Sun.Mar 17, 2024

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Baby Boomers spend more on online shopping despite cost-of-living pressures

Inside Retail

While Baby Boomers and Gen X spent more on online shopping last year, the younger generations reduced online spending amid financial pressures, according to an Australia Post study. Baby Boomers spent $12.5 billion on online purchases last year, up 7 per cent, the 2024 Inside Australian Online Shopping Report showed. Similarly, Gen X spent $17.5 billion, a slight increase of 1 per cent.

Shopping 298
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Touchwood 98.5% Let following Oliver Bonas arrival

Retail Focus

Touchwood shopping centre is approaching full occupancy following the arrival of Oliver Bonas at the Solihull destination. The fashion, jewellery, homeware and gifts brand has taken a ten-year lease of unit 26 within the Mill Lane Arcade area of the scheme, totalling 3,015 sq ft. The latest letting brings Touchwood to 98.5% let, and further strengthens what is already the region’s leading retail line-up.

Fashion 147
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Bakers Delight’s promo product pricing plan hits ACCC roadblock

Inside Retail

The Australian Competition and Consumer Commission (ACCC) has blocked a Bakers Delight plan to install a new product price tiering system for a range of promotional products in its new point-of-sale system. The ACCC rejected the application by the franchisor to change how some discounts are applied because of concerns about franchisees’ inability to set prices based on local market conditions and costs.

Planning 272
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Fabb Furniture opens first Nottingham store

Retail Focus

Fabb Furniture’s first Nottingham store opened its doors on Friday, March 15, at Castle Marina Retail Park. The store, the home retailer’s 22nd store nationwide, will be a debut partnership between Fabb Furniture and Bensons For Beds, offering locals the ultimate home comforts and experience. To mark the occasion, a Grand Opening Sale and Celebration Savings took place at the store, providing customers with a warm welcome.

Location 147
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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McDonald’s outage underlines the risks of retailers becoming too reliant on tech

Inside Retail

When McDonald’s first opened for business in the 1940s, its workers stood at physical counters, its burgers and fries were listed on paper menus, and its customers paid cash to its human cashiers. How quaint. Today technology so infuses every aspect of McDonald’s business that it would only be a slight exaggeration to call it a tech company that happens to sell burgers.

Kiosk 130
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M&S in talks to overhaul banking arm into a ‘superapp’

Retail Gazette

M&S is close to finalising an agreement with one of the UK’s largest high street banks to revamp its banking division into a financial services and loyalty ‘superapp’ The retail giant and HSBC, whose UK arm owns M&S Bank, are close to making a new long-term relationship agreement that will set the stage for an overhaul of the business, Sky News reports.

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Selfridges attracts interest from Gucci owner Kering and Saudi Arabia

Retail Gazette

Selfridges is said to be attracting interest from Saudi Arabia and Kering, the parent company of Gucci, as the financial troubles of the department store’s co-owner spark a competition for ownership. Both Saudi Arabia’s Public Investment Fund (PIF) and Kering are reportedly considering acquiring a stake in the luxury retailer, City sources told the Telegraph.

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Porsche’s CEO for Apac explains the vision behind its new retail concept

Inside Retail

In the heart of Singapore’s downtown district, a beacon of automotive innovation has emerged, promising to redefine the customer experience in the luxury car market. With the unveiling of Porsche Studio Singapore, a collaboration between Porsche Asia Pacific and Eurokars Group, automotive enthusiasts and brand aficionados alike are being treated to an immersive journey into the world of Porsche like never before.

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Sainsbury’s and Tesco apologise after glitch disrupts online food deliveries

Retail Gazette

Sainsbury’s CEO Simon Roberts has issued an apology to customers after a software glitch that disrupted contactless payments, leaving thousands without their food orders. The supermarket said a technical glitch had affected its ability to fulfil the majority majority of online deliveries today (16 March), as customers slammed its “bad service”. In an email sent to customers, the boss said: “I really understand how inconvenient this disruption to your usual service from Sainsbury’s will be

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La Prairie names Belinda Besant as ANZ retail director

Inside Retail

Skincare brand La Prairie has appointed Belinda Besant to the newly created role of ANZ retail director, effective April 1. Besant has been working at La Prairie for more than 13 years, serving as education director, regional training and events manager, and national training and events manager. “This change is in recognition of Belinda’s expertise in sales strategy and account management, in addition to her loyalty and deep knowledge of La Prairie,” La Prairie ANZ MD Rosi Fern

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Vincent Van Duysen transforms Milanese palazzo into "sensual" Ferragamo store

Dezeen

Belgian architect Vincent Van Duysen has completed a boutique in Milan for Italian fashion house Ferragamo , featuring red marble panels and an alcove covered in ceramic petals that offset the original Renaissance-style interiors. The store is located within Palazzo Carcassola Grandi, which was originally built in the 15th century and now occupies a prime spot on Milan's Montenapoleone fashion street.

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Lucky dip in Brussels: Store sells still-sealed unwanted Amazon parcels

Inside Retail

A shop has opened in Brussels selling still-sealed unwanted Amazon parcels by the kilo, effectively a lottery ticket which could win the holder a connected watch, a smartphone – or a worthless trinket. The shop called “Pile ou Face”, French for “Heads or Tails”, is located near the central square Place Flagey and offers the parcels at US$17.40 per kilo.

Returns 130
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Frasers puts Base Childrenswear and Kids Cavern into administration

Retail Gazette

Frasers Group has called in administrators for Kids Cavern and Base Childrenswear, retailers it purchased from JD Sports in a £47.5m deal. The childrenswear retailers were among the 14 businesses bought by Frasers Group from JD Sports back in December 2022. This acquisition also included Tessuti, Choice, Clothingsites, Cricket, Giulio, Missy Empire, Nicholas Deakins, Pretty Green, Scotts, Watch Shop, and Topgrade Sportswear.

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CRN challenges constitutionality of New York law

Mass Relators

WASHINGTON — The Council for Responsible Nutrition (CRN), the leading trade association for the dietary supplement and functional food industry, has filed a lawsuit challenging the constitutionality of a recently enacted New York state law that would impose age-based restrictions on the purchase of certain dietary supplements. Passed by the New York legislature and signed by Governor Hochul on Oct. 25, 2023, the law prohibits retailers in New York from selling dietary supplements with ingredient

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Jeans for the greater good: Outland Denim

Inside Retail

Premium jeans label Outland Denim was launched in 2016, but planning for the venture stretched for six years before that, founder and CEO James Bartle said. “We worked on the social impact model and proving what it could do,” Bartle said. “The idea and the concept behind it is that we believe you can use consumerism for good.” At the heart of the consumerism for good strategy is a policy of empowering the people – mostly women in Cambodia – and paying them living wages.

Wholesale 130