Inside Retail

JANUARY 21, 2024

Iconic French fashion brand Longchamp has just opened the doors to a newly renovated apartment at the ‘Paris end’ of Melbourne’s Collins Street in a way that is très chic. The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors.

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Retail Gazette

JANUARY 21, 2024

Asda owners the Issa brothers are still attempting to separate the supermarket’s IT systems from previous owner Walmart, three years after it snapped up the grocery chain. Delays to migrating the digital systems have meant the business is still having to pay Walmart to use the old IT systems, The Telegraph reported. The supermarket, which has hired hundreds of employees to work on the process, is understood to have missed its target to stop using the platforms of its former owner by late 2023.

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Inside Retail

JANUARY 21, 2024

Retailers kicked off the new year with a bang at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which drew several big-name speakers, including actress and brand founder Drew Barrymore and US-based bookstore chain Barnes & Noble CEO James Daunt. In conversation with reporter Lauren Thomas of The Wall Street Journal, Daunt discussed the realities of keeping up the bookstore chain’s legacy in a rapidly shifting market.

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Retail Gazette

JANUARY 21, 2024

John Lewis Partnership has informed staff they face smaller pay rises under new proposals aimed to give the business greater “flexibility” during its turnaround. The retailer, which also owns Waitrose, is understood to be consulting on changes to “reset” the current pay policy to help put the business on a more “sustainable” footing as it looks to reverse its losses, The Telegraph reported.

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Customer Experience

Inside Retail

JANUARY 21, 2024

In a strategic move to counter the fierce competition in China’s booming smartphone market , Apple recently took the unprecedented step of offering substantial discounts on its iPhones. According to Reuters , the US tech giant slashed retail prices by as much as 500 yuan ($70) on select iPhone models. The decision to reduce prices comes as Apple faces increased challenges in the world’s largest smartphone market, with homegrown competitors like Huawei Technologies and Xiaomi gaining

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Retail Gazette

JANUARY 21, 2024

Sainsbury’s is spending £220m in its current financial year to keep prices low for customers. The supermarket launched an ‘Aldi price-match’ campaign earlier this month, matching the price of more than 550 products across food and household essentials as well as baby to those on sale at the German discounter. It is also launching a special extra low prices for Nectar card members from Wednesday.

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Retail Gazette

JANUARY 21, 2024

Tesco has apologised to customers after a technical fault prevented thousands of grocery orders being delivered on Sunday morning. Dozens of unhappy customers took to social media to express their frustration, with some branding the lack of communication from the supermarket giant a “shambles”. Tesco apologised for the convenience and said orders were back up and running by mid-afternoon.

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Inside Retail

JANUARY 21, 2024

Dion Lee is a luxury brand established back in 2009 by its namesake designer in Sydney, Australia. The founder and creative director hit the runway straight out of fashion school showcasing his first collection in a Kings Cross car park at Australian Fashion Week in 2009. Now, the brand is a permanent fixture in the New York Fashion Week program, presenting a new collection each season.

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Retail Gazette

JANUARY 21, 2024

A preloved fashion department store concept will take over part of Fenwick’s former Bond Street department store next month as the retailer shuts up shop after almost 133 years. The Charity Super.Mkt – which brings together five charities including Shelter, Traidm Shar Trust and Havens Hospices – will temporarily move into the former handbag and accessories department from 9 February.

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Dezeen

JANUARY 21, 2024

Fashion retailer Aro Archive's pastel-hued east London store was designed by founder Ariana Waiata Sheehan to evoke "a sense of otherworldliness". The store, located in Shoreditch, replaces the brand's previous, more industrial store on nearby Broadway Market and was intended to have a frivolous feel. The Aro Archive store has pastel-coloured floors in pink and blue The interior has "a sense of otherworldliness, escapism and fun," Waiata Sheehan explains, comparing it to "a mixture between a mus

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Hyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Three Top Trends That Will Shape Customer Service and Support in 2024 by Fager – Keller – Quaglietta – Ross (MyCustomer.com) Gartner’s Brad Fager, Eric Keller, John Quaglietta, and Kathy Ross discuss the topics and issues that will define the next 12

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Mass Relators

JANUARY 21, 2024

ARLINGTON, Va. — FMI – The Food Industry Association, on Friday welcomed new members to its board of directors. The new directors, elected at a January 2024 board meeting, further build on FMI’s commitment to maintain a broad representation of the supplier and retailer/wholesaler communities within its leadership, the association said. “The food industry is on the cusp of momentous change, with new technologies poised to alter the way food businesses operate,” FMI President and CEO Leslie

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