Mon.May 13, 2024

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How UrbanStems Leverages AI to Manage Peak-Season Customer Service

Retail TouchPoints

What would happen if you smushed an entire holiday season, with all its intensity and high stakes, into a period lasting less than two weeks? And just to make things even more complicated, what if your (perishable) product was a gift laden with significance because of the emotional ties between the giver and the recipient? Laura McDonald, UrbanStems Those questions aren’t theoretical for UrbanStems , a DTC florist that must deal with two of these ultra-compressed holiday seasons — Valentine’s Da

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How fierce competition in digital channels is reshaping marketing budgets

Inside Retail

Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. That is but one of the key conclusions in a new research publication – the 2024 Marketing Spend Report – that provides a timely overview of where companies see their marketing priorities during the first half of this year and entering the next – and which underlines the importance of digital marketing channe

Marketing 287
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Slam Dunk? Dick’s Taps into WNBA’s Hot Streak with Line of Co-Branded Girls’ Apparel

Retail TouchPoints

DSG , Dick’s Sporting Goods’ exclusive performance apparel and gear brand, has teamed up with the Women’s National Basketball Association (WNBA) to launch a co-branded girls’ apparel collection. As the official sporting goods retail partner of the WNBA, Dick’s already carries an assortment of WNBA apparel and equipment, but this new collection is the first collaboration creating products specifically designed for young girls.

Apparel 261
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What history can teach us about retailing in a downturn

Inside Retail

It’s tough out there for many retailers – you don’t need me to tell you that. There’s enough written about inflationary pressures, consumer uncertainty, and increasing competition that if you’re not feeling the pinch, you should feel privileged. Retail trade figures are still steady if not slightly growing at the overall level. Yet it’s hard to separate these figures from inflation, the growth of ultra discounters like Temu and Shein, and the fact that a lot of sales now are coming at heavy disc

Consumer 277
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Reebok Debuts AI-Powered Custom Sneaker Design Tool on Instagram

Retail TouchPoints

Reebok has launched an AI-driven fashion experience on Instagram that allows customers to create their own digital sneakers from photo memories. The tool is the first launch from Reebok’s partnership with Futureverse , announced late last year , to develop a series of AI, web3 and blockchain-based gaming and metaverse activations. Image courtesy Reebok Called Reebok Impact, the experience allows Instagram users to immortalize their memories in the form of a Reebok digital sneaker by sending phot

Fashion 260
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Cyberattack Disrupts Ascension Healthcare, Ambulances Diverted

Retail Wire

A significant cyberattack has struck the core of the U.S. healthcare system, sending shockwaves through Ascension, a nonprofit network encompassing 140 hospitals across 19 states.

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Barbeques Galore CEO on how New Zealand is the blueprint for its global growth

Inside Retail

Barbeques Galore has launched a B2B e-commerce site as it looks to grow its wholesale business both in Australia and overseas. It is just the latest retailer looking to tap into the rapidly growing opportunity around B2B e-commerce, with online rug retailer Miss Amara also investing in this space. Miss Amara has grown the number of its B2B customers from 400 to over 4000 in recent years.

Wholesale 246
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Are Queues Really a Good Thing?

Retail TouchPoints

Few signs of success are as glaringly obvious for retailers as a queue forming outside your door. For many it’s a dream come true. But does a queue always spell success? I’ve spent my entire adult life working in retail and hospitality, from a Wafflemeister in London to hundreds of currency exchange spots worldwide. My recent work writing a book about tourism retail has involved speaking with a huge range of other retailers, from luxury executives to humble small shop owners.

Boutique 250
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AMC Announces First Quarter Earnings

Retail Wire

AMC Entertainment Holdings Inc. recently unveiled its first-quarter report, showcasing positive results. Revenues surpassed analyst expectations by 4%, totaling $951 million.

Marketing 246
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Sneaker Laundry’s Eugene Cheng unpacks the company’s Thai journey

Inside Retail

Sneaker enthusiasts in Thailand have a reason to celebrate as Sneaker Laundry , a leading player in Australia’s sneaker cleaning and restoration market, teams up with the well-established John’s Laundry to expand its services in Southeast Asia. This strategic partnership aims to blend Sneaker Laundry’s innovative techniques with John’s local market expertise, promising a better customer experience for sneaker care in the region.

Marketing 147
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Apple Store Workers in Maryland Vote to Authorize Strike

Retail Wire

In a decisive move reflecting mounting frustrations among workers, members of the International Association of Machinists and Aerospace Workers’ (IAM) Coalition of Organized Retail Employees (IAM CORE) have overwhelmingly approved a strike at the Apple retail store in Towson, Maryland.

ATS 237
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How Retailers Can Leverage Multilingual Content to Expand Globally

Retail Focus

In a world where business can be done in the blink of an eye, we offer our services and products to customers from all parts of the globe. It is for this reason that language diversity is so important when it comes to customer satisfaction and sales. With the world becoming more globalised by the day, retailers need to prioritise multilingual content strategies.

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Costco Emerges as a Hot Spot for Birthday Celebrations

Retail Wire

A TikTok video showcasing a Tennessee woman surprising her husband with a birthday celebration at Costco has gathered more than 11 million views.

ATS 246
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Boots owner reignites £7bn sale plan

Retail Gazette

Boots’ owner is ramping up its efforts to find a buyer for the British health and beauty retailer. According to Bloomberg , Walgreens Boots Alliance is working with consultants to begin talks with interested parties. The US giant is believed to be seeking £7bn for the high street retailer, which has 2,200 stores in Britain and employs around 55,000 people.

Planning 119
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Amazon Beauty’s Summer Beauty Haul Returns

Retail Wire

As the summer approaches, Amazon Beauty is rolling out its much-anticipated Summer Beauty Haul.

Returns 278
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Waitrose, Fortnum & Mason and Barbour receive Royal Warrants from His Majesty The King

Retail Gazette

Waitrose, Fortnum & Mason and Barbour are among several retailers that have recieved Royal Warrants from His Majesty King Charles III. The upmarket supermarket has been awarded with the Royal Warrant of Appointment to be Grocers and Wine and Spirit Merchants, an honour it first recieved in 1928 to supply King George V. Fortnums has been granted two Warrants , Grocers and Tea Merchants to His Majesty and Grocers and Provision Merchants to Her Majesty the Queen.

Grocer 116
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T-Mobile, AT&T, & Verizon Fined $10.2M for ‘Unlimited’ Claims

Retail Wire

T-Mobile, AT&T, and Verizon have all been slapped with a fine.

ATS 278
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John Lewis hires former Asos exec as fashion director

Retail Gazette

John Lewis has appointed former Asos head of buying Rachel Morgans to the role of fashion director. Morgans, who served as the buying director for Topshop at Asos, will assume the role in June, reporting to commercial director Kathleen Mitchell, Drapers reports. As part of her role, she will oversee the retailer’s curation of in-house and third-party brands.

Fashion 116
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Popular Sriracha Sauce to Cut Production This Summer

Retail Wire

The popular condiment may be tougher to find than ever.

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IKEA Oxford Street Delays Store Opening to Spring 2025 Amid Extensive Renovations

365 Retail

IKEA UK has announced a revised opening date for its new Oxford Street store, now set for spring 2025. The delay comes as renovations intensify on the historic Grade II listed building spanning seven floors, which will house the new city store. The project is led by Ingka Investments, the investment arm of Ingka Group , the principal retailer of IKEA.

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FDA Issues Insulin Pump App Recall After More Than 200 Injured

Retail Wire

The FDA has issued a Class 1 recall of a popular insulin pump app after it was discovered that there was a software issue that caused the app to crash.

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Currys selects Accenture and Microsoft to accelerate adoption of generative AI

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Currys plc (LSE: CURY), a leading international omnichannel retailer of technology products and services, has selected Accenture (NYSE: ACN) and Microsoft (Nasdaq: MSFT) to deliver its core cloud technology infrastructure that will enable the retailer to leverage the latest AI technologies to enhance operations, elevate the shopping experience, and impro

Shopping 111
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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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The Signature Porsche 911 Is Transitioning to Hybrid

Retail Wire

Porsche is ramping up to introduce a major update to its flagship model. The hybrid Porsche 911, featuring a combination of a gas engine and one or more battery-powered electric motors, is set to be revealed in an online event on May 28.

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WHSmith launches own-brand food-to-go range in travel stores nationwide

Retail Gazette

WHSmith has launched its first own-brand food-to-go range as part of its strategy to become a one-stop-shop for consumers on the move. Smith’s Family Kitchen is now available in all 300 of the retailer’s travel stores around the UK, including at airports and rail stations. WHSmith said each product under the new range is made with “high quality ingredients and offers an extensive choice from family favourites and punchy flavours alongside other delicious and healthy choices” It

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Study Finds That Chemicals Inside Cars Can Cause Cancer

Retail Wire

Flame retardants are added to vehicle interiors, but contain disease-causing agents.

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Currys hails ‘strong finish to the year’ as sales return to growth

Retail Gazette

Currys has made a “strong finish” to its financial year, with its annual profits set to come in ahead of expectations after sales returned to growth. The electrical retailer anticipates full year adjusted pre-tax profits of between £115 to £120m, up from the previous guidance of at least £105m. In the 16 weeks to 27 April, like-for-like sales in the UK and Ireland increased by 2% amid improved trading momentum.

Returns 110
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Broad Reaching Strategies for Maximizing Value in Retail Properties

Shopping Center

No matter the economic climate, the formula for creating value in properties will always be a retail property owner’s best friend. That’s why Broad Reach Retail Partners uses a multi-faceted… The post Broad Reaching Strategies for Maximizing Value in Retail Properties appeared first on Shopping Center Business.

Shopping 105
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Asda unveils plans for ‘transformational’ redevelopment of London superstore

Retail Gazette

Asda has launched plans for a “transformational” mixed-use redevelopment of its ten-acre Park Royal store in North West London, marking a first for the supermarket. The grocery retailer has partnered with property Developer Barratt London for the plans to redevelop its brownfield site, which currently houses its Park Royal superstore. The proposal, which is subject to planning approval, includes creating a new town centre at the heart of the Old Oak and Park Royal Development corpor

Planning 109
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The Retail Technology Show Grows the Number of Senior Level Retailers and Retail Decision-Makers Visiting the Event

365 Retail

As well as increasing overall visitor head count by +28% year-on-year, the Retail Technology Show (RTS), the event that connects retail’s changemakers and cutting-edge technology providers, has revealed that the number of senior, decision-making retail attendees also grew in 2024, with over eight in ten visitors in senior level roles. Retail Technology Show grows senior retailer audience numbers Already known as the industry’s one-stop shop for innovation, the RTS delivered its biggest ever sh

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Asda workers confirm strike dates at fourth store

Retail Gazette

Asda workers at its Brighton Hollingbury superstore have announced strike dates over the Bank Holiday weekend, following industrial action at its Gosport, Wisbech and Lowestoft sites. GMB Union members at the supermarket are set to walk out over the weekend of 24 and 25 May, according to the trade union. The union claimed more than 100 staff members planned to strike over a litany of workplace issues, from 8pm on 24 May until 3pm the following day.

ATS 104
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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.