Thu.Dec 19, 2024

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Betting on Commerce Media? Then Don’t Model Your Data

Retail TouchPoints

Im a lawyer, and Im also a doctor. Im in Gen Z, yet Im 45. I like dirt bikes and also the opera. This sounds like the setup to some riddle. In fact, its what appeared when I searched myself in an online registry of the audience segments data providers thought I was part of. For the record, I am none of these things, nor am I in many of the 400 other segments I was seemingly randomly assigned to.

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Aesop CEO Michael O’Keeffe to depart after more than 20 years

Inside Retail

Aesop CEO Michael O’Keeffe is exiting the company, where he worked for the past 22 years, the Australian Financial Review has reported. “I need a break and sabbatical and need to move on to the next project,” O’Keeffe told AFR Weekend. “At any company, there is a time that a CEO should be there.” O’Keeffe’s departure comes after Aesop hit $1 billion in sales this year, which he says the company could easily double.

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OpenAI Launches 1-800-ChatGPT To Call or Text With AI Assistant

Retail Wire

Call 1-800-ChatGPT and get voice answers from an AI assistant.

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Best Buy to Launch Third-Party Marketplace, Again

Retail TouchPoints

Best Buy is giving a third-party marketplace another go. After shutting down its first attempt in 2016, the retailer is back eight years later with plans to launch a new online marketplace built on the Mirakl platform in summer 2025. I am excited to announce that our Sell on Best Buy Marketplace landing page is now live and accepting applications, so come and get your products in front of millions of customers and grow your business with us, said Frank Bedo, Chief Marketplace and Ecommerce Offic

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Top 10 Christmas Commercials and Ads from Retailers and Brands | 2024 Edition

Tokinomo

The holiday season is a time for joy, togetherness, and festive cheerand brands often seize the opportunity to create commercials that capture the spirit of Christmas. In 2024, FMCG brands and retailers have outdone themselves, delivering creative, heartwarming, and memorable campaigns that not only entertain but also reflect themes of tradition, kindness, and celebration.

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Stop & Shop Names Industry Vet as Chief Merchant

Retail TouchPoints

Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant. Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S. companies. Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement.

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Hair You Go: Ulta Beauty Uses AI to Virtually Preview Potential New ’Do’s

Retail TouchPoints

Ulta Beauty has leveraged generative AI from Nvidia to provide customers with highly realistic previews of desired hairstyles and colors. To use the GLAMlab Hair Try On solution, shoppers on the Ulta website or mobile app can take a photo, upload a headshot or use a models picture to experiment with potential new looks. The hair color try-ons feature links to Ulta Beauty products, allowing shoppers to achieve their desired look in real life.

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VIDEO: Former CEO Mindy Grossman on why retailers are like professional athletes

Inside Retail

With 30 years of executive leadership experience, including stints as CEO and president of Weight Watchers Inter n ational and the Home Shopping Network, Mindy Grossman has been through her fair share of business transformations. Here, she shares her thoughts on what it takes to succeed in todays retail environment and how she got her start in the industry.

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French Fry Giant Lamb Weston Reports Q2 Loss and Shakes Up Leadership

Retail Wire

Lamb Weston is losing money, but a new CEO may turn that around.

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US toy brand KidKraft quits Australian warehouses with $1 ‘Fire Sale Auction’

Inside Retail

US toy label KidKraft will launch a clearance auction this weekend as it shuts down its Australian warehouse operations. The auction, managed by Lloyds, will include premium toys and furniture worth more than $800,000, with each item starting at $1. It will take place online across the Gold Coast, Brisbane, Sydney, and Melbourne, with pickup available in the two days before Christmas or in early 2025.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Frontier Airlines Offers Unlimited Flights With Annual Pass

Retail Wire

Frontier Airlines is offering customers the chance to buy a pass promising unlimited flights.

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Six things every employer in the retail industry must know

Inside Retail

Its been a huge year for change, with Australias industrial relations framework undergoing the most significant overhaul since the introduction of the Fair Work Act (Cth) 2009 15 years ago. The latest of these changes came into place on 26 August 2024, bringing sweeping reforms to casual employment laws. Did you know that the retail sector accounts for nearly 9.7 per cent of the Australian workforce?

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Honda 0 EV Prototypes To Debut at CES 2025: The Rise of the ‘Software-Defined Vehicle’?

Retail Wire

Honda's new Model 0 EV prototype lineup is slated to be shown in Las Vegas early next year.

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What Pinterest’s 2025 trend predictions mean for retailers

Inside Retail

It’s that time of the year again when Pinterest predicts the themes that will dominate shopping habits and consumer behaviour. While the app uses a lot of buzzwords to name and describe the emerging trends, its data collected from users gives retailers a unique insight into the minds of consumers. Retailers dont need to necessarily launch a new category or product range that aligns with the inevitable trends that will flood social media channels, they can use them to ground imagery and cop

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Olive Garden, LongHorn Steakhouse See Diners Return as Other Restaurant Chains Struggle

Retail Wire

Olive Garden and LongHorn Steakhouse are setting Darden up for success.

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Bunnings teams up with Uber to deliver in regional areas

Inside Retail

Bunnings has partnered with Uber to provide same-day delivery services to regional areas this holiday season. The partnership includes 63 regional Bunnings stores. Customers who will place their orders by 2pm will receive their orders by 7pm. “This builds on our current same-day parcel delivery offering across metro Australia, bringing more convenience to our regional customers and hopefully helping to ease some of the stress this time of year can bring,” said Ryan Baker, Bunnings

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DOJ Files Lawsuit Against CVS Pharmacy for Filling Illegal Opioid Perscriptions

Retail Wire

The DOJ filed a complaint against CVS for what they claim is illegal practices.

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Inditex posts solid nine-month revenue growth

Inside Retail

Apparel giant Inditex says its net revenue grew by 7.1 per cent, reaching US$29.04 billion (27.4 billion) for its first nine months. The company says the results reflect strong growth for its physical stores and online channels. Inditex’s gross profit increased by 7.2 per cent, totalling $17.33 billion (16.3 billion), while its EBITDA jumped by 9.3 per cent, reaching $6.09 billion (5.7 billion).

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Starbucks Increases Parental Leave for Employees

Retail Wire

Starbucks has increased the amount of fully paid time off employees can take to care for a child.

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Amouage to expand presence in Asia Pacific

Inside Retail

The House of Amouage and Luxasia are expanding their partnership to bring high perfumery to several Asia Pacific markets. Amouage CEO Marco Parsiegla and Luxasia chairman and founder Patrick Chong signed the deal to enter Australia, India, Indonesia, New Zealand, and the Philippines. The partnership will also expand the distribution to more channels and formats including mono-brand retail, beyond the brand’s existing presence in ‘escentials’ and department stores, the company s

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Christmas Eve 2024: Which Stores Are Open & Which Stores Are Closed?

Retail Wire

Christmas Eve is just around the corner, and people are wondering what stores will be open and what stores will be closed.

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Six environmental sustainability trends for 2025 and beyond

Cisco Retail

At Cisco, we are steadfast in our goals to both reduce environmental impact and foster resilienceensuring that communities, ecosystems, and industries can adapt, thrive, and sustain themselves in the face of uncertainty. Learn about six sustainability trends expected to emerge in 2025.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Amazon Hit by Nationwide Strike Launched by the Teamsters Union

Retail Wire

Thousands of Amazon workers have walked off the job.

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M&S and Next confirm Boxing Day store closures

Retail Gazette

M&S and Next have revealed they will shut stores on Boxing Day, to enable workers to “spend more time with loved ones” Although many major retailers will open on 26 December as shoppers snatch up the Boxing Day sales, M&S has said it will stay shut until 27 December, Drapers reported. The clothing and food retailer said: “Our stores, support centres and distribution centres will be closed on Boxing Day so colleagues can spend more time with loved ones, but the majority

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JetBlue CEO Pushes for Air Traffic Control Reform in the New Administration

Retail Wire

The JetBlue CEO said air traffic control is "grossly understaffed.

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Seasonal Décor: How to Keep Retail Spaces Fresh and Engaging

Miller Zell

Christmas decorations up weeks before Halloween? Yep. Thats retail reality. So, first, lets provide a hat tip to Pumpkin-Headed Turkey Claus , despite incidents of resistance.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Amazon workers on strike amid the holiday rush

Retail Dive

Thursday’s action at various Teamsters locals comes days after the release of a Senate report critical of working conditions at the e-retailer’s warehouses.

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Growing brands select Manchester Arndale as shopping centre reports strong 2024

A1 Retail

Popular online brands, growing F&B operators, and established retail names are just some of the occupiers who have moved to Manchester Arndale over the past 12 months as the shopping centre strengthens its position as the North Wests premier retail destination. During 2024, joint asset managers M&G Real Estate and Global Mutual alongside retained leasing agentsMetis Real Estate and Time Retail Partners as well as retained lease advisory agents Green & Partners,secured 223,748 sq ft o

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Should Macy’s be more like Dillard’s? Maybe.

Retail Dive

Activist investors are focused on finances, but the struggling department store may benefit more from studying its rival’s retail chops.

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M&S hires extra staff as it predicts ‘busiest Christmas’ at flagship online distribution centre

Retail Gazette

M&S is expecting to have its “busiest Christmas” at its flagship online distribution centre in Castle Donington. The fashion and food giant estimated that around 6m online orders would be picked and packed at the Midlands site, Retail Week reported. An additional 850 workers have been hired to cater for demand, making the total number of staff members at the distribution centre 3,000.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.