Thu.Jan 30, 2025

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Reimagining Retail in an Omnichannel World

Wiser

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. Gone are the days of a linear consumer journey; instead, shoppers weave between digital and physical interactions before making a purchase.

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Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

Retail TouchPoints

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market. 73% of retailers report that downtime during high volume moments would have serious consequences for their business.

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Lorna Jane’s profit doubles thanks to strong demand for athletic clothing

Inside Retail

Activewear brand Lorna Jane’s profit nearly doubled in the last fiscal year thanks to a strong boom in post-pandemic demand. Lorna Janes profit for the 12 months ended June 30 rose to $21.3 million from $11.6 million in the prior year, the Australian Financial Review reported, citing accounts filed by the company. Revenues for the period was $199.6 million, up from $198.3 million a year earlier.

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CVS Looks Beyond Coupons with New Holistic Health Care App

Retail TouchPoints

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement. The CVS Health app will make it easier for our customers to access and manage their health and care, save time and money, and make informed decisions about the

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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How the Gance brothers built a billion-dollar pharmacy empire leading with retail

Inside Retail

After the successful reverse takeover of Chemist Warehouse by Sigma, there is one name top of mind in the retail industry: Gance. Sam and Jack Gance have been retailing royalty since long before the aforementioned $30 billion merger was sealed at a Melbourne suburban pub in a 16-minute-long meeting. Alongside co-founder Mario Verrocchi, the brothers have disrupted the industry by upending the margin structure in pharmacy and that was before teaming up with Chemist Warehouses supplier, Sigma.

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Houchens Food Group Enhances Customer Engagement Across Grocery Banners

Retail TouchPoints

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. Houchens will deploy the technology to select IGA, Price Less and Food Giant stores. Our shoppers require and deserve better experiences online and in-store, said Greg Rush, President of Houchens Food Group in a statement, Additionally, our retail operations team need

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Simon Preps New Nashville Outlet Center, Plans 20-Stop ‘Scouting Stars’ Music Tour

Retail TouchPoints

Simon has purchased a site in the metro Nashville area that it plans to develop into a 325,000-square-foot mixed-use center that will include approximately 75 retailers, restaurants and a hotel, with the potential to add residential options, big box retailers and more. The mall operator and real estate investment trust expects construction to begin on the Nashville Premium Outlets project in 2026 at the site in Thompsons Station, Tenn.

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Conserving Beauty’s Natassia Grace on the future of sustainable beauty

Inside Retail

In an industry as hard to penetrate as the beauty market, Conserving Beauty stands out from the competition with its unique approach to formulation and heartfelt passion for sustainability. Having spent a decade working in product development, supply chain and ethical sourcing within the beauty and wellness industry, Conserving Beauty founder and CEO Natassia Grace made it her mission to unite the best of science, technology and impact to launch skincare product solutions anchored in world-first

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Inside Gordon Brothers’ ‘Asset-Light’ Strategy to Rejuvenate the Laura Ashley Brand

Retail TouchPoints

Gordon Brothers is most commonly known for its work helping companies through bankruptcy, handling things like restructuring, financing and asset liquidation. But recently, a lesser-known division of Gordon Brothers found itself in the spotlight when the company sold the iconic British brand Laura Ashley to brand management firm Marquee. The deal was managed by Gordon Brothers Brand Division, which had spent the previous four years revitalizing Laura Ashley after its 2020 bankruptcy.

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How brands like Gatorade are creating personalised content at scale with Adobe

Inside Retail

Modern consumers have access to more new content than ever before. From TikTok to Netflix, they are used to having a constant stream of new information and entertainment at their fingertips. So, its not surprising they expect the same from the brands they engage with. Its no longer enough for brands to shoot a few campaigns a year. To capture the customers attention, they need to update their imagery and other brand assets frequently or risk becoming stale.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Operational Disruptions: The Hidden Costs Of Retail Crime 

Retail Minded

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. For independent store owners, these challenges ripple through the business, creating hurdles that go far beyond the financial losses of theft and making it harder to stay competitive in an already tough market. Unpacking The Hidden Costs When retailers think about the impact of crime, their first thought is often the monetary loss tied to stolen inventory.

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Swatch’s profit fell 75 per cent on double-digit sales decline

Inside Retail

Swatchs profit dipped more than 75 per cent while its sales decreased more than 12 per cent in FY24. The companys net sales fell to CHF6.7 billion ($7.3 billion) for the year. Its operating profit dropped from CHF1.19 billion in the prior year to CHF304 million, while net income was down from CHF890 million to CHF219 million. The firm said it faced persistently difficult market situations and weak demand for consumer goods overall in China (including Hong Kong and Macau).

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UPS Is Reducing Volume of Deliveries for Amazon by More Than 50%

Retail Wire

UPS is moving away from Amazon shipments in favor of more profitable customers.

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Bat & Ball to open in Covent Garden this March

A1 Retail

Bat & Ball is bringing its signature blend of high-energy games, great food, and fun to the heart of Covent Garden this March. Set across 12,000 sq ft just steps from Seven Dials, the new flagship venue will be the ultimate social playground, packed with multiple games, karaoke, live sports, and delicious dishes. Whether its a fun date night, a team celebration, or a big birthday bash, Bat & Ball offers something for everyone, all under one roof.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Subway Launches New OREO Footlong Cookie To Join Its Popular Sidekicks Lineup

Retail Wire

Subway has launched a footlong OREO cookie as part of its Sidekicks collection.

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Crew Clothing to Open at Least 20 New Stores in 2025

365 Retail

Crew Clothing has announced plans to open at least 20 new stores in 2025, following a year of growth. The expansion comes after a strong Christmas trading period, where total business sales increased by 45% compared to the previous year, reflecting the impact of the brands multichannel approach across e-commerce, retail stores, and third-party sales partnerships.

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Strengthening the Cisco-Nutanix Partnership: Unlocking Innovation with Seamless Integration

Cisco Retail

Unlock the power of Cisco and Nutanix with this new integration. Simplify HCI management with unified dashboard, detailed insights, and proactive alerts.

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Lidl Introduces Digital Micro-Donations in Support of NSPCC

365 Retail

A big change is coming to Lidl tills across the country next month as the supermarket announces it will become the first national retailer to introduce Pennies , a digital micro-donation system. The move follows a successful regional trial and will allow customers to donate up to 30p per transaction at the card reader. At the end of January, Lidl will start to roll the tech out, with all its stores having it in place by mid-February right up until the middle of March.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Starbucks Teases Upcoming Spring Menu

Retail Wire

Starbucks has teased its spring menu, which will bring a fresh lineup of seasonal flavors and aromas this March.

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Caledonia Park Celebrates Record-Breaking Year with Sales Growth and New Brand Openings

365 Retail

Railpen , one of the UKs largest pension managers, has announced that Caledonia Park , its premium designer outlet village in Scotland, has achieved a record-breaking year for sales and footfall. The destination introduced seven new brands and secured multiple long-term lease renewals, reinforcing the success of Railpens strategic asset management approach.

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Domino’s and Yellow Tail Pair up To Launch a Red Wine

Retail Wire

Two things that taste great together: Domino's pizza and red wine.

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Superdrug Owner AS Watson Appoints Clare Jennings as Property Director with 30 Store Openings Planned for 2025

365 Retail

AS Watson Health & Beauty UK , the parent company of Superdrug and Savers , has appointed Clare Jennings as its new property director, following the retirement of Nigel Duxbury after 20 years in the role. Clare will take over on 2 May 2025, bringing 25 years of commercial property experience to the position. Jennings, who joined AS Watson in 2018 as a senior regional estates manager before being promoted to head of estates in 2021, has played a key role in refitting Superdrugs flagship Marbl

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Starbucks’ Surprising Spring Menu Leaked

Retail Wire

Starbucks' spring menu has leaked, bringing a fresh lineup of seasonal flavors and aromas.

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2025: Connecting Everything with Cisco’s Mobility Services Platform

Cisco Retail

By partnering with Cisco and harnessing the power of our Mobility Services Platform, CSPs elevate their connectivity to deliver end-to-end enterprise value and use cases that solve real-world business problems.

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Red Robin Encourages Customers To Get Engaged With Onion Rings for a Chance To Win $10K Diamond Ring

Retail Wire

Put an onion ring on it at Red Robin and be entered for the chance to win a diamond ring.

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Reimagining Data Center Networking with Cisco Nexus Hyperfabric

Cisco Retail

With Cisco Nexus Hyperfabric, scale data center fabrics to anywhere and any size with this cloud-managed solution. Teams of all skill levels can use it to simplify complex tasks and boost efficiency.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Meta Announces Robust Fourth-Quarter Earnings, Maintains Focus on AI Investments

Retail Wire

Meta continues to push advancements in AI and gadgets.

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Everything You Want to Know About Cisco U. Capture the Flag Challenges

Cisco Retail

Cisco U. adds Capture the Flag (CTF) challenges with domain-specific ethical hacking scenarios, enabling candidates to earn completion badges that demonstrate their skills in real-world applications.

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Tesla’s ‘Terrible’ Q4 Earnings Fail To Dissuade Investors as Elon Musk Promises ‘Epic’ Future

Retail Wire

Tesla delivered a somewhat downbeat Q4 2024 earnings report, but investors were unfazed.

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Levi’s braces for effects of economic uncertainty on consumers

Retail Dive

The denim brand shrugged off tariffs thanks to its diverse sourcing, but warned its outlook could sour if inflation and other pressures worsen.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.