Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. But there is a fine line between success and failure. Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty and Pact have expanded their Beauty Dropoff recycling initiative chainwide, providing drop-off bins for clean, empty packaging from any beauty brand or retailer at all 1,350+ stores. The companies initially piloted the program last year in 90 Ulta Beauty stores, according to Glossy. Customers need to ensure there’s no liquid left in the packages and that they are small enough (generally no bigger than a fist) for the Beauty Dropoff program; larger packages can often be placed in curb

ATS 289

ATS Store Operations Customer Experience Fulfillment 289

Inside Retail

MARCH 19, 2024

Godfreys will be closed down after its administrators failed to seal a favourable acquisition proposal for the collapsed vacuum retailer. PWC received 55 expressions of interest and six indicative offers during the sale process. However, some of the interested parties withdrew while the others did not provide a sufficient offer to secure the business in the long term.

Returns 290

Returns 290

Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%. The online eyewear retailer, which sells in both B2B and B2C channels and is working with brick-and-mortar retailer U.S.Vision , has categorized approximately 3,000 SKUs since adopting the PIM solution, with more in the pipeline.

Management 275

Management ATS 275

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Customer Experience

Inside Retail

MARCH 19, 2024

KMD Brands says it expects significantly lower sales in the fiscal first half, reflecting weak consumer sentiment. The group forecasts sales to decline 14.5 per cent year over year to $434.2 million amid lower expected sales across all three brands. The company forecasts Rip Curl and Kathmandu’s sales to fall 9.2 per cent and 21.5 per cent, respectively.

Consumer 278

Consumer Visual Merchandising Wholesale Accounting 278

Retail TouchPoints

MARCH 19, 2024

Last week, the U.S. House of Representatives approved a bill that would force TikTok owner ByteDance to sell its ownership of the app or face a ban in the U.S. Despite (or perhaps because of) this political pressure, TikTok is pushing forward on some big commerce ambitions — and the popular platform is putting success metrics at the center of its efforts.

Merchant Services 264

Merchant Services Advertising Shopping Promotions 264

Retail Wire

MARCH 19, 2024

MrBeast, the popular American YouTuber, has struck a deal with Amazon MGM studios worth possibly $100 million for his first streaming series.

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264

Retail TouchPoints

MARCH 19, 2024

If Newton’s third law (“For every action there is an equal and opposite reaction”) holds true in marketing in 2024, we’re going to see some incredible creativity. Why? Well, 2023 wasn’t the year of storytelling or branding; it was the year of AI. ChatGPT, other GPT tools, Bard, AI-powered measurement tools and marketing automation all took higher billing and gobbled more headlines than clever or resonant marketing campaigns.

Marketing 264

Marketing Advertising ATS 264

Retail Wire

MARCH 19, 2024

Supermarket retailer Kroger recently made a move to sell its specialty pharmacy business to CarelonRx, a subsidiary of Elevance Health. This decision comes amidst discussions of a $24.6 billion merger with Albertsons, a grocery store chain.

Supermarket 264

Supermarket 264

Retail TouchPoints

MARCH 19, 2024

Fred Segal, the namesake of a retail brand that helped define California style in the 1960s and 70s, was known as the “Curator of Cool.” His shop became a magnet for celebrities like the Beatles, Bob Dylan and Farrah Fawcett, seeking items that were distinctive, unique and in style — or more often, ahead of the trends. That concept — carefully curating brands and creating a store that’s part selling space, part experiential destination — is being carried on by the brand’s latest iteration, Fred

Planning 262

Planning Fashion Visual Merchandising Location 262

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Inside Retail

MARCH 19, 2024

Since the 1990s, fast fashion has enabled everyday people to buy the latest catwalk trends. But the sheer volume of garments being whipped up, sold and soon discarded is contributing to a global sustainability crisis. Now, just when the fashion industry should be waking up and breaking free of this vicious cycle, it’s heading in the opposite direction.

Fast Fashion 246

Fast Fashion Fashion Accounting Consumer 246

Retail TouchPoints

MARCH 19, 2024

Kohl’s has increased its assortment of home décor items by 40% , adding new categories and elevating its mainstay bedding and bath products with more modern aesthetics and frequent pattern and color injections. The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 262

Customer Retention Consumer Marketing Visual Merchandising 262

Inside Retail

MARCH 19, 2024

Founded in Melbourne in 1948, men’s tailoring business Peter Jackson has entered a new phase of growth with three new stores opened so far this year and six more confirmed to open by the end of 2024, as well as a digital relaunch that is already underway. Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

MARCH 19, 2024

TRP , a cannabis retail, cultivation and distribution platform, has opened the doors to Cookies Chicago , the inaugural Windy City dispensary from the popular cannabis company Cookies. The West Loop location on N. Clinton Ave. offers a large selection of top-shelf Cookies products and a fresh menu for the Illinois market, featuring cultivars, vape cartridges, edibles and concentrates.

Customer Experience 255

Customer Experience Location Marketing Store Operations 255

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

MARCH 19, 2024

Solo Brands has secured a notable position on Fast Company's list of the World's Most Innovative Companies of 2024, ranking at No. 2 in the Consumer Goods category.

Consumer 203

Consumer ATS 203

Retail Focus

MARCH 19, 2024

Menswear brand Moss, previously known as Moss Bros, recently announced its return to the Scottish market, with the opening of a new store under its successful rebranding. The 2,372 sq foot Scottish flagship is the latest addition to the brand’s retail expansion and showcases a new store concept that combines modern design with timeless elegance. It’s new location is in the capital’s St James Quarter , which opened in 2021 and is now a landmark destination offering the largest retail and leisure

Location 147

Location Returns Shopping Marketing 147

Inside Retail

MARCH 19, 2024

No Ordinary Designer Label, trading as Ted Baker, has filed a notice of intention to appoint Teneo Financial Advisory as administrator. The notice came after NODL parent Authentic Brands Group terminated its agreement with AARC due to the latter’s failures to meet its financial obligations. “Despite our tireless efforts, the damage done during a period under AARC in which NODL built up a significant level of arrears was too much to overcome,” Authentic Brands Group chief strate

Accessories 130

Accessories Fashion 130

Retail Wire

MARCH 19, 2024

Tesla CEO Elon Musk defended using Ketamine in a new interview with Don Lemon. He believes it's good for business.

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130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

MARCH 19, 2024

“As long as the product speaks to the customer, and there’s a story behind it, then they’re into it,” said Douglas Low, CEO of clothing and accessories retailer Incu. He makes the comparison of a high-end bakery, selling expensive bread, and then an inexpensive shop selling Vietnamese pork rolls. Incu’s customers would go to both because the stories behind those shops resonate with the buyer.

Accessories 130

Accessories Shopping Returns Management 130

Retail Wire

MARCH 19, 2024

The chain store finds itself recalling yet another product from its shelves.

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130

Inside Retail

MARCH 19, 2024

Tumi unveils Asia Pacific flagship in Tokyo Located in Omotesando, a major luxury fashion destination in Japan’s capital Tokyo, the Tumi concept store is inspired by the brand’s famed 19 Degree collection and is billed as the first of its type globally. The ground-floor Tumi Asia-Pacific flagship store spans more than 186sqm and features a range of artistic design elements, inspired by Tumi’s 19 Degree collection which includes an aluminium backpack.

Boutique 130

Boutique Location Shopping Planning 130

Retail Wire

MARCH 19, 2024

BMW Motorrad, a renowned motorcycle manufacturer, has recently announced a recall for specific 2024 models in the United States.

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130

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

MARCH 19, 2024

Shopback’s decision to terminate its buy now pay later (BNPL) service in Malaysia and Singapore has sparked discussions and raised pertinent questions about the future of digital payment solutions in the region. Another BNPL player, Pace, also exited the game in Singapore after a voluntary wind-down of its business last August. According to a statutory declaration, Pace was unable to continue business operations “by reason of its liabilities”.

Merchant Services 130

Merchant Services Payment Services Finance Consumer 130

Retail Wire

MARCH 19, 2024

Hertz, the car rental car company, is in the midst of significant upheaval. Having already announced plans to sell off a substantial portion of its electric vehicle (EV) fleet, troubles are continuing to escalate.

Planning 130

Planning 130

Retail Dive

MARCH 19, 2024

Tony Spring, who took the helm just last month, remains confident that the department store still holds an important role in consumers’ lives.

Department Stores 126

Department Stores Consumer 126

Retail Wire

MARCH 19, 2024

Unilever has revealed plans to split off its ice cream unit, which includes Ben & Jerry’s and Magnum. This move is part of a wider restructuring effort that will affect 7,500 jobs.

Planning 130

Planning 130

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Marketing

Retail Gazette

MARCH 19, 2024

Ted Baker’s owner has filed a notice to appoint administrators, putting hundreds of jobs at risk. According to Sky News, No Ordinary Designer Label – which is owned by Authentic Brands Group (ABG) – has filed a notice to appoint Teneo Financial Advisory to lead an insolvency process of its UK operations. The move, which is expected to lead to store closures and job losses, comes around 18 months after ABG bought the fashion chain for £211m.

Fashion 126

Fashion ATS 126

Retail Dive

MARCH 19, 2024

The department store sees opportunity despite stubborn declines in the market since the height of the pandemic.

Department Stores 124

Department Stores Marketing 124

Retail Customer Experience

MARCH 19, 2024

Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.

Management 115

Management Consumer 115

Retail Dive

MARCH 19, 2024

Chris Metz says the company will focus in on Solo Stove and Chubbies as it looks to address a lack of product innovation at the company.

ATS 122

ATS 122

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