Retail TouchPoints

NOVEMBER 8, 2023

Not too long ago, marketplaces were something of a joke among the ranks of legacy retailers, easily brushed off as the naïve fancy of tech upstarts who didn’t understand true retailing. But in the last few years, marketplaces have slowly moved from “passing fancy” into the realm of “transformative innovation.” Giving heft to this shift have been the names steadily joining the ranks of marketplace operators — retail heavyweights like Hudson’s Bay , Macy’s , Simon Property Group and Kroger all hav

Merchant Services 298

Merchant Services Sporting Goods Payment Services Grocer 298

Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

Shopping 264

Shopping Returns ATS 264

Retail TouchPoints

NOVEMBER 8, 2023

Getir has purchased fellow grocery delivery service FreshDirect , a division of Ahold Delhaize , in a deal that is expected to close by Nov. 30, 2023. No financial details of the transaction were disclosed. Founded in 2002 and currently employing 3,200 people, the Bronx-based FreshDirect is a pioneer in New York City grocery delivery. Grocery conglomerate Ahold Delhaize acquired FreshDirect in November 2020.

Marketing 289

Marketing Customer Experience Fulfillment 289

Inside Retail

NOVEMBER 8, 2023

AKA Brands witnessed its Culture Kings business thrive in the US but suffer a decline in Australia during the third quarter of FY23. The NYSE-listed parent company said that its Culture Kings flagship store in Las Vegas has already surpassed its annual revenue target. However, the company attributed a decline in its gross margin to the targeted discounting implemented in Culture Kings Australia and a higher returns rate.

Accounting 264

Accounting Returns ATS Accessories 264

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer. In this role, Bacos will work to better utilize Stitch Fix’s data science capabilities and stylist expertise as a way to improve personalization efforts, forge better relationships between stylists and customers, and unlock new growth opportunities for th

Fashion 277

Fashion Customer Experience Planning Shopping 277

Inside Retail

NOVEMBER 8, 2023

Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion. The popular premium dining brand has launched a crowdfunding campaign, through equity crowdfunding platform Birchal.

Planning 244

Planning Location Wholesale Management 244

Retail Wire

NOVEMBER 8, 2023

Amazon has initiated a new project codenamed “Olympus,” aimed at training an ambitious AI model.

ATS 244

ATS 244

Retail TouchPoints

NOVEMBER 8, 2023

As part of multiple efforts to diversify its supplier base, Victoria’s Secret & Co. (VS&Co) is working directly with minority-owned cotton farms in northern Alabama. By working with and compensating the farmers directly, VS&Co is seeking to create more economic opportunities for the minority-owned farms and gain greater visibility into who is growing the cotton and how it’s grown.

Promotions 262

Promotions Fashion Marketing ATS 262

Retail Wire

NOVEMBER 8, 2023

Will a union pharmacy ever come to fruition?

Planning 208

Planning 208

Retail TouchPoints

NOVEMBER 8, 2023

When it debuted its first Holiday Roast in 1995, Tofurky struck a cultural chord and became embedded into the holiday cultural zeitgeist. To celebrate that some people passionately love the Holiday Roasts (more than 7.2 million of them have been sold to date), but that others consider them a ready-made joke, Tofurky has unveiled an ecommerce experience for holiday 2023 that touts a vast assortment of “hilariously ludicrous gifts.

Shopping 260

Shopping ATS Consumer 260

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Focus

NOVEMBER 8, 2023

Beauty and personal care retailer, Pinalli , has digitally improved its customer experience and in-store operations using a solution from Pricer , the world’s most reliable provider of ESLs (Electronic Shelf Labels). Founded in Emilia, Italy in 1984, Pinalli is a luxury beauty chain, renowned for its excellence in service, advice, price and quality.

Store Operations 173

Store Operations Returns Customer Experience Location 173

Retail TouchPoints

NOVEMBER 8, 2023

Alcohol distributor Southern Glazer’s Wine & Spirits has launched a new logistics service for the alcohol industry that will offer storage and packaging services for any wine and spirits supplier, regardless of whether or not they currently have a relationship with Southern Glazer’s. Called Ankaa Gl o bal Logistics , the new 3PL company will be operated as a wholly owned subsidiary of Southern Glazer’s.

Fulfillment 256

Fulfillment Location Marketing ATS 256

Retail Wire

NOVEMBER 8, 2023

Warner Bros. Discovery has announced its third-quarter earnings, and even "Barbie" couldn't help the company beat forecasts.

162

162

Retail TouchPoints

NOVEMBER 8, 2023

DoorDash has added tax-advantaged HSA and FSA accounts as payment options for on-demand delivery of more than 30,000 eligible products. To publicize the new option, the delivery service has added “HSA/FSA Eligible” labels under individual products on select merchants’ store pages. Many of these benefits are “use it or lose it,” with unused funds not carried over into the new calendar year, making Q4 a prime time for consumers to access them.

Merchant Services 162

Merchant Services Payment Services Accounting Consumer 162

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

NOVEMBER 8, 2023

Over the past year, Thankyou has undergone a sizable transformation. After restructuring its entire business model , the purpose-driven personal care brand launched a number of new initiatives, including a home cleaning range, a pop-up store at Melbourne Emporium , and a series of t-shirts for its most devoted customers. This week, Thankyou relaunched its direct-to-consumer e-commerce store, where customers can now shop its entire range of products in one place.

Planning 147

Planning Consumer Returns Management 147

Retail Focus

NOVEMBER 8, 2023

Outlet Shopping at The O 2 , which is owned and operated by Waterfront Limited Partnership, a joint venture between AEG and Crosstree Real Estate Partners, is celebrating a strong period of trading throughout October, solidified by a stellar half-term week and the recent opening of Calvin Klein’s significantly upsized store, marking an 87% increase in its retail footprint at the destination.

Shopping 147

Shopping ATS Accessories Apparel 147

Inside Retail

NOVEMBER 8, 2023

In a landscape saturated with marketing messages vying for consumer attention, personalisation has emerged as a beacon guiding brands to foster deeper connections with their audience. The e-commerce industry is witnessing a paradigm shift where marketers are gradually moving away from a ‘blast to all’ approach to more targeted and personalised communication, saving both time and resources.

Customer Experience 147

Customer Experience Marketing Consumer Shopping 147

Retail Wire

NOVEMBER 8, 2023

Virgin Galactic, the pioneering space tourism company, released its Q3 earnings and announced its next-gen suborbital vehicle.

130

130

Advertisement

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

NOVEMBER 8, 2023

In an age when consumers are becoming more and more immersed in the world of social media and video content, the humble book shouldn’t really stand a chance. So, it’s surprising to learn that the market for books, and bricks-and-mortar bookstores, is actually growing. According to industry analytics research firm Statista , the books market in the United States is expected to grow at a compound annual growth rate of 2.33 per cent from 2023 to 2027, marking a notable jump in projected revenue fro

Social Commerce 130

Social Commerce Returns Marketing Location 130

Retail Wire

NOVEMBER 8, 2023

Samsung joins the generative AI movement and takes the lead over Apple.

Consumer 130

Consumer 130

Inside Retail

NOVEMBER 8, 2023

Following in the tradition of Japanese retailers like Loft, Daiso and Muji that bring chic to everyday items and are consummate visual merchandisers, Thailand’s Moshi Moshi has gone into full expansion mode with a concept that uses the same template. Even the name Moshi Moshi is a Japanese phrase – it’s an informal way of saying “hello” when answering a phone call from a family member or friend – and given the love of Thai people for Japanese culture and products, that isn’t such a bad marketing

Home Furnishings 130

Home Furnishings Target Market Net Profit Visual Merchandising 130

Retail Wire

NOVEMBER 8, 2023

Caesars Entertainment has decided not to gamble with the Culinary Union strike.

130

130

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

NOVEMBER 8, 2023

Ralph Lauren’s net revenue increased 3 per cent year on year to US$1.6 billion (2 per cent in constant currency) in the second quarter, which the company said exceeded its expectations. The growth was largely driven by Asia revenue, which rose 10 per cent to $348 million (13 per cent in constant currency). Comparable store sales in the region were up by 8 per cent.

Planning 130

Planning Consumer Marketing Accessories 130

Retail Dive

NOVEMBER 8, 2023

The offering is in addition to 78 leases and 21 stores and land parcels that went up for sale in mid-October as the retailer restructures in bankruptcy.

124

124

Retail Gazette

NOVEMBER 8, 2023

Waitrose is investing in delivering personalised online shopping that will improve the online search and browsing experience using AI tools. The upmarket grocer has signed a deal with Netcore Unbxd, which will help it improve customer service based on past buying patterns and behaviours, including search and browsing habits, product favourites, and brand choice.

Shopping 116

Shopping Grocer Supermarket Advertising 116

Retail Dive

NOVEMBER 8, 2023

Spending is expected to reach “record levels,” but the growth rate is slower compared to the past three years, according to the organization.

124

124

Advertisement

Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Gazette

NOVEMBER 8, 2023

WHSmith has posted soaring sales and profits off the back of increased footfall at its stores as travel rebounded from pandemic lows. Beating analyst expectations, the group reported headline profit before tax of £143m for the year ended August 31, up 96% from last year while group revenue rose 28% to £1,793m. In what the high street retailer called “significant progress”, its travel divisions all saw strong growth with UK trave total revenue up 36%, North America rising 32% and the

Planning 115

Planning Management Marketing ATS 115

Retail Dive

NOVEMBER 8, 2023

The company is undecided about how to handle remaining stock from a collaboration it nixed a year ago over problematic behavior from Ye.

122

122

365 Retail

NOVEMBER 8, 2023

Outlet Shopping at The O2, under the ownership and operation of Waterfront Limited Partnership – a joint venture between AEG and Crosstree Real Estate Partners, is currently in the limelight for its robust trading performance throughout October. This period of prosperity is punctuated by a particularly successful half-term week and the expansion of the Calvin Klein store, which now boasts an 87% increase in retail space at the renowned destination.

Shopping 111

Shopping Accessories Apparel ATS 111

Retail Dive

NOVEMBER 8, 2023

CEO Stephanie Linnartz also touted the addition of John Varvatos to its design team and said he is already building a “design-led culture.

Marketing 119

Marketing 119

Advertisement

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale