Inside Retail

NOVEMBER 19, 2023

Business as a force for good has become a major theme in the current retail landscape: from Patagonia and Outland Denim, to Flora & Fauna and Thankyou. Beauty firm Mecca is also on its own journey, having put women front and centre in its business for the past 25 years. From being founded and run by a majority female team – 95 per cent of Mecca’s team are women – to making a female-friendly shopping experience both in-store and online, Mecca champions women in whatever way it ca

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Beauty and Health Shopping ATS 264

Retail Gazette

NOVEMBER 19, 2023

Shein is set to open a new office in Manchester as it eyes UK expansion. The site will be the fast fashion company’s second in the UK. It has a London office, which employs roughly 40 workers. Shein will initially hire 15 staff members in 2024, according to The Mail on Sunday, with recruitment already underway. Positions are believed to be focussed on clothing buyers and designers for the UK and European market.

Fast Fashion 118

Fast Fashion Planning Fashion Marketing 118

Inside Retail

NOVEMBER 19, 2023

Nautical Bowls, an acai bowl retail chain founded in the US, is heading to our shores. The first three stores will open across the country in December. The initial stores in West Village in West End, Brisbane, the Q Super Centre, Gold Coast and Hillary’s Boat Harbour, Perth, will be company-owned. Dean Lightfoot is the area developer for Australia. Lightfoot brings experience with Gelatissimo, BaskinRobbins and Andersens to his new role.

Payment Services 263

Payment Services Location Marketing Planning 263

Retail Gazette

NOVEMBER 19, 2023

Halfords is the target of a £1.4bn merger, with vehicle company Redde Northgate eyeing a deal. Both firms are thought to have been involved in detailed discussions about a collaboration before the offer was made. According to a City source, Redde Northgate previously put forward a nil-premium merger before the plans were scrapped due to price disagreements.

Planning 111

Planning ATS 111

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Customer Experience

Inside Retail

NOVEMBER 19, 2023

With the peak retail season nearing, inefficiencies in the supply chain will inevitably be exposed: inaccurate data and congested systems will lead to delays in order fulfilment and compromise the ability of retailers and suppliers to meet desired service levels. At the same time, the “Amazon effect” continues to drive customer expectations for fast, low-cost delivery to any address, anywhere in the world, the ability to place orders through multiple channels, and emerging services like buy-onli

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Fulfillment Management Planning Shipping 147

Retail Gazette

NOVEMBER 19, 2023

Boots owner Walgreens is set to hand over £1bn to pay for the British company’s pension scheme, ahead of relaunching a sale process. Walgreens Boots Alliance is understood to be closing in on a deal to relinquish responsibility for its £4.5bn defined benefit pension scheme to financial services company Legal & General. It is thought that it will need to pay Legal & General £1bn to accept the scheme.

Planning 105

Planning 105

Retail Gazette

NOVEMBER 19, 2023

Go Outdoors profits nearly halved last year as the business was hit with higher operating costs. The outdoor clothing and equipment retailer’s profits fell to £13m in the year to the end of January, compared to £21.5m the previous year. Go Outdoors attributed the fall to property, utility and freight costs, which it said had “increased disproportionately” Sales at the company nudged up 7% to £338m, due to strong in-store sales.

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Outdoor Accounting Planning Shopping 64

Inside Retail

NOVEMBER 19, 2023

Korean consumer electronics giant LG has launched a new online shopping experience for customers in Singapore, as it looks to tap into the region’s soaring e-commerce market. The integration with Stripe, a global payment processing platform, means that LG customers can now securely pay online with credit and debit cards, Apple Pay, Google Pay, and PayNow.

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Payment Services Consumer Checkout Customer Experience 130

Miller Zell

NOVEMBER 19, 2023

Discover the six strategic focuses for branded environments in 2024, including leveraging AI, embracing omnichannel reinvention, and rethinking physical space. Explore how retailers can adapt to changing consumer preferences and support their associates in challenging times.

Consumer 52

Consumer 52

Inside Retail

NOVEMBER 19, 2023

Major retailers Bunnings and Ikea have announced this week they will discontinue selling engineered stone. While this might mean you have to rethink your plans for your new kitchen benchtops, it’s a positive step that will protect the health of tradespeople exposed to this dangerous product. Engineered stone contains up to 95 per cent crystalline silica dust.

Planning 130

Planning ATS Supermarket 130

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Accounting

Hyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Ways to Track Customer Satisfaction by Foundever (Foundever) Satisfied customers are more likely to remain loyal to a brand, to recommend its goods and services to friends and family and are more likely to show forgiveness after a single disappointing customer experience.

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Customer Experience Fulfillment Consumer Management 52