Retail Customer Experience
NOVEMBER 28, 2023
Retailers are embracing virtualization as a strategy to seamlessly merge the digital and physical presence, creating a harmonious customer experience that will attract, and keep, more customers.
Inside Retail
NOVEMBER 28, 2023
Email marketing flows are crucial for crafting a seamless and personalised customer journey. From the initial welcome series that set the tone for a customer relationship through to re-engagement campaigns that reignite interest and post-purchase flows that build loyalty, establishing an email marketing flow is critical to the success of a retailer-customer relationship.
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Retail TouchPoints
NOVEMBER 28, 2023
JD Sports has partnered with Instacart to offer delivery in as fast as one hour from more than 500 JD Sports and Finish Line stores nationwide. Shoppers using the JD Sports page on Instacart can choose from more than 16,000 products, including popular footwear brands such as Nike, Jordan, Adidas and Puma. JD Sports acquired Finish Line in March 2018.
Inside Retail
NOVEMBER 28, 2023
Skincare brand Ella Bache has unveiled a new salon design concept in Secret Harbour, Western Australia. The store, created by MorrisCo Design, uses digital technology and reduced materials to engage the client and therapist. It has a clean, modern aesthetic with little clutter or messaging. Adjacent to the product wall in the store is a diagnostic tool desk and a curved welcome desk.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
NOVEMBER 28, 2023
As Santa and his elves get down to business at the North Pole, there is another factory ramping up production a bit closer to home. In the Chicago suburb of Bolingbrook, Ill., PersonalizationMall.com ‘s factory ranks have swelled from 500 to 4,000 employees and the facility is now operating 24/7 to create 150,000 items a day — each of them unique.
Inside Retail
NOVEMBER 28, 2023
Collins Foods has released its HY24 results, revealing strong growth across the group. Revenue from continuing operations rocketed up 14.3 per cent to $696.5 million (excluding Sizzler Asia). Revenue in the corresponding HY23 period was $609.4 million. Underlying EBITDA from continuing operations lifted 16.7 per cent to $109.9 million while the underlying NPAT from continuing operations rose 28.7 per cent to $31.2 million.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
NOVEMBER 28, 2023
High End is Australia’s premier luxury resale platform and it is ready to unleash its industry-leading AI technology to ensure secondhand designer items are authentic. Secondhand luxury holds promise with the industry estimated to be worth US$52 billion by 2026, according to Statista. Yet the challenges of authenticity, profitability and rejection by designer brands have prevented retailers from nailing down a scalable platform.
Retail TouchPoints
NOVEMBER 28, 2023
Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time , according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which saw record spending every day from Thanksgiving through Cyber Monday and brought in a total of $38 billion in sales overall (up 7.8% YoY).
Inside Retail
NOVEMBER 28, 2023
In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. Despite the convenience of online, consumers are attracted by the social and immersive experience of physical stores. However, post-pandemic physical shopping is a different beast to the olden days.
Retail TouchPoints
NOVEMBER 28, 2023
Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Photo courtesy Vivaia Celeb-favorite footwear brand Vivaia has opened its second U.S. pop-up shop, at the Glendale Galleria in Los Angeles. The 500-square-foot store will be open Nov. 24 to Dec. 31, 2023. The eco-friendly brand aims to “redefine women’s footwear” with its range of shoes made from recycled plastic and designed for comfort without sacrificing style.
Speaker: Amanda Adams, Fractional CFO, CPA
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Inside Retail
NOVEMBER 28, 2023
Australia will ban imports of disposable vapes in January, the Health Minister said on Tuesday, the first step in a crackdown aimed at curbing the growing popularity of these nicotine-filled devices with young people. The ban will be expanded in March to include all non-therapeutic vapes, including refillable devices, while importers of vapes for medical purposes will need permit from the Office of Drug control, Health Minister Mark Butler said in a statement.
Retail TouchPoints
NOVEMBER 28, 2023
Macy’s has named Sharon Otterman as its new Chief Marketing Officer (CMO), effective Dec. 11, 2023. Otterman, a 25- year marketing veteran who was most recently CMO at Caesars Entertainment , will report to Macy’s President and CEO-elect Tony Spring. Otterman will lead strategic marketing efforts at Macy’s, building awareness, engagement and loyalty among all customer segments via brand activation, campaign advertising and content planning, creative, visual merchandising, branded entertainment a
Retail Wire
NOVEMBER 28, 2023
SHEIN has discreetly filed for an IPO in the U.S., stirring anticipation of one of the largest IPOs in recent years.
Retail TouchPoints
NOVEMBER 28, 2023
Fast fashion juggernaut Shein has confidentially filed to go public, multiple sources report. The IPO, which people familiar with the matter said could happen as early as 2024, has the potential to be one of the biggest in years, according to the Wall Street Journal. Rumors of an IPO for the discount app have swirled for over a year now as Shein has continued its meteoric rise in the U.S. and the world.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Wire
NOVEMBER 28, 2023
Amazon's expansion radar is now set on the city of Miami, aiming to lease an impressive 50,000 square feet of office space.
Retail Focus
NOVEMBER 28, 2023
In April 2023, Mrówka Greenhouse, the flagship garden centre of the esteemed Mrówka PSB DIY chain, opened its doors in Międzyrzecz, Poland, showcasing a cutting-edge lighting design by TRILUX. The expansive 1,200 sqm Dutch greenhouse, nestled under a glazed roof, boasts an impressive display of traditional and collectable plants alongside the existing 2,500 sqm of retail space.
Retail Wire
NOVEMBER 28, 2023
The iPhone's new NameDrop feature has led many police departments to start urging parents to inspect their kids' phone settings.
Inside Retail
NOVEMBER 28, 2023
Leaders face competing demands, never-ending change, and constant pressure, so they must make deliberate choices about how and where they allocate their time. Consider for a moment, if you were to assess how you spend your working day, how much is spent with your team members versus colleagues, peers or clients? Also, when you are with your team, are you focusing on the how or the what?
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Wire
NOVEMBER 28, 2023
In a groundbreaking move toward sustainable aviation, Virgin Atlantic is conducting a transatlantic flight powered by 100% Sustainable Aviation Fuel (SAF).
Inside Retail
NOVEMBER 28, 2023
The Australian luxury fragrance brand Goldfield & Banks has opened its first pop-up store, at Westfield Bondi Junction. The store is located on Level 3, near Sephora and Myer, and is open until December 24. At the store, customers can shop for Goldfield & Banks Native and Botanical collections and avail of a complimentary engraving on selected days.
Retail Wire
NOVEMBER 28, 2023
Tesla has taken legal action against the Swedish Transport Agency, following blocked deliveries of license plates for the company's cars by Swedish postal workers.
Inside Retail
NOVEMBER 28, 2023
From the source: Mike Harlow, Scott Dunn The GM of the luxury travel business discusses consumers’ return to more meaningful trips, providing the unique experiences that people want, the meaning and appeal of the emerging transformative travel trend, and how to offer the services that appeal to high-end Asian consumers. Inside Retail : Can you discuss the revenge travel trend, and how it has impacted the luxury travel sector, especially in the Asian market?
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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s
Retail Wire
NOVEMBER 28, 2023
Disney CEO Bog Iger held a virtual town hall meeting to emphasize the "blessed" and "fortunate" position of the entertainment company.
Retail Customer Experience
NOVEMBER 28, 2023
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour webinar on Dec. 7 sponsored by NICE.
Retail Wire
NOVEMBER 28, 2023
Royal Caribbean International is now the owner of the biggest cruise ship in the world, the Icon of the Seas.
Retail Gazette
NOVEMBER 28, 2023
Ikea will roll out over 70 more mobile pick-up points at Tesco stores as the furniture giant looks to provide convenient click-and-collect options. The new service will allow shoppers to collect their online Ikea orders from a designated area in the car park of Tesco stores. Orders over £100 will be free to collect while others will carry a charge of £5.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Wire
NOVEMBER 28, 2023
ByteDance, the tech behemoth responsible for the popular app TikTok, is dialing back its involvement in the video gaming industry.
Retail Gazette
NOVEMBER 28, 2023
Asda is opening its first set of new convenience stores in London this week, adding to its eight existing sites in the capital. The move comes as the grocery giant looks to almost treble its number of small stores in London before the end of March 2024. Asda confirmed it will open shops in West Ealing, Willesden and Greenford during the coming days, while a further twelve express stores will launch over the next few months, across areas including Romford and Harringay.
Retail Wire
NOVEMBER 28, 2023
The CDC has sounded a food safety alert regarding a salmonella outbreak in cantaloupes linked to 32 states.
Mulesoft
NOVEMBER 28, 2023
The MuleSoft Ambassador program began in 2018 through the support of five truly amazing individuals in the MuleSoft Community. Over the years, these same five people have been vital to the growth and success of the MuleSoft Ambassador program as we know it. In September, we had the ultimate pleasure of inducting these trailblazing MuleSoft […] The post MuleSoft Ambassador Hall of Fame 2023 Inductees first appeared on MuleSoft Blog.
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