Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online. According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 mil

Customer Experience 289

Customer Experience Returns Shipping Consumer 289

Retail Focus

MARCH 6, 2024

The dynamics of storytelling in the volatile retail landscape have fundamentally changed and will shape our perception of the future. In this report in partnership with Retail Focus, James Breaks, Associate Director of Design at rpa: group , takes a close look into the past, present and future of our relationship with brands, and how we engage with them.

ATS 277

ATS 277

Retail TouchPoints

MARCH 6, 2024

In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 million. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Planning 278

Planning Marketing Spend Management Shopping 278

Inside Retail

MARCH 6, 2024

QIC’s Robina Town Centre has reached a $1 billion in annual sales milestone after raising its customer footfall to more than 13 million per year. “Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes. “Not only does this signal a desire for these brands to deepen their in-person connection with the Robina au

Beauty and Health 264

Beauty and Health Management Shopping 264

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. “We’ve come a long way in our digital journey by launching our app and website powered by Instacart Storefront,” said Alexis Canseco, Manager of Operations

Grocer 269

Grocer Fulfillment Supermarket Marketing 269

Inside Retail

MARCH 6, 2024

The Australian Taxation Office (ATO) has coordinated with police to conduct multiple raids on businesses suspected of using and manufacturing electronic sales suppression tools (ESSTs) to avoid tax. In the last two weeks, the ATO has raided 17 premises associated with three businesses suspected of supplying or manufacturing ESSTs and eight businesses suspected of using the tools in Sydney, NSW.

Point of Sale 243

Point of Sale Promotions Returns 243

Retail Wire

MARCH 6, 2024

ExxonMobil's CEO, Darren Woods, claims the public is to blame for the world's failure to meet climate goals, stirring up controversy among climate experts.

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Retail TouchPoints

MARCH 6, 2024

Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. Puma already has shifted parts of the brand’s ecommerce system, including Puma.com, over to Google Cloud, and plans to consolidate all of its global ecommerce data and workloads in the system.

Promotions 263

Promotions Planning Shopping Management 263

Retail Wire

MARCH 6, 2024

A $300,000 flying car, called the Model A, is currently being developed by Alef Aeronautics, a Silicon Valley startup backed by SpaceX as well as Tim Draper, who has also invested in Elon Musk’s SpaceX and Tesla.

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Retail TouchPoints

MARCH 6, 2024

Gap Inc. has partnered with Ambercycle to leverage recycled textiles in products for its Athleta brand beginning in 2026. Ambercycle uses proprietary molecular regeneration technology to turn discarded polyester into Cycora. This is a high-performance material designed to reproduce the quality of virgin-grade polyester while reducing industry greenhouse gas emissions and the need to landfill or incinerate end-of-life textiles.

Fashion 257

Fashion Apparel ATS 257

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Focus

MARCH 6, 2024

Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience.

Inventory Management 147

Inventory Management Consumer Customer Experience Fashion 147

Retail TouchPoints

MARCH 6, 2024

Growing demand for richer experiences continues to transform the built environment. It’s a distinct shift toward novelty and engagement versus older, more utilitarian models. Expressions of this movement include: Drab office buildings worthy of the sci-fi show Severance giving way to light-filled spaces packed with comfy furniture, quiet nooks and employee-friendly amenities.

Boutique 147

Boutique Customer Experience Outdoor Location 147

Retail Gazette

MARCH 6, 2024

Asda is set to face a second strike after GMB members at its Wisbech store voted to strike over claims of reduced hours and a rise in “bullying management” culture. According to the trade union, the ballot, which saw more than 97% voting to walk out with a turnout of 87%, was also sparked over claims that workers are unhappy over what it describes as “poor” levels of training and support for their job roles, as well as health and safety issues being “ignored”.

Grocer 136

Grocer Supermarket Management Planning 136

Inside Retail

MARCH 6, 2024

Victoria’s Secret & Co has seen signs of recovery as sales and net income edged up in the fourth quarter following a period of declines. The company reported net income of US$181 million for the 14-week ended February 3, compared to net income of $173 million for the 13-week fourth quarter of FY22. Net sales were up 3 per cent year-on-year to $2.082 billion, while total comparable sales decreased 6 per cent.

Returns 130

Returns Consumer ATS Accessories 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Gazette

MARCH 6, 2024

Shein’s UK arm has breached company law after failing to disclose its ownership, a move which could disrupt the fast-fashion giant’s plans to consider a London floatation. Under company law, businesses are legally required to declare their ultimate human beneficial owner – also known as their “person with significant control” (PSC). Filings on Companies House show Shein Distribution UK Ltd has listed Singapore-based Roadget Business Pte Ltd as its PSC and not an individual.

Fast Fashion 132

Fast Fashion Fashion Planning 132

Inside Retail

MARCH 6, 2024

In an era where fashion is often synonymous with fast-paced trends and disposable consumption, Vestiaire Collective has been spearheading a movement towards a more sustainable future. The renowned global platform for pre-loved luxury fashion recently unveiled its latest endeavour, a celebrity closet sale featuring Academy Award winner Jessica Chastain and esteemed stylist Elizabeth Stewart.

Marketing 130

Marketing Fast Fashion Fashion Promotions 130

Retail Wire

MARCH 6, 2024

American Express Co. has recently notified a select group of its cardholders regarding a possible breach of their account details. This breach took place at a merchant processor, although the precise number of affected customers has not been disclosed.

Accounting 130

Accounting ATS 130

Retail Focus

MARCH 6, 2024

In the world of Mushroom Gummies , finding the best deals can be akin to discovering hidden treasures in a forest. With an ever-expanding market and many brands vying for attention, savvy shoppers understand the importance of hunting down sales to maximize savings without compromising quality. Whether you’re a seasoned enthusiast or a curious newcomer, learning how to navigate the landscape of sales and promotions is essential for snagging your favorite mushroom-infused treats at wallet-fr

Promotions 130

Promotions Consumer ATS Shopping 130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

MARCH 6, 2024

Federal Reserve Chair Jerome Powell delivered a detailed testimony to House lawmakers on Wednesday, indicating the potential for interest rate cuts in 2024. He expressed openness to significant changes in a controversial banking regulation proposal.

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Retail Focus

MARCH 6, 2024

In the ever-evolving landscape of CBD products, one item stands out as a must-have investment for enthusiasts and newcomers alike: the high-quality CBD vape pens by CBDfx. Investing in a premium vape can elevate your experience by offering many benefits beyond traditional consumption methods. From enhanced flavour Image by nomz from Pixabay profiles to advanced technology, there are seven compelling reasons why discerning consumers should consider adding a top-notch vape to their collection.

Consumer 130

Consumer ATS 130

Retail Wire

MARCH 6, 2024

Foot Locker's shares plummeted by approximately 27% on Wednesday following the retailer's announcement of lower-than-expected profit projections for 2024. The significant drop was driven by plans for increased investments across its operations aimed at stimulating demand.

Planning 130

Planning ATS Apparel 130

Retail Gazette

MARCH 6, 2024

Boots has told all head office employees that it is reverting back to working in the office five days a week from 1 September. The health and beauty retailer said it wanted to make its offices in Nottingham, London and Weybridge a “normal place of work” for its employees. Managing director Seb James said in an email to staff this week: “In line with a majority of UK businesses, I want to start a thoughtful plan that gets us back to the office – whether Nottingham, London

Returns 122

Returns Beauty and Health Planning Management 122

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

MARCH 6, 2024

The streaming service will soon end password sharing, and users will have to get their own accounts.

Accounting 130

Accounting 130

Retail Dive

MARCH 6, 2024

The retailer will open even more of its Rack stores this year than in 2023, but analysts warned that its full-line business also requires attention.

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119

Retail Wire

MARCH 6, 2024

Cookie Monster from Sesame Street recently took to X to express his frustration with the troubling trend of "shrinkflation" affecting consumer goods in the U.S. economy.

Consumer 130

Consumer 130

Retail Gazette

MARCH 6, 2024

Co-op is giving store colleagues a pay increase to at least £12 an hour as it brings hourly rates in line with the Real Living Wage. The convenience chain said the move represents its biggest ever investment into pay having bumped up rates for shop staff by over 20% in the last two years. From 1 April, Co-op Customer Team Members outside of London will receive a 10.1% increase in pay to £12.00 per hour and employees in London will see their hourly rate increase from £12.25 to £13.15.

Management 116

Management Shopping Marketing ATS 116

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Wire

MARCH 6, 2024

Designers are marking up the price of their signature bags to preserve exclusivity as the industry grows.

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130

Retail Dive

MARCH 6, 2024

The club retailer is expanding the digital capability’s reach after customer usage surged last year.

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116

Retail Wire

MARCH 6, 2024

No winner was recorded for the Tuesday, March 5 drawing of the Mega Millions jackpot.

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130

Retail Gazette

MARCH 6, 2024

Asos is thought to be in talks with Indian retail company Reliance Retail to bring the British fashion giant to the Indian market, reports have revealed. Sources said discussions between the two businesses have “been on for a while,” although an agreement has not yet been reached, according to India Retailing. India’s largest retailer is expected to offer Asos products via its department store arm, Centro, and online at fashion and lifestyle brand Ajio, one source reported.

Department Stores 112

Department Stores Fashion Marketing ATS 112

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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