all the wrong things.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

Retail TouchPoints

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price.

Consumer 240
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Canberra cafe deploys Amazon’s Just Walk Out tech in Southern Hemisphere first

Inside Retail

Cafe Yala Plus Student Association in Canberra has deployed Amazon’s Just Walk Out (JWO) technology to speed up and improve the retail experience. Service company Cognizant established Amazon’s Just Walk Out (JWO) to assist organisations in deploying and delivering technology solutions designed to improve customer experiences and support rapid expansion while avoiding the risk of technological misalignment.

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Metcash in talks to acquire Quadrant’s Superior Food Group — report

Inside Retail

Wholesaler Metcash has entered a trading halt after confirming to the Australian Financial Review it is in talks with Quadrant to acquire the Superior Food Group. Metcash, the parent of supermarket brands IGA and Foodland and convenience brand Campbells/C-Store, also owns liquor store brands Cellarbrations, IGA Liquor, and The Bottle-O, and hardware store brands Home Hardware, Total Tools, and Hardings Hardware.

Wholesale 263
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H&M Taps Insider for Combined CEO and President Role

Retail TouchPoints

H&M Hennes & Mauritz AB has named Daniel Ervér, previously responsible for the H&M brand, as President and CEO of the entire H&M group. He will remain responsible for the H&M brand, so the company will not seek a successor for the President role. Ervér succeeds Helena Helmersson, who is stepping down as CEO and leaving the company after 26 years.

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What the rise of real over aspirational marketing means for lingerie retail

Inside Retail

Long gone are the days of Victoria’s Secret’s fashion show and ‘fantasy bra’ taking centre stage and setting trends for brands and retailers globally. The demise of the unattainable, airbrushed and aspirational model, and the movement towards a more realistic reflection of society in the intimate apparel retail sector, is not merely a trend, it’s a new way of doing business.

Marketing 259
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Shuttered Zulily Taps Gordon Brothers to Handle Sale of Inventory and Fulfillment Center Assets

Retail TouchPoints

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale. News of the wind-down first broke in December 2023 , when the company began to advertise a liquidation sale on its website and filed several Worker Adjustment and Retraining Notific

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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UPS To Lay Off 12,000 Employees After Falling Revenues

Retail Wire

UPS fell short of Wall Street's projected revenues in the fourth quarter of 2023, seeing drops in both international and domestic shipping volumes. To top it off, the company is gearing up for an even more daunting 2024, with plans to lay off 12,000 of its workers.

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Fanatics Commerce Brings in 3 New Execs to Support Global Growth Goals 

Retail TouchPoints

Fanatics Commerce , the fan gear designer, manufacturing and retail division of the Fanatics digital sports platform, has made three new executive appointments to drive its next phase of growth. In the C-level, Fanatics Commerce has appointed Valerie Love as its new Chief People Officer and Justin Tsai as Chief Product Officer. As Chief People Officer, Love will be responsible for all strategic human resources initiatives for the business.

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LloydsPharmacy goes into liquidation, owing £293m

Retail Gazette

LloydsPharmacy has entered into liquidation, concluding the final stage of its year-long divestment campaign under private equity owner Aurelius. The pharmacy group appointed Martin Armstrong and Andrew Bailey of Turpin Barker Armstrong Accountants on January 16 to handle the proceedings. In its statement of affairs report, the liquidators revealed that the pharmacy business owes £293m to 514 creditors.

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Judge Dismisses Disney’s Lawsuit Against Ron DeSantis

Retail Wire

The Walt Disney Company's legal battle with Florida Governor Ron DeSantis saw a U.S. judge pass a decision in favor of the governor, dismissing the lawsuit filed by Walt Disney Parks and Resorts.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Amer Sports is big in China. Here’s why that could be a problem for its IPO

Inside Retail

Amer Sports’ growing reliance on China for its revenue is weighing on the appetite of those considering buying into the sporting equipment maker’s US$1.8 billion US initial public offering (IPO), four people involved in the process told Reuters. The company behind Arc’teryx outdoor apparel , Salomon sporting goods and Wilson tennis gear generated 19.4 per cent of its sales in China in the first nine months of 2023, up from 8.3 per cent in 2020, according to its IPO prospectus.

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Walmart Plans To Boost US Economy With More Stores and Jobs

Retail Wire

Walmart has recently announced an ambitious project aimed at strengthening local economies and providing valuable services to more Americans. Over the next five years, the company plans to build or convert over 150 stores while continuing to upgrade existing outlets.

Planning 130
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Helena heads off: H&M names new CEO

Inside Retail

Fast fashion label H&M has named Daniel Ervér as its new president and CEO as Helena Helmersson departs the group. The appointment takes effect immediately. Ervér will continue to be operationally responsible for H&M as no successor to him has been appointed. The 42-year-old executive has served at H&M Group for 18 years and most recently held the head of H&M.

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PayPal To Lay Off 9% of Its Global Workforce

Retail Wire

On Tuesday, PayPal announced that it would be laying off around 2,500 jobs, or 9% of its staff across the globe.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Charities report unprecedented demand for household goods

Inside Retail

Retailers have been urged to join hands with the government and charities to redirect unsold household items to struggling Australians amid cost of living pressures. Good360, a non-profit organisation that distributes brand-new surplus goods to Australians in need, said that the inflation crisis has led to more demand for charity services. Good360 estimated that more than $2.5 billion of unsold goods go to landfills each year, which could have been of significant help if only diverted to people

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Universal Music Group Plans To Take Down Catalog From TikTok

Retail Wire

Universal Music Group (UMG), which represents popular artists such as Taylor Swift, Billie Eilish, Bad Bunny, Alicia Keys, Drake, and many more, says it will be taking down its music from TikTok.

Planning 130
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Ikea UK profits double as investment into value pays off

Retail Gazette

Ikea UK profits have more than doubled thanks to its ongoing investment into value, which helped to boost sales despite what it termed a “difficult economic climate” The Swedish retail giant reported its operating profit had skyrocketed from £49.6m to £111.2m in the 52 weeks to 31 August, driven by its cost-efficiency strategy and strategic investments into its UK store estate and online.

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Budweiser Clydesdales Commercial Ahead for the Super Bowl

Retail Wire

Budweiser has brought back its unforgettable Clydesdale horses for a commercial set to air during Super Bowl LVIII.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Tesco admits food waste miscalculation as reduction figures more than halved

Retail Gazette

Tesco has been forced to halve its food waste reduction figures after admitting that tens of thousands of tonnes of food waste it claimed had been sent for animal feed was instead sent to anaerobic digestion. The supermarket chain, which has been vocal about transparency on food waste reporting, has corrected its food waste figures from 45% between 2016 to 2017 and 2022 to 2023, to just 18%.

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Alphabet Inc.’s Q4 Earnings & Google Ads Fall Short

Retail Wire

Google's parent company, Alphabet Inc., recently disclosed its fourth-quarter results, drawing particular attention to the unmet ad revenue target, the mainstay of the business.

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‘This is natural evolution’: Saks and Neiman Marcus on the state of luxury

Retail Dive

As a new year starts, Geoffroy van Raemdonck and Marc Metrick share thoughts on luxury e-commerce, when the market might recover and how the consumer is doing.

Consumer 113
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Byron Allen Makes $14.3 Billion Bid for Paramount Global

Retail Wire

Media tycoon Byron Allen has his eye on Paramount Global, and he's come knocking with a $14.3 billion bid to buy the company's outstanding shares.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Boots and Superdrug roll out NHS Pharmacy First in ‘one of the most significant changes’ in healthcare

Retail Gazette

Boots and Superdrug have launched NHS Pharmacy First across stores nationwide. Boots termed the development as “one of the most significant changes” in pharmacy healthcare. From today, consumers have access to advice, treatment and prescription-only medicines for seven common conditions under the new NHS service. As part of the scheme, patients can seek guidance and get treatment for common health conditions including sinusitis, sore throat, earache, infected insect bite, impetigo, s

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PXM Is Misunderstood – Debunking 3 Common Misconceptions

RIS News

PXM's potential remains underutilized by some retailers due to three common misconceptions. Learn more.

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HMV profits soar thanks to resurgence of vinyl

Retail Gazette

HMV’s annual profits soared thanks to the resurgence of vinyl records and a focus on pop culture at the retailer. Pre-tax profits at HMV owner Sunrise Records & Entertainment grew from £2m to £5.3m during the year to May 2023. Meanwhile, sales at the business soared from £151m to £178m. Vinyl sales jumped 11.7% last year to their highest point since 1990, trade association BPI reported, with almost 6m records sold during the period.

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Prestige beauty brand sales growth surpasses mass market beauty brands: Circana

Retail Dive

Despite current economic uncertainty, beauty retail sales are predicted to continue growing in the coming years.

Marketing 105
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.