Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It is undeniable,” stresses Andrea Quinn, Apac senior director of sales at Lightspeed (pictured above). “Our survey reflected that consumers are drawn to physical stores for the tactile experience – with 56 per cent of consumers visiting stores to view products in real life and 46 per cent of consumers v

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Shopping Payment Services Dead-Stock Kiosk 246

Retail TouchPoints

OCTOBER 26, 2023

Global lifestyle brand True Religion has launched its first holiday campaign as part of its ongoing growth efforts in the U.S. Called “Style is a Gift,” the campaign features rapper and recording artist Quavo alongside influencer, TV personality and entrepreneur India Love. The goal is to position True Religion as the ultimate gifting destination for apparel and accessories, especially among Gen Zers who are increasingly gravitating toward Y2K-nostalgia style.

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Inside Retail

OCTOBER 26, 2023

Westfield Knox in Victoria has opened its redefined food court on level one, which forms part of the shopping centre’s $355 million redevelopment. The food court features several stores including Mad Mex, KFC, Chatime, Roll’d, Subway, Soul Origin, A+HK Café, Bonbons Bakery, New Era Dumplings, and Royal Donuts. “Today marks another milestone in the transformation for our customers, bringing us closer to our next launch where we’ll see large-format fashion retailers open in our n

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Fashion Shopping Management ATS 264

Retail TouchPoints

OCTOBER 26, 2023

Photo courtesy Home Depot Home Depot is the self-proclaimed home of “the doers.” And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term. It started in 2018 when pioneering marketing executive Melanie Babcock saw an opportunity to let the Home Depot’s suppliers bid for retargeting traffic.

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Planning Advertising Marketing Returns 278

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Customer Experience

Inside Retail

OCTOBER 26, 2023

Amazon has delivered a stunning 244 per cent growth in third-quarter net income as – in the words of one analyst – it overrides the slight slowdown impacting the wider US consumer economy. The e-commerce giant booked a net income of $9.9 billion during the third quarter of FY23. Amazon reported a 13 per cent increase in net sales to $143.1 billion, as sales grew 11 per cent to $87.9 billion in the North American segment and jumped 16 per cent to $32.1 billion in the international segment.

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Advertising Fulfillment Consumer Planning 264

Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. The deal is expected to close in the fourth quarter of this year. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. including Petco , Hibbett , Ulta Beauty and Staples.

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Retail TouchPoints

OCTOBER 26, 2023

Claire’s is adding to its growing retail presence through a new partnership with Kohl’s that will see an assortment of the brand’s jewelry, accessories and cosmetics featured in Kohl’s stores nationwide in time for the holiday season. Claire’s activation at Kohl’s began rolling out in early October and will be live at 700 Kohl’s across the country by the end of the month, according to a company representative.

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Inside Retail

OCTOBER 26, 2023

Can an old dog learn new tricks? Macy’s has been stepping up to the plate with a series of new moves, from the expansion of its smaller-footprint stores, to a new digital fashion platform targeting younger shoppers. In October, the department store retailer announced plans to open 30 more “mini stores” in strip centers across the US over the next two years, as it veers outside of the shopping mall.

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Department Stores Fashion Grocer Location 245

Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available.

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Checkout Supermarket Fulfillment Consumer 263

Retail Wire

OCTOBER 26, 2023

Michelin's plant reaches the end of its tread life.

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Retail Focus

OCTOBER 26, 2023

Today, after much excitement, the LEGO Group opened the doors to its brand-new LEGO® Store in Blanchardstown Shopping Centre, Dublin. The new store is the brand’s latest location in Ireland, following the successful opening of the first ever Irish LEGO Store on Grafton Street in August 2022. Located in the well-known Dublin shopping centre, the LEGO Store Blanchardstown is already delighting fans of all ages, with an exciting collection of sets and experiences.

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Shopping Location Accessories Marketing 147

Retail Wire

OCTOBER 26, 2023

Starbucks celebrates Yay Day in its own way.

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Inside Retail

OCTOBER 26, 2023

Target Australia has collaborated with Cungelella Art, an Australian art collective led by four Indigenous sisters, to launch a limited-edition clothing line. The range features family sleepwear, children’s swimwear and swim accessories. The family sleepwear is inspired by sisters’ children when they spent the night out in the country under the stars, with the hues echoing both the earthy tones and sky that surrounds them, which couple to provide a peaceful atmosphere ideal for bedtime.

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Accessories Fashion Marketing 147

Retail Wire

OCTOBER 26, 2023

It's a beautiful Sephora sale.

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Customer Experience

Inside Retail

OCTOBER 26, 2023

Furniture and homewares brand Koskela recently outlined its agenda, aiming to achieve a fully circular business model by 2027, zero carbon emissions by 2035, and ensure that 90 percent of its manufactured products use recycled and recyclable materials by 2026 Here, CEO and co-founder Sasha Titchkosky talks to Inside Retail about how Koskela plans to achieve these objectives, and address Australia’s significant fast-furniture issue, which generates 30,0000 tonnes of commercial furniture wa

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Accounting Planning Consumer ATS 130

Retail Wire

OCTOBER 26, 2023

Ready to not get intoxicated by Surely alcohol free wine?

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Inside Retail

OCTOBER 26, 2023

Digital retail media offers huge opportunities for incremental income, but many retailers have yet to take advantage of this new revenue stream. A leader in the field of digital retail media is global tech company PubMatic, whose Sydney-based director of commerce media, Apac, Brandon Lee, spoke with Inside Retail. Digital retail media refers to the advertising space and audience data that retailers can make available to brands to run digital advertising campaigns.

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Advertising Promotions Returns Management 130

Retail Gazette

OCTOBER 26, 2023

Standalone Wilko stores are set to return to the high street and retail parks before the end of the year as its new owner prepares for an aggressive roll-out. The Range owner SDS Superstores, which acquired the discount chain’s brand and intellectual property in a £5m deal after it collapsed into administration, said it was preparing a national roll-out of stores across England, Scotland, Wales and for the first time, Northern Ireland.

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Returns Location Planning Shopping 128

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Inside Retail

OCTOBER 26, 2023

As national retail manager at Godiva Australia, Haley Koo is involved in almost every touchpoint of the business, including new store openings, product development and packaging transformation. It’s the perfect role for someone who is energised both by working with customers and her colleagues. As one of this year’s Rising Stars of Retail , Koo takes a look back at the proudest moments of her career, her biggest role models, and what she loves about working in retail.

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Finance Management Consumer ATS 130

Retail Dive

OCTOBER 26, 2023

Private equity firm Nexus Capital Management will acquire the brand, though Unilever will keep a minority shareholder stake.

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Management 122

Inside Retail

OCTOBER 26, 2023

Amazon.com on Thursday said growth in its cloud business is stabilizing as it signed new deals, but warned that consumers remained wary about spending going into the holiday quarter. The company predicted a rise in revenue over the key holiday season that could still miss Wall Street expectations, as it reported strong third quarter results buoyed by a recent marketing blitz and faster delivery.

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Beauty and Health Fulfillment Promotions Consumer 130

Retail Dive

OCTOBER 26, 2023

As it courts high-end shoppers, the department store will also host in-store experiences like White Elephant parties and breakfast with Santa events.

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Department Stores 122

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

OCTOBER 26, 2023

Tesco has hired former Aldi boss Matthew Barnes as its new UK chief executive as Jason Tarry steps down from the business after 33 years. Tarry, who has spent the last six years at the supermarket’s helm, will leave the grocer in March 2024. He is credited with leading Tesco through its turnaround and rebuilding the supermarket’s competitiveness in the UK market, against the backdrop of the pandemic.

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Supermarket Grocer Promotions Marketing 116

Retail Dive

OCTOBER 26, 2023

The company — which rebranded as Bed Bath & Beyond earlier this year — wants to sell clearance products through its old name.

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Planning 119

Retail Customer Experience

OCTOBER 26, 2023

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in the customer service sector.

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Retail Dive

OCTOBER 26, 2023

Somer Webb will step down on Dec. 10 and be replaced in the interim by Andrea Tarbox as the company begins a search for a successor.

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Retail Times

OCTOBER 26, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Not On The High Street, the UK’s home of small creative businesses, has today rolled out billboards highlighting the landfill issue caused by bad Christmas gifting. Research by the brand revealed a startling 3,088,345 bad Christmas gifts were thrown away this year and ended up in landfill, and this yuletide, Not on The High Street are […] If you wa

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Retail Dive

OCTOBER 26, 2023

Matthew Shay said inventory-to-sales ratios' return to pre-pandemic levels and his conversations with retail executives suggest the period of inflated stock levels are over.

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Returns 115

Retail Customer Experience

OCTOBER 26, 2023

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

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ATS 105

Retail Dive

OCTOBER 26, 2023

With the first sales events of the season already come and gone, the team looks at the clues of how it will go this year.

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ATS 111

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