Tue.Dec 17, 2024

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How AI Assistants are Already Reshaping Shopping

Retail TouchPoints

2024 is set to go down in history as the year of the AI assistant. Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. Amazon was one of the first retailers to launch an AI shopping assistant, but others swiftly followed.

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Grubhub Hit With $25M Penalty for Deceiving Diners, Drivers, and Restaurants

Retail Wire

Grubhub allegedly hid fees, added unaffiliated restaurants, and misled drivers about pay.

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Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

Retail TouchPoints

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

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Shake Shack Has Free Burgers Every Day Until December 24th

Retail Wire

Shake Shack is enticing its customers with free food.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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David’s Bridal Acquires Wedding Media Brand, Launches Pearl Media to Create ‘Ultimate Inspiration Network’

Retail TouchPoints

David’s Bridal has acquired wedding media brand Love Stories TV and is launching into retail media with the debut of the Pearl Media Network. Engagement and wedding planning timelines are getting longer, according to Signet , with couples dating for 3.25 years on average before proposing. Additionally, the average length of an engagement is now between 12 and 18 months.

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Beare Park founder Gabriella Pereira reveals her pop-up strategy 

Inside Retail

Gabriella Pereira is the director of Beare Park and the recipient of the Australian Fashion Laureates Emerging Designer of the Year award this year. Beare Park recently opened the doors to its first bricks-and-mortar retail experience with a month-long pop-up residency in Potts Point, providing a taste of things to come for the Sydney shopper. Meet Beare Park Beare Park is a luxury fashion label made, designed and owned in Australia.

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What True Classic’s nationwide Target launch reveals about the brand’s future

Inside Retail

Amidst the menswear boom that has been taking place over the past few years, it has become increasingly hard for newer brands to establish themselves in this space. However, one industry newcomer that has managed to buck all expectations is True Classic. Five years after launching into the market with its hero product, a true-blue fitted t-shirt, the brand now operates 9 brick-and-mortar stores, alongside thriving direct-to-consumer and wholesale operations.

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Teamsters Threaten Strikes Against Amazon Fulfillment Facilities in NYC and Illinois

Retail TouchPoints

With claims from Teamsters General President Sean OBrien that Amazon is pushing its workers closer to the picket line by failing to show them the respect they have earned, Teamsters locals at two New York City facilities and one in Skokie, Ill. have authorized strikes against the company just as the holiday season is adding increased pressure on ecommerce fulfillment.

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Innovation wins: Why global marketplaces are winning the online war

Inside Retail

Research from E-marketer shows that global marketplaces accounted for 62 per cent of online retail sales last year up four points from 2022. Their share almost certainly rose further this year. We think it is accelerating, says David McLean, CEO and founder of last-mile logistics and Pick-up, Drop-off (Pudo) specialist Hubbed, which works with some of the worlds largest marketplaces, a growing number of local direct-to-consumer retail brands and The Iconic.

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Walmart Makes 5-Year, $1.3 Billion Investment in Chile Stores and Operations

Retail TouchPoints

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country. This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Chinese fashion brand Urban Revivo ramps up store openings in Southeast Asia

Inside Retail

Chinas Fashion Momentum Group (FMG) has opened its largest Urban Revivo store and the first Benlai store in Southeast Asia in the heart of the newly opened shopping precinct One Bangkok , signaling its bigger goal to increase its market share outside its home market. When we entered Thailand, it was similar to when we entered China or other countries, Leo Li Mingguang, chairman and CEO of Fashion Momentum Group, said in the media conference hosted at One Bangkok.

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Bloomingdale’s to Serve as Fulfillment Option for Luxury Brands with DTC Sites

Retail TouchPoints

Bloomingdales has partnered with retail connectivity platform Lucky to allow luxury brands that sell in its stores to connect their in-store inventory to their DTC websites. The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website. Example of the Lucky integration.

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Customers are co-creating their own retail experiences

Inside Retail

Generative Artificial Intelligence (GenAI) is driving a personalisation revolution in retail. But its not the kind of personalisation the industry has been discussing over the last decade. Previously, the focus has been on using customer demographics and historic purchasing data to tailor the shopping experience, with real-time recommendation engines creating highly curated product promotions.

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Dave & Buster’s Launches Winter Season Pass After Announcing CEO Resignation

Retail Wire

A new winter deal comes on the heels of a major shakeup for Dave & Buster's corporate team.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Seoul Tonic’s founder personally delivered product to 40 Woolworths Metro stores

Inside Retail

Seoul Tonic was meant to launch into Woolworths Metro stores across Victoria, Queensland and New South Wales on December 18 but was delayed after the strike. The Korean-inspired beverage is already stocked by independent retailers as well as big retailers such as Dan Murphys, BWS and Amazon but the brand founder Sophie Hood was determined to ensure Seoul Tonic made its supermarket debut in time for the festive season.

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Blue Stripes x Nick DiGiovanni Break Record for World’s Largest Chocolate Bar

Retail Wire

Blue Stripes, a trailblazer in sustainable chocolate, and celebrity chef Nick DiGiovanni have officially broken the Guinness World Record for the world's largest chocolate bar.

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Enza Home makes Australian debut with Melbourne flagship

Inside Retail

Turkish-headquartered furniture retailer Enza Home has launched its first Australian showroom in Melbourne. The 1500sqm flagship store opened at Ringwood and features a range of sofas, dining sets, bedroom furniture, lighting, and home textiles. “This showroom is more than just a retail space it’s a source of inspiration, offering customers access to premium European craftsmanship and the flexibility to create homes that reflect their unique personalities,” said Mojtaba Mosahe

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Vera Wang Sells Namesake Brand to WHP Global After 35 Years

Retail Wire

Vera Wang may have sold her namesake brand, but she will stay on as CCO and founder.

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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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Hamleys delivers early Christmas present to Naples shoppers with fourth Italian store

A1 Retail

Christmas arrives early for shoppers in Naples and the Campania region this year as Hamleys, the worlds finest toy store opens its doors at Torre Annunziata in the brand new MaxiMall Pompeii, the innovative new retail hub set in the shadows of Vesuvius and the historic archaeological site. This is thefourth Hamleys store in Italy, opened in collaboration with GIOCHI PREZIOSI S.P.A., Italy’s toy manufacturer and distributor.Spanning over 750 square meterson a single level, the store brings

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Some Walmart Workers Are Reportedly Strapping on Body Cameras

Retail Wire

With body cameras, Walmart may be looking for a way to improve worker safety.

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Mastering SEO for eCommerce Product Pages With Intelligence Node

Intelligence Node

eCommerce spending is soaring, and everyone is trying to profit. According to Forrester, US online retail sales are set to hit $1.6 trillion by 2028. Thats 28% of all retail. The post Mastering SEO for eCommerce Product Pages With Intelligence Node appeared first on Blog.

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True Classic Partners With Target, Selling T-Shirts in 460 Stores

Retail Wire

True Classic is expanding its retail reach by partnering with Target.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Frasers CEO Michael Murray nominated for Hugo Boss board seat

Retail Gazette

Frasers Group CEO Michael Murray has been nominated for a role on Hugo Boss’ supervisory board as the German retailer unveiled a host of new members today (17 December). Hugo Boss said Stephan Sturm will step in as chairman of the supervisory board, replacing Hermann Waldemer, who has held the position since 2020. The fashion brand has also put forward Murray and Andreas Kurali, the former deputy CFO of US tobacco giant Philip Morris International, as candidates for board membership.

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Taco Bell’s New Chicken Nuggets Receive Rave Reviews, Especially With Hidden Valley Dipping Sauce

Retail Wire

Taco Bell's new Crispy Chicken Nuggets are receiving rave reviews.

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Allegations of unsafe working conditions at Amazon come to a head with Senate probe, strike threat

Retail Dive

“Our employees’ safety is and always will be our top priority,” an Amazon spokesperson said Monday.

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Cracker Barrel Protested by Parents of Special Needs Children. Here’s Why

Retail Wire

Cracker Barrel reportedly refused to serve a group of special needs and autistic children.

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Turn Your Website Into a Money-Maker: Tips for Small Business Success

Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

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SEC charges Express with failing to disclose $1M in perks to former CEO

Retail Dive

The agency did not impose a penalty, though, in part because the apparel retailer self-reported.

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Walmart Christmas Tree Light Controllers Recalled Over Fire Safety Concerns

Retail Wire

The Walmart Christmas tree light controllers, sold under the Mr. Christmas brand, are at risk of overheating.

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Over 157M expected to shop in stores, online on Super Saturday

Retail Dive

According to the NRF, half of those with shopping to finish will do so online, while 37% will head to department stores.

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Homegrown Manchester café and bakery Blanchflower comes to Trafford Centre

A1 Retail

Trafford Centre is thrilled to announce that local independent brand Blanchflower will open a new caf focusing on coffee and baked goods, next February in a 400 sq ft location. Blanchflower Coffee and Bakerys arrival at Trafford Centre is part of a wider initiative in which the centre is championing unique and distinctive local businesses, all in a bid to celebrate the cultural dynamism that the city boasts.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s