Thu.Jan 09, 2025

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How AI is Driving Identity-Based Marketing Strategies to Boost Customer Lifetime Value

Retail TouchPoints

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. In fact, a recent report estimated there were more than $300 billion in retail ecomm sales in Q3 2024 alone. With that success comes a highly competitive market filled with brands fighting to claim – and retain – market share.

Marketing 251
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Experts weigh in on Nordstrom’s privatisation deal with El Puerto de Liverpool

Inside Retail

Over the past few weeks, the retail industry has been buzzing about the news of legacy retailer Nordstroms privatisation plans. In late December, the company announced that the Nordstrom family, including Erik, Pete, and Jamie Nordstrom, among others, and Mexican retail group El Puerto de Liverpool would acquire all the outstanding common shares for US$6.25 billion.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 250
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Delta Announces Partnership With Uber, Google During AI-Heavy CES Keynote

Retail Wire

Delta Air Lines is partnering with Uber and Google, while also launching its Delta Concierge AI assistant.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Amazon Launches Advertising Service for Retailer Apps, Websites

Retail TouchPoints

Amazon has unveiled a new offering, the Retail Ad Service , which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com. The service, which is built on the Amazon Web Services (AWS) cloud infrastructure, enables online retailers to show product ads on their search, browse and product pages.

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Research uncovers the habits of consumers using BNPL. Hint: They spend more

Inside Retail

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. True, some stores offered lay-by plans that would let you pay for goods in instalments. But if they didnt, and you didnt already have a credit card, youd have to go to a bank and apply for one. That would mean providing a range of supporting documents, negotiating an appropriate credit limit, and waiting for approval.

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Navigating change: Insights into China’s luxury market trends for 2025

Inside Retail

As China’s luxury market continues to evolve amidst economic shifts and changing consumer behaviours, understanding the complex dynamics of this vital sector has become increasingly crucial for global luxury brands. MDRis China Luxury Consumer Forecast 2025 offers insights into Chinas luxury sector and a roadmap for brands seeking to navigate this complex market.

Marketing 130
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2025 Trends: AI Continues its Rise, Tariffs’ Uncertain Impact, Circular Commerce Blossoms

Retail TouchPoints

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. 13 from 6 to 8 p.m. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints. Adam Blair] Reflections on AI Use Cases PAN: Dont expect to walk by any vendor booths at NRF next week without having them tell you about their latest AI off

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Ring in a Healthier New Year With Walmart Wellness Day

Retail Wire

Walmart's Wellness Day will take place on Saturday, Jan. 11.

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JCPenney Joins SPARC Group to Form Catalyst Brands

Retail TouchPoints

JCPenney and SPARC Group, which holds a portfolio of brands including Aropostale, Brooks Brothers, Eddie Bauer, Lucky Brand and Nautica , have formed a joint venture in an all-equity transaction to create Catalyst Brands. The new company launches with more than $9 billion in revenue, 1,800 store locations and 60,000 employees. Catalyst Brands also has sold the U.S. operations of Reebok and is exploring strategic options for Forever 21 soperations.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Peet’s Coffee Debuts High-Protein Lattes, Drinks Rich in Vitamins C & D

Retail Wire

Peet's Coffee is joining the high-protein bandwagon.

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NRF 2025 Preview: New York’s Javits Center Once Again Becomes the Center of the Retail Universe

Retail TouchPoints

NRF 2025: Retails Big Show will return to New York Citys Javits Center January 12-14, with attendees from all over the globe converging on the Big Apple to visit the more than 1,000 exhibitors and attend the 175 sessions, starting with AI and continuing through the entire retail alphabet. Last years show drew approximately 40,000 attendees. High-profile speakers at the 2025 event will include: Tracee Ellis Ross, Founder, Pattern Beauty ; Pete Nordstrom, President, Nordstrom ; Joshua Schulman, CE

Returns 205
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Goodyear’s Smart Tires Predict Disaster: New Tech Senses Rain and Ice

Retail Wire

“Smart tires” will soon be on your new car. New tech from Goodyear puts sensors in tires to detect slick roads.

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How being ‘positively dissatisfied’ kept M&S in fashion this Christmas

Retail Gazette

M&S has had another strong holiday season , with its clothing and home division outshining competitors and building on its recent resurgence. Despite McKinsey stating the wider fashion industrys outlook for 2025 appears to be a continuation of the sluggishness seen in 2024: revenue growth is expected to stabilize in the low single digits, M&S defied these odds with a 1.9% increase in sales over the 13 weeks leading up to 28 December.

Fashion 104
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Creators Flock to ByteDance’s Lemon8 as TikTok’s Future Hangs in Balance

Retail Wire

Video creation app Lemon8 is the little sister to TikTok.

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How to build consumer trust online: Insights from 1500 Aussies

Inside Retail

I get a little obsessive about the ~98 per cent of people who visit a site and dont buy. Why did they come? And what did they want that we didnt give them? To help answer this, I spend a lot of my time having conversations with prospective customers – the 98 per cent who could buy your product but dont. Not selling enough dog accessories? Talk to dog owners.

Consumer 130
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Tim Hortons Debuts Free Coffee Mondays and Tasty Winter Menu

Retail Wire

Tim Hortons is ready to warm up the winter months with a new menu and free coffee on Mondays.

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J.C. Penney, Brooks Brothers operator join forces as ‘Catalyst Brands’

Retail Dive

The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Target Adds Over 2,000 Wellness Products, More Than Half Priced at Under $10

Retail Wire

Target is lining up for a serious push in the wellness category.

ATS 130
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REI shutters experiences business, eliminating hundreds of jobs

Retail Dive

More than 400 employees will be let go as part of the decision. CEO Eric Artz said the 40-year-old experiences division was unprofitable.

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Mashed Potato Recall: Missing Ingredient on Label Sparks Customer Concerns

Retail Wire

A mashed potato recall is affecting Dierbergs Markets' customers.

Marketing 130
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The Pop-Up Club extends innovative retail business in two major UK city locations

A1 Retail

Successful pop-up shopping experience The Pop-Up Club has extended two of its retail leases in major UK cities, Manchester and London, as it continues to champion its collection of independent traders and retailers The Pop-Up Club has continued its efforts to highlight the UK high street as it announces extensions for two of its current retail units until the end of the month for Manchester Arndale and 27th January for Londons One New Change.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Starbucks Introduces New Merch Items for Valentine’s Day

Retail Wire

Starbucks has a new collection for the lovers.

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Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025

365 Retail

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

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Paris Baguette Kicks Off 2025 With New Butter Pecan Treats and Sourdough Sandwiches

Retail Wire

Paris Baguette continues expanding its menu offerings.

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These 5 tween retailers once dominated the space. Here’s where they are now.

Retail Dive

The tween category was a staple for brands like Wet Seal and Delia’s, that have since faded from the spotlight as stores didn't keep up with the changing needs of new generations.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Josmo opens Mumbai store with "just the right amount of drama"

Dezeen

Goan furniture brand Josmo has opened a flagship store in Mumbai , designed by founder Anjali Mody to reflect a contemporary approach to Indian design craft. With India's interior design market growing fast , Josmo is one of several homegrown brands on the rise. The Mumbai store is the company's first outside Goa, where it was founded by Mody in 2010.

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Consortium Brand Partners acquires Jonathan Adler

Retail Dive

This is the private equity firm’s third acquisition in 18 months, following previously announced deals with Draper James and Outdoor Voices.

Outdoor 98
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How a Leading Confectionery Manufacturer Increased Stock Volume by 40% with Real-Time Insights

Wiser

The Challenge A global confectionery manufacturer in Australia ran monthly half-price promotions at key retailers, aiming to boost impulse purchases by placing discounted products in high-traffic areas like aisles and gondola ends. However, sales consistently fell short of expectations. The brand suspected that stockouts were undermining the effectiveness of their campaigns, especially during peak weekend shopping periods.

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Shaftesbury Capital brings a trio of brands to Soho

A1 Retail

Shaftesbury Capitalhas announced that lifestyle and apparel brandCarhartt WIPhas opened their new flagship on Sohos Brewer Street. The West End destination has also recently welcomed fashion retailer,Ronning, and craft jean makerBlackhorse Lane Ateliers, both on Berwick Street. Carhartt WIP has launched its new 4,000 sq ft flagship, relocating from 72-74 Brewer Street into a larger unit at 33-35 Brewer Street.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.