Tue.Mar 26, 2024

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Alquemie Group names Scott Evans as its new CEO

Inside Retail

Alquemie Group has appointed Scott Evans as its new Group CEO, succeeding Sacha Laing who is stepping down after five years in the role. Evans’s appointment is expected to take effect in June, while Laing will remain working at Alquemie until mid-April. Evans has spent the past 10 years as CEO and MD of Mosaic Brands, with Erica Berchtold recently announced as his successor.

Fashion 279
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Fisker Shares Suspended as EV Company Navigates Turbulent Future

Retail Wire

Fisker, an electric vehicle start-up based in California, halted shares just after the company alerted investors in its earnings report in March that it might not have money to make it through the year.

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Exclusive Q&A: Queer Executive Seeks Genuine Corporate Support, not ‘Rainbow-Washing’

Retail TouchPoints

You may recall that last year, Target caught a lot of flak from LGBTQ+ groups for moving (and in some cases removing altogether) Pride-themed merchandise from prominent locations in its stores. The retailer cited threats to the safety and well-being of its employees after “customers knocked down Pride displays in some stores, angrily approached workers and posted threatening videos on social media from inside the stores,” as reported by the AP.

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Restaurant Chains in California Lay Off Workers Ahead of Fast-Food Wage Rise

Retail Wire

Fast-food chains in California are axing jobs to get ahead of the wage rise for the sector determined by a Californian state law that will take effect in April.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Coles has plan to enhance customer experience through AI

Inside Retail

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags. Coles also deployed the technology to monitor deli counters, alerting staff when a customer approaches to ensure assistance.

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Wegmans to Close Stores (Briefly) for Solar Eclipse Viewing

Retail TouchPoints

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8. All services, including pharmacy, grocery and Meals2Go pickup and delivery, will be unavailable during this time.

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MCoBeauty CEO Shelley Sullivan on bringing ‘masstige’ makeup to the US market

Inside Retail

Australian luxe-for-less beauty brand MCoBeauty launched into the US market this week and is now stocked in over 1,800 Kroger Co stores. Shelley Sullivan, founder and CEO of MCoBeauty, speaks to the challenges the masstige beauty brand faces in entering a new international market and how a partnership with Australian pharmacy Chemist Warehouse helped it become “Australia’s fastest-growing beauty brand”.

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Dollar Tree Increases Price Cap to $7

Retail Wire

Dollar Tree’s latest earnings call unveiled significant shifts in its pricing strategy and store operations.

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Can Premier replicate Smiggle’s UK success with pyjama brand Peter Alexander?

Inside Retail

Premier Investments is set on spinning off all-star brand Peter Alexander after it reported first-half sales results of $279.3 million in H1 FY24, up 6.7 per cent on the prior corresponding period. “In a challenging general discretionary retail environment, Premier Retail delivered its second highest sales and EBIT performance in the Group’s history,” said Solomon Lew, Premier Investments’ chairman.

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Canada Goose Cuts 17% of Corporate Workforce in Search of Long-Term Growth

Retail TouchPoints

As part of its ongoing transformation program, Canada Goose has cut approximately 17% of its corporate jobs, a move that the retailer anticipates will yield immediate cost savings, a simpler organizational structure and accelerated decision-making. “Today, we are realigning our teams to ensure that corporate resources are fit for purpose to fuel our next phase of growth across geographies, categories and channels,” said Dani Reiss, Chairman and CEO of Canada Goose in a statement.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Lush urges government to create animal-free testing

Inside Retail

Lush is encouraging customers to sign petitions to their local MPs to establish funded research streams for the development of non-animal-based scientific testing. Lush expects MPs to receive over 23,000 signed letters from its customers as part of the company’s promotion of Animal-Free Science Advocacy’s ‘I am not a labtool’ campaign. “Over the years Lush campaigns and initiatives such as the Lush Prize, have made strides towards funding, and raising awareness about, alt

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Academy Sports Plans to Open 15-17 New Stores by Early 2025

Retail TouchPoints

Academy Sports + Outdoors will open up to 17 new stores during its 2024 fiscal year, which began Feb. 4, 2024. The first two stores are in the Raleigh suburb of Knightdale, N.C., which opened on March 22, and the Indianapolis-area Greenwood, Ind., slated to open April 12. The retailer currently operates 283 stores across 18 states. “Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in

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Oroton, Ebay partner to contribute to circular economy

Inside Retail

Fashion brand Oroton has partnered with Ebay Australia to motivate customers to resell preloved Oroton items, in an effort to contribute to the circular economy. “Together, we aim to redefine and elevate the fashion resale experience. To further incentivise customers to explore new additions to their collections, we are offering an exclusive $50 voucher to use towards their next Oroton purchase,” Oroton CEO Jenny Child said.

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Future Forward: Zero-Party Data and the Evolution of Retail Advertising

Retail TouchPoints

2024 introduces distinct challenges for retail brands navigating data privacy amidst Google’s removal of cookies. Though cookie depreciation has been a looming threat since the original announcement back in 2020, Adtaxi’s 2024 Privacy Survey tells us that 33% of respondents still lack a cookie-replacement strategy. If your brand is in this category, there is no need to worry — there’s a bright spot at the end of the tunnel.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Boots to offer Covid-19 vaccines from next week

Retail Gazette

Boots will begin selling Covid-19 vaccines from next week as part of a private vaccination service. The single-dose Pfizer jab will be available at 50 of its stores from 1 April for £98.95, The Times reported. This will be the first time a Covid-19 vaccine will be available outside of the NHS since the government’s mass vaccination programme in December 2020.

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Tractor Supply Appeals to Women with New Martha Stewart Collab

Retail TouchPoints

Over the decades, DIY maven Martha Stewart has traveled pretty far afield with her collaborations, working everyone from Snoop Dogg to Skechers , but her latest partnership with Tractor Supply is bringing Stewart back to her roots (literally) with a new line of branded gardening apparel. The rural lifestyle retailer has tapped Stewart to expand its women’s apparel assortment with the debut of the Martha Stewart Garden Apparel line, which was developed in collaboration with Marquee Brands (which

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How to turn reverse logistics into good CX

Inside Retail

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. This underserved segment represents huge potential, offering substantial benefits from both a customer and business-to-business (B2B) perspective. Returns aren’t great for consumers or vendors.

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Associated Wholesale Grocers Streamlines Member Access to Instacart Delivery and Smart Carts

Retail TouchPoints

Cooperative food wholesaler Associated Wholesale Grocers (AWG) , which serves independently owned supermarkets, has expanded its partnership with Instacart to offer ecommerce and same-day delivery solutions as well as smart cart technology to its member retailers. More than 800 AWG member retailer locations already use Instacart, and this extended collaboration aims to simplify access for the other 2,300 member retailer locations to join Instacart’s technology suite.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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From tradition to tailors: Levi’s exec unpacks the Kyoto retail experience

Inside Retail

In a bid to enhance its global retail presence, Levi Strauss & Co recently unveiled the revitalised Levi’s store in Kyoto, Japan, featuring its NextGen store concept. The announcement signifies the brand’s commitment to delivering great shopping experiences in iconic destinations worldwide. The refurbished store boasts a significant expansion, now spanning an impressive 570 square metres, more than twice the size of the previous store, across four levels.

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Cocoa Prices Surge to Historical $10K Per Metric Ton

Retail Wire

Cocoa prices skyrocketed to unprecedented levels on Tuesday, marking a significant milestone in the commodity's history.

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Coles introduces retail media performance measurement

Inside Retail

Coles has launched Coles 360Impact, a Circana-powered measurement solution aimed to provide a 360-degree view of the supermarket chain’s campaign performance. Coles 360, the supermarket chain’s retail media arm, claims that Coles 360Impact has an increased causality for all Coles media channels, both addressable and non-addressable media.

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Visa and Mastercard Reach $30B Settlement To Lower Merchant Fees

Retail Wire

In a significant move aimed at addressing longstanding antitrust concerns, credit card companies Visa and Mastercard, along with associated banks, have reached a monumental $30 billion settlement.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Navigating the what, when, where and how of personalisation

Inside Retail

It’s no secret that many companies rely heavily on consumer-generated data to inform many activities, from product development and strategic planning to targeted marketing campaigns. Marketers everywhere are talking about it. Heck, I’ve been talking about it almost my entire career and it’s been a while… Yet, despite its acknowledged importance, the intricacies of implementing this concept often leave you feeling like you’re in a new coffee shop without a menu not knowing where to start

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McDonald’s To Sell Krispy Kreme Doughnuts Nationwide by End of 2026

Retail Wire

The fast-food powerhouse is expanding its partnership with the baked goods giant beginning later in 2024.

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How 99 Bikes plans to return to profit with an electric-powered push

Inside Retail

Australian specialty retailer 99 Bikes has announced its B Corp certification as the business continues to backpedal from its $12.4 million loss in FY23 after a $23.7 million profit the year prior. The retailer benefitted from an unprecedented sales boom during Covid, which saw revenue climb 51 per cent year on year to reach nearly $200 million in FY20, but the business has faced overstocking challenges post-pandemic that have dragged its revenue and profit.

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T-Mobile Offers a Deal for Baseball Fans

Retail Wire

T-Mobile is offering a sweet deal just in time for MLB's opening day: a free year-long subscription to MLB.TV.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Mooradian Studio sprays London boutique interior with recycled newspaper pulp

Dezeen

Architecture office Mooradian Studio used spray-on paper pulp to create a bumpy texture across the walls and ceilings of north London menswear store Natalino. Taking over a former art gallery in Fitzrovia, Natalino 's first physical store was designed to reflect the brand's garments. Natalino has opened its first physical store "Nathan's clothes use a lot of natural textures and you can often see how they're constructed, so we wanted to capture those qualities in the interior," studio founder Ar

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How a robot named Tally is helping BJ's boost the customer experience

Retail Customer Experience

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist customers.

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Ocado sales surge as it wins more customers

Retail Gazette

Ocado first quarter sales have surged 10.6% thanks to an uptick in customer numbers as it continues its investment into strengthening its product offering. The online grocer’s revenue jumped to £645.3m in the 13 weeks to 3 March, up from £583.7m, as active shopper numbers rose 6.4% to over 1 million at the end of the period. Volumes increased 8.1% to £242.1m with average basket value up 2.1% at £125.47m.

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KFC & FareShare launch campaign to raise awareness of community kitchens and drive more volunteers

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! KFC and food redistribution charity FareShare today reveal a new ‘Bucket Bike’ designed to raise awareness of community kitchens and the need for more of the volunteers who power them. This comes as KFC hits the milestone of 1 million meals redistributed via FareShare.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.