Retail TouchPoints

MARCH 25, 2024

The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 trillion in 2023, according to research by Statista. The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping.

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Inside Retail

MARCH 25, 2024

Retail billionaire Solomon Lew has announced plans to spin off two major brands Peter Alexander and Smiggle from his public company Premier Investments next year, as part of a global expansion strategy. Children’s stationery label Smiggle is expected to become a separately listed company by the end of January, while the demerger of pyjamas retailer Peter Alexander will also take place later next year.

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Retail TouchPoints

MARCH 25, 2024

To mark Earth Month in April, Staples is launching a battery recycling program that has already seen recycling rates soar from less than 50 batteries per week to thousands per location in test stores. Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling.

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Retail Wire

MARCH 25, 2024

China has unveiled new guidelines aimed at removing Intel and AMD microprocessors from government computers and servers.

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

MARCH 25, 2024

NBCUniversal has unveiled a series of new capabilities aimed at “bringing television advertising into the performance marketing future” and enhancing TV-enabled commerce opportunities as it readies for the kickoff of the Summer Olympics on July 26, 2024. NBCU’s new Virtual Concessions ad format. (Image courtesy NBCU) Just in time for the event, NBCU has rolled out a new commerce-led ad format called Virtual Concessions that will allow sporting events viewers (or folks settling in for a mov

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Inside Retail

MARCH 25, 2024

Australian menswear brand MJ Bale has established a new national flagship store at No 1 Martin Place, the Sydney General Post Office (GPO). The MJ Bale flagship is situated at the intersection of Pitt Street and Martin Place on the northeast ground level of the GPO. The store’s interior was designed by Mandy Edge of Mandy Edge Design Studio, with the idea of “menswear as theatre” It boasts original eight-meter-high ceilings, elaborate marble and gold wall finishes, graphic bla

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Retail Wire

MARCH 25, 2024

Boeing Co., facing mounting quality concerns, is now confronted with a new demand from its largest labor union. The International Association of Machinists District 751, representing 32,000 Boeing workers in Washington state, is pushing for a seat on the company's board.

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Retail TouchPoints

MARCH 25, 2024

Starbucks has reorganized its global leadership structure as it moves forward with its “Triple Shot Reinvention with Two Pumps” growth strategy , which includes plans to expand its global footprint to 55,000 locations by 2030. The company also is touting the increasing number of those new stores that fall into its Greener Stores model, with 6,091 such stores now open around the world.

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Retail Wire

MARCH 25, 2024

The flights should commence in two years.

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Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

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Social Commerce Loss Prevention Customer Experience Customer Retention 260

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Inside Retail

MARCH 25, 2024

In this excerpt from Unnecessary Tales of a Retail Marketer , our lead character discovers that balancing their gorgeous new ad campaign with the rigours of BAU is more annoying than they would like. Retail marketer: Got a brief for you. Our email prospecting needs some work. Creative agency suit: OK, great. What’s the gist? Retail marketer: The broader ad campaign is kicking goals.

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Retail TouchPoints

MARCH 25, 2024

Lowe’s has added Shipt to its roster of same-day delivery options, joining DoorDash and Instacart. In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail. This new Lowe’s partnership, covering the retailer’s 1,200 stores across the country, is Shipt’s first foray into the home improvement space. “As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital

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Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Shopify – the commerce platform powering 25 per cent of online retail in Australia – is equally proficient at managing in-store retail transactions, making it the go-to supplier of solutions for retailers transacting across multiple channels.

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Retail Wire

MARCH 25, 2024

The BYD Seagull, manufactured in China, is a small fully electric hatchback with a starting price of 69,800 yuan (less than $10,000), and it could disrupt the automotive industries across the globe due to its attractive price tag and the fact that BYD is reportedly profiting from it.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

MARCH 25, 2024

Following a strategic pivot that aims to bolster its business-to-business (B2B) platform services and e-commerce solutions, Zalora is poised to emerge as a key catalyst for growth in Southeast Asia’s wider retail sector. The stage is set for the online platform to harness the potential of its third-party services, which accounted for a notable 9 per cent of the company’s revenue last year.

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Retail Wire

MARCH 25, 2024

The move will take place at the end of 2024.

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Inside Retail

MARCH 25, 2024

Australian skincare company Vitality Brands is to acquire Kiwi beauty brand Essano, which is projected to result in a $130 million annual turnover. The acquisition is expected to position Vitality Brands as a major independent natural beauty and wellness market player in Australasia and New Zealand. Essano will join Vitality Brands’ current portfolio of brands, including Epzen, Cancer Council sunscreen, and Tribe.

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Retail Wire

MARCH 25, 2024

Aerospace company Boeing has taken space tourism startup Virgin Galactic to court, alleging theft of trade secrets and failure to cough up $25 million for their collaboration on a new "mothership" to ferry a sightseeing vessel into space.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

MARCH 25, 2024

Shein has named Italian fashion designer Eleonora Falcone as the winner of its Shein X Global Challenge 2024 among 10 finalists. Falcone’s Glowmantic collection received some of the highest votes from the public, pushing it to qualify for the finals. Falcone took home €10,000 (US$10,814). “Eleanora’s submission stood out right from the start,” Shein X Global Challenge 2024 judge Julien Fournié said. “When she presented her submission, inspiration and rationale at th

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Retail Wire

MARCH 25, 2024

The social media platform X, previously known as Twitter, has been putting efforts into capturing the creator market. However, creators say X still has a long road ahead to become a main source of revenue for them.

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Retail Focus

MARCH 25, 2024

Ensuring the safety of drivers within fleet operations is paramount for businesses that rely on vehicles for their day-to-day activities. With the increasing number of vehicles on the road, enhancing driver safety not only contributes to the well-being of employees but also significantly reduces operational costs related to accidents and insurance premiums.

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Retail Wire

MARCH 25, 2024

In the ongoing proxy tussle between Trian Fund Management and entertainment titan Disney, Nelson Peltz’s firm has opted to withhold its votes from Disney CEO Bob Iger.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Focus

MARCH 25, 2024

In today’s world, managing and moving your money is an essential skill. Whether you’re paying bills, saving for a vacation, or sending money to a friend, knowing how to transfer money safely and efficiently is key. This guide is designed to help beginners navigate the process of moving their funds with ease. Understanding Different Methods to Transfer Money There are several ways to move your funds, like online transfers, bank wires, and mobile apps.

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Retail Wire

MARCH 25, 2024

Stellantis has announced a recall affecting nearly 285,000 Dodge Charger and Chrysler 300 sedans across the United States because the side curtain airbag inflators could break open.

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Inside Retail

MARCH 25, 2024

The deadline for public submissions to the Australian Competition and Consumer Commission (ACCC) regarding the Sigma and Chemist Warehouse merger is mere days away, March 28, after which the ACCC is expected to deliberate and then announce its decision on June 13. A combined Chemist Warehouse and Sigma would have a market share of 26.2 per cent of the Australian pharmacy sector, making the new entity more than double the next largest, EBOS, which is currently the largest and most diversified Aus

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Retail Wire

MARCH 25, 2024

Beginning this spring, Chick-fil-A will transition from antibiotic-free chicken to a new standard known as No Antibiotics Important To Human Medicine (NAIHM). This move comes as a response to supply concerns.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Inside Retail

MARCH 25, 2024

The value of luxury and premium fashion goods is often in their design, storytelling and product quality. But recently, fast-fashion brands including Zara, H&M, Mango, Urban Outfitters and Topshop have been testing limited-run premium collections in addition to their regular and frequent product drops. These collections tap into three key tenets that higher-end brands typically use to justify their higher price point: fashion-forward designs, higher-quality materials and sustainable values.

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Retail Gazette

MARCH 25, 2024

Ocado is facing a potential shareholder revolt over executive pay after an influential proxy adviser has encouraged investors to vote against the group’s new bonus scheme that could see CEO Tim Steiner receive as much as £14.8m. Institutional Shareholder Services (ISS) has recommended that shareholders vote against the online grocer’s new remuneration policy and performance share plan at next month’s annual meeting due to “material concerns” over the sum of money executives cou

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Retail Dive

MARCH 25, 2024

The company also has plans for future locations as it builds out a strategy to meet customers where they live, according to CEO Harvey Kanter.

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Retail Gazette

MARCH 25, 2024

Ryman owner Theo Paphitis is the latest British retailer to call on the government for a clampdown on a tax loophole used by fast fashion giants such as Temu and Shein. The retail tycoon, who also owns Robert Dyas and Boux Avenue, said there was a “big slug” of companies avoiding customs bills in the UK by shipping individual orders directly from countries like China.

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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