Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset. January is a unique moment for ecommerce retailers and brands to use inspiration to bring shoppers back for more than just returns and clearance items post-holiday.

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Marketing Shopping Fashion Checkout 261

Retail Wire

JANUARY 15, 2024

A new confection has entered the market called "Darryl Makes Cookies," and it stands out with a positive message backed by one of the most legendary and iconic music artists of all time: Darryl McDaniels from Run-DMC.

Marketing 290

Marketing 290

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

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Loss Prevention Planning Customer Experience Inventory Management 307

Inside Retail

JANUARY 15, 2024

As we dive headfirst into 2024: Building intrapreneurship is about to become your leadership superpower. Yep, you heard us right. Intrapreneurship is the secret sauce that’ll have your retail empire soaring to new heights. So, what’s this buzzword we’re throwing at you? Intrapreneurship, folks, is all about cultivating an entrepreneurial spirit within your organisation.

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Shipping ATS 264

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work.

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Store Operations Management Planning ATS 261

Inside Retail

JANUARY 15, 2024

Slow fashion brand First Colours will showcase its designs at the Paris Fashion Week’s independent designers show Flying Solo Ones to Watch in February. The company will feature at La Galerie Bourbon its Autumn/Winter ’25 collection, which comes in eight designs made with 100 per cent recycled, organic, natural, or deadstock fabric. First Colours is also committed to manufacturing in low quantities to help prevent excess wastage. “This opportunity not only highlights the global

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Fashion ATS Accessories Marketing 256

Inside Retail

JANUARY 15, 2024

If day one of the National Retail Federation’s annual conference, Retail’s Big Show, was all about AI, the overarching focus of day two was learning how to appeal to the modern consumer, especially Gen Z. “Digital strategies to decode Gen Z” was the topic of one of the opening panels. Moderated by Hilary Milnes, executive Americas editor at Vogue Business , it featured representatives from some of Gen Z’s favourite companies, including Linda Li, head of customer activation and marketing of H&

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ATS Consumer Marketing Shopping 246

Retail Wire

JANUARY 15, 2024

Discord, the popular communication platform, is laying off 170 staff, a significant 17% of its workforce. The CEO, Jason Citron, stated the move's aim is to enhance the company's focus and improve functionality, elevating its organizational agility.

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Inside Retail

JANUARY 15, 2024

Retailers have dedicated considerable effort to refining a customer’s journey but have often overlooked the critical component of improving their employees’ experience. Employee experience is integral to customer experience. Whether in day-to-day operations or a major crisis, in-person and digital employee experience transformation is the backbone of customer experience (CX) and the resulting customer lifetime value (CLV).

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Customer Experience Shipping Accounting Fashion 147

Retail Wire

JANUARY 15, 2024

The Rubik’s Cube, a brain-teasing toy that has captivated millions worldwide, is celebrating its 50th birthday.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

JANUARY 15, 2024

In the dynamic landscape of on-demand delivery, where convenience and innovation converge, Deliveroo has emerged as a pivotal player, not merely satiating appetites but seamlessly integrating into the daily lives of Singaporeans. A recent survey conducted by Deliveroo revealed that the platform has transcended its conventional role of providing ready-to-eat meals to become a part of daily life for its users in Singapore.

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Supermarket Specialty Store Grocer Consumer 130

Retail Wire

JANUARY 15, 2024

With the rise of online luxury resellers such as Vestiaire Collective and TheRealReal, an opportunity has opened up for consumers to cash in on goods they no longer want.

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Consumer 203

Inside Retail

JANUARY 15, 2024

Online fashion retailer Shein has turned its Shein X Challenge 2024 into a global competition in response to the overwhelming demand from designers around the world. The competition is an initiative under the Shein X Designer Incubator Program, which has grown to more than 4600 designers and artists from around the world since its first launch in 2021.

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Fashion Accessories 130

Retail Wire

JANUARY 15, 2024

Kelly-Moore Paints, the renowned Bay Area paint company, has declared its total and permanent shutdown.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

JANUARY 15, 2024

Mike Ashley is eyeing an offer for Sheffield’s Meadowhall shopping center, which could be the retail tycoon’s most significant move into retail property to date. Frasers Group, the FTSE 100 retail group majority-owned by Ashley, is “one of a handful of parties” to have registered an interest in Meadowhall, an informed source told The Times.

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Shopping 119

Retail Wire

JANUARY 15, 2024

Feeling down when the weather is cold and gray may not just be the blues. Is Blue Monday a real thing?

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Retail Gazette

JANUARY 15, 2024

Asda is launching the world’s first supermarket spa to celebrate the arrival of its new Health Menu range, which aims to “bring simplicity and affordability back to health” The limited time spa will offer an array of holistic health treatments paired and price-matched with products from the new range. Running from 23 January to 25 January on Islington High Street, London, all the proceeds will go towards the retailer’s charity partner, Tickled Pink.

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Supermarket Promotions Grocer Management 119

Retail Wire

JANUARY 15, 2024

This fall, FedEx is shaking up the e-commerce world with a new data-driven platform named "fdx.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Gazette

JANUARY 15, 2024

With shoppers keeping a close eye on their finances, 2024 could be set to be another turbulent year for retail. However, there will be winners and losers across the sector with market conditions favourins some businesses and smart strategic moves setting others apart. Retail Gazette speaks with experts in the industry to hear their predictions of which retailers will rise and fall during 2024.

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Home Furnishings Beauty and Health Returns Finance 114

Retail Wire

JANUARY 15, 2024

Last week at the Consumer Electronics Show (CES) in Las Vegas, a range of companies of different sizes showcased new AI innovations and their AI-focused plans for the future.

ATS 100

ATS Consumer Planning 100

Retail Gazette

JANUARY 15, 2024

Australian retail giant Harvey Norman is to open its first store in England as it ramps up its UK expansion. The home and electricals retailer , which already has two branches in Northern Ireland, will take over the 57,000sq ft former Debenhams unit at Merry Hill Shopping Centre in Dudley. Harvey Norman chief executive Katie Page said: “With its exceptional connectivity and a population around the same size as New Zealand – where we have 42 stores – it’s clear that the West Midlands repre

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Management Shopping Marketing ATS 113

Shopping Center

JANUARY 15, 2024

Brunswick, Ga. — Buc-ee’s will develop a 74,000-square-foot travel center in Brunswick. Construction is scheduled to begin Jan. 29 with a groundbreaking. Upon completion, the property will feature 120 fueling stations,… The post Buc-ee’s to Develop 74,000-Square-Foot Travel Center in Brunswick, Georgia appeared first on Shopping Center Business.

Shopping 105

Shopping 105

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Gazette

JANUARY 15, 2024

Holland & Barrett has launched a £4m wellness campaign “to encourage the nation to prioritise health and happiness in 2024” The campaign – ‘get your year off to a glowing start’ – seeks to put a new twist on the ‘new year, new you’ period, showcasing the retailer’s range of nutrition-packed food, vitamins and supplements.

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Beauty and Health Consumer Marketing ATS 111

Retail Times

JANUARY 15, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! French supermarket giant Carrefour has opted to stop stocking Pepsi products, citing increased prices as the primary reason. This decision prompts a question: in such situations, do consumers lean towards loyalty to the supermarket they frequent, or to the products they favour?

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Supermarket Consumer 105

Retail Gazette

JANUARY 15, 2024

The Co-op is set to discontinue its 2p for every £1 spent rewards scheme and replace it with a “significantly increased” range of member-exclusive prices and deals throughout the business. Starting 24 January, customers will no longer receive rewards on branded food purchases at The Co-op. Instead, members will “benefit from price reductions on branded as well as own-brand foods for the first time”, along with receiving two personalized offers every week, Retail Week reports.

ATS 110

ATS 110

Shopping Center

JANUARY 15, 2024

Frederick, Md. — X-Golf America will open a 13,414-square-foot entertainment venue in Frederick, marking the company’s largest location to date. Situated within the 200,000-square-foot Westview Promenade, the store is scheduled to… The post X-Golf to Open 13,414-Square-Foot Entertainment Venue in Frederick, Maryland appeared first on Shopping Center Business.

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Location Shopping 98

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

JANUARY 15, 2024

Wilko is expanding its roll-out of new concept stores across the UK with the two new stores set to open in spring 2024. New stores will open in St Albans (The Maltings) and Rotherham (Parkgate Shopping Park). The discount retailer said exact timings will be announced shortly, alongside news of further store openings. Three new concept Wilko stores opened last month in Plymouth, Exeter and Luton, which the business said have seen “early signs of strong trading.

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Payment Services Returns Planning Shopping 109

LS Retail

JANUARY 15, 2024

©iStock/Kirkikis What's affecting me, my clients, my colleagues and other global small business owners: Tree of life celebrates MLK with Ebenezer Baptist Church. 9 places where you can walk in MLK Jr.'s footsteps. Celebrating MLK Day in Metro Atlanta, Georgia. Quote of the week: "Everybody can be great. because anybody can serve. You don't have to have a college degree to serve.

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Retail Gazette

JANUARY 15, 2024

Ocado Retail said it would return to positive EBITDA in its full year after a bumper Christmas. Sales jumped 10.9% in its fourth quarter to 26 November revenue growth of 10.9%. The joint venture between the online supermarket and M&S said it was boosted by its “highest ever level of sales” over the peak Christmas trading period, selling over 9% of peak slots released by mid-October.

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Returns Supermarket Shopping ATS 104

Hyken

JANUARY 15, 2024

Top Takeaways: Shep’s Comment: Some may not see this as a customer service or CX interview. I beg to differ. This is about the performance of your people. If they are on the frontline, dealing with customers, you want an elite performer, not just a competent performer. I know you will enjoy this episode! Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice.

Accounting 72

Accounting Customer Experience Employee Engagement Planning 72

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