Inside Retail

NOVEMBER 14, 2023

When apparel brand Helly Hansen was looking to increase the efficiency of its distribution centre packaging processes and reduce its environmental footprint, the company turned to Ranpak, a global name in environmentally sustainable, paper-based packaging solutions for e-commerce and industrial supply chains. Helly Hansen is a world leader in specialist skiing, sailing, outdoor clothing and workwear – and as such has a loyal customer base to whom environmental and sustainability concerns are nev

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Retail TouchPoints

NOVEMBER 14, 2023

The 2023 American Express Shop Small Impact Study reveals that most consumers (78%) believe that small businesses are “essential to their community.” However, given the current economic environment, 88% of small businesses indicate that they need support from customers in their communities. After all, 55% anticipate that Small Business Saturday will contribute significantly to their overall holiday sales this year.

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Retail Wire

NOVEMBER 14, 2023

Zelle is now prioritizing robust protection measures for its users against imposter scams.

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Retail TouchPoints

NOVEMBER 14, 2023

Sustainability goals are all well and good, but too often they remain just that — goals rather than actual, measurable achievements. Sometimes this is due to deliberate greenwashing, but more often it’s a problem of planning and execution, according to Christian Davies, Principal at Bergmeyer+ , the new sustainability-focused division of retail design firm Bergmeyer , operating in partnership with SMS Collaborative.

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Customer Experience

Tokinomo

NOVEMBER 14, 2023

Ready to deep dive into the world of POS (point-of-sale) displays? In our comprehensive article, we’ll share everything you need to know about POS displays. From the basics to real-life examples of POS campaigns, you will find out more about these displays.

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Retail TouchPoints

NOVEMBER 14, 2023

Circuit City has launched a Series A funding round along with plans for alliances with national companies, though it did not identify which companies will be involved. These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

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Retail TouchPoints

NOVEMBER 14, 2023

When generative AI burst into the public sphere last year — in the form of Microsoft and OpenAI’s ChatGPT — it gained 100 million active users over the course of two months. That made it the fastest-growing software application in human history. At first, conversation around the technology would have led you to believe its inventors had cured all of society’s ills.

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Retail Wire

NOVEMBER 14, 2023

Hyundai has joined Honda and Toyota to increase its factory workers' wages.

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Retail TouchPoints

NOVEMBER 14, 2023

J.Crew has launched a virtual experience that combines digital commerce, AI and gaming to make holiday shopping a bit more entertaining. The experience, designed in partnership with Obsess , is built around a user’s journey through a winter wonderland. Visitors (virtually) drive through a magical snowscape to a festive lodge and ski chalet where they can explore various holiday-friendly items.

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Inside Retail

NOVEMBER 14, 2023

Australian consumers are becoming more conscious of the social, environmental, and economic implications of their purchasing choices. However, ongoing cost-of-living pressures remain a significant barrier to translating these values into action. A recent report by Baptist World Aid, based on responses from over 2000 Australians surveyed by research firm McCrindle in September, revealed an increased awareness of the impact of consumer choices.

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail TouchPoints

NOVEMBER 14, 2023

Bal Harbour Shops , the Miami Beach-based luxury shopping destination, is bringing a curated pop-up experience to Raleigh, N.C., later this month. This is the first stop of a multi-city tour that also will include stops in Greenville, S.C. and various cities across Northwest and Southwest Florida. The Bal Harbour Shops Access Pop-up is a 17,000-square-foot “alfresco space” designed by LOT-EK that will house a selection of high-end fashion, jewelry and lifestyle brands, including Balmain and Tiff

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Inside Retail

NOVEMBER 14, 2023

Recycling has had a rough few years in Australia. While many businesses are doing their part to move away from plastic and use more sustainable and recyclable materials , it’s still proving difficult to keep non-biodegradable materials out of landfill. And, with the collapse of soft-plastic recycling provider RedCycle in 2022 , many brands have been left with few places to turn.

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Retail TouchPoints

NOVEMBER 14, 2023

Temu is taking its fight against impostors and “cybersquatters” to the courts. The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S. District Court for the Northern District of Illinois alleging trademark infringement against 20 website domains, saying they created fake coupon codes and promotions in an effort to mislead consumers into believing they were engaging with genuine Temu offerings.

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Inside Retail

NOVEMBER 14, 2023

Melbourne-based footwear company Novo Shoes Group has acquired New Zealand brand Shoe Connection to further amplify its portfolio. The company said the acquisition will allow it to offer an “unparalleled year-round selection” of premium footwear products. “This expansion bridges the gap between comfort and sophistication, featuring a range of styles from casual to formal, all created with high-quality leather finishes at attractive price points that cater to various customer budgets.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

NOVEMBER 14, 2023

Natura &Co will sell The Body Shop to Aurelius for £207 million ( $257.8 million ) in a transaction expected to close by Dec. 31, 2023, subject to customary regulatory approvals. Aurelius has retail experience through investments in Footasylum , a UK-based fashion streetwear retailer, and global catering group LSG Sky Chefs. The private equity group is seeking to enhance ESG aspects in its portfolio and is committed to maintaining The Body Shop’s distinctive values, instilled by its founder,

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Inside Retail

NOVEMBER 14, 2023

Fragrance retailer Flâner will open its first flagship store in Melbourne this month, after launching its first pop-up in Victoria in August. Located on Fitzroy’s Gertrude St, the location has been transformed from a barber shop untouched for 60 years. The palette designed by local architect Chris Thompson Studio is used throughout the space, and the rhythmic ceiling grid was kept, improved, and used as a highlight.

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Retail Wire

NOVEMBER 14, 2023

Arby's and the film "Good Burger 2" have collaborated on a meal and merch inspired by the original 1997 movie.

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Inside Retail

NOVEMBER 14, 2023

Beauty brand The Body Shop has been acquired by pan-European alternative investment firm Aurelius from Natura & Co for £207 million (US$258.69 million). The Body Shop has over 900 company-owned stores across 20 countries and has partnerships with franchisees operating 1600 stores in additional 69 geographies. “We are deeply grateful to Natura & Co for their unwavering support and I’m looking forward to working hand in hand with Aurelius as we adapt and flourish in new global

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Focus

NOVEMBER 14, 2023

Sovereign Centros has announced that premium womenswear brands, Phase Eight and Hobbs, have opened at Merry Hill, one of the UK’s top ten retail and leisure destinations. Having relocated from separate units, the sister brands have been brought together into an upsized 6,000 sq ft space on the Upper Mall, reaffirming their commitment to the destination.

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Retail Wire

NOVEMBER 14, 2023

Starbucks Workers United has announced an upcoming strike on Red Cup Day later this week.

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Retail Focus

NOVEMBER 14, 2023

Join Shoplight Ltd for an illuminating journey towards a more sustainable future in retail lighting. Their upcoming webinar explores how innovative bioplastics can revolutionise retail lighting, reduce carbon emissions, and drive sustainability in the retail construction sector. Don’t miss this chance to be part of the change. Be part of a stimulating discussion with Shoplight Managing Director, Mark Shortland, where you’ll learn the thinking behind their circular economy lighting solution

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Management 147

Retail Wire

NOVEMBER 14, 2023

The Body Shop changes owners yet again.

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Shopping 147

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Dive

NOVEMBER 14, 2023

The brand had long been marketed to workmen and outdoorsmen. But with the help of a group of influencers, the company unlocked the power of women selling to women.

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Hyken

NOVEMBER 14, 2023

Last week, I introduced you to The Customer Hierarchy of Needs based on Maslow’s Hierarchy of Needs. This week, we focus on our employees. Before you can have a strong customer experience, you must have a good employee experience. So, here are the five levels of the pyramid that make up The Employee Hierarchy of Needs. The Paycheck: At the base of the pyramid is an employee’s primary need: money.

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Retail Dive

NOVEMBER 14, 2023

Three years after inking deals with Sephora and Ulta, both retailers say they’re reaping the benefits. Here’s why the category could give them a boost this season.

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Shopping 132

Inside Retail

NOVEMBER 14, 2023

Romance book lovers and sisters Leah and Bea Koch have long been fans of the oft-misunderstood book genre and wanted to open a bookstore for the diverse audience of readers who love these novels. In 2015, the sisters started a fundraising campaign on Kickstarter to open their dream bookstore, eventually raising US$91,187 of their US$90,000 goal. In the spring of 2016, the two opened the first location of The Ripped Bodice, one of the first and only romance-focused bookstores in the US, in Culv

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Wire

NOVEMBER 14, 2023

Airbnb has acquired an AI startup to help the company enhance user experiences.

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Inside Retail

NOVEMBER 14, 2023

The Thai economy has a fit of the wobbles and the government wants to do something to get consumers up and spending. But in the annals of retail spending stimulus programs, the digital currency handout scheme that the new national government has in the works is just a little bit weird. On the surface of it, the proposal is pretty standard fare although it looks like there is going to be more than just tinkering around the edges of the scheme as it was originally proposed in August.

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Retail Gazette

NOVEMBER 14, 2023

B&Q and Screwfix owner Kingfisher has launched the first AI-powered assistant in the home improvement sector, using generative AI to support customers at home with their DIY projects. The AI assistant has initially launched in Castorama France, with plans to roll out to other retail banners across the Kingfisher Group as it answers customers’ DIY queries and provides step-by-step advice on a range of home improvement projects, as well as tailored product recommendations.

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Inside Retail

NOVEMBER 14, 2023

As consumers constantly chase ‘the next best thing’ brands and retailers are realising more than ever the importance of accurately predicting demand and getting new products to market in as short a time as possible. But many companies are using spreadsheets or are saddled with outdated legacy systems – often custom-made and almost impossible to integrate with other solutions and platforms used within the business.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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