Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. But too often, in trying to reach this final destination, retailers are missing out on the proverbial journey — and that journey is usually far more lucrative than the typical take-no-prisoners

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Retail Focus

DECEMBER 21, 2023

Laminate is becoming increasingly realistic and it has a huge number of benefits. If you have a busy household then laminate is a fantastic choice too. If you want to find out more about laminate or what benefits it has to offer then the only thing you have to do is take a look below. Easy Manufacturing Process One thing to know about oak laminate flooring is that it has a photo image that has several high-density and protective layers.

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Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). 1. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign

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Retail Wire

DECEMBER 21, 2023

Warner Bros. Discovery and Paramount Global are reportedly in the preliminary stages of merger discussions.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

DECEMBER 21, 2023

Walmart partnered with People of Crypto (POC) Lab to develop an interactive, virtual odyssey designed to commemorate Hip Hop’s 50th anniversary. The virtual experience is designed as a “choose your own journey” experience, where visitors can learn, network and simply enjoy the space, creating new opportunities for the retailer to blend “IRL” (in real life) and “IVL” (in virtual life) experiences.

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Retail Wire

DECEMBER 21, 2023

Walgreens will need to build up its IT department to reach its goals of using tech to boost sales, scale its healthcare division, and remodel its stores to logistic hubs.

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Retail Focus

DECEMBER 21, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the global retail technology partner, reveals. Top 5 areas where AI delivers the most value to UK consumers:- 1 – Pricing and promotions – 28% 2 – Loyalty – real-time personalised rewards – 18% 3 – Product discovery when searchin

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Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 million members that are designed to “foster deeper connections with current members and attract new loyalists.

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Retail Wire

DECEMBER 21, 2023

A pivotal ruling took place this Wednesday as the U.K.'s highest court declared that AI can't be credited as an inventor in a patent application.

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Retail TouchPoints

DECEMBER 21, 2023

The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit year after year. Sure, these tracks may get us in a festive mood, but for retail workers listening to them on what can feel like a truly endless loop they could also lead to madness. New research from customer feedback company HappyOrNot reveals that not all holiday hits are created equal for store associates.

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

DECEMBER 21, 2023

The Biden administration has announced that it has started writing key standards and guidance to regulate the safe implementation of generative artificial intelligence.

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Retail Dive

DECEMBER 21, 2023

The department store said the $1 billion turnaround announced earlier this year has already boosted traffic and loyalty, but is it bold enough?

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Retail Wire

DECEMBER 21, 2023

Letitia James is fighting for SiriusXM customers, who she said were treated unfairly by the streaming giant.

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Retail Dive

DECEMBER 21, 2023

The loyalty program, which has over 42 million active members, will launch in January with a new name and an enhanced birthday gift experience.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

DECEMBER 21, 2023

It's been a week of interesting workforce decisions at two branches of Wells Fargo in the United States. At the New Mexico branch in Albuquerque, employees have voted to join a union.

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Retail Dive

DECEMBER 21, 2023

Linh Peters had arrived last year from Calvin Klein, but was affected by the drugstore retailer's second workforce reduction of the year.

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Retail Wire

DECEMBER 21, 2023

The social media platform was unexpectedly down for one hour.

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Retail Dive

DECEMBER 21, 2023

Buy online, pickup in store accounted for one-fourth of online orders in the three weeks after Cyber Monday, according to Salesforce.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

DECEMBER 21, 2023

Rite Aid, the U.S. retail pharmacy chain, is facing a five-year ban on the use of facial recognition technology.

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Retail Gazette

DECEMBER 21, 2023

2023 has been an eventful year in the world of retail, from the collapse of a high street stalwart to eye-watering inflation. As the year comes to an end, Retail Gazette looks at some of the biggest stories that rocked the sector over the last 12 months. Wilko’s administration In perhaps the biggest retail story of the year, value giant Wilko plunged into administration in August.

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Retail Wire

DECEMBER 21, 2023

A Toyota safety recall has been issued for certain models of Toyota and Lexus vehicles. The recall spans across an estimated 1 million vehicles sold in the United States between 2020 and 2022.

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Retail Customer Experience

DECEMBER 21, 2023

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

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Shopping 115

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

DECEMBER 21, 2023

Bird Global, the driving force behind green electric transportation, has recently embarked on a journey to revamp its financial structure.

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Retail Gazette

DECEMBER 21, 2023

Iceland is set to sell a range of frozen vegetables and fresh produce for just 1p in a bid to help their customers’ budgets go further this festive period. The offer will run at the supermarket for two days from 21 December to 22 December. The move comes as research commissioned by the retailer found 48% of Brits are worried about affording food shops in the lead up to Christmas.

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365 Retail

DECEMBER 21, 2023

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced two more additions to the C-suite team and that it has experienced a surge of growth and momentum in 2023. Throughout the year, the company expanded its offerings and sharpened its operations to enhance product experiences for brands, manufacturers, retailers, and distributors on a global scale.

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Retail Dive

DECEMBER 21, 2023

A fourth of respondents to a new survey said their last holiday shopping stop was at the big box retailer, followed by Target and Kohl’s.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Dezeen

DECEMBER 21, 2023

3D-printed shelving structures informed by Catalan-modernist buildings were used for shelving in this store designed by External Reference for a Spanish jewellery brand. Experimental jewellery designer Adriana Manso asked Carmelo Zappulla's studio External Reference to develop a suitably unusual interior concept for her first physical store in the city.

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Cisco Retail

DECEMBER 21, 2023

When you think about software networking, at its core, it has two basic functions: (1) send traffic from A to B as quickly and efficiently as possible, and (2) move traffic from A to B but NOT to X,… Read more on Cisco Blogs

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Retail Dive

DECEMBER 21, 2023

MacArthur Beauty “saw an opportunity to save this brand and turn it around” after the company received a warning notice from the U.K. government.

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Cisco Retail

DECEMBER 21, 2023

The end of the year and the start of the next is always a time of retrospection and celebration.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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