Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device

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Customer Experience Consumer Marketing Accounting 282

Inside Retail

JANUARY 2, 2024

Levi Strauss & Co’s Eureka Innovation Lab is located on a quiet, dead-end street near Coit Tower in San Francisco. Unassuming from the outside, the brick warehouse is a hive of activity within. Sewing machines whir, washing machines thump and lasers beep as they precisely cut holes into raw denim. Hundreds of jeans in every shade of blue hang on the walls and mysterious trunks covered in stickers from around the world are stacked wherever there’s room, while jazz music plays in the backgroun

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Drop-Shipping Fashion Shipping ATS 277

Retail TouchPoints

JANUARY 2, 2024

JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ( $140 million) for engaging in monopolistic practices. JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to suppliers that if they sold to JD.com, they would not be allowed to sell on Alibaba.

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Inside Retail

JANUARY 2, 2024

The Body Shop has earned the title of being the first global beauty brand offering 100 per cent vegan product formulations certified by The Vegan Society. Back in 2021, just 60 per cent of the cosmetic brand’s products already carried the Vegan Society trademark. The retailer has been campaigning against animal testing in the cosmetics industry since 1989. “We were the first beauty company to fight against animal testing in cosmetics.

Shopping 260

Shopping 260

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Customer Experience

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflec

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Drop-Shipping Consumer Customer Retention Shipping 309

Inside Retail

JANUARY 2, 2024

Retailers of all sizes and industries are using the success of experiential activations to create brand awareness and, as a result, drive more business. Sydney’s Bondi Beach has become home to many pop-up activations and brand collaborations, including, most recently, a beach club venture between membership-based skin clinic Fayshell and ice-cream giant Magnum.

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Management Location Brand Management Consumer 246

Retail Wire

JANUARY 2, 2024

An increase in late credit card payments in the U.S. and other factors seem to suggest that American debt is inching closer to its pre-pandemic levels.

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Returns 245

Retail TouchPoints

JANUARY 2, 2024

Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster, more efficient” organization, executives shared during the company’s fiscal 2024 Q2 earnings call. The company plans to trim expenses in ways including simplifying its product assortment , increasing automation and use of technology , and leveraging its scale to drive greater efficiencies across the business, although no details on the form these init

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Planning Wholesale Promotions Management 289

Retail Wire

JANUARY 2, 2024

The broad choices that were available to consumers prior to the pandemic are not coming back.

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Consumer 195

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Over the past three years, the retailer has worked closely with Inter Ikea Group (a group of companies that work to connect Ikea franchisees with appropriate suppliers) as well as Blue Yonder to support the implementation and scale-up of this technology.

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Retail Wire

JANUARY 2, 2024

Chevron Corp., the multi-national energy corporation, has announced that it will be writing down the value of its assets ranging from $3.5 billion to $4 billion.

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Retail Dive

JANUARY 2, 2024

From new marketing techniques to consumers spending despite inflation, here are the big takeaways from the latest holiday season.

Retail Trends 141

Retail Trends Consumer Marketing 141

Retail Wire

JANUARY 2, 2024

A lucky Powerball player in Michigan won the $842.4 million New Year's Day jackpot.

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Inside Retail

JANUARY 2, 2024

Hotels, alcohol, and gaming facilities operator Endeavour Group has named Ari Mervis as its new chairman, succeeding Peter Hearl, effective by the end of April. Mervis is currently the chairman of Myer and McPherson’s and previously served as executive chairman of Accolade Wines and as CEO of Murray Goulburn. The new appointment marks an orderly transition with Hearl retiring after serving as chairman since 2021, when Endeavour Group demerged from Woolworths Group.

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Planning Management 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

JANUARY 2, 2024

The National Highway Traffic Safety Administration (NHTSA) recently issued a series of automobile recalls affecting millions of vehicles.

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Inside Retail

JANUARY 2, 2024

Throughout every year, a multitude of major and minor calendar events offer great opportunities to engage with customers at a time when they are open to shopping for friends, families or themselves. Keeping track of all the seasonal events can be overwhelming, and missing just one or two key marketing moments may mean passing up an opportunity to inspire your customers to shop with your brand.

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Marketing Promotions Planning Shopping 130

Retail Wire

JANUARY 2, 2024

Elon Musk's Tesla shattered estimates for its fourth-quarter deliveries in 2023, marking an electrifying end to the year.

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Retail Dive

JANUARY 2, 2024

Discover how traditional retailers are adapting to the digital era and embracing sustainability, leveraging technologies like Hanshow's ESL solutions, AIoT and SaaS to enhance efficiency, reduce environmental impact and meet evolving consumer demands.

Consumer 124

Consumer 124

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

JANUARY 2, 2024

Delta Air Lines topped the list for the third year in a row.

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Dezeen

JANUARY 2, 2024

East London hair salon Buller and Rice has opened a new venue with an interior design palette that includes seaweed, algae, cork and mushroom leather. Buller and Rice Wanstead is a salon that doubles as a lifestyle store, selling products ranging from homeware to wine. Company founders Anita Rice and Stephen Buller designed the interior themselves, filling it with bespoke creations from designers and makers including Natural Material Studio 's Bonnie Hvillum and Copenhagen-based Jonas Edvard.

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Shopping ATS 124

Retail Wire

JANUARY 2, 2024

New battery sourcing guidelines implemented by the U.S. Treasury on Monday have reshaped the EV market dynamics. These regulations were designed to reduce the U.S. dependency on China for EV batteries.

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Marketing 130

Retail Gazette

JANUARY 2, 2024

Asda has raided Morrisons to bolster its leadership team, including the appointment of Matt Kelleher as its first ever chief digital officer Kelleher, who is currently CIO at Morrisons , will join its Leeds-based rival in July. He will take responsibility for Asda’s data and ecommerce functions and will also lead its technology functions once its ongoing technology transformation project ‘Future’ is complete.

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Finance Grocer ATS 119

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Customer Experience

JANUARY 2, 2024

Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail landscape.

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Retail Gazette

JANUARY 2, 2024

Pop-up operator Sook has closed its portfolio of retail spaces after it failed to raise sufficient funding to continue trading. The start-up’s founder John Hoyle said in a LinkedIn post that the business had ceased trading as of December 31 “due to a lack of investment” Sook, which won Retail Gazette’s DTC Game Changer award in 2022, brought empty retail spaces back to life, allowing brands to open pop-up stores.

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Retail Dive

JANUARY 2, 2024

The promotions are the latest in a series of initiatives to get the retailer closer to its $2 billion annual revenue goal.

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Promotions 119

Retail Customer Experience

JANUARY 2, 2024

In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its employee-facing digital signage.

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ATS 116

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Dive

JANUARY 2, 2024

Nari Sitaraman will step down this month after holding the role since 2021. Eric Picard, vice president of product management, will take on the CTO responsibilities.

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Management 118

Retail Gazette

JANUARY 2, 2024

Selfridges’ Thai co-owner Central Group is seeking to take greater control of the department store and could snap up fellow shareholder Signa’s stake following its collapse. Following Signa Prime Selection – the division which co-owns Selfridges – filing for insolvency last week, its stake in the department store is set to come up for sale to recover money for the firm’s creditors.

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Retail Wire

JANUARY 2, 2024

A resident in Florida has sued Hershey, alleging that its overall marketing tactics and festive packaging during Halloween on Reese's candy was creatively misleading.

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Marketing 100

Retail Gazette

JANUARY 2, 2024

More UK supermarkets changed hands than ever before last year as mounting debt piles saw chains selling off stores to raise extra cash. Around £2.49bn worth of food stores were bought and sold in 2023, according to data from property services firm Knight Frank, which is more than three times the amount as the year before and 71% above the ten-year average of £1.4bn.

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Supermarket 111

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