Retail Gazette

DECEMBER 6, 2023

During economic downturns, businesses tend to cut costs to survive, often reducing investments in innovation and relying on past successes. But according to Rich Mason, head of enterprise EMEA at commerce platform provider Shopify, this “innovation debt” is a dangerous position. His view, initially expressed during a FT ‘Future of Retail’ event in September 2023, is that it’s crucial to continue investing in innovation to adapt to drastic changes brought on by a difficult economy.

Fashion 105

Fashion Specialty Retailers Department Stores Marketing 105

Inside Retail

DECEMBER 6, 2023

McDonald’s is planning to open over 8800 stores globally and boost its loyalty program by 100 million members to deliver $45 billion in annual systemwide sales by 2027, which will be its fastest growth period in its history. The fast food chain is targeting to expand to 50,000 restaurants by the end of FY27, with 1000 gross openings across the US and international markets during that year.

Planning 290

Planning Marketing Management Consumer 290

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.

Customer Experience 289

Customer Experience Consumer Marketing Management 289

Tokinomo

DECEMBER 6, 2023

Ready to deep dive into the world of point of sale? In this article, we will share anything you need to know about POS and POS systems. You will discover the main benefits of using POS and how much you need to get out of your pocket for a POS system.

Point of Sale 262

Point of Sale Advertising 262

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Customer Experience

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices

Consumer 279

Consumer Location Planning Shopping 279

Retail Wire

DECEMBER 6, 2023

Mastercard's board gave a green light for an impressive new share repurchase program that will allow the payments processor to repurchase up to $11 billion of its Class A shares.

Payment Services 245

Payment Services 245

Retail Wire

DECEMBER 6, 2023

Apple is steering away from its dependency on China, with recent reports indicating that the tech company has urged its battery manufacturers to ramp up production in India.

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Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki

Accounting 277

Accounting Sporting Goods Store Operations Customer Experience 277

Inside Retail

DECEMBER 6, 2023

Aldi Australia has partnered with Scottish craft beer company BrewDog to launch a pop-up pub in Sydney. The Special Brews by Aldi pub will open its doors at the Hotel Sweeney’s for one night only on December 13 and will offer a sneak peek at the limited-edition beer on sale at Aldi stores. It will also offer lower-priced craft beers, with the collaboration’s exclusive Ald IPA priced at $3.25 per can.

ATS 246

ATS 246

Retail TouchPoints

DECEMBER 6, 2023

In a recent survey , Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse , a travel deal aggregator. Through a special promotion, a limited number of Prime Student members will be able to get $25 flights to and from home during the holiday season.

Promotions 264

Promotions Accounting Marketing ATS 264

Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Inside Retail

DECEMBER 6, 2023

Reimagining and expanding a core product offering with capsule collections and brand collaborations to tap into different markets are two ways established brands can provide greater value proposition to existing customers and when executed right, can be a real power move. Australian heritage lifestyle brand Sportscraft jumped into the swimwear market, the question is will they make a splash in such an oversaturated space?

Fashion 246

Fashion Apparel Marketing Outdoor 246

Retail Wire

DECEMBER 6, 2023

The plan to recycle plastic bags in the U.S., which was implemented in more than 18,000 store drop-off locations, has turned into an epic fail.

Planning 246

Planning Location 246

Inside Retail

DECEMBER 6, 2023

Thai retail conglomerate Central Retail (CRC for short) has launched full-on into the wholesale business under the name Go Wholesale, and is planning to give CP Axtra — parent company of retailer Lotus’s and wholesaler Makro — a run for its money. CP Axtra is almost twice the size of CRC by sales, or at least it was in 2022, but if Central ramps up a successful wholesale business then CP Axtra will begin to look over its shoulder.

Wholesale 130

Wholesale Supermarket Beauty and Health Department Stores 130

Retail Wire

DECEMBER 6, 2023

The Biden administration has revealed a $3 billion grant to fund a quarter of the costs of the Brightline West rail project.

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264

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

DECEMBER 6, 2023

Meet the pair of entrepreneurs behind Paire, the Melbourne-based brand that is prioritising comfort. Co-founders Nathan Yun and Rex Zhang are best friends in life and in business. The brand’s origin story began with the pursuit of trying to create the perfect pair of socks. Today, it is on a broader mission to make the world feel good – but it won’t compromise its values of sustainability to do it.

Apparel 130

Apparel Fashion Marketing Location 130

Retail Wire

DECEMBER 6, 2023

McDonald's is experiencing the fastest pace of growth in the restaurant's 68-year history.

Planning 278

Planning 278

Inside Retail

DECEMBER 6, 2023

Chemist Warehouse is preparing to list on the Australian Securities Exchange (ASX) as the pharmacy chain takes a majority stake in Sigma Healthcare in a reverse takeover. Sigma requested the local bourse to halt trading its shares pending an announcement related to a “potential material transaction” expected on Friday. The Sydney Morning Herald reported that Sigma is raising $350 million to provide more liquidity for the larger business.

Management 130

Management ATS 130

Retail Wire

DECEMBER 6, 2023

Fast-fashion brand SHEIN's confidential filing to go public has drawn the attention of lawmakers.

Fast Fashion 264

Fast Fashion Planning Fashion 264

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

DECEMBER 6, 2023

Property firm Stockland has formed a relationship with energy resources company Energy Bay to oversee energy provision across its property portfolio. The partnership ensures energy across Stockland’s 50-plus buildings by generating more than 50MWp of solar energy on the rooftops of its shopping malls and logistical facilities. Energy Bay will buy Stockland’s existing ~17 MWp of solar panels, which are largely in town centres, and install and own an additional ~34 MWp of solar infrast

Payment Services 130

Payment Services Management Shopping 130

Retail Wire

DECEMBER 6, 2023

John Kerry focuses on air conditioners for global climate change.

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Hyken

DECEMBER 6, 2023

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.

Customer Experience 128

Customer Experience ATS 128

Retail Wire

DECEMBER 6, 2023

Increased exposure to influencers and online icons on TikTok drives a rise in spend amongst Gen Z women.

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230

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Wholesale

Retail Gazette

DECEMBER 6, 2023

John Lewis Partnership has filed several trademark applications, hinting at the name of its property venture. The retailer plans to build 10,000 homes over the next decade is part of chair Sharon White’s plan to generate 40% of the business’ profits from outside retail by 2030. The partnership, which submitted its first planning application in June, has registered three separate trademarks that include the name ‘The Fold’ with the Intellectual Property Office, The Grocer reports.

Grocer 122

Grocer Planning Returns Department Stores 122

Retail Wire

DECEMBER 6, 2023

Swiss pharma company Roche recently announced a strategic $2.7 billion deal to acquire U.S.-based Carmot Therapeutics, indicating its entry into the obesity market.

Marketing 130

Marketing 130

Retail Dive

DECEMBER 6, 2023

The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.

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Retail Wire

DECEMBER 6, 2023

Eli Lilly's new weight loss treatment, Zepbound, is now available in U.S. pharmacies.

Marketing 130

Marketing 130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

DECEMBER 6, 2023

Boots has opened the doors to its new 11,200 sq ft ‘Boots Beauty’ store at Battersea Power Station in London. The launch comes as the health and beauty giant continues to transform its beauty offering, following the revamp of over 170 beauty halls across the UK over the last three years. The new store houses 250 curated beauty brands across skin care, cosmetics, body care, hair care and fragrance catering to all budgets.

Beauty and Health 119

Beauty and Health Management Shopping Marketing 119

Dezeen

DECEMBER 6, 2023

Chinese studio Neri&Hu has designed a contemporary art gallery for Ota Fine Arts in Shanghai with a focus on the "sublime beauty of the banal". The gallery sits on the ground floor of a mixed-use tower at Rockbund, a development amidst the historical Bund in Shanghai along the Huangpu River, where a series of restored colonial art deco buildings are located.

ATS 113

ATS Boutique Fashion Location 113

Retail Gazette

DECEMBER 6, 2023

EG Group, the largest KFC franchisee in the UK and Ireland, has agreed to sell all its 218 KFC franchise restaurants across the nation to Yum! Brands’ KFC Division for an undisclosed sum. The global forecourts and food service operator said the deal is the latest step in its de-leveraging strategy to put in place a sustainable capital structure. The sale is expected to complete in the first half of 2024, with proceeds to be used to repay debt.

Supermarket 112

Supermarket Management 112

365 Retail

DECEMBER 6, 2023

The Galleries Shopping Centre in Washington is set to welcome two new tenants, Loungers , a café/restaurant chain, and Pure Gym , a fitness centre operator. These additions are part of a strategic expansion to enhance the shopping and leisure offerings at the centre. Slated to occupy spaces in the Marketplace section of the centre, which will close on January 28, both Loungers and Pure Gym have committed to 15-year leases.

Shopping 109

Shopping Management ATS 109

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