Retail TouchPoints
JANUARY 16, 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to Forresters U.S. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center. Which is completely counterintuitive.
Retail Wire
JANUARY 16, 2025
Krispy Kreme continues to surprise its customers with limited-release treats.
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Retail TouchPoints
JANUARY 16, 2025
Target has made several changes to its executive team, prompted by the retirements of long-serving leaders in store operations and information technology. Mark Schindele, EVP and Chief Stores Officer, will be retiring after 25 years with the retailer, and he will be replaced by Adrienne Costanzo, currently SVP of Store Operations, effective Feb. 2, 2025.
Retail Wire
JANUARY 16, 2025
Boar's Head recently faced a nationwide listeria contamination.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail TouchPoints
JANUARY 16, 2025
Lifestyle retailer DTLR and footwear and apparel chain Shoe Palace both owned by JD Sports will deploy mobile POS and inventory orchestration solutions from Jumpmind across their combined 450 stores in the U.S. The UK-based JD Sports acquired Shoe Palace in December 2020 and DTLR in February 2021 as part of a push into U.S. retail. In North America, the JD Sports family of brands now also includes The Finish Line and Hibbett Sports.
Retail Wire
JANUARY 16, 2025
The FDA has proposed to lower nicotine levels in cigarettes.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JANUARY 16, 2025
Robin Valley, a sustainable jewellery brand founded by husband-and-wife duo Liang Zhang and Wanchong Chen, just opened its first physical store in Manchesters Arndale Centre. The business completed 54 transactions on its opening day, with takings of over 1,000. The opening marks a significant milestone in the businesss rapid growth since it secured a 15,000 Start Up Loan from the British Business Banks Start Up Loans programme in 2023.
Inside Retail
JANUARY 16, 2025
Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion. One major factor that played a role in diminished luxury sales, several retail experts noted, is the lack of innovative differentiation amongst retailers and high-end brands seeking out the attention o
Retail Wire
JANUARY 16, 2025
Spirit Airlines continues to struggle and has announced job layoffs.
Inside Retail
JANUARY 16, 2025
Asias leading street culture convention Culture Cartel has brought together more than 250 global and regional brands, artists, and creators to the Singapore Expo. This years edition, themed Icons Uprising, will highlight the evolving influence of street culture across art, fashion, music, and collectibles. Mandeep Chopra, co-founder of Culture Cartel, shares insights into why collaborations resonate so deeply with todays youth-driven consumer base, how they elevate the street culture scene in Si
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail Wire
JANUARY 16, 2025
Burger King is getting some attention for a surprise in a customer's order.
Inside Retail
JANUARY 16, 2025
Liz Randle, Vinnies Victoria’s head of merchandise and retail innovation, has been with the company for over 13 years and has witnessed the op shop’s evolution from a network of bricks-and-mortar stores into an e-commerce platform. After a year and a half of website development, Vinnies has joined the digital age and is eager to cater to the 77 per cent of the population who shop secondhand.
Retail Focus
JANUARY 16, 2025
Pricer, the leading in-store automation andcommunication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.
Inside Retail
JANUARY 16, 2025
Aeon Mall, Japans biggest mall operator and an increasingly influential one throughout Southeast Asia, has turned in another record quarter for operating revenue, but not every one of its markets is singing from the same songbook. While Japan and Vietnam are delivering, China is problematic and Cambodia is still stubbornly weak. On January 9, Aeon reported operating revenue of 332.7 billion yen ($2.1 billion) for the third quarter ending November 30, representing an increase of 6.0 per cent from
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Retail Focus
JANUARY 16, 2025
The retail industry is a dynamic and competitive space, where staying ahead requires innovative thinking, strategic vision, and a motivated team. Leadership speakers bring a wealth of experience and actionable insights that can help retail businesses navigate any challenges, adapt to change, and thrive in an ever-evolving market. With expertise spanning industries, leadership speakers are equipped to address the unique and sometimes overwhelming challenges retail businesses face, from managing s
Inside Retail
JANUARY 16, 2025
Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns. The future of returns: Box-free, label-free As e-commerce continues to grow, box-free and label-free returns are rapidly becoming the future, driven by the demand for greater convenience, efficiency, and
Retail Wire
JANUARY 16, 2025
Target predicts decent sales gains for the fourth quarter.
Inside Retail
JANUARY 16, 2025
China-based fashion group Lanvin has appointed a new executive president as part of a leadership shuffle to fuel international growth strategy, which includes opening a second headquarters in Europe. The group named Andy Lew, CEO of St John Knits, as its executive president, while Eric Chan will transition from his role as CEO to join the board. In his new role, Lew will oversee the company’s operations from strategic implementation to supply chain.
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Retail Wire
JANUARY 16, 2025
Cybertruck sales slump as the model is deemed a "flop" by one analyst.
Inside Retail
JANUARY 16, 2025
Richemont booked its highest-ever quarterly sales, thanks to double-digit growth in the Americas, Europe, Middle East, Africa, and Japan. The luxury goods retailer saw sales rise 10 per cent year on year to 6.2 billion (US$6.39 billion) in the three months ended December 31. Its Europe sales increased 19 per cent to 1.46 billion while Americas sales surged 22 per cent to 1.65 billion.
Retail Wire
JANUARY 16, 2025
White Castle's Valentine's Day-themed meal, the Love Kit, is available now.
Inside Retail
JANUARY 16, 2025
Missoni has opened a new Sydney boutique at 25 Martin Place its first in the city. The new store offers a range of women’s clothing and accessories, including ready-to-wear and beachwear collections and Missoni’s home collection. The 1700sqft store has two storeys, with its interior designed with gently rounded walls made from materials such as metal slats and compressed cellulose.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Retail Wire
JANUARY 16, 2025
Papa Johns moves back into local markets for ad spend.
Retail Gazette
JANUARY 16, 2025
Superdrug hailed its best Christmas ever as like-for-like sales jumped 5.1% in the final weeks of 2024 compared to the previous year. The business attributed the success to “its continued mission of being the most accessible health and beauty retailer on the high street, known for value and choice, and the ongoing popularity of its much-loved own brand range” It said one gift set was sold every second throughout December as four new own brand ranges were added, contributing to “
Retail Wire
JANUARY 16, 2025
The TikTok ban will take effect shortly if the sale doesn't take place.
Retail Gazette
JANUARY 16, 2025
Poundland saw sales nosedive in the quarter to December 31, driven by continued weak clothing and general merchandise performance as well as challenging market conditions. Like-for-like sales at the value retailer slumped 7.3% for its first quarter ended 31 December. This performance meant that group like-for-like sales across its parent company Pepco declined 1.1% overall, despite positive like-for-like performances from stablemates Pepco and Dealz, which were up 1.4% and 6.6% respectively.
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A1 Retail
JANUARY 16, 2025
IKEA shares a first update on the development of its new Brighton store, following extensive research and home visits to understand the local lifestyle and home needs of the community. Brighton’s diverse housing landscape requires innovative solutions for storage, multifunctional furniture, and personalisation especially for small and compact living spaces.
Retail Gazette
JANUARY 16, 2025
Dunelm sales rose in its second quarter and first half overall bolstered by a strong performance online, despite facing a “challenging market” Revenues rose 1.6% to 490m for the 13 weeks ended 28 December, and were up 2.4% to 894m for the first half overall. This was driven by a 3% uplift in online sales participation across both periods – as ecommerce represented 39% of total sales over the retailer’s first half.
Retail Dive
JANUARY 16, 2025
At NRF, CEO Brieane Olson was optimistic that TikTok’s model could be replicated elsewhere in the case of a shutdown but feared for creators.
Retail Gazette
JANUARY 16, 2025
Retail sales fell unexpectedly in the run-up to Christmas, slipping 0.3% in December, according to latest official figures. It follows a 0.1% increase in November , revised down from a previous estimate of a 0.2% rise. Analysts had been expecting sales to rise by 0.4% in December, with shoppers stocking up ahead of Christmas. TheOffice for National Statistics (ONS) said food sale volumes, mainly fromsupermarkets, were down 1.9% last month, while non-food stores were up 1.1%.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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