Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis. The alliance also includes an Advisory Council made up of retail subject matter experts hailing from Forrester Research , Texas A&M University , ThinkUncommon , Insider Trends and

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Inside Retail

JANUARY 14, 2024

Online scams have evolved so much since the days of the Nigerian Prince scam, that it is hard for consumers to differentiate between what is real and what is fake, and increasingly, established retailers are bearing the brunt of this. The Iconic is the latest victim of ‘credential stuffing,’ a scam that resulted in customer accounts being used to place fraudulent orders, some totaling thousands of dollars, dating back to November last year.

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Retail Wire

JANUARY 14, 2024

Every year, we honor the life and legacy of civil rights leader and Baptist pastor Martin Luther King Jr. on the third Monday of January. Interestingly enough, this year, this day also coincides with his actual birthday—January 15.

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Inside Retail

JANUARY 14, 2024

In the fast-paced world of footwear and fashion, few mass-market brands have managed to leave an indelible mark quite like Skechers. A name synonymous with innovation, style, and performance, Skechers has become a global phenomenon. Behind the scenes of its Southeast Asia success story is Zann Lee, a powerhouse with 24 years of experience in sales and retail, currently serving as the managing director of Skechers Southeast Asia.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

JANUARY 14, 2024

RetailROI held its 15th annual SuperSaturday event to forge connections between charities and retail organizations to raise awareness and support vulnerable children and orphans.

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Inside Retail

JANUARY 14, 2024

Australian business Funlab will unveil its second US site for mini-golf concept, Holey Moley Golf Club in late March. Holey Moley made its US debut in Denver in September 2023. The company has plans for new sites in Houston and San Francisco later this year. The 500-person capacity Holey Moley Austin includes three golf courses inspired by iconic moments and pop culture.

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Inside Retail

JANUARY 14, 2024

The retail world of general merchandise, apparel and personal care is currently in a transformative phase. Consumers of today are discerning, informed and values-driven. The year 2027 has been set by global industry as a timeframe to work towards transitioning retail point-of-sale systems to scan 2D barcodes worldwide. 2D barcodes are set to revolutionise the way we do business.

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Dezeen

JANUARY 14, 2024

A pared-back palette of raw materials creates a calm backdrop for PSLab 's lighting products inside the brand's Berlin workshop and showroom space, designed in collaboration with Belgian firm B-bis architecten. The newly opened studio occupies the ground floor and basement of a 1907 residential building in the city's Charlottenburg district. PSLab has opened a new workshop and showroom in Berlin PSLab , which designs and manufactures light fixtures for architectural projects, set out to create a

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Inside Retail

JANUARY 14, 2024

When Shea Marie launched swimwear label Same back in 2015 there was no blueprint or incubator to help convert her influence into a brand. The path from blogger to designer wasn’t seamless, but the result is a luxury swimwear brand that can stand alone. “The most important thing to me when building Same was that the brand would be able to be successful on its own without me attached to it, which is why I’m never the face of our campaigns,” Marie told Inside Retail.

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Retail Gazette

JANUARY 14, 2024

Tesco is temporarily selling smaller vegetables to help farmers who were hit by recent storms and flooding. The supermarket giant is buying slightly smaller sprouts, cauliflowers, cabbages and leeks in a bid to support growers across the UK. The business added that the move also aims to keep British produce on the shelves as well as reducing the risk of food shortages.

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Inside Retail

JANUARY 14, 2024

Super Retail Group reached record revenue in the first half of the current fiscal year despite Rebel’s slight decline in performance. The group’s revenue went up 3 per cent year over year to $2.02 billion while net profit is estimated to be between $200 million and $203 million during the six months ended December 30, based on preliminary data.

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Retail Gazette

JANUARY 14, 2024

M&S staff are set to benefit from bumper payouts under its share save scheme after the retailer celebrated a bumper Christmas. The high-street staple said that more than 9,200 employee, the majority being customer service assistants, who place a typical £150 a month into the M&S share save scheme will gain more than £10,000 when it pays out on 1 February.

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Hyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline.

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Retail Gazette

JANUARY 14, 2024

Sweaty Betty has posted a loss of £5.1m for the year ending January 2023, marking a decline from the nearly £14m profit recorded the previous year. The premium activewear retailer said turnover fell 8.5% to £167.7m while profit was down to £66m from £94.5m as customers cut back on spending amid the cost-of-living crisis. The business was sold to American footwear group Wolverine Worldwide back in 2021 and has since gone through a series of changes.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Hyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Consumer Trust Languishes at 2016 Levels by MarTech Cube (MarTech Cube) Consumers’ trust in the organizations they do business with has not recovered from its pandemic decline.

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Payment Services Customer Experience Consumer Management 52

Retail Gazette

JANUARY 14, 2024

John Lewis Partnership made a big hire last week, hiring its former fashion boss Peter Ruis as executive director to lead the turnaround of its department store business. Ruis rejoins John Lewis after a 10-year absence this week and replaces Naomi Simcock, who has been leading the business on an interim basis over the past year and has now been promoted to operations director.

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Star Miconics

JANUARY 14, 2024

The latest line of 1D/2D barcode scanners include wireless, USB handheld, and desktop models, and are Star-branded for assured quality. Somerset, NJ – January 15, 2024 – Star Micronics , a global leader in point-of-sale (POS) hardware and customer engagement solutions, is excited to announce the launch of its innovative line of premium and value 1D/2D barcode scanners.

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Inside Retail

JANUARY 14, 2024

It all started with a social media post. Just a few days after the murder of George Floyd, Aurora James, the founder of award-winning luxury lifestyle brand Brother Vellies, took to Instagram to implore major corporations to put their money where their mouth is in support of the African-American community. Many large corporations had issued public statements in the wake of Floyd’s tragic death, conveying their commitment to racial justice and equality, and in some cases detailing their donation

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail TouchPoints

JANUARY 14, 2024

FedEx is known for the logistics scale and expertise it has developed over a half century in business. Just a few statistics tell the story: the company delivers 15 million packages every day in 220 countries and territories. What might be less well-known is FedEx’s scale and breadth of data: the company generates one petabyte of information daily — the equivalent of 20 million tall filing cabinets’ worth of information.

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Inside Retail

JANUARY 14, 2024

Generative AI is the biggest trend in retail right now. At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. Running from January 14-16, the conference has attracted thousands of global retailers, suppliers, and media, all clamouring to see what’s new in the world of shopping and consumers.

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