Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper. If, during COVID-19, we noticed physical store shoppers shifting their shopping to the digital commerce versions of their favorite retailers and firmly establishing

Shopping 283

Shopping Supermarket Advertising Consumer 283

Inside Retail

OCTOBER 25, 2024

Each year, more than 200,000 tonnes of clothing are discarded into Australian landfills , primarily influenced by the fast fashion model, according to a recent study by Professor Alice Payne from RMIT’s School of Fashion & Textiles. Despite the potential for more than 90 per cent of clothing to be reused or recycled, only 7 per cent is processed for recycling, with an estimated half of household textile waste ending up in landfills.

Fast Fashion 249

Fast Fashion Fashion Consumer ATS 249

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

Consumer 284

Consumer Shopping Marketing Management 284

Inside Retail

OCTOBER 25, 2024

With the future of third-party cookies uncertain, the need for retailers to collect and nurture accurate first-party data about their customers has never been more essential. Jamie Hoey, country manager, Australia, with Wunderkind, says the importance of first-party data cannot be overstated. “If you know who someone is, you’ve got their details; that’s very powerful.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

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Customer Experience

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Shoppers also can browse and buy matching shoes for their “pet babies” at Crocs.com and in Crocs stores, while supplies last.

Marketing 272

Marketing ATS Customer Experience 272

Retail Wire

OCTOBER 25, 2024

CFPB says businesses that make employment decisions based on AI-generated reports must comply with the FCRA.

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245

Inside Retail

OCTOBER 25, 2024

Stax has opened a store at the Pacific Fair Shopping Centre, the activewear brand’s first shop in Queensland. “We have been watching the increase in activewear and athleisure trends over the last five years and are proud to have grown our retail offering in the space to accommodate our shoppers,” said Shaine Beveridge, centre GM at Pacific Fair Shopping Centre. “We wanted the store to reflect the elements of the earth, using minimalism, natural woods, stone, metals, and p

Shopping 130

Shopping ATS Accessories Fashion 130

Retail TouchPoints

OCTOBER 25, 2024

A range of business groups — including the Interactive Advertising Bureau (IAB) , the Michigan Press Association and the National Federation of Independent Businesses (NFIB) — have filed two apparently coordinated petitions to block the Federal Trade Commission ’s new “click-to-cancel” rule. The final rule, released by the FTC earlier this month, outlines a number of now-prohibited subscription cancellation practices, all aimed at making it as easy for a consumer to cancel a subscription as it i

Advertising 256

Advertising Consumer ATS Marketing 256

Inside Retail

OCTOBER 25, 2024

British travel brand Antler will open its first brick-and-mortar store in Sydney next month. Located at Homebush DFO, the store features a modern look and offers several travel collections which focus on functionality and style. Antler’s MD, Kirsty Glenne, shared that opening a brick-and-mortar store in Sydney is “an important strategic initiative for Antler” “Homebush is an exciting premium retail destination that we wanted to test alongside other great brands such as Prada, Burberry, and

Location 130

Location Marketing ATS 130

Retail TouchPoints

OCTOBER 25, 2024

Walmart has begun integrating prescription medications into its delivery offerings in six states, with plans to expand to 49 states by the end of January 2025. Customers in Arkansas, Missouri, New York, Nevada, South Carolina and Wisconsin can now add their prescriptions to orders placed online or via the Walmart app. When the program is fully deployed, customers will be able to choose from a suite of delivery options that include same-day scheduled delivery, on-demand delivery and express deliv

Planning 157

Planning Location Store Operations Customer Experience 157

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Accounting

Retail Wire

OCTOBER 25, 2024

Spirit Airlines is laying off employees and selling several planes, but Frontier may still be interested in a merger deal.

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Retail Dive

OCTOBER 25, 2024

The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors on Thursday.

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124

Retail Wire

OCTOBER 25, 2024

Walmart and Kroger have digital price tags, but claim they don't do 'surge pricing.

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147

Retail Gazette

OCTOBER 25, 2024

Holland & Barrett is planning to open up to 50 new stores in the UK next year as it ramps up its expansion plans. It forms part of the health and wellness retailer’s investment into physical stores, which saw the business open 35 new sites and refurbish 280 during the past year. The targeted store expansion for next year includes standalone stores, new formats and instore concessions with its retail partners, The Grocer reported.

Grocer 118

Grocer Supermarket Planning Location 118

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Customer Experience

Retail Wire

OCTOBER 25, 2024

IAM union workers have voted against a new contract offered by Boeing.

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Retail Gazette

OCTOBER 25, 2024

The UK’s competition watchdog is set to take mattress seller Emma to court over its online discounting, which it claimed could be misleading shoppers. The Competition and Markets Authority (CMA) opened an investigation into the retailer two years ago over the use of online urgency claims, such as countdown timers. Countdown timers are a tool used by retailers to create a sense of urgency among shoppers by encouraging them to make a purchase before the clock on a deal runs out.

Marketing 110

Marketing ATS 110

Retail Wire

OCTOBER 25, 2024

Luxury fashion brands Coach, Michael Kors, Kate Spade, Versace, and more were involved in the deal.

Fashion 130

Fashion 130

Retail Gazette

OCTOBER 25, 2024

The Foschini Group (TFG), which owns Hobbs, Whistles and Phase Eight, has acquired White Stuff. The group confirmed it will be retaining the fashion retailer’s senior leadership team, led by CEO Jo Jenkins, and all its colleagues across the business. As part of the transaction, White Stuff founders George Treves and Sean Thomas will both step down from the board and leave the fashion retailer.

Fashion 108

Fashion 108

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

OCTOBER 25, 2024

Wayfair Rewards will allow for even more customer savings and exclusives.

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147

Retail Dive

OCTOBER 25, 2024

The owners of Coach and Michael Kors plan to appeal the decision, but experts say it’s unlikely the deal will go through.

Planning 119

Planning 119

Retail Wire

OCTOBER 25, 2024

Extended store hours and deals galore are a win for holiday shoppers.

Shopping 147

Shopping 147

Retail Dive

OCTOBER 25, 2024

The move expands the retailer’s market opportunity. Meanwhile, new locations spurred Q3 sales, as store comps and net income declined.

Location 114

Location Marketing 114

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Wholesale

Retail Wire

OCTOBER 25, 2024

The Domino's EVP's sudden resignation shocked the industry.

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147

Retail Gazette

OCTOBER 25, 2024

Freemans has teamed up with singer Sophie Ellis-Bextor for its 2024 Christmas advert. The online department store’s festive campaign features a 30-second commercial that sees Ellis-Bextor delivering gifts to families on a snow-dusted street, along with a style squad dressed in the latest seasonal fashion from the retailer. Set to the backing of the singers ‘Freedom of the Night’ track, the advert has gone live across social channels this week and will air on TV spots today (25 October).

Finance 98

Finance Fashion Shopping Management 98

Retail Wire

OCTOBER 25, 2024

This partnership is the first for Wingstop and a pro-U.S. sports league.

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130

Retail Dive

OCTOBER 25, 2024

Sean Wrenn was most recently vice president of direct retail at Kendra Scott and also has experience from Abercrombie & Fitch and Aéropostale.

ATS 107

ATS 107

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

OCTOBER 25, 2024

Wendy's is getting into the Spooky Season.

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Retail Dive

OCTOBER 25, 2024

The footwear company is trying to sustain its momentum by pushing deeper into its product offering for team-based sports.

Consumer 115

Consumer 115

Wiser

OCTOBER 25, 2024

Cyber Week has become a pivotal period in the retail calendar, driving significant sales growth both online and in-store. For brands and retailers, this week presents a crucial opportunity to refine pricing strategies, capitalize on heightened consumer demand, and remain competitive in a rapidly evolving market. As more consumers embrace omni-channel shopping, it’s essential to recognize how strategic discounting and promotional activities can impact overall sales performance.

Niche Retailing 78

Niche Retailing Promotions Consumer Marketing 78

Retail Dive

OCTOBER 25, 2024

The fashion company announced a sweet collaboration, while the athletics brand is signing on for another 12 years with the basketball associations.

Fashion 90

Fashion 90

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