Inside Retail

FEBRUARY 29, 2024

Melbourne-born Greek doughnut chain Lukumades is in expansionist mode. It has signed master rights for the UK and is poised to open its first US store. The eight-year old business already has a single store retail presence in Dubai, Singapore, Malaysia and Taiwan. It had ventured into Indonesia but has since closed the eight stores. Lukumades started as a food truck, and had opened a bricks and mortar store within nine months.

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Planning Marketing ATS 312

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. Ultimately, it sounds like a no-brainer for a retailer, but managing a localized assortment can be quite complex.

Shopping 289

Shopping Consumer Location ATS 289

Inside Retail

FEBRUARY 29, 2024

TerryWhite Chemmart and The Party People top the ranks of Australian retailers when it comes to customer experience. The two retailers took out the CX of the Year honours for medium-to-large and small retailers respectively in last night’s annual Retailer Awards, presented by Inside Retail and Commonwealth Bank. One of the judges, Peter Kennedy, said TerryWhite Chemmart, sets the pace for what the chemist of the future comprises. “It puts the trust back into the local chemist as a fi

Customer Experience 306

Customer Experience Management Fashion Marketing 306

Retail TouchPoints

FEBRUARY 29, 2024

Sam’s Club will open its 37,000-square-foot design thinking studio, dubbed Clubhouse, this summer on the retailer’s Bentonville, Ark. campus. Sam’s Club, which first announced plans for the studio in June 2022 , will use Clubhouse as an innovation engine for testing products and designing new, enhanced experiences for members and associates. Additionally, the retailer has digitized the process for ordering cakes, which members had identified as a pain point in their shopper experience.

Planning 278

Planning Location Shopping ATS 278

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Customer Experience

Inside Retail

FEBRUARY 29, 2024

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

Returns 263

Returns Consumer Shopping 263

Retail TouchPoints

FEBRUARY 29, 2024

CVS Media Exchange (CMX), the retail media network designed to help brands reach and serve CVS Pharmacy shoppers, is partnering with Pinterest and LiveRamp on a new data clean room initiative. Provided by LiveRamp, this clean room solution is designed to give CMX partners greater transparency, allowing them to track and attribute sales driven by Pinterest.

Beauty and Health 264

Beauty and Health Advertising Marketing Management 264

Retail TouchPoints

FEBRUARY 29, 2024

JCPenney is partnering with the celebrity designer dubbed the “King of Pop-Rock Couture” for its first-ever prom collection: JCProm with Johnny Wujek. The limited-time collection, priced from $59 to $250 , includes dresses, separates and fashion suits with clever details that allow for dramatic quick changes to the looks. The 22 statement pieces, available online and in select stores, include gowns with removable straps and reversible skirts as well as suits and jackets with zip-off tails.

Fashion 262

Fashion Department Stores Planning Shopping 262

Retail Wire

FEBRUARY 29, 2024

According to a disability discrimination lawsuit filed by the Equal Employment Opportunity Commission (EEOC), Voyant Beauty, a maker of skincare, hair, and bath products in Illinois, dismissed a worker on her first day of employment after finding out she was deaf.

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Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments.

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Point of Sale Merchant Services Payment Services Checkout 262

Inside Retail

FEBRUARY 29, 2024

Rent the Runway, a US-based fashion rental and retail company, recently announced the appointment of Natalie McGrath as its new chief marketing officer, effective March 4. An alum of payments platform Afterpay and fashion brands including Coach, Boohoo, and Bandier, McGrath’s hire signals the next phase of Rent the Runway founder and CEO Jenn Hyman’s attempts to reinvigorate the company.

Fashion 130

Fashion Payment Services Inventory Management Consumer 130

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Retail Wire

FEBRUARY 29, 2024

Oprah Winfrey is stepping down from her role but promises to continue to "advise and collaborate" with WW moving forward

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Inside Retail

FEBRUARY 29, 2024

Australian liquor retailers are facing stiff competition for a share of consumer spending, according to consumer intelligence company NIQ (Nielsen IQ). The company’s Omnishopper liquor data shows that while the number of households purchasing liquor has decreased by 3.2 per cent, the average number of trips to liquor stores per household has grown by 3.5 per cent.

Returns 130

Returns Consumer Shopping 130

Retail Wire

FEBRUARY 29, 2024

Chick-fil-A has initiated a recall of its Polynesian sauce, citing potential wheat and soy allergens. Customers who have acquired Polynesian dipping cups from Chick-fil-A between Feb. 14-27, 2024, are advised to discard them promptly.

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Inside Retail

FEBRUARY 29, 2024

Global sports and fashion company IMG has declared Amy Lawrence, Emily Watson, House of Campbell, and Potirakis as Australian Fashion Week’s 2024 Next Gen winners. The prize is valued at over $100,000 and includes runway show production by IMG Focus, a content package including runway photography and livestream, and international shipping credits from DHL.

Fashion 130

Fashion Shipping Marketing ATS 130

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Customer Experience

Retail Wire

FEBRUARY 29, 2024

In 2023, Anheuser-Busch InBev faced a colossal setback, potentially losing $1.4 billion in sales due to a brief collaboration with a transgender influencer to endorse Bud Light beer.

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Inside Retail

FEBRUARY 29, 2024

In today’s complex retail landscape, chief marketing officers (CMOs) find themselves in a perpetual balancing act. You need to drive growth, deliver compelling customer experiences, and demonstrate a tangible return on investment from your marketing initiatives. All this needs to be achieved while satisfying the financial scrutiny of the chief financial officer (CFO).

Marketing 130

Marketing Returns Customer Experience Planning 130

Retail Wire

FEBRUARY 29, 2024

On Thursday, Birkenstock beat holiday quarter revenue expectations, with a 22% year-over-year spike, as the company benefited from its marked-up pricing and increase in U.S. demand.

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Inside Retail

FEBRUARY 29, 2024

While I’ve long held admiration for the Australian beauty industry, especially its success stories featuring female founders who have achieved international acclaim, a closer examination has brought to light an issue that demands attention. Despite the thriving presence of female leadership in this industry, it’s impossible to overlook the dominance of beauty brands owned by white women in both physical stores and online spaces.

Promotions 130

Promotions Beauty and Health Accessories ATS 130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

FEBRUARY 29, 2024

In response to Wendy’s pricing uproar, Burger King has stepped in with a straightforward offer: get a free Whopper or Impossible Whopper with any $3 purchase until March 1 at participating U.S. locations.

Location 130

Location ATS 130

Inside Retail

FEBRUARY 29, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. You can download it here.

Fashion 130

Fashion Customer Experience ATS Marketing 130

Retail Wire

FEBRUARY 29, 2024

Wendy's, in sync with the quadrennial occurrence of leap day, is commemorating the four-year milestone of serving breakfast with a special treat for customers.

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Inside Retail

FEBRUARY 29, 2024

Amid a cost-of-living crisis, Australian consumers are seeking value in their purchases, creating an opportunity for private-label brands to emerge as significant players in the retail industry. Research from Nielsen IQ, cited by Centric Software, the Product Lifecycle Management (PLM) software market leader, shows that 99 per cent of Australian households continue to buy private-label products.

Supply Chain Management 130

Supply Chain Management Planning Consumer Marketing 130

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

FEBRUARY 29, 2024

Chrysler has issued a significant recall affecting 338,238 Jeep Grand Cherokees due to a potential steering wheel problem.

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Inside Retail

FEBRUARY 29, 2024

Retailer Urban Rampage has been ordered to stop deducting payments for purchases through deductions from Centrepay benefits. Financial regulator the Australian Securities & Investment Commission ( Asic ) has issued an interim stop order to prevent the practice, stating that the retailer was taking advantage of vulnerable First Nations customers.

Payment Services 130

Payment Services Target Market Consumer Location 130

Retail Wire

FEBRUARY 29, 2024

In San Francisco, California, last summer’s blockbuster hits like "Barbie" and "Oppenheimer" gave AMC theaters a much-needed boost after the pandemic. But now, with streaming services competing for attention and Hollywood strikes causing delays, AMC faces new challenges.

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Retail Gazette

FEBRUARY 29, 2024

Sainsbury’s has proposed plans to cut 1,500 roles under its Next level Sainsbury’s strategy, which the grocer unveiled earlier this month as it looks to save £1bn over the next three years. The supermarket’s plans, which are still subject to consultation, are part of its Save and invest to win programme, where any savings created are invested back into the business.

Grocer 128

Grocer Supermarket Fulfillment Planning 128

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Marketing

Retail Customer Experience

FEBRUARY 29, 2024

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone. The consumer behavior trends in play range from demanding fast delivery and sustainability by brands to the opportunity for crafting shopping experiences.

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Consumer Shopping 128

Retail Gazette

FEBRUARY 29, 2024

The Body Shop administrators have confirmed that an additional 75 stores will close, putting more than 400 jobs at risk, as it continues to restructure the retailer’s UK business. Administrators FRP said on Thursday the decision will result in 489 employees being made redundant over the next four to six weeks. It confirmed that 116 of The Body Shop stores across the UK will remain open, with the second wave of store closures providing “the best opportunity for long-term sustainable f

Shopping 122

Shopping Wholesale Returns Planning 122

Retail Dive

FEBRUARY 29, 2024

The company this week also announced that QVC U.S. chief merchant Stacy Bowe is HSN’s new president.

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Retail Gazette

FEBRUARY 29, 2024

Footasylum reported a “record-breaking” performance after full year sales and profits surged driven by the opening and upsizing of stores. EBITDA for the footwear retailer rocketed 38% to £22m in the year to 27 January 2024, up from £16m, which its said represented an “all-time high” as performance was “helped by close management of gross margin and operating costs” Sales rose 7% to £320m, up from last year’s £298m, which it attributed to “the succ

Point of Sale 112

Point of Sale Shopping Management Consumer 112

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