Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. This substantial return rate highlights a vital opportunity for retail leaders: by revamping the often-overlooked returns process, retailers can unlock a new avenue for driving customer satisfaction and business growth

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Returns Drop-Shipping Customer Experience Customer Retention 278

Retail Wire

JANUARY 3, 2024

On Tuesday, Apple fell by almost 3.6% to a low that has not been experienced in seven weeks after Barclays downgraded the shares due to concerns that demand for its devices will still be fragile in 2024.

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Retail TouchPoints

JANUARY 3, 2024

UK supermarket chain Asda is fortifying its digital foundation both for the present and the future. The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

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Supermarket Customer Experience Planning Management 276

Inside Retail

JANUARY 3, 2024

Europe-based home furnishing chain Habitat has shut down all of its operations, just a month after collapsing into receivership. The company’s trustees have initiated a final liquidation due to the lack of cash flow and a recovery plan. As a result, all of the chain’s 25 stores in France will close and 383 employees will lose their jobs. The fate of five other shops in Barcelona, Geneva, Madrid, Milan and Zurich is unclear.

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Home Furnishings Supermarket Planning Shopping 264

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Customer Experience

Retail Wire

JANUARY 3, 2024

Over 7,000 pounds of ground beef may be contaminated with E. coli. The meat was shipped to four states and was set to be dispensed to restaurants.

Shipping 246

Shipping 246

Inside Retail

JANUARY 3, 2024

The 2024 Australian Open is gearing up to serve a fashion-forward Grand Slam by partnering with sportswear giants, high-fashion brands and luxury labels. This year’s Australian Open will be sponsored by the likes of Ralph Lauren, Louis Vuitton, New Balance and Rolex – positioning tennis as a rival with the races for sport’s most fashion-forward event.

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Fashion Apparel Advertising Marketing 246

Inside Retail

JANUARY 3, 2024

British fragrance retailer Penhaligon’s has opened a flagship store at the Queen Victoria Building in Sydney. The new store features a full range of Penhaligon’s collections including Portraits, British Tales, and Trade Routes, as well as in-store exclusives such as the Potions & Remedies line-up, Russh reported. This location also offers scented soaps, body care, candles, trinkets, and lip balms.

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Location ATS 244

Retail TouchPoints

JANUARY 3, 2024

All of the products sold by The Body Shop have officially been certified as having 100% vegan formulations by The Vegan Society. This marks a major milestone for the socially conscious beauty retailer, which was founded in 1989 with the goal of making cruelty-free beauty more common and accessible. In 2021, The Body Shop set a goal of making all of its products 100% vegan; at the time, 60% of its products already carried The Vegan Society certification.

Shopping 173

Shopping ATS 173

Retail Focus

JANUARY 3, 2024

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns. With the UK economy set to tread water in 2024, the RTT expects this will impact growth within the retail sector.

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Beauty and Health Consumer Supermarket Returns 162

Inside Retail

JANUARY 3, 2024

Retail activity has been a defining facet of cities since antiquity. The Greek Agora and Roman Forum may be viewed as the original CBDs – central business districts, or what urban planners call activity centres. Retail spaces have evolved over time. Urbanisation, mass production and the rise of conspicuous consumption led to the high street and CBD dominating the retail landscape across the Western world from the late 19th century until the mid-20th century.

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Department Stores Shopping Outdoor Consumer 147

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Retail Wire

JANUARY 3, 2024

In a remarkable display of resilience and robust sales strategy, GM saw a commendable surge in its U.S. vehicle sales in 2023.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns. Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail Wire

JANUARY 3, 2024

The turnover from 2023 to 2024 was marked by significant layoffs within the global work landscape, fueled in part by artificial intelligence.

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Inside Retail

JANUARY 3, 2024

Even though 2024 just started, trend researchers are already predicting what will be hot and not in the world of fashion and beauty for the year ahead. One notable recent trend that’s predicted to carry into 2024 is the incorporation of anime into limited-edition collections by mid-tier and luxury brands alike. In December 2023, Fendi announced its collaboration with Pokémon and Japanese designer Hiroshi Fujiwara’s streetwear collective Fragment.

Fashion 130

Fashion Accessories Jewelry Marketing 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

JANUARY 3, 2024

As we approach the second month of the year, love is definitely in the air, and so is the frenzy for Target's limited-edition Valentine's Day Stanley Cups.

ATS 147

ATS 147

Inside Retail

JANUARY 3, 2024

Founded in 2022, Queensland Football Club is a fake footy club with a very real line of merchandise that has taken on a life of its own. Created by Ken Sakata as a diversion during the Covid pandemic, Queensland Football Club aims to elevate sportswear by manufacturing products locally in Australia using high-quality materials. The brand was included on Inside Retail ’s most recent list of the 20 Coolest Retailers in Australia.

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Apparel Merchandise Store Fashion Advertising 130

Retail Wire

JANUARY 3, 2024

The coffee giant is working to reduce its waste output by half by the year 2030.

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Inside Retail

JANUARY 3, 2024

An emerging Australian brand is not only set on redefining beauty standards but is also leading the charge in sustainability and cost efficiency within the beauty industry. Effect Beauty Co. was founded by Taneia Hill (pictured), an entrepreneur with a passion for beauty and a commitment to environmental responsibility, with the aim of providing women with a sustainable and affordable solution for enhancing their natural beauty.

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Consumer Management Marketing Accessories 130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

JANUARY 3, 2024

Canada’s premier airline, Air Canada, has recently earned an unenviable title: the carrier with the most delayed flights in North America.

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Retail Customer Experience

JANUARY 3, 2024

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.

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ATS 128

Retail Wire

JANUARY 3, 2024

For the first time in history, our national debt has soared past the $34 trillion mark, according to the latest data from the Treasury Department.

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Retail Gazette

JANUARY 3, 2024

Sainsbury’s has been named as the big winner over Christmas as grocery sales surpassed the £13bn mark in December for the first time. The supermarket chain saw its sales jump 9.3% in the four weeks to 24 December, achieving its highest market share since December 2020 at 15.8%, according to analysts at Kantar. Consumers spent £13.7bn in the run-up to Christmas, the research noted, with average household spending up 6% to £477 across the month.

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Supermarket Accounting Promotions Consumer 126

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Dive

JANUARY 3, 2024

E-commerce has led to more returns, which many retailers are working to mitigate, per a report from the National Retail Federation and Appriss Retail.

Returns 122

Returns 122

Retail Gazette

JANUARY 3, 2024

The Body Shop has become the first global beauty brand to achieve 100% vegan product formulations across all lines. The beauty retailer has had its ranges – skincare, body care, haircare, makeup and fragrance – certified by The Vegan Society as 100% vegan just two years after it set itself the target. To celebrate the accreditation, The Body Shop has launched its ‘ Not Yes!

Shopping 126

Shopping 126

Retail Dive

JANUARY 3, 2024

The makeup brand launched on Ulta’s website on Dec. 24 and will head to select stores beginning Jan. 14.

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Retail Wire

JANUARY 3, 2024

Reckitt Benckiser, manufacturer of infant formula Mead Johnson Nutrition, has recalled certain units of its hypoallergenic baby formula powder as a precautionary measure due to concerns over bacterial contamination.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

RIS News

JANUARY 3, 2024

The top five trends to watch in 2024 will explore technologies and opportunities that will continue to transform the retail industry. These are noteworthy items that have been hot topics among industry experts and could have a significant impact on 2024.

Retail Trends 112

Retail Trends 112

Retail Gazette

JANUARY 3, 2024

Mamas & Papas profits and sales soared across the golden quarter as the brand said it was on course for a record year. The nursery brand’s EBITDA rocketed 50% year-on-year during the 13 weeks to 31 December as sales rose 17%. The performance followed a record Black Friday, which saw year-on-year sales increase 18% over the three-week period.

Shopping 110

Shopping Location Marketing 110

365 Retail

JANUARY 3, 2024

SportsShoes.com has recently established a significant global partnership with parkrun , a community event network. This collaboration positions SportsShoes.com as parkrun’s exclusive retail partner in the UK and extends support to the global parkrun community, particularly in the procurement and distribution of parkrun merchandise. This partnership is a milestone for SportsShoes.com , representing its largest retail alliance to date.

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Outdoor Management Planning ATS 110

Retail Dive

JANUARY 3, 2024

The deal, which is expected to close in the first quarter, could accelerate Shiseido’s growth in the Americas.

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