Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale.

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Retail Wire

JANUARY 11, 2024

The tech giant let his Facebook followers in on his latest passion project on his Kauai farm.

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Retail TouchPoints

JANUARY 11, 2024

Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center for Retail’s Big Show from Jan. 13 to 16, 2024. The draw? More than 1,000 exhibitors and 170 sessions featuring a wide array of speakers, from leading retailers to suppliers, analysts and other industry experts — plus a bit of star power (basketball legend Earvin “Magic” Johnson, Martha Stewart and Drew Barrymore, to name a few).

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Retail Focus

JANUARY 11, 2024

The all-new Samsung Experience Store (SES) in Westfield London will be open seven days a week, featuring the widest range of Samsung mobile, tablet and wearable products currently available to buy. This will be Samsung’s fourth experience store in London, operated by Partner Retail Services Limited (PRS&), the operator of the Samsung Experience Stores in the UK.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

JANUARY 11, 2024

Aldi has completely eliminated plastic shopping bags from its 2,300+ U.S. stores, a move that the company estimates will prevent nearly 9 million pounds of plastic from going into circulation each year. Additionally, Aldi will transition to the use of natural refrigerants in all U.S. stores by 2035, building on the supermarket retailer’s use of environmentally friendly refrigerants in more than 600 stores.

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Inside Retail

JANUARY 11, 2024

Alphabet’s Google said on Wednesday it is laying off hundreds of employees across multiple teams, with Fitbit co-founders James Park and Eric Friedman also leaving the company, as the tech giant continues to cut costs. Google said it will lay off hundreds at its Voice Assistant unit, while a few hundred roles are being eliminated in the hardware team responsible for Pixel, Nest and Fitbit, with the majority of people in the augmented reality (AR) team being let go.

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Retail Wire

JANUARY 11, 2024

Hertz, the famous vehicle rental company, has decided to reduce its electric vehicle fleet by a third, amounting to around 20,00 vehicles.

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Retail TouchPoints

JANUARY 11, 2024

REI Co-op will open 10 stores this year and already has plans in the works for two more stores to open in 2025 — in Durango, Colo. in the spring and St. George, Utah in the fall. The store locations and timetables for the 2024 openings are: Spring: Beavercreek, Ohio and Beaverton, Ore.; Summer: Glendale, Ariz.; Ithaca, N.Y. and Rancho Mirage, Calif.; Fall: Albany, N.Y. and Tulsa, Okla.

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Inside Retail

JANUARY 11, 2024

E-commerce company Ebay will pay a $4.5 million (US$3 million) fine for its involvement in the harassment of a couple in Massachusetts, according to court documents. The couple, Ina and David Steiner, were the victims of a harassment and intimidation campaign run by Ebay employees in August 2019. They had been subjected to threats and disturbing deliveries, including live spiders, cockroaches, a funeral wreath, a bloody pig mask and a book about surviving the loss of a spouse. “Ebay engage

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Retail TouchPoints

JANUARY 11, 2024

Victoria’s Secret & Co. (VS&Co.) has announced a multi-year strategic partnership with Google Cloud to create more personalized and inclusive online shopping experiences, improve customer and associate experiences and drive operational efficiencies through the use of AI and generative AI technologies. “The integration of Google Cloud’s AI and generative AI technologies will not only improve the online shopping experience for our customers, but also will empower our inte

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

JANUARY 11, 2024

The nostalgic Fruit Stripe Gum is saying its final goodbyes. Fruit Stripe, the gum brand that has been a staple in American candy stores since the 1960s, is being discontinued by its owner, Ferrara.

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Retail Focus

JANUARY 11, 2024

‘Muted’ Golden Quarter fashion sales were buoyed by a Black Friday boost to order volumes, while fashion revenues rose +6% compared to 2022 in December, the latest data from True Fit, the leading AI platform that decodes size and fit for consumers and apparel and footwear retailers. True Fit’s Fashion Genome , the world’s largest connected data set for apparel and footwear, which brings together the preferences of 82 million active shoppers and 20,000+ brands, showed that while demand (order vo

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Retail Wire

JANUARY 11, 2024

OpenAI has launched the GPT Store, a marketplace for AI apps. It's a platform akin to Apple's App Store, but for AI applications.

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Retail Dive

JANUARY 11, 2024

The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

JANUARY 11, 2024

A law in Ohio governing the social media accounts of kids may be breaching the First Amendment in "breathtakingly blunt" ways, and a federal judge has ruled that it cannot take effect next week as initially planned.

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Inside Retail

JANUARY 11, 2024

There are countless examples of how social media virality, especially on TikTok, has helped lift a company’s profits in unprecedented ways, from the sale of fragrance products via #perfumetok to antacids via #hotgirlswithstomachissues. Lately, the internet and the retail industry alike have been buzzing about Stanley’s ‘Galentine’s Collection’ of 40-ounce tumblers for the US department store chain Target.

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Retail Wire

JANUARY 11, 2024

The Icon of the Sea is a massive ship and Royal Caribbean's newest addition to its international fleet.

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Inside Retail

JANUARY 11, 2024

Austrian drinks brand Waterdrop is looking to tap into the growing trend of ‘status water bottles’ through a collaboration with world number one tennis player Novak Djokovic at the Australian Open. Novak Djokovic was the only athlete at the 2023 Australian Open to use Waterdrop’s reusable stainless steel tumbler, but a year later, more players have backed the bottle, which has been designated as the tournament’s official on-court player bottle.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

JANUARY 11, 2024

A consumer advocacy group filed a lawsuit against Starbucks over misleading advertising for claiming that its coffee is ethical in its entirety, even though the company has been sourcing from multiple farms across the world with human rights violations.

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Inside Retail

JANUARY 11, 2024

Luxury online retail platforms are no longer considered a revolutionary concept as successful high-end e-commerce sites have just as much recognition as labels. Platforms like Net-a-Porter, Ssense, Farfetch, Matches Fashion and Mytheresa have created a brand identity of their own. Third-party online retailers have proven that consumers prioritise the acquisition of the product over the in-store purchase experience.

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Retail Wire

JANUARY 11, 2024

Cummins Inc., a recognized engine maker, was forced to announce a recall spanning 600,000 Ram trucks. This comes as a repercussion of its shady business practices involving illegal software to dodge diesel emissions tests.

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Inside Retail

JANUARY 11, 2024

In the world of high-end fashion resale, few names stand out as prominently as Vestiaire Collective – a marketplace that has revolutionised how consumers buy and sell pre-owned luxury items. At the helm of this groundbreaking venture is Fanny Moizant , the co-founder and president whose vision and leadership have propelled the company to become a global phenomenon.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JANUARY 11, 2024

McDonald’s is bringing back the Double Big Mac on Jan. 24.

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Inside Retail

JANUARY 11, 2024

Authentic Brands Group has acquired footwear retailer Sperry and will convert the brand into a licensed model. The acquisition results in Sperry’s partnership with Aldo Group for wholesale, e-commerce, store operations, footwear design, production, and global distribution. “Sperry’s influence extends far beyond fashion, embodying a lifestyle that celebrates exploration.

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Retail Wire

JANUARY 11, 2024

Google has laid off hundreds of workers in multiple divisions, marking a significant change in the tech giant's operations.

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Inside Retail

JANUARY 11, 2024

BridgerPay, a payment technology pioneer in the payments industry, is proud to announce its transformation into a powerful omnichannel payment operations platform, bringing unparalleled control and flexibility to businesses seeking to streamline their payment processes across all payment channels – e-commerce shops, physical stores and mobile applications.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Dive

JANUARY 11, 2024

The retailer is working with Wing and Zipline to reach up to 75% of the Dallas-Fort Worth area's population.

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Retail Gazette

JANUARY 11, 2024

Morrisons ‘RoboCop’ style security cameras trial has sparked a backlash among some shoppers who claim the new devices have left them feeling “like a criminal”. The supermarket has introduced the portable CCTV devices along its alcohol aisle as part of its latest initiative to tackle a rise in shoplifting. The four-legged remote-controlled devices are called Safer Pod S1 and have features such as a 360-degree HD camera view and a 120db siren system.

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Retail Dive

JANUARY 11, 2024

The outdoor retailer will open 10 this year and already has plans for two more in 2025 as well.

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Retail Gazette

JANUARY 11, 2024

Boots is returning to ITV2’s Love Island as the official beauty partner of its first-ever All Star series. The health and beauty giant will stock the villa with more than 2,000 beauty lines across 15 categories, including fragrance, makeup, skincare, grooming, suncare and haircare. Islanders will have access to over 90 of Boots’ beauty brands on the show, including recent additions to its beauty line up such as Bubble skincare and haircare brands Ouai, Wella Professional and Redken.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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