Mon.Feb 26, 2024

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

In the U.S., the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. This flurry of legislative activity comes at a good time — and with good reason.

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Wendy’s To Introduce Surge Pricing Similar to Uber

Retail Wire

Wendy’s is gearing up to roll out a new pricing strategy that mimics the surge pricing model used by ride-sharing services like Uber. This means that the cost of your favorite Wendy’s items could fluctuate throughout the day depending on demand.

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Exclusive: How Daniel’s Jewelers is Using Vision AI to Better Serve its Customers

Retail TouchPoints

In the more than 70 years since Joseph Sherwood bought a bankrupt jewelry store in Bell Gardens, Calif., much has changed in the world, and in retail. That post-WWII period in the Western U.S. was marked by the Dust Bowl Exodus, now a distant memory for most. Since then, the demographic makeup of California has changed dramatically, not to mention the economic and technological realities of the state and the country.

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McDonald’s Patron Punches Worker for Touching Soft Drink Lid

Retail Wire

A man was arrested for assaulting a Boston, Massachusetts, McDonald's employee who touched his drink lid.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Coles’ revenue rises on higher supermarket, liquor sales

Inside Retail

Supermarket chain Coles booked higher revenue in the fiscal first half, thanks to a sales increase across all segments. However, while group earnings before interest and taxes rose by 0.6 per cent to $1.1 billion, post-tax net profit slid 3.6 per cent to $594 million. The company’s revenue rose 6.8 per cent year over year to $22.2 billion as supermarket revenue went up 4.9 per cent to $19.8 billion and liquor revenue climbed 1.8 per cent to $2.0 billion.

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Cigarettes Are Losing Their Pull Over Consumers Seeking a Nicotine Fix

Retail Wire

Smokers in the U.S. are shifting from cigarettes to other options available on the market, such as vapes, at a more rapid pace than anticipated, and tobacco giants are feeling the pressure.

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Buffalo Wild Wings Is Giving Out Free Wings Because of the Super Bowl

Retail Wire

Buffalo Wild Wings made a bold promise to Americans: free wings for everyone if the Super Bowl went into overtime. Lo and behold, that's precisely what happened. With the game extending beyond regulation time, the nation has eagerly awaited their chance to claim six free chicken wings each on Monday, Feb. 26.

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Kogan returns to profitability in first half

Inside Retail

Kogan returned to profitability in the fiscal first half, despite lower revenue due to reduced inventory and the company’s focus on platform/software-based subscription revenue. The online retailer swung to a net profit of $8.7 million while revenue slid 9.9 per cent to $248.2 million. Gross margin stood at 36.1 per cent as gross sales fell 5.6 per cent to $446.6 million.

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Eggo Is Celebrating National Pancake Day With a Rentable House of Pancakes

Retail Wire

Nestled in the scenic surroundings of Gatlinburg, Tennessee, renowned as the Pancake Capital of the South, lies a distinctive haven: the Eggo House of Pancakes.

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Endeavour Group’s net profit drops despite top-line growth

Inside Retail

Retail drinks and hospitality business Endeavour Group has posted a slight increase in sales for the fiscal first half, but net profit was down as the group previously expected. Group sales for the 27 weeks ended rose 2.5 per cent year on year to $6.7 billion, driven by growth in both the retail and hotels segments. Dan Murphy’s and BWS both contributed to a 2.5 per cent increase in retail sales, while an improved food and bar offering helped deliver a 2.7 per cent uplift in hotels sales, said S

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Dillard’s Debuts Coterie Shop Spotlighting Four Fashion Entrepreneurs

Retail TouchPoints

In 24 stores and online, Dillard’s has introduced The Coterie Shop to spotlight luxury special occasion and casual dressing pieces from four entrepreneurial fashion brands: Abbey Glass , Buru , Crosby by Mollie Burch and Fanm Mon. “We are beyond excited to introduce The Coterie Shop to our customers,” said Alexandra Dillard Lucie, VP of Merchandising at Dillard’s in a statement.

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Why fabric technology is the key to apparel brand Paire’s sustainable approach

Inside Retail

Paire first launched in 2020 with a single product, socks. Fast forward to 2024, it has expanded into apparel while leading the retail industry in sustainability measures. The Australian brand has earned a name for itself in the retail space by innovating high-tech fabric for a better planet. We spoke with Paire’s founders Nathan Yun and Rex Zhang about what it means to combine functionality, comfort and sustainability in their five trademarked fabrics and counting.

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Sprouts Plans 35 New Smaller-Format Stores, Prioritizes Customer Acquisition for 2024

Retail TouchPoints

After opening a net 23 new stores in 2023 for a total of over 400 locations, Sprouts Farmers Market plans to open 35 new locations this year, all in its new smaller-store format. Sprouts committed to shrinking its stores’ square footage by 23% as a way to reduce environmental impact in June 2023. Sprouts executives revealed the retailer’s growth plans while discussing its strong Q4 and FY 2023 results.

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Revitalising the UK High Street: Beyond Commerce to Community Connection

Retail Focus

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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FTC Seeks to Block $24.6 Billion Kroger-Albertsons Merger

Retail TouchPoints

The Federal Trade Commission (FTC) has formally challenged the proposed $24.6 billion Kroger acquisition of Albertsons , calling the deal — the largest supermarket merger in U.S. history — anticompetitive and harmful to both consumers and workers. The FTC voted 3-0 to issue the complaint and will be joined in its lawsuit by a bipartisan group of nine state Attorneys General.

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Survival guide: The keys to resilience and success in tough times

Inside Retail

The retail headwinds just seem to keep coming. Retailers have endured narrowing margins and soaring rents and watched the cost of living eat into discretionary spending during a tumultuous 2023. For several retailers, it was too much. About 180 retail businesses collapsed in the September quarter alone; only the construction, accommodation and other services sectors had more attrition.

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Walmart Updates Employee Education Initiative to Fill 100K ‘Critical Jobs’

Retail TouchPoints

Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company. Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Learning opportunities were initially available for $1 a day, but that fee was dropped in 2021 to make the program more accessible.

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ICA Stop supermarket designed as a "culinary dream come true"

Dezeen

Swedish studio Westblom Krasse Arkitektkontor and design agency Snask have revamped a supermarket in Täby, adding pastel hues and materials such as terrazzo and wood to "turn shopping into an experience". The design was intended as a facelift for the store, which is part of Sweden's ICA supermarket chain and had been given many smaller additions over the years without an overall design direction.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Navigating the AI revolution: Retail experts weigh in on the state of affairs

Inside Retail

In the ever-evolving retail landscape, staying ahead of the curve is not just an advantage; it’s a necessity. With consumer preferences shifting rapidly and technological advancements setting new standards, businesses are constantly seeking innovative solutions to enhance customer experiences and drive revenue growth. One such innovation that has been gaining significant traction in recent years is generative artificial intelligence (GenAI).

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$3.75M Florida Lottery Ticket Purchased at Publix

Retail Wire

Yet another big lottery winner hails from the Sunshine State. The luckiest state for lottery wins just added a new member to its list of multimillionaires.

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What Nordstrom’s Paul Smith pop-up says about the future of this retail trend

Inside Retail

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Midway into the first quarter of 2024, there are no signs of this experiential retail trend slowing down. Just this week, American department store chain Nordstrom announced a unique collaboration with the British fashion brand Paul Smith.

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Amazon To Pay $1.9 Million in Settlement Due to Human Rights Abuse Claim

Retail Wire

Over 700 migrant workers will receive around $1.9 million in settlement following claims that they were subjected to human rights abuse from exploitative labor contracts in Saudi Arabia.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Five leadership lessons that every boss should know: Levi’s head of South Africa

Inside Retail

Sandeep Sokhanda has worked in retail for nearly three decades, including stints at FMCG majors, Nike and Levi’s, where he is currently the country manager for South Africa and Sub-Saharan Africa. Here, he shares his approach to work-life balance, where he goes for career advice and what he loves about his job. Inside Retail: Tell me about your career journey.

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AT&T Wireless Giving $5 to Those Affected by Network Outage

Retail Wire

AT&T has announced it will be extending a full day of service credit to customers impacted by a substantial outage that lasted over 10 hours on Thursday.

ATS 130
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The $15bn impact: Physical touchpoints drive Australian e-commerce revolution

Inside Retail

In a groundbreaking revelation, recent research from ShipStation and Retail Economics uncovers the pivotal role of physical interactions in shaping the Australian e-commerce landscape. A staggering $15 billion, constituting 48 per cent of online non-food sales last year, can be attributed to seamless interactions between the online and offline realms.

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Red Sea attacks disrupt shipping for over 50% of UK retailers

Retail Gazette

Over half of retailers and exporters in the UK have been impacted by the Red Sea attacks disruption, the British Chambers of Commerce (BCC) has indicated. The business lobby group found the cost of shipping a container from Asia to Europe has risen by up to 300% for some companies. Meanwhile, logistical delays have also resulted in up to three to four weeks being added to delivery times.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Three ways Stocard (a Klarna Group Company) helps consumers maximise savings

Inside Retail

Amid a global cost of living crisis, consumers are increasingly turning to innovative solutions to manage their budgets and stretch their dollars further. Stocard (a Klarna Group Company) centralises all of a consumer’s loyalty cards in a single mobile application for 5.3 million of its users in Australia and New Zealand, eliminating the need to carry physical cards.

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Superdry settles trademark case against Dryrobe

Retail Gazette

Superdry has settled its dispute against outdoor retailer Dryrobe over an alleged trademark infringement of the font used in the brand’s logo. Dryrobe has agreed to “cease use of the [stylised Dryrobe sign] or any marks which contain the element ‘dry’ depicted using any member of the Helvetica family of fonts both on product and across all point of sale and digital materials”, as well as not to order more stock featuring the sign.

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Dollar General opens 20,000th store

Retail Dive

The discount retailer plans to open hundreds more locations this year alone.

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Revitalising the UK High Street: Beyond Commerce to Community Connection

365 Retail

The high street in the UK stands as more than a mere hub for shopping; it’s a cornerstone of local economies, embodying community, culture, and commerce. Despite facing challenges, the high street’s significance as a community and economic staple is unwavering, symbolising not only a centre for transactions but also a space for communal engagement and belonging.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.