Fri.Jan 03, 2025

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Costco Bucks the Anti-DEI Trend

Retail TouchPoints

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next

Wholesale 241
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Spirit Airlines Is Currently Worth Less than the Top Executives’ 2023 Pay. How Did This Happen?

Retail Wire

Spirit Airlines has a current valuation that's less than the top executives' 2023 pay.

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CFPB Sues Walmart for Illegal Payment Practices that Allegedly Cost Drivers $10 Million

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

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White Castle French Toast Sliders Kick Off All-Day Breakfast Menu

Retail Wire

White Castle's French Toast Sliders help cravers satisfy their breakfast cravings.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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How Jointly Leverages AI and Journaling App Data to Fine-Tune Cannabis Product Recommendations

Retail TouchPoints

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. To the newbie consumer, theres a confusing welter of terms like indica and sativa as well as the multiplying variations of edible products, each with different levels of THC and other ingredients that affect the products impact.

Consumer 240
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Krispy Kreme Kicks Off 2025 With a Dozen Doughnuts for $12

Retail Wire

Krispy Kreme is offering donuts at a price that can't be beat for a limited time only.

ATS 246

More Trending

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Goodyear Celebrates Centennial of Iconic Blimp with Merch, 100-City Flying Tour

Retail TouchPoints

Since 1925, the Goodyear Blimp has been a marketing icon, appearing everywhere from the Olympics to the first Super Bowl, not to mention songs, movies and TV shows and even aiding the U.S. military effort during WWII. Now, to celebrate the blimps 100 th anniversary, the Goodyear Tire & Rubber Company plans to bring its famous airship to more than 100 cities and give a few lucky fans the chance to see the view from up there.

Marketing 167
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London Designer Outlet celebrates bumper 2024 as outlet retail continues to thrive

Retail Focus

London Designer Outlet (LDO) has announced that during the course of 2024 sales figures grew by 5% to over 103m. The designer outlet, located in Wembley Park , has attracted shoppers from across London and beyond throughout the last 12 months with footfall increasing by 2% with over 5.4 million people visiting LDO. The strong sales and footfall growth was helped by LDO reporting its strongest Black Friday ever with sales increasing by 12% on 2023, including 749,000 of sales during the Saturday

Location 147
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Del Taco Adds 2 New Burritos to Its Lineup

Retail Wire

Del Taco continues expanding its offerings.

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Retailers lost $103B in fraudulent returns and claims in 2024

Retail Dive

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Returns 124
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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GM Releases Solid Fourth-Quarter Results, Fueled By Strong EV Sales

Retail Wire

GM is slowly eroding Tesla's hold on the EV market.

Marketing 130
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Did Costco just reset the narrative around DEI?

Retail Dive

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

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Chipotle and Strava Collaboration Goes Global

Retail Wire

Strava connects Chipotle's running community across North America and Europe.

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End Clothing plunges £43m into the red after warehouse troubles

Retail Gazette

End Clothing swung to a loss last year following a botched warehouse overhaul and a slowdown in demand that forced the business to cut its prices. The streetwear retailers parent company Ashworth & Parker posted a pre-tax loss of 43m in the year to end of March, down from a 9m profit the year before, as sales slipped 3.8% to 212.7m, The Times reported.

Finance 116
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Predicting the Future of Sales: How AI and Automation Will Revolutionize Strategies

In this exploration, we're diving into predictions about the future of sales. We're talking about a complete shake-up powered by automation and artificial intelligence (AI). These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection.

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Rivian Tops Production Targets and Meets Delivery Goals in 2024

Retail Wire

Despite some supply issues, Rivian was able to exceed its previously announced production goal.

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First look: Zara opens ‘significantly upsized’ Liverpool ONE flagship

Retail Gazette

Zara has opened the doors to “its significantly upsized flagship” on upper and lower South John Street at Liverpool ONE. The Spanish fashion giant’ s new 42,000sq ft store has increased in size by 55% from 27,200sq ft – housing a larger collection of Zaras menswear, womenswear, and childrenswear across two floors. The retailer said that “together with a more spacious interior, the flagship places the customer experience at the forefront, adopting the brands latest i

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Parents Seeking Safety, Value, and a Return to Nature When Buying Products for Their Babies

Retail Wire

Today's parents are increasingly concerned with safety, sustainability, and value as concerns children's products.

Returns 100
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Who will be retail’s winners and losers in 2025?

Retail Gazette

As the year draws to a close, 2025 could be set to be another challenging period for the retail sector – withinflation still soaring and retailers hit by the impact of Labour’s first fiscal Budget. Retail Gazette speaks with industry experts to find out their predictions of which retailers will be the winners and losers of 2025. Nick Bubb Retailing analyst Winner: M&S M&S has been one of the winners of 2024, but it is well placed to build on its recent success in 2025, thanks

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Rolex Hikes Watch Prices in Response to Gold Surge

Retail Wire

Rolex has announced its new pricing, and its gold watches are soaring in cost.

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Sluggish December footfall caps ‘disappointing’ year

Retail Gazette

Subdued footfall over the festive period capped a “disappointing” year for retail as it became the second in a row to see declining numbers hitting the stores, the British Retail Consortium (BRC) reported. The trade committee noted that while the Black Friday weekend had delivered more promising results in the Golden Quarter, they were overshadowed by a “lacklustre” holiday season.

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Chick-fil-A Is Bringing Back 3 Discontinued Fan Favorites — But Only for a Limited Time

Retail Wire

Chick-fil-A is listening to its customers.

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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

Retail Customer Experience

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at Panasonic Connect, share their insight on 2024 trends and what's coming in 2025.

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Enterprise ABM Marketing Tools: A Marketer's Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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TikTok Shop expands collectibles categories

Retail Dive

The social commerce company is broadening its collectibles and focusing on authentication, but faces a potential ban in the U.S.

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Comment on How Brick-and-Mortar Stores Can Enhance Customer Experience to Compete Against Online Retailers by binance

Cross Cap

How can brick-and-mortar retail stores compete against online retailers? Read this article to learn about the role of in-store customer experience in retail marketing and the four tactics that can help to elevate the consumer experience inside a retail location. Plus, one extra tip!

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The Weekly Closeout: Vera Bradley urged to sell as Fleet Feet makes an acquisition

Retail Dive

Fund 1 Investments in a letter pushed the accessories brand to consider strategic alternatives, while the footwear retailer bought South Sound Running.

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Zara Opens Upsized 42,000 sq ft Flagship at Liverpool ONE

365 Retail

Zara has expanded its flagship store at Liverpool ONE, increasing its size to 42,000 sq ft across two floors on upper and lower South John Street. The new store represents a 55% increase from its previous 27,200 sq ft location. The larger space offers an extended range of Zaras menswear, womenswear, and childrenswear collections and includes self-service payment facilities, alongside a more open and customer-focused interior design.

ATS 64
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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Walmart forced delivery workers to pay fees to access their earnings, federal agency alleges

Retail Dive

A lawsuit by the CFPB claims that the retailer and Branch Messenger illegally opened accounts for Spark drivers and then deposited their pay into these accounts without their consent.

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Iceland launches ‘biggest-ever deals event’ to beat the January pinch

Retail Gazette

Iceland has joined Asda in kickstarting the year with its biggest-ever deals event to support families through January. The frozen food supermarket has expanded its 1 or less range to now include over 1,000 products, alongside the return of its 10 for 10, buy 2, get 1 free and half-price must-haves in store and online. Research commissioned by Iceland found that January is the most financially difficult month of the year for half of the population (50%).

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You Had Us at “Hello”

Retail Adventures

Customer service or the lack of it is always a hot topic, so we decided to do an experiment of our own, spending three hours at a top tier mall on a busy Saturday afternoon. Our plan was to purchase something in every store where we were greeted or acknowledged by a store associate. To be fair to our wallets, we did not count the shops that had a greeter stationed at the front door.

ATS 52
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Evri delivered record 173 million parcels over Christmas

Retail Gazette

Delivery giant Evri has reported its “best-ever” Christmas and peak trading period, delivering a record-breaking 173 million parcels in the nine weeks to 28 December 2024 a 12% increase on the previous year. The company , formerly Hermes, also recorded its biggest individual trading week, handling 24.7 million parcels in the week following Black Friday as shoppers snapped up bargains during what the business termed thrift-mas.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.