Retail Gazette

DECEMBER 20, 2023

One of the good news stories of 2023 has been the resurgence of M&S, which just last month hailed a better-than-expected 75% rise in first-half profit. A big driver of his performance has been the long-awaited revival of its fashion arm. In fact M&S clothing is – dare we say it – cool again. With stylish celebrity ambassadors and a booming social media channel, the retailer’s designs are a fry cry from the frumpy fashion that filled its stores not so long ago.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

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Retail Wire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

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Tokinomo

DECEMBER 20, 2023

2023 marked a year of unparalleled achievement for Tokinomo, characterized by groundbreaking innovations, influential participation in key events, and notable recognition in the retail marketing sphere.

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Customer Experience

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers. The FTC complaint said that from 2012 to 2020, store employees using this technology erroneously accused customers of wrongdoing based on “thousands” of false positive matches with a database of shoplifters and other troublemakers.

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Inside Retail

DECEMBER 20, 2023

Australia Post and its subsidiary StarTrack have committed to pay about $2.9 million in compensation for lost or damaged parcels. The failure affected about 10,500 business contract customers and fewer than 1000 recipients of StarTrack deliveries, according to the Australian Competition and Consumer Commission (ACCC). The consumer watchdog said that the two companies admitted they likely committed misleading or deceptive practices when they declined compensation requests and incorrectly told som

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Inside Retail

DECEMBER 20, 2023

Polo Ralph Lauren is growing its presence in Australia by opening a new store in Sydney’s Westfield Warringah Mall. The store stocks Polo Ralph Lauren men’s and women’s clothing, which will be available to customers right before Christmas. The product selection includes the latest items from the women’s Spring Summer 2023 collections, with some pieces available exclusively to the new store.

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Retail TouchPoints

DECEMBER 20, 2023

Is it just me, or is advertising getting weirder? There was a time not long ago when brands and ad agencies would talk about the big idea and the importance of telling a compelling story. But these days, with TikTok dominating the social media landscape, it seems like big ideas are being traded in for an army of smaller, weirder ones. With the average TikTok user swiping up every three to five seconds, there’s less and less time for an actual story to get set up.

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Retail Wire

DECEMBER 20, 2023

General Mills, the multinational manufacturer and marketer of well-known brands like Cheerios and Nature Valley, reduced its yearly sales prediction this Wednesday.

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Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. “Our customers are New Yorkers, and they are savvy, on the move and always looking for smart, convenient ways to shop,” said Perry Blatt, Director of Ecommerce and Business Development for Fairway Market in a statement.

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Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Retail Wire

DECEMBER 20, 2023

Comcast's Xfinity has been hit by a major data breach, with unauthorized access to its systems between Oct. 16 and Oct. 19.

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Retail TouchPoints

DECEMBER 20, 2023

Alibaba Group has given Eddie Wu, already Group CEO and head of the Alibaba Cloud unit, responsibility for its biggest revenue generator, the Taobao and Tmall Group (TTG). Wu is replacing Trudy Dai, one of Alibaba’s original 18 founders, as CEO of TTG, but she will remain with the company to help set up an asset management company. “Eddie’s leadership of both Alibaba Cloud and TTG will ensure total focus on, and significant and sustained investment in, our two core businesses of cloud computing

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Retail Wire

DECEMBER 20, 2023

Publix and Fresh Express bagged Spinach has been recalled after the Florida Department of Agriculture registered a positive result for Listeria during a routine test.

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Inside Retail

DECEMBER 20, 2023

Kristy Dickinson is a jewellery designer and founded Haus of Dizzy, to amplify the voices of those who have been silenced. Haus of Dizzy was featured as one of the 20 Coolest Retailers in Australia, in the November issue of Inside Retail magazine. Inside Retail : Tell me about your career journey – as a jewellery designer and the founder of Haus of Dizzy.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

DECEMBER 20, 2023

In a recent ruling, a jury in Washington state commanded the globally recognized agrochemical firm, Bayer's Monsanto, to pay a staggering $857 million.

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Inside Retail

DECEMBER 20, 2023

LSKD, National The LSKD BAF (Big As *) bus is not your typical double-decker automobile. Rather, it’s a vibrant and innovative addition to the LSKD sportswear brand, which is taking the brand on the road and across the country as part of its “Chase The Vibe Tour”. The brainchild of LSKD’s head of design Dylan Osborne, the concept came to life when the brand purchased the 1970s double-decker bus that once served as ‘The Love Bus’ in Byron Bay.

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Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences.

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Inside Retail

DECEMBER 20, 2023

Melbourne furniture businessman Franco Cozzo – whose catchy television commercials and larger-than-life personality made him something of a Victorian identity – has passed away at the age of 87. “It is with great sadness that we announce the passing of our beloved Franco Cozzo,” his family said in a statement. “He was surrounded by his loving wife and family.” Cozzo rose to fame after appearing in a series of TV advertisements for his furniture store in the 1980s, with hi

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

DECEMBER 20, 2023

The financially troubled co-owner of the Chrysler Building, Signa Holding, has been mandated by an Austrian court to sell its stake in the famed skyscraper.

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Inside Retail

DECEMBER 20, 2023

The retail world is abuzz with the $742 million (US$500 million) acquisition of Farfetch Holdings by South Korean e-commerce company Coupang together with investment firm Greenoaks. In a statement, Bom Kim, founder and CEO of Coupang, declared, “Farfetch is a landmark of the luxury landscape and has been a transformative force in demonstrating that online luxury is the future of luxury retail.

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Retail Wire

DECEMBER 20, 2023

After enduring months of intense discussions, Volkswagen AG and its influential labor chiefs have reached a preliminary understanding.

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Inside Retail

DECEMBER 20, 2023

As 2023 comes to a close and we look back on the year that was – and the year ahead – the Australian retail sector is on fast-forward. Once upon a time, the festive season was the last gasp before a January slowdown. Multiple industries across the country took a much-deserved breather. But it feels like in the past decade, that break has been eroded.

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Wholesale

Retail Wire

DECEMBER 20, 2023

After a prolonged three-year negotiation period, Southwest Airlines and its pilots' union are on the cusp of a breakthrough.

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Inside Retail

DECEMBER 20, 2023

As your brand grows and you incorporate more tools into your tech stack, it’s time to start thinking about how you put all your customer data into action. A customer data platform (CDP) is an essential tool for maximising the value of zero- and first-party data – especially when it comes from multiple data sources. The right CDP serves as a single source of truth that unifies all your customer data across different formats, platforms, and systems – all accessible in one place.

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Retail Wire

DECEMBER 20, 2023

Cruise passengers seeking an escape from winter weather in the Bahamas unexpectedly faced the chill of Boston-area temperatures.

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Inside Retail

DECEMBER 20, 2023

Societal pressures and a sense of entitlement suggest that this Christmas period will be a challenge for retailers to manage theft and customer aggression. The need for continued vigilance and innovative approaches towards retail crime prevention is essential to maximise retail profits and workers’ safety. High foot traffic and crowded stores during this period make it easier for shoplifters to blend in and commit theft.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

DECEMBER 20, 2023

Lidl GB has become the first supermarket to introduce 28 weeks full pay for colleagues on maternity or adoption leave. From 1 January 2024, the discount grocery giant will double paid maternity and adoption leave, with colleagues now benefiting from over six months of full-pay, up from 14 weeks. Aldi said the move will not only support parents, but also “set a new benchmark for others in the industry to follow” As part of a raft of new employment benefits , the discounter will also b

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Supermarket 139

Intelligence Node

DECEMBER 20, 2023

Meet Amar Mandal, a skilled data scientist at Intelligence Node, where he blends analytical expertise with retail innovation. Amar plays a crucial role at Intelligence Node, harnessing his expertise to. The post Employee Spotlight: Meet Amar Mandal, a Talented Data Scientist & the Employee of the Year appeared first on Blog.

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ATS 104

Retail Gazette

DECEMBER 20, 2023

Frasers Group has confirmed a cut-price of approximately £52m to purchase Matchesfashion from Apax Partners. The takeover means heavy losses for the private equity firm, which is said to have invested roughly £600m into the business since buying it from Matchesfashion founders six years ago, according to Sky News. The deal includes refinancing around £20m of debt owed by the fashion company.

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Retail Wire

DECEMBER 20, 2023

E-commerce giant Coupang has jumped in to save struggling UK-based luxury retailer Farfetch with $500 million in emergency funding.

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