Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It is important to use your packaging for the advantage of your brand and brand messaging.

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Retail TouchPoints

FEBRUARY 8, 2024

Content created with Meta ’s generative AI tools already automatically receives an “Imagined with AI” label, but the company has shared how it is working to create technical standards and signals to notify users on its platforms when any of the content they see has been created using AI. “As the difference between human and synthetic content gets blurred, people want to know where the boundary lies,” said Nick Clegg, President of Global Affairs at Meta in a blo g post.

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Accounting Social Commerce Customer Experience ATS 317

Retail Wire

FEBRUARY 8, 2024

Uber, the ride-hailing company, made headlines this week, announcing its first annual operating profit. This significant achievement marks an important turn in the firm's approximately 15-year journey, shedding light on its resilience and capacity for growth.

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Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners also have found their position in the advertising ecosystem changing as third-party tracking cookies deprecate.

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Payment Services Advertising Customer Experience Consumer 312

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Customer Experience

Inside Retail

FEBRUARY 8, 2024

Chinese coffee chain Cotti Coffee has made its Australian debut with a takeaway outlet in Sydney. The store, located in the Cabramatta neighbourhood, offers a wide range of beverage selections including rice milk, coconut, and grapefruit-infused coffee. Cotti Coffee, founded in October 2022 by former Luckin Coffee executives Charles Lu and Jenny Qian, currently has over 6000 outlets in China and has expanded into 11 international countries.

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Location Marketing Consumer 277

Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate. This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI

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Retail TouchPoints

FEBRUARY 8, 2024

Kroger will be the first company to test out Intelligence Node ’s new digital shelf optimization solution as it seeks to enhance its online marketplace. The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

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Customer Experience Management Marketing ATS 278

Inside Retail

FEBRUARY 8, 2024

Sportswear retailer LSKD has won the Business of the Year title from Telstra Best Business Awards. LSKD emerged as the winner from more than 22,000 small and medium-sized business candidates nationwide. “In speaking to the judges, it was clear that LSKD is committed to the fitness community it serves, fostering an inclusive and high-performing culture that comes through in the quality of its products,” said Telstra Business group executive Amanda Hutton. “We’re thrilled t

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Accessories Fashion Marketing 264

Retail TouchPoints

FEBRUARY 8, 2024

Claire’s has tapped a range of young creators and influencers for its new campaign and a corresponding platform called The Collab, inviting them to share their stories, talents and perspectives through ongoing content development and social dialogue. The new platform will launch with a group of “Gen Zalphas” in tandem with the debut of the brand’s spring collection and will add new people throughout the year, with members influencing the retailer’s creative direction across content, communicatio

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Accessories Fashion Consumer Marketing 278

Inside Retail

FEBRUARY 8, 2024

Myer reported in its latest trading update that group comparable sales for the first half of FY24 were virtually flat, up by just 0.1 per cent, compared to the first half of the last financial year. The report revealed that online sales were $390.1 million and now account for 21.3 per cent of the retailer’s total sales, up from 20.5 per cent at the end of FY23.

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Accounting

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

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Inside Retail

FEBRUARY 8, 2024

Optus Retail is back-paying 3744 current and former employees it underpaid over $7.8 million. The backpayment includes more than $5.4 million in wages and entitlements and more than $2.4 million in superannuation and interest. Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. In April 2021, the telecommunications company self-reported the underpayments to the Fair Work Ombudsman following an internal review.

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Retail TouchPoints

FEBRUARY 8, 2024

Walgreens Boots Alliance (WBA) CEO Tim Wentworth has made three new executive appointments that reaffirm the company’s focus on health services and retail pharmacy. “Today’s announcement solidifies the leadership team that will carry WBA into its future as we look to expand our reach beyond neighborhood pharmacies into the fastest-growing areas of healthcare,” Wentworth said in a statement.

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Accounting Management Marketing Customer Experience 264

Retail Wire

FEBRUARY 8, 2024

The tech company Arm announced its third-quarter earnings that exceeded expectations, promising a profitable forecast for the next quarter. This revelation immediately provoked a surge in Arm’s shares, which skyrocketed up to 41% in extended trading.

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Customer Experience

Retail TouchPoints

FEBRUARY 8, 2024

Macy’s has launched a second new private label line as part of its ongoing reinvention of its in-house brand strategy aimed at making its offerings more customer centric. Developed following a large consumer survey and in-store fit clinics, the new State of Day loungewear brand is designed to help women “feel more comfortable and relaxed at home.” The first State of Day collection, which includes more than 165 pieces with prices ranging from $8.50 to $79.50 and sizes ranging from XS to XXL and u

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Consumer ATS 262

Retail Wire

FEBRUARY 8, 2024

Disney has marked its best day since December 2020 with an astounding 11% surge in its stock shares on Thursday. This leap was sparked by the company's first-quarter earnings, which exceeded expectations, and by a series of grand announcements about ambitious ventures.

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Retail TouchPoints

FEBRUARY 8, 2024

Target could soon be following in the footsteps of competitors Amazon , Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the new program could launch as soon as this year. The retailer already offers its free Target Circle loyalty program, providing members with deals and rewards for purchases.

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Retail Wire

FEBRUARY 8, 2024

About a year ago, the collapse of three midsized American banks sent shockwaves through the industry. Now, it seems we're heading back toward uncertain territory, as the specter of commercial mortgage defaults looms over regional banks.

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Finance 147

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

FEBRUARY 8, 2024

Recognising the benefits of adaptable space, the retail sector has seen an increase in demand for moveable wall systems that allow the reconfiguration of a shop floor layout, or in a shopping centre, as a glass divide that can be opened out during the day. With such systems becoming integral to the smooth running of the retail outlet, emphasis must be placed on the maintenance and service of such systems, minimising the risk of unscheduled downtime, or a degradation of fire safety performance.

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Fashion Shopping Management ATS 147

Retail Wire

FEBRUARY 8, 2024

The New York Times closed 2023 with 10.36 million subscribers, including 9.7 million who subscribe only to digital content. This information was shared with investors in the company's year-end review.

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Retail Focus

FEBRUARY 8, 2024

Sovereign Centros has announced the signing of a significant upsize at Metrocentre for anchor tenant Primark. Adding 14,100 sq ft of trading space, the multinational fashion retailer has shown its commitment to the number one destination in the North East and top 5 UK super regional mall. Primark first joined Metrocentre nearly 20 years ago, before relocating into its current site in 2010.

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Planning Fashion Shopping Management 147

Inside Retail

FEBRUARY 8, 2024

Gucci’s parent company, Kering Group, has reported a revenue of €19.5 billion (US$21 billion) for last year, down 4 per cent year on year, with net income attributable to the group amounting to €2.9 billion. “In a trying year for the group, we strengthened our organization and took significant steps to further enhance the visibility and exclusivity of our Houses,” said François-Henri Pinault, chairman and CEO of Kering Group.

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Fashion Marketing ATS 130

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Wholesale

Retail Focus

FEBRUARY 8, 2024

Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The concept of pop-up stores has a rich and diverse history, stemming from various cultural and commercial phenomena spanning centuries. Its origins can be traced back to the vibrant European Christmas markets, notably the Vienna December market in 1928, which showcased temporary installations and seasonal merchandise, laying the foundation for the temporary retail experience.

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Merchant Services Fashion Consumer Clienteling 147

Inside Retail

FEBRUARY 8, 2024

Jeans retailer Lee has partnered with artist Jean-Michel Basquiat to launch a global collection blending legendary denim and art in styles for both men and women. Inspired by Basquiat’s sense of style and personality, the collection includes jackets, bottoms, tops, tees, sweaters, and sweatshirts featuring artworks such as the “Warrior”, “Pez Dispenser”, and others.

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Boutique Accessories Fashion Marketing 130

Retail Wire

FEBRUARY 8, 2024

Big news from the world of energy research as scientists and engineers near Oxford, England, make a significant breakthrough in nuclear fusion energy. They've set a new record that further realizes the potential to harness this futuristic power source.

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Inside Retail

FEBRUARY 8, 2024

Earlier this month, American footwear brand New Balance announced the launch of its new resale program, Reconsidered. Consumers can now view and shop for pre-owned shoes through the brand’s website. Items include consumer returns and cosmetically imperfect footwear that cannot be sold as new but have been cleaned as needed. An ​​​​in-store trade-in program is being piloted at eight New Balance retail locations before scaling into more US stores later this year.

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Fashion Fulfillment Apparel Consumer 130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

FEBRUARY 8, 2024

Trader Joe's has found itself faced with two separate food contamination issues. Some of the supermarket's products are contaminated with Listeria, while others may potentially contain "foreign material.

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Supermarket 130

Inside Retail

FEBRUARY 8, 2024

This year’s Lunar New Year, which officially begins on February 10, comes amid a backdrop of economic uncertainty. Recent downbeat comments from industry giants, such as Starbucks, Pandora, and Carlsberg, underscore a growing sense of pessimism regarding Chinese consumer demand, casting shadows over the world’s second-largest economy. The country is facing a host of problems, ranging from customers tightening their belts amid uncertain employment prospects for younger people, to a plunging

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Payment Services Consumer Customer Experience Checkout 130

Retail Gazette

FEBRUARY 8, 2024

Primark is set to invest more than £100m in its UK stores this year as it marks 50 years on the British high street. The fashion and home retailer is set to open three new shops, three relocations and two “significant extensions” to existing stores across the next 12 months. It will also begin refurbishment of 15 sites as part of its ongoing refit programme to reduce its carbon footprint across its proporty estate.

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Fashion Shopping Planning ATS 124

Inside Retail

FEBRUARY 8, 2024

L’Oréal Group announced its acquisition of Swiss innovation and environmental “water-tech” company Gjosa in January this year and today reported record annual results for 2023, with double-digit growth and sales of $68.3 billion. As the world’s largest cosmetics company, it continues to outperform the dynamic global beauty market. L’Occitane Group, an international cosmetic manufacturer and retailer specialising in natural and sustainable ingredients, also reported double-digit growt

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Marketing Consumer Management ATS 130

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